The Hiya Voice: News and views for better voice performance

Overcoming the nuisance call problem in France with ...

Bouygues Telecom has launched a network-level nuisance call protection service powered by Hiya Protect Spam Analytics, making it the first ...

Camilla Dickson

Oct. 15, 2026

4 Benefits of Changing Your Outbound Caller ID

Don’t be an unidentified phone number. Hiya’s Branded Call (right) enables businesses to display their name, logo and reason for the call ...

Alia Logan

Oct. 2, 2026

Nearly half of French consumers have lost money to a phone ...

Nearly half of consumers in France have lost money to a phone scam in the past year. That’s three times more than other countries surveyed. ...

Rob Unsworth

Sep. 29, 2026

Spain’s 400-prefix law will make it harder to reach ...

We are just days away from the implementation of a new regulation that is sure to affect businesses in Spain that make outbound calls: the ...

Mariano González-Cayuela

Sep. 24, 2026

German businesses lose €43,000/yr because they can’t reach ...

Communicating with customers and prospects is critical for the success of any business. Yet, more than three-fourths of German businesses ...

Michael Berger

Sep. 22, 2026

Businesses in Spain are having a tough time connecting with ...

According to a survey commissioned by Hiya, 59% of business professionals who use the phone in their role say they’ve lost out on deals or ...

Mariano González-Cayuela

Sep. 16, 2026

Hiya is pleased to announce the launch of branded calling with O2 Telefónica, marking a major expansion of trusted caller ID across ...

Stephanie Boulanger

Feb. 19, 2026

Scam of the month: SIM card scams

One way to protect against fraud is by using two-factor authentication — for example, when logging into your bank account the bank will ...

Hiya Team

Jan. 20, 2026

Deutsche Telekom and Hiya bring branded calling at scale to ...

At a glance... Hiya's Branded Call is now available to all Deutsche Telekom mobile subscribers in Germany. Incoming branded calls enable ...

Stephanie Boulanger

Jan. 13, 2026

Hiya awarded 10 G2 Winter 2026 badges for branded caller ID

Hiya has once again been recognized for excellence of its branded caller ID solution, Hiya Branded Call. In the Contact Center Quality ...

Dave Suzuki

Jan. 6, 2026

Scam of the month: Remote access scams

One of the most damaging phone scams is one where a fraudster takes control over a victim’s mobile phone or computer. These are referred to ...

Jonathan Nelson

Dec. 22, 2025

Top 10 phone scams in the UK in 2025

In 2025, employment scams were by far the most common type of phone scam in the UK — knocking off HMRC tax scams from the #1 position they ...

Jonathan Nelson

Dec. 16, 2025

Top phone scams in France in 2025

Residents of France receive the most unwanted calls in Europe: an average of 18 per person per month. Spain is second, but unwanted calls ...

Jonathan Nelson

Dec. 11, 2025

Survey reveals under-investment in call protection

Consumers and businesses face many challenges when it comes to call security, but solutions are available.

Chaitanya Medipally

Dec. 4, 2025

Holiday scams: Package delivery

The holiday season is right around the corner. With it comes an increase in package deliveries — and unfortunately, an increase in package ...

Hiya Team

Dec. 2, 2025

Updated Hiya Console makes it easier to manage your calls

Hiya has updated the Hiya Connect console, making it easier for customers to see their calls and take action directly from the dashboard. ...

Michelle Wallace

Nov. 18, 2025

MasOrange and Hiya help restore trust in voice calls for ...

I miss the days when seeing my phone light up meant someone I wanted to hear from was calling. For years now, when it rings, I rarely ...

Mariano González-Cayuela

Nov. 17, 2025

Top 10 phone scams in Spain in 2025

Spain has one of the worst phone spam problems in Europe. Spaniards receive an average of 13 unwanted calls (both fraud and nuisance) per ...

Hiya Team

Nov. 13, 2025

Consumers & businesses losing millions due to calling ...

Sometimes, unwanted calls are merely annoying or a waste of time. But too often, they result in significant financial losses for consumers, ...

Hiya Team

Nov. 6, 2025

Survey finds that voice security remains a major concern

Consumers prefer voice calls over email and text messages for their most important communications — such as dealing with healthcare and ...

Hiya Team

Oct. 30, 2025

Watch out for health insurance scams during open enrollment

In the United States, autumn brings cooler temperatures, changing leaves, and a bombardment of health insurance scams during open ...

Jonathan Nelson

Oct. 23, 2025

Survey: Voice calls are critical for businesses and ...

Texting and emails may be a popular way for consumers to communicate with friends and for businesses to send automated messages to ...

Hiya Team

Oct. 21, 2025

Scam of the Month: WhatsApp scams

Have you ever received a robocall requesting that rather than a call-back, the caller wants you to connect on WhatsApp? If so, you're not ...

Hiya Team

Oct. 16, 2025

From black box to clarity: a carrier-led standard for spam ...

For too long, businesses have been uncertain about their caller reputation. They could be labeled as spam, but unless they paid for a ...

Alex Algard

Sep. 30, 2025

Flagged as spam? Here’s what to do next

If your calls are being flagged as spam, you’re not alone. It can feel unfair when you’re a real business just trying to reach customers. ...

David Kay

Sep. 30, 2025

Caller Reputation: the industry’s first transparent view ...

Until now, businesses have known that spam labeling affects whether their calls connect — but not their own status, what drives it, or how ...

Jonathan Nelson

Sep. 30, 2025

Scam of the month: Cable & subscription TV

If you get a call from someone claiming to be from your cable TV provider, proceed with caution because it could be a scam.

Patchen Noelke

Sep. 15, 2025

Hiya expands self-service pricing

At Hiya, our mission has always been simple: help businesses connect with customers in a way that’s trusted, professional, and effective. ...

Dave Suzuki

Sep. 9, 2025

Apple’s iOS 26 Call Screening: What You Need to Know

On September 15, Apple will release its new operating system iOS26. One of the headline features is Call Screening, designed to give ...

Dave Suzuki

Sep. 8, 2025

Introducing Hiya’s Voice AI Agents for automated inbound ...

Hiya has built one of the world’s most trusted caller‑identity platforms: Hiya Branded Call, which helps businesses connect with their ...

Pradeep Rasam

Aug. 13, 2025

The Hiya Call Assessment

We could all benefit from some self-reflection from time to time. The same can be said for your business operations. This is especially ...

Hiya Team

Aug. 6, 2025

One year later, 30,000 businesses are building a trusted ...

A year ago, Hiya launched Number Registration, a free service in our Hiya Connect suite of voice performance solutions. Our goal was ...

Dave Suzuki

Aug. 6, 2025

Why branded calls are more important than ever in Spain ...

Spain is taking a firm stance on unwanted calls.

Mariano González-Cayuela

Aug. 5, 2025

The hidden cost of unknown callers: Why UK businesses are ...

Every day, thousands of UK businesses make calls to customers who want, need, and expect to hear from them. Yet an alarming number of these ...

Natalie Graham

Jul. 30, 2025

Hiya wins 16 G2 Summer 2025 Badges for branded caller ID ...

Hiya has once again been recognized for excellence — earning 16 G2 Summer 2025 badges across global, regional, and ...

Natalie Graham

Jul. 22, 2025

How to register a phone number: The complete guide for ...

Protecting the trustworthiness of your business calls is more important than ever.

Michelle Wallace

Jul. 15, 2025

What is branded caller ID and why does it matter?

We’ve all been there. You see an unknown number light up your phone screen, hesitate, and then ignore it—or worse, answer it only to hear a ...

Natalie Graham

Jul. 8, 2025

Spam risk warnings: Are your outbound calls being flagged?

If you're a business owner making outbound calls to customers, you've likely noticed something troubling: fewer people are answering their ...

Michelle Wallace

Jul. 2, 2025

Brazilians lead the world with 28 spam calls per month

Which country gets the most spam calls? Of the 40+ countries analyzed in Hiya’s Global Call Threat Report, Brazil is the clear “winner.”

Patchen Noelke

Jun. 17, 2025

Spain sees surge in employment scams

In the first quarter of 2025, the most commonly reported fraud call by Hiya users in Spain related to employment and job scams. Spaniards ...

Patchen Noelke

Jun. 10, 2025

Bank and credit card scams are #1 in Canada

For the past several quarters, Amazon scams have ranked as the top phone fraud in Canada. But in Q1 2025, bank and credit card scams moved ...

Patchen Noelke

Jun. 5, 2025

1 in 4 calls reviewed contain AI-generated audio

One of the biggest emerging threats for voice calls is the rising use of AI-generated audio.

Patchen Noelke

May. 29, 2025

Global Call Threat Report Q1 2025

The first quarter of 2025 was a busy time for scammers. Unwanted phone calls — both illegal fraud calls and annoying nuisance calls — rose ...

Patchen Noelke

May. 28, 2025

Hiya’s Ground-breaking AI Innovations Take Center Stage in ...

We’re proud to share that Hiya has been named a finalist in the T Challenge 2025, an international competition hosted by T-Mobile and ...

Patchen Noelke

May. 28, 2025

Scam of the month: Employment & job scams

If you receive a call from a recruiter who says he has seen your resume on an employment website (such as Indeed) with a request to connect ...

Patchen Noelke

May. 19, 2025

Officials warn of AI-aided grandparent scams

Government officials are warning of the dangers of AI being used to pull off grandparent scams — also referred to as family emergency ...

Hiya Team

Apr. 24, 2025

Scam of the month: Energy scams

Many of the top phone scams are seasonal, such as package delivery scams during holiday season and tax scams before and after tax ...

Patchen Noelke

Apr. 21, 2025

Hiya recognized as a leader in G2 Spring 2025 Reports

In today’s digital-first world, the trust between businesses and customers has never been more critical — yet phone calls, once a primary ...

Natalie Graham

Apr. 17, 2025

How Branded Call is revolutionizing inbound lead engagement

In today’s competitive landscape, standing out in a crowded marketplace is more critical than ever. With so many companies vying for the ...

Hiya Team

Apr. 14, 2025

Branded Call impact

Branded caller ID is designed to help businesses increase trust, improve answer rates, and drive better customer engagement. However, ...

Natalie Graham

Apr. 8, 2025

Call deliverability

In 2024, Google and Yahoo introduced stricter email-sending requirements to enhance consumer protection, making it more challenging for ...

Natalie Graham

Apr. 7, 2025

Voices of Hiya: Jonathan Nelson

Each month we feature a different Hiya employee in our blog series Voices of Hiya. This month we hear from one of our Director of Product ...

Hiya Team

Mar. 28, 2025

Protecting your business from voice fraud

In today's digital age, voice fraud is becoming an increasingly sophisticated threat to businesses and their customers. Synthetic voices, ...

Hiya Team

Mar. 24, 2025

Hiya Connect Celebrates 14 G2 Badges in Fall 2024 Reports

We’re excited to announce that Hiya has won 14 G2 badges in the Fall 2024 reports for our branded caller ID solution, Hiya Connect! This ...

Natalie Graham

Mar. 18, 2025

AI deepfakes pose a threat, but the Hiya AI Phone app ...

The Global Anti-Scam Alliance estimates that an astounding $1.03 trillion was lost to scams worldwide in 2024. And one of the biggest ...

Chaitanya Medipally

Mar. 18, 2025

Hiya recognized with 13 badges in G2 Winter 2025 Reports

Hiya earned 13 badges and secured the prestigious title of Momentum Leader in the G2 Winter 2025 Reports for its branded calling solution, ...

Natalie Graham

Mar. 13, 2025

HMRC tax scams remain the most common phone scam in UK

Phone scams impersonating Her Majesty’s Revenue and Customs (HMRC) were the most common type of phone scam in the UK in the fourth quarter ...

Patchen Noelke

Mar. 10, 2025

Sweepstakes and PayPal scams are big in Germany

First, the good news: residents of Germany receive relatively low volumes of phone spam: an average of just 3 unwanted calls per person ...

Patchen Noelke

Mar. 6, 2025

Upgrade to Branded Call and boost your answer rates

If you're using Hiya Connect to register your business numbers, you're already taking steps to reduce the risk of your calls getting ...

Michelle Wallace

Mar. 5, 2025

Why France’s new regulations won’t stop spam calls

France has implemented new laws aimed at combating fraud and nuisance calls — including STIR/SHAKEN protocols to stop phone number spoofing.

Hiya Team

Mar. 4, 2025

Holiday season brought out scammers in Q4

The fourth quarter of 2024 was a busy time for scammers. Unwanted phone calls — both illegal fraud calls and annoying nuisance calls — ...

Patchen Noelke

Mar. 3, 2025

What to expect when you sign up for Hiya Branded Call

If your business makes outbound calls, you know how important it is for customers to recognize and trust who’s calling. Hiya Connect can ...

Dave Suzuki

Feb. 25, 2025

The Caller ID Blindspot: Why Traditional Caller ID Falls ...

When caller ID was first introduced in the 1980s, it revolutionized communication. For the first time, people could identify who was ...

Natalie Graham

Feb. 20, 2025

Hiya honored with Best Places To Work Award from BuiltIn

Hiya has been honored with a 2025 Best Places To Work Award from BuiltIn, a recruiting platform for tech professionals. Hiya ranked #21 in ...

Alex Algard

Feb. 19, 2025

What’s the difference between Hiya Connect Number ...

Natalie Graham

Feb. 13, 2025

Choosing the Right Hiya Connect Branded Call Plan for Your ...

If your business makes outbound calls, you need to stand out. Hiya Connect Branded Call can help you increase your answer rates by ...

Michelle Wallace

Feb. 12, 2025

Hiya Expands Branded Call Options: More Flexibility, More ...

Dave Suzuki

Feb. 11, 2025

Michelle Wallace

Nov. 26, 2024

Hiya's new Chrome extension identifies deepfakes

Hiya has released a new, free, Chrome extension that helps internet users identify deepfake audio. The web browser extension empowers ...

Shaun Kehrberg

Nov. 19, 2024

Voices of Hiya: Sarah Hermanns

Each month we feature a different Hiya employee in our blog series Voices of Hiya. This month we hear from our VP of Sales & Carrier ...

“Tech support scams are real and they’re causing enormous consumer injury: hundreds and hundreds of millions of dollars, and that’s just ...

Patchen Noelke

Sep. 25, 2024

How to detect and defend against deepfake voice scams

Phone scams have been around since practically the invention of the landline. But there’s a dangerous new element making scam calls even ...

Shaun Kehrberg

Sep. 23, 2024

Medicare & insurance scams dominate U.S. in first half ...

The United States receives an above average number of spam calls compared to other countries, and the most common phone scams relate to ...

Patchen Noelke

Sep. 9, 2024

Why relying on local phone numbers could be hurting your ...

Sales and marketing teams know the importance of the phone call to reach new and existing customers, and the first step is to get the ...

Natalie Graham

Sep. 5, 2024

Spain drafts new regulations to fight spam calls

Governmental regulators in Spain have issued a draft order that aims to tackle the increasing issue of fraud facilitated through phone ...

Mariano González-Cayuela

Aug. 29, 2024

Voices of Hiya: Tony Lanham

Each month we feature a different Hiya employee in our blog series Voices of Hiya. This month we hear from our Chief Revenue Officer, Tony ...

Hiya Team

Aug. 27, 2024

Global Report: Each country experiences unique set of phone ...

Phone spam is a global problem, but each country experiences it differently — both in the volume of spam calls and the types of phone scams ...

Elise Harrington

Aug. 22, 2024

Scam of the month: Bank scams

Bank and credit card scams were the most commonly reported type of phone scam in the world last year, according to Hiya’s data. They ranked ...

Hiya Team

Aug. 21, 2024

Rethinking identity on the voice channel

Consumers have very little trust in the voice call. In fact, 92% of consumers think unidentified calls are fraudulent, according to Hiya’s ...

Michelle Wallace

Aug. 15, 2024

Use Hiya’s business number registration to reduce spam ...

Today, it’s harder than ever for businesses to reach their customers by phone. Consumers worldwide receive more than 81 million unwanted ...

Michelle Wallace

Aug. 1, 2024

Loccus.ai joins Hiya

Hiya has acquired deepfake voice detection leader Loccus.ai, which identifies AI-generated voice in real-time. Combining the power of ...

Elise Harrington

Jul. 31, 2024

European privacy laws work to scammers’ advantage

Privacy laws are wonderful. They protect our personal data from being shared with everyone from marketers to the government. But there is a ...

Patrick Boyle

Jul. 30, 2024

How carriers label spam calls and how businesses can ...

It’s frustrating for businesses when they call customers or prospects and their phone numbers are labeled as spam or nuisance. When this ...

Michelle Wallace

Jul. 23, 2024

Emerging text-based threats: Micro scams and the dawn of ...

This is a guest blog post from our partner KONTXT, part of RealNetworks, which provides spam protection for text/SMS/MMS messages.

Hiya Team

Jul. 15, 2024

Unmasking the truth behind scam phone calls

Scam calls are a worldwide problem. Each year, Hiya analyzes billions of calls across 40+ countries, and of those calls, more than 14% were ...

Michelle Wallace

Jul. 11, 2024

Hiya Connect scores Leader ranking on G2

We’re excited to share that Hiya earned 13 badges in the latest Summer 2024 Reports from G2 - which includes being named a Leader in the ...

Natalie Graham

Jul. 10, 2024

Top 4 reasons phone carriers invest in spam & fraud ...

Here at Hiya, we’ve successfully deployed voice security solutions with phone carriers across the globe. In meeting with carriers large and ...

Shaun Kehrberg

Jun. 28, 2024

Voices of Hiya: Samantha Rist

Each month we feature a different Hiya employee in our blog series Voices of Hiya to provide a glimpse of what it's like to work at Hiya. ...

Hiya Team

Jun. 26, 2024

Scam of the month: Utility and disconnect scams

If you received a call from your utility company informing you that your electricity would be shut off within the hour due to lack of ...

Hiya Team

Jun. 15, 2024

State of the Call 2024 webinar: watch on demand

“A question I get asked a lot is ‘Is the phone call dead?’ I can guarantee you the answer is no. But, I can say that the voice channel has ...

Patchen Noelke

Jun. 1, 2024

Amazon phone scams down in the US, up in Canada and UK

What happens when scammers hit a roadblock with their fraudulent calls? Do they lay down their headsets and go home? Not likely. It’s more ...

Jonathan Nelson

May. 28, 2024

Phone scam losses increased 527% in past year

Financial losses from phone scams were up 527% in 2023 compared to 2022. In 2022, the average amount lost by consumers who were scammed was ...

Elise Harrington

May. 23, 2024

Scam of the month: Charity and Nonprofit scams

People are generally willing to open their wallets to help others in need, whether it’s to help victims of a natural disaster or fund ...

Hiya Team

May. 20, 2024

Voices of Hiya: Ryan Adams

In our Voices of Hiya series, each month we spotlight a different Hiya employee, so you can get a glimpse of what it’s like to work at Hiya.

Hiya Team

May. 16, 2024

Hiya receives second consecutive High Performer on G2 Grid ...

We’re thrilled to share that Hiya has received its second-consecutive High Performer ranking in the latest G2 Spring 2024 Grid Report for ...

Elise Harrington

May. 15, 2024

Senior scams on the rise in Canada

Senior citizens in Canada are being targeted by phone scammers.

Hiya Team

May. 7, 2024

UK energy bill scams surge in winter

Winter may be the slow season in many industries in the UK, but it’s high season for fraudsters perpetrating energy scams.

Hiya Team

May. 1, 2024

Scam of the month: Elections

2024 is a presidential election year in the US, and that means citizens will be getting plenty of political calls.

Hiya Team

Apr. 25, 2024

Hiya’s guarantee: establishing our Customer Bill of Rights

As a customer, interacting with a company can feel like more than just a transaction. In many cases, these interactions are building blocks ...

Hiya Team

Apr. 12, 2024

Spain experiences high rates of phone spam and fraud

In the previous four quarters, Spain has had the highest spam rate in Europe. But in Q4 2023, Spain’s 46% spam rate was edged out by ...

Andrea Moreno

Apr. 4, 2024

2024 State of the Call: Consumers prefer voice, but spam ...

While consumers and businesses continue to prioritize voice calls, phone fraud, and spam are on the rise, posing a threat to the medium ...

Tanvi Saxena

Mar. 28, 2024

Voices of Hiya: Tanvi Saxena

Our monthly blog series spotlights one outstanding Hiyan to share more about our team and get a glimpse of what it’s like to work at Hiya. ...

Hiya Team

Mar. 27, 2024

March Scam of the month: tax scams

Tax scams are among the most popular phone scams in the world (see Top 10 phone scams of 2023). There are IRS tax scams in the US, HMRC tax ...

Patchen Noelke

Mar. 26, 2024

Brazilians receive 24 spam calls per person per month

Brazil has a major phone spam problem. Brazillians receive an average of 24 spam calls per person each month. That’s considerably more than ...

Andrea Moreno

Mar. 20, 2024

Highlights from Mobile World Congress Barcelona 2024

Hiya was delighted to meet customers and partners in person at Mobile World Congress 2024, the world’s largest and most influential trade ...

Hiya Team

Mar. 14, 2024

Canada Revenue Agency scams tax Canadian’s patience

As if calculating and paying taxes weren’t bad enough, Canadians must also deal with phone scammers who try to con them out of their ...

Andrea Moreno

Mar. 12, 2024

Immigration scams on the rise in the UK

Immigration and visa scams are on the rise in the UK.

Patchen Noelke

Mar. 7, 2024

Facing the challenge of AI scam calls

Imagine you get a call seeming to be from the president of the United States urgently telling you not to vote in the upcoming election. ...

Hiya Team

Mar. 4, 2024

Adapting to changes in customer notifications with better ...

In an era where digital communication is paramount, recent policy shifts in email spam protection by giants like Gmail, soon to be echoed ...

Natalie Graham

Feb. 29, 2024

Why registering your business phone number matters

Update: Hiya Number Registration is now generally available. Learn more and sign up for your free account to register your business numbers ...

Michelle Wallace

Feb. 29, 2024

Voices of Hiya: Linda Te

Our monthly blog series spotlights one outstanding Hiyan to share more about our team and get a glimpse of what it’s like to work at Hiya. ...

Hiya Team

Feb. 29, 2024

Biden voice-clone robocall highlights AI-generated phone ...

The Joe Biden voice-clone robocall encouraging voters not to vote in the Democratic primary in New Hampshire was an eerie reminder that ...

Patchen Noelke

Feb. 27, 2024

See what Hiya has planned for MWC Barcelona 2024

The biggest trade show of the year for the telecommunications industry, Mobile World Congress Barcelona, is less than a week away, and Hiya ...

Hiya Team

Feb. 22, 2024

Announcing Hiya Registration: the industry’s first free ...

Update: Hiya Number Registration is now generally available.Learn more and sign up for your free account to register your business numbers ...

Hiya Team

Feb. 21, 2024

Don't use inaccurate data to measure branded calling ...

Branded caller ID is an investment for any enterprise that makes a high volume of calls. And, just as with any other expense, management ...

Alex Salkin

Feb. 16, 2024

Package delivery scams are common worldwide

If you receive a call telling you there’s a problem with a package delivery, think twice before you answer any questions or press a button ...

Patchen Noelke

Feb. 13, 2024

Virgin Media O2 partners with Hiya to roll out advanced ...

We’re thrilled to announce Virgin Media O2, one of the UK’s largest telecommunications companies, selected Hiya to provide its AI-powered ...

Hiya Team

Feb. 13, 2024

Deflating the ballooning challenge of Artificially Inflated ...

Throughout the telecommunications industry, Artificially Inflated Traffic (AIT) continues to be a concern, driving up enterprise costs and ...

Alex Salkin

Feb. 9, 2024

Q4 Global Call Threat Report: phone scams peak during ...

Late November not only kicked off the holiday season, but scammers kicked into high gear to take advantage of consumers preoccupied with ...

Andrea Moreno

Feb. 8, 2024

Beyond the scam: Understanding the true cost of fraud calls

Almost all of us have received a fraud call, and some may have even fallen victim to a phone scam. However, the actual cost of fraud goes ...

Andrea Moreno

Feb. 1, 2024

Hiya unveils first branded calling solution with ...

We couldn't be more excited to share the latest update to Hiya Connect — performance analytics. As the only solution on the market to ...

Hiya Team

Jan. 31, 2024

Understanding and avoiding the Eversource scam

In an era dominated by technology, phone scams have become an escalating concern for individuals and businesses alike. The ubiquity of ...

Hiya Team

Jan. 31, 2024

Scam of the month: loan phone scams

Hiya’s data show that loan scams were the sixth most commonly reported phone scam in the world last year. (See Top 10 phone scams of 2023.) ...

Andrea Moreno

Jan. 30, 2024

Voices of Hiya: Chaitanya Medipally

New year, new edition of Voices of Hiya! Our monthly blog series spotlights one outstanding Hiyan to share more about our team and get a ...

Hiya Team

Jan. 25, 2024

Why carriers need transparency and analytics from their ...

Carriers need to protect their subscribers from spam and fraud calls, but when they're looking at how to do that, there are important ...

Michelle Wallace

Jan. 18, 2024

These 10 US states get the most phone spam

Although New Hampshire is the 41st most populous state, Hiya’s data show that its residents get more spam calls per capita than residents ...

Andrea Moreno

Jan. 18, 2024

Introducing call branding in the UK

Hiya’s data show that more than one in every four unidentified calls received in the UK are flagged as spam. Brits experience one of the ...

Hiya Team

Jan. 11, 2024

Speed to lead: how to improve sales calling practices

Meeting buyers where they are is essential in today's ever-evolving buyer landscape. Comparison sites and online marketplaces provide ...

Natalie Graham

Jan. 4, 2024

Navigating the robocall mitigation database: A ...

With robocalls becoming more common, it can feel like a day goes by without a call from an unknown number disrupting your routine. And when ...

Hiya Team

Dec. 29, 2023

The future of voice: challenges and opportunities

What are the challenges threatening the future of voice, and where are there untapped opportunities? How can carriers cement the voice call ...

Andrea Moreno

Dec. 29, 2023

Hiya highlights in 2023

As the curtain closes on another remarkable year, we find ourselves reflecting on all the exciting momentum achieved in 2023. This year ...

Hiya Team

Dec. 28, 2023

Voices of Hiya: Jozsef Meszaros

This year, we launched Voices of Hiya, a new monthly blog series where we spotlight one outstanding Hiyan to share more about our team and ...

Hiya Team

Dec. 27, 2023

Protect yourself from holiday scams

The holiday season provides a perfect opportunity to slow down, reflect, and give. Just be sure you’re giving to those you care about the ...

Hiya Team

Dec. 22, 2023

Hiya Connect named High Performer for VoIP Providers by G2

The growth of spam, scam, and fraud calls has eroded trust in the voice channel. The critical importance of reliability from Voice over ...

Hiya Team

Dec. 21, 2023

Top 10 phone scams of 2023

Bank and credit card scams topped the list of fraudulent phone calls worldwide in 2023, with Amazon impersonators coming in second.

Andrea Moreno

Dec. 19, 2023

“Hallo mama” scam hitting Germany

In Germany, residents are being hit with the “Hallo mama” scam.

Patchen Noelke

Dec. 13, 2023

Are robocalls illegal? Laws, protections, and best practices

Robocalls have become a nuisance in the lives of consumers and businesses alike. These unsolicited calls often deliver pre-recorded ...

Hiya Team

Dec. 13, 2023

Billions lost to pension scams in the UK

After working hard their whole lives, pensioners in the UK can finally relax and enjoy their retirement. Then the phone rings, with ...

Andrea Moreno

Dec. 11, 2023

Call branding essentials for Canadian businesses

Hiya’s data shows that one in every five unidentified calls received in Canada is flagged as a suspicious call, and Canadians experience ...

Hiya Team

Dec. 7, 2023

Scam of the month: Open enrollment

Open enrollment for health insurance happens around this time every year in the US, generally from late October through early December. And ...

Patchen Noelke

Nov. 30, 2023

Voices of Hiya: Andrea Moreno

This year, we launched Voices of Hiya, a new monthly blog series where we spotlight one outstanding Hiyan to share more about our team and ...

Hiya Team

Nov. 29, 2023

Need relief? Phone scammers are betting you do

Relief scams were among the top phone scams in the US, according to Hiya’s Q3 Global Call Threat Report, which reveals spam rates in 39 ...

Andrea Moreno

Nov. 29, 2023

Voice fraud and the threat of generative AI

To illustrate the power of generative AI — and how it can be misused by scammers — Hiya’s Chief Product Officer James Lau cloned the voice ...

Patchen Noelke

Nov. 27, 2023

Winning the war on phone spam in Canada

Hiya representatives attended and presented at the Canadian Telecom Summit, held Nov. 6-8 in Toronto. Hosted by the Canadian ...

Andrea Moreno

Nov. 22, 2023

Revitalizing phone connections: improving call reputation ...

For most people, receiving unwanted calls is a routine experience. In fact, Hiya data shows that one out of every four calls consumers ...

Hiya Team

Nov. 20, 2023

Hiya represented at Futurecom, Latin America’s largest ...

For the first time, Hiya was represented at Futurecom, Latin America’s largest B2B trade show for the connectivity industry. The three-day ...

Andrea Moreno

Nov. 17, 2023

Q3 report: In some countries, more of than half of unknown ...

Which four countries have spam call rates exceeding 50%? What’s the most common phone scam in the UK? Which US state gets the most spam ...

Andrea Moreno

Nov. 16, 2023

Liberty Latin America selects Hiya Protect for spam and ...

We are thrilled to announce a new agreement with Liberty Latin America to provide the industry’s leading call protection service, Hiya ...

Hiya Team

Nov. 14, 2023

How Canadian voice providers defend against fraudulent calls

Since the beginning of 2023, more people in Canada have begun seeing “call labels” on some calls they receive. These labels warn call ...

Alex Salkin

Nov. 8, 2023

Voices of Hiya | Lilla Szabó

This year, we launched Voices of Hiya, a new monthly blog series where we spotlight one outstanding Hiyan to share more about our team and ...

Hiya Team

Oct. 31, 2023

Scam of the month: The “yes” scam

There are new phone scams. There are old phone scams. There are even old phone scams that become new again. That seems to be the case with ...

Andrea Moreno

Oct. 26, 2023

Mastering outbound calls: strategies for success

Outbound calls play a pivotal role in connecting with customers, prospects, and partners. They enable companies to proactively reach out, ...

Hiya Team

Oct. 26, 2023

Hiya wins “Mobile Security Solution of the Year” from ...

In its seventh annual Mobile Breakthrough Awards program, the leading market intelligence organization in the global wireless and mobile ...

Hiya Team

Oct. 25, 2023

State of the Call Summit 2023 gathers industry leaders to ...

Telecommunication leaders, spam and fraud experts, and industry regulators gathered at Hiya’s 2023 State of the Call Summit in New York ...

Andrea Moreno

Oct. 20, 2023

Consumer Council scam calls

Smartphones keep us conveniently connected to the world, but fraudulent calls cause problems for many consumers. Criminals employ ...

Hiya Team

Oct. 19, 2023

Can reputation services erase my spam labels?

For every problem or pain point a business has, it seems like there are companies out there offering services to solve that problem. That’s ...

Alex Salkin

Oct. 18, 2023

Phishing vs. vishing vs. smishing

Fraud is an unfortunate but prevalent issue that every organization should be aware of, especially considering how much criminals will take ...

Hiya Team

Oct. 18, 2023

How Apple iOS 17 update impacts voice calling

A new season is upon us. The leaves are changing, kids are going back to school, and as Apple users have come to expect for years now, ...

Alex Salkin

Oct. 12, 2023

Why the battle against spam is still ongoing

What are the challenges to winning the war on phone spam?

Andrea Moreno

Oct. 12, 2023

Scam of the month: Payment app scams (Venmo, PayPal, Zelle, ...

Peer-to-peer payment apps like Venmo, PayPal, Cash App and Zelle have made paying friends and family quick and easy. The problem is, those ...

Patchen Noelke

Oct. 5, 2023

Voices of Hiya | Reena Bansal

This year, we launched Voices of Hiya, a new monthly blog series where we spotlight one outstanding Hiyan to share more about our team and ...

Hiya Team

Sep. 28, 2023

Top 10 states for phone spam

Which U.S. state gets the most phone spam?

Andrea Moreno

Sep. 27, 2023

UK has highest fraud call rate in Europe

The United Kingdom continues to have Europe's highest fraud call rate, at 9.3%. Brits are bombarded by fraudsters impersonating loved ones, ...

Andrea Moreno

Sep. 22, 2023

What Hiya Connect can see before the spam label

Have you ever had the feeling that your calls are being labeled as spam and there’s nothing you can do about it?

Alex Salkin

Sep. 19, 2023

The role of the carrier in advancing voice technology

At a panel discussion hosted by Hiya at Mobile World Congress in Barcelona, a group of telecom experts was asked the question, “What is the ...

Andrea Moreno

Sep. 14, 2023

Why customer-centric companies need branded caller ID to ...

Customer experience is more than a buzzword. It’s the sum of all interactions between a customer and a business. In a world where customers ...

Hiya Team

Sep. 8, 2023

Canada experiencing increase in spam calls

Canada is experiencing an increase in spam calls, and the most prevalent phone scams in the country are impersonation scams and Amazon ...

Andrea Moreno

Sep. 7, 2023

Hiya honeypots and user reports capture a wealth of insight ...

Ever wonder how Hiya knows what phone scams are currently out there — or when new ones suddenly arise? Hiya Protect is powered by Adaptive ...

Michelle Wallace

Sep. 5, 2023

“Loved ones scam” is a global problem

Phone scammers like to catch their victims off guard. They jolt their victims with upsetting information and push them to act before they ...

Patchen Noelke

Aug. 31, 2023

How mortgage lenders can close sales faster with branded ...

Consumers love the convenience of online shopping. It’s quick, easy and can be done at any hour of the day or night. But when it comes to ...

Hiya Team

Aug. 29, 2023

Voices of Hiya: Timmy Huang

This year we launched Voices of Hiya, a new monthly blog series where we spotlight one outstanding Hiyan in an effort to share more about ...

Hiya Team

Aug. 25, 2023

Scam of the Month: Google Business Profile scam

We write a lot about phone scams that target consumers, but the Google Business Profile scam primarily affects business owners.

Patchen Noelke

Aug. 24, 2023

How can carriers protect seniors from scam calls?

The world’s leading carriers prioritize spam protection for their subscribers — especially vulnerable subscribers such as the elderly.

Andrea Moreno

Aug. 22, 2023

Branded insurance calls: Why insurance providers need them

In today's competitive insurance industry, brand recognition plays a crucial role in attracting and retaining customers. One effective way ...

Hiya Team

Aug. 21, 2023

The rise of AI: voice impersonation scams

Phone scams have long plagued the voice channel, but now with the help of AI they are evolving. AI-powered voice scams are on the rise, ...

Andrea Moreno

Aug. 18, 2023

4 tips to turn cold calls into hot conversations

While digital channels continue to grow in popularity for simple purchases, there are some purchases where communicating via an app or ...

Natalie Graham

Aug. 17, 2023

What is lead nurturing and how can calls help?

Some purchase decisions are easy. If you're at the grocery store and need a certain product, you may look at the choices on the shelf and ...

Hiya Team

Aug. 15, 2023

Beyond fraud: Why carriers need to address nuisance calls

Carriers put a lot of effort into stopping scam and fraud calls. And rightly so, as these calls are intended to steal money and/or personal ...

Michelle Wallace

Aug. 14, 2023

What you can expect at the 2023 State of the Call Summit

In 2019, Hiya hosted our first annual “State of the Call 2019 Summit”. This summit brought together industry experts dedicated to sharing ...

Hiya Team

Aug. 11, 2023

Phone fraud increases in 30 out of 39 countries

First the good news. Globally, the overall volume of spam calls declined slightly from Q1 to Q2 2023. The bad news is that the proportion ...

Andrea Moreno

Aug. 10, 2023

Voices of Hiya: Jen Lawrence

This year we launched Voices of Hiya, a new monthly blog series where we spotlight one outstanding Hiyan in an effort to share more about ...

Hiya Team

Aug. 8, 2023

What is driving spam call growth?

There are two contributing factors, according to Hiya CEO and founder Alex Algard, who spoke during a panel discussion at Mobile World ...

Andrea Moreno

Aug. 7, 2023

What is Free Caller Registry and what does it do?

Update: On July 31, 2024, Hiya released Hiya Registration, a free one-stop-shop for businesses everywhere to register their numbers. It ...

Patchen Noelke

Aug. 2, 2023

Scam of the Month: Vehicle accident

Just when consumers were breathing a collective sigh of relief as the vehicle warranty scam fades, there comes a different vehicle-related ...

Patchen Noelke

Jul. 31, 2023

How do vishing attacks impact your business?

Vishing (or “voice phishing”) is a scam technique where a scammer uses a business’s name and information to try and get someone to divulge ...

Hiya Team

Jul. 14, 2023

Successes and shortcomings of STIR/SHAKEN

June 30, 2023, marked the deadline for which nearly all types of carriers (large, small, gateway providers) must implement STIR/SHAKEN. ...

Michelle Wallace

Jul. 12, 2023

Spam labeling: the role of recipient reactions

With the rise of spam calls, our phones have become battlegrounds, where legitimate calls vie for our attention amidst a deluge of unwanted ...

Alex Salkin

Jul. 11, 2023

Scam calls: The top 4 most impersonated industries

In most phone scams there is a caller and a victim. But with impersonation scams, there are two victims: the individual who gets scammed ...

Alex Salkin

Jul. 6, 2023

Best call practices: 4 tips for financial services

Consumers love the convenience of online banking and mobile apps when it comes to simple financial transactions like checking account ...

Natalie Graham

Jul. 5, 2023

Are your business calls being flagged as spam?

You call and call again, trying to reach your customers or prospects. Different days, different times, but still no answer. Why don’t the ...

Alex Salkin

Jun. 30, 2023

Debunking myths: call reputation, spam labels, and branded ...

As we navigate through the modern landscape of communication, numerous myths have popped up surrounding call reputation, spam labels, and ...

Alex Salkin

Jun. 29, 2023

Number rotation undermines consumer spam protections — ...

Phone spam and fraud is a pervasive problem threatening the consumer voice experience. In Q1 2023, one-quarter of all unknown calls ...

Michelle Wallace

Jun. 28, 2023

SoftBank Corp. subsidiary, BBSS, partners with Hiya to ...

Hiya is pleased to announce a strategic partnership with BBSS Corporation, a subsidiary of SoftBank Corporation-owned SB C&S ...

Hiya Team

Jun. 27, 2023

What is vishing?

Most people have received a call that sounds alarming and urges them to take immediate action to protect their bank account or prevent a ...

Hiya Team

Jun. 26, 2023

Voices of Hiya: Rufina Eldarkhanova

This year we launched Voices of Hiya, a new monthly blog series where we spotlight one outstanding Hiyan in an effort to share more about ...

Hiya Team

Jun. 22, 2023

Scam of the month: COVID-related threats

For many, COVID-19 seems like a distant memory. Life has returned to near normal, and most people just want to put COVID behind them. ...

Andrea Moreno

Jun. 21, 2023

Understanding spam rate: enhancing call performance and ...

Navigating the telecommunication landscape can be a complex task for businesses, especially with the rising tide of spam calls. At Hiya, we ...

Alex Salkin

Jun. 20, 2023

Boost your business growth with branded caller ID: A ...

In the hyper-competitive world of remodeling and landscaping, standing out and reaching potential customers promptly is not a choice – it's ...

Alex Salkin

Jun. 16, 2023

The high cost of spam calls in dollars and lost time

You might think of unwanted calls as a mere annoyance. But there are huge costs associated with nuisance and fraud calls, both in terms of ...

Alex Salkin

Jun. 16, 2023

3 common TCPA misconceptions — and how to stay compliant

As the FCC continues to wage war against spam, fraud, and robocallers, it’s more crucial than ever for legitimate companies making outbound ...

Natalie Graham

Jun. 15, 2023

What is neighborhood spoofing?

If you get an incoming call from a foreign country or even a state where you have no friends or relatives, that’s a tipoff that it could be ...

Michelle Wallace

Jun. 12, 2023

Top 10 reasons your calls are reported as spam

If you're an enterprise that makes a lot of calls, you might have been perplexed and frustrated about why some of your calls are heading ...

Dave Suzuki

Jun. 8, 2023

33 call center statistics

Gathering data on your call center can be revolutionary for improving performance - whether you measure that through employee performance, ...

Hiya Team

Jun. 7, 2023

The value of voice in an omni-channel world: Insights from ...

With all the communications options available to consumers today — email, text, video calls, social media, etc. — you might think the phone ...

Alex Salkin

Jun. 7, 2023

Call transparency for your telecom dialing strategy

With so many phone scams creating uneasiness for consumers, one of the biggest challenges for outbound call centers is establishing ...

Hiya Team

Jun. 6, 2023

What is call management?

Businesses that experience high call volume would quickly become overwhelmed without proper call management. Manually routing the calls to ...

Hiya Team

Jun. 1, 2023

Scam of the Month: Immigration

Phone scammers love to target vulnerable populations. And one of their favorite targets is immigrants. Immigrants are typically less ...

Andrea Moreno

May. 31, 2023

Canada’s #1 phone scam: air duct cleaning services

Some phone scams relate to recent news events or target specific demographics. Then there are the scams that have been around for years ...

Patchen Noelke

May. 30, 2023

Guide to call center audits

What is a call center audit? Audits are one of the ways by which you can evaluate the performance and effectiveness of your call center. ...

Hiya Team

May. 26, 2023

Maximizing efficiency with Hiya Connect's Branded Call: Why ...

In today's digital world, the telephone remains a critical touchpoint for businesses and their customers. Yet, amid the clutter of spam ...

Alex Salkin

May. 24, 2023

Elaborate mobile phone contract scam targets UK residents

Some phone scams are simple, such as selling a product or service that’s never delivered. Others can be quite elaborate. That seems to be ...

Andrea Moreno

May. 23, 2023

Voices of Hiya: Wilson Bull

Last month we launched Voices of Hiya, a new blog series where each month we spotlight one outstanding Hiyan in an effort to share more ...

Hiya Team

May. 19, 2023

Harness the power of branded caller ID to boost your solar ...

You have a hot lead. The prospective customer has recently filled out a form saying she wants to be contacted to get a quote on solar ...

Alex Salkin

May. 18, 2023

Want to know why customers report your calls as nuisance or ...

Are you tired of having your business calls going unanswered or struggling with poor customer perception? Understanding what end-users say ...

Alex Salkin

May. 17, 2023

Sweepstakes phone scams widespread in Germany

“You’re the lucky winner!” That’s the sentence we all long to hear. Unfortunately it’s also the hook used by scammers to get their victim’s ...

Hiya Team

May. 16, 2023

Features of call center management software

There are a wide variety of call center management software options available, all with different interfaces, benefits, and features. ...

Hiya Team

May. 11, 2023

Call center vs contact center: Part 3

Part 3: Tips and considerations for call center management and operations, continued Your customer’s time is in high-demand. So when your ...

Hiya Team

May. 10, 2023

Billions lost to cryptocurrency phone scams worldwide

The popularity of investing in cryptocurrency has exploded over the past few years. Investors range from financial professionals to ...

Hiya Team

May. 9, 2023

Call center vs contact center: Part 2

Part 2: Tips and considerations for call center management and operations Understanding and implementing call center best practices can ...

Hiya Team

May. 4, 2023

How Hiya’s proprietary Adaptive AI stops phone spam

Today’s spammers and scammers are sophisticated and well organized. They use modern VoIP technology and take in billions of dollars from ...

Michelle Wallace

May. 3, 2023

One-fourth of the world’s unknown calls are spam and fraud

No country is immune from phone spam. In Q1 Hiya observed 6.7 billion spam calls worldwide — that’s more than 73 million calls every day.

Elise Harrington

May. 2, 2023

Scam of the Month: The IRS scam

It used to be that only two things in life were certain: death and taxes. But just as certain as death and taxes are scammers who play on ...

Andrea Moreno

Apr. 27, 2023

Call center vs contact center

Part 1: Terminology Where customer service was once limited to face-to-face interactions, modern businesses operate within global markets, ...

Hiya Team

Apr. 26, 2023

What are “Spam Risk” or “Scam Likely” numbers and why do ...

One of the best advancements in telephone technology over the past 50 years is the caller ID display. Being able to see who is calling has ...

Hiya Team

Apr. 21, 2023

Voices of Hiya: Scott Downie

We’re excited to introduce a new Hiya blog series - Voices of Hiya. Each month we’ll spotlight one outstanding Hiyan to share more about ...

Hiya Team

Apr. 19, 2023

State of the Call 2023 webinar: the importance of identity

“Identity is king.” - Tanvi Saxena, VP of Product Management at Hiya For the 6th year in a row, Hiya has gathered top trends and insights ...

Hiya Team

Apr. 14, 2023

Europol phone scam in Germany

This past summer Germany was hit by a massive phone scam campaign where callers posed as representatives of Europol (the European Union’s ...

Hiya Team

Apr. 12, 2023

What is customer effort score (CES)?

Customer effort score, also known as CES, is a customer experience metric that measures the effort a customer has to exert in order to ...

Hiya Team

Apr. 11, 2023

State of the Call 2023: The latest findings across the ...

Hiya’s State of the Call for 2023 report is now available for download. The way we connect is changing. Voice is impacted by spam and ...

Hiya Team

Apr. 6, 2023

Scam of the Month: The mortgage scam

“Hi, this is Denise reaching out from [your mortgage agency] in regard to your recent mortgage payment of $250,000. Please give us a call ...

Hiya Team

Apr. 3, 2023

Chinese-language robocall scam in Canada

Hiya’s data shows that Chinese-language phone scams remain one of the top three phone scams in Canada (along with Amazon and credit card ...

Hiya Team

Mar. 28, 2023

CPF Scams Target French Citizens

It seems that each country has a phone scam that is unique to it. For France, it’s the CPF scam.

Hiya Team

Mar. 23, 2023

"A criminal case is registered against your name for tax ...

"This call is to notify you that a criminal case is registered against your name for tax evasion and tax fraud by HMRC. We are ...

Hiya Team

Mar. 16, 2023

Enterprise Caller Scoring - a new layer of Hiya Protect

Hiya just announced the release of Enterprise Caller Scoring, a new layer of Hiya’s Adaptive AI. This new feature of Hiya Protect further ...

Hiya Team

Mar. 15, 2023

What is an outbound call center?

Outbound calls are a huge part of marketing, customer service, sales, research, fundraising, and so many other business operations. But ...

Hiya Team

Mar. 10, 2023

Protecting vulnerable populations from phone scams

Anyone can be fooled by a phone scam. All it takes is to get caught off guard or to hear something that sounds plausible and act on it ...

Hiya Team

Mar. 8, 2023

Scam of the Month: Why am I getting so many calls about my ...

Insurance phone scams are a growing problem today. These scams typically involve bad actors posing as insurance agents or representatives ...

Patchen Noelke

Mar. 1, 2023

"We can reduce your energy bill by 87%" Energy crisis in ...

The rising cost of living in the UK is causing anxiety and even street protests and is leaving Brits searching for ways to save money on ...

Andrea Moreno

Feb. 28, 2023

Meet Hiya at MWC Barcelona

Katie DeMatteis

Apr. 26, 2022

Scam of the Month: extended warranty scam

Hiya Team

Mar. 25, 2022

How to Stay Prepared as 401K Plan Provider this Tax Season

When tax time rolls around, customers tend to have a lot of inquiries about interest and mortgage statements. How do they affect my taxes? ...

Hiya Team

Mar. 24, 2022

Call and Contact Center Expo: What You Missed

The Call & Contact Center Expo was on March 16th and 17th in Vegas. Hiya was there with industry experts to share innovative engagement ...

Hiya Team

Mar. 23, 2022

Introducing Hiya’s Flexible Work Model

We are excited to share that Team Hiya has adopted a flexible work model! Over the past two years, Hiyans across the globe have shown that ...

Ushma Mehta

Mar. 21, 2022

Six Different Types of Call Centers

Can you imagine a world without call centers? There would be no technical support, no person to speak to about changing appointments, and ...

Katie DeMatteis

Mar. 18, 2022

What Banking Institutions Need to Know for Tax Season

When tax time rolls around, customers tend to have a lot of inquiries about interest and mortgage statements. How do they affect my taxes? ...

Hiya Team

Mar. 17, 2022

What you need to know about STIR/SHAKEN in 2022

STIR/SHAKEN’s ultimate goal is to reduce robocalls in the telecom networks. To achieve this, STIR/SHAKEN attempts to help differentiate the ...

Tina Yin

Mar. 15, 2022

Hiya stands with Ukraine, deactivates service in Russia

Much like the rest of the global community, Team Hiya is deeply concerned about the Russian invasion of Ukraine. We stand with the millions ...

Alex Algard

Mar. 14, 2022

The State of Voice in Finance in 2022

Hiya recently released our State of the Call report for 2022. We saw a very clear trend: not only is voice growing in terms of popularity, ...

Hiya Team

Mar. 14, 2022

What To Expect at LeadsCon 2022!

LeadsCon! Each March in Las Vegas, marketers come together from around the world to discuss the age-old question: how do we drive leads? ...

Tina Yin

Mar. 9, 2022

Q&A: Why does it help to 'Report a Number' if scammers ...

Great question!

Alicia Marie Beatty

Mar. 4, 2022

Top 5 Trends in Voice in 2022

This morning, Hiya released our annual State of the Call report. We surveyed 1,800 professionals and 12,239 consumers across 6 different ...

Alex Algard

Mar. 3, 2022

Landline-Based Caller ID vs. Branded Caller ID

It’s 1995. You’re at home with your parents and the phone rings. You trot over to the landline to see who’s calling. Though only 15 ...

Alicia Marie Beatty

Mar. 3, 2022

Hiya’s 2022 State of the Call Webinar: The Highlights

Last Thursday (2/17), Alex Algard, founder and CEO of Hiya, Inc., presented the first look at our findings for our 2022 State of the ...

Alicia Marie Beatty

Feb. 23, 2022

Get Prepped for Tax Time: How Tax Professionals Can Build ...

Each year, spring brings with it a quintessentially American activity– and we’re not talking about baseball.

Hiya Team

Feb. 22, 2022

Scam of the Month: The Wangiri Scam

Ring! Click. The caller hung up. But why? Welcome to the Wangiri scam — one of the world's most popular scam calls. In Japanese, Wangiri ...

Katie DeMatteis

Feb. 17, 2022

Basics to Know About Call Authentication

The massive amount of robocalls are frustrating for everyone involved — customers and contact centers alike. Customers don’t want to answer ...

Alicia Marie Beatty

Feb. 17, 2022

Do You Really Need an Outbound Dialer Software?

In the robust environment of a call center floor, one of the biggest challenges call center managers face is preventing agents from ...

Alicia Marie Beatty

Feb. 9, 2022

State of the Call 2022 Webinar

There is no doubt that the ongoing COVID-19 pandemic has drastically altered the workplace and our collective understanding of what ...

Alicia Marie Beatty

Feb. 1, 2022

What to Know About Inside Sales Power Dialers

Contact centers are continually looking for ways to increase their productivity and close more sales. One major roadblock is the number of ...

Alicia Marie Beatty

Jan. 31, 2022

10 Outbound Call Center Tips

Whether you’re a contact center, sales team, or customer experience department, the odds are high that a large percentage of your time is ...

Alicia Marie Beatty

Jan. 27, 2022

Hiya Named One of Seattle’s Best Places to Work in 2022

For the fourth consecutive year in a row, Built In has named Hiya one of its best places to work in Seattle. Ranked 42nd on the list, we ...

Ushma Mehta

Jan. 25, 2022

The ROI of Implementing Hiya Connect Webinar

Reaching and engaging with customers is critical to business success. But, so often, businesses struggle with exactly how to do that. There ...

Julianne Maila

Jan. 24, 2022

Customer Contact Week Las Vegas

Happy 2022! As we get ready to hit the ground running in the new year, we’re excited to look back on one of our most exciting events from ...

Alicia Marie Beatty

Jan. 19, 2022

What's the Best Caller ID Solution for Your Business?

But first — what’s the deal with Caller ID?

Alicia Marie Beatty

Jan. 13, 2022

See how Hiya Connect Delivers 677% ROI to Enterprises

Independent study reveals Total Economic Impact of Hiya Connect

Julianne Maila

Jan. 6, 2022

KPI Tracking for Contact Centers

Running a call center without tracking your performance is like running a business without keeping track of revenue. Seeing how well your ...

Alicia Marie Beatty

Jan. 5, 2022

Business phone number registration: how does it work?

Update: On July 31, 2024, Hiya released Hiya Registration, a free one-stop-shop for businesses everywhere to register their numbers. Learn ...

Patchen Noelke

Dec. 30, 2021

What Is a Customer Satisfaction Score (CSAT)?

Excellent customer service is a key component of good business. In every industry, customer service is one of the key drivers of conversion ...

Alicia Marie Beatty

Dec. 16, 2021

Improve Your Credit Union Call Center

Alicia Marie Beatty

Nov. 19, 2021

Omnichannel Strategies for Contact Centers

Omnichannel communications happen when a business plans to interact with the customer at all touchpoints of the selling process. ...

Alicia Marie Beatty

Nov. 15, 2021

The Call Delivery Report

Here at Hiya, Accountability is one 3 core values that we stand behind in our Hiya Customer Bill of Rights. It’s important that our ...

Alicia Marie Beatty

Nov. 12, 2021

What is enterprise branded call?

We’ve all had the experience of seeing an unknown number pop up on our phones. Without thinking, we answer the call, only to hear, “[car ...

Hiya Team

Nov. 4, 2021

Contact Center Compliance Rules and Guidelines

Call centers must follow the rules and regulations instituted by law. Failing to adhere to these can be detrimental to the business. Below, ...

Alicia Marie Beatty

Oct. 26, 2021

What Is the TCPA?

In 1991, the Telephone Consumer Protection Act (TCPA) was passed by Congress to protect consumers from unwanted telephone solicitations. ...

Hiya Team

Oct. 22, 2021

Improve Your Call Center Environment

May. 21, 2021

Creating an Omnichannel Customer Experience

Alex Algard

Apr. 21, 2021

How to Optimize Your Call Center Scheduling

Mike Ferris

Mar. 22, 2021

Watch out, Hungary: Erste Bank scam!

Most of us in 2021 know that scammers, fraudsters and cheaters of all sorts can come at you at every corner, on every platform imaginable.

Andrea Tamas

Mar. 17, 2021

Understanding STIR/SHAKEN and call spoofing

Millions of Americans own different types of mobile phones and all of these people know that fraudulent calls are already a huge problem in ...

Laleh Hassibi

Mar. 8, 2021

How Call Tracking Can Benefit Your Business

Your company has just launched an advertising campaign with placements in magazines, billboards, and on the internet that encourage ...

Laleh Hassibi

Mar. 5, 2021

Hiya’s 2021 State of the Call report featured in USA Today, ...

We recently launched our 2021 State of the Call report, where we analyzed more than 150 billion calls and commissioned a third-party survey ...

Mike Ferris

Mar. 4, 2021

Caller ID spoofing: How to prevent fraudulent calls

When most businesses think about ramping up security, they imagine implementing a robust cybersecurity strategy to prevent data breaches. ...

Hiya Team

Mar. 2, 2021

What is a spoofing attack? Everything to know about this ...

A spoofing attack occurs when a deceitful party disguises its identity and pretends to be a reliable company. Posing as a trusted brand, ...

Laleh Hassibi

Feb. 26, 2021

15 key call center metrics to measure outbound performance

With $2 trillion of commerce conducted over the phone annually, businesses have a lot riding on their ability to reach and connect with ...

Laleh Hassibi

Feb. 23, 2021

It’s official. Hiya has kicked off 2021

Hiyans from all three offices came together virtually in January to celebrate the achievements of 2020 and to get enthused for a promising ...

Andrea Tamas

Feb. 19, 2021

Our 2021 State of the Call Report is Live!

Each year at Hiya, we dig into our data to spot the top trends on the voice call. And we make these insights available to you in our annual ...

Alex Algard

Feb. 10, 2021

How to stop phone spoofing of your business numbers

In 2020, voice fraud generated almost $20 billion in losses in the US alone and this trend shows no signs of slowing down. Scammers and ...

Laleh Hassibi

Feb. 8, 2021

Second Round of Stimulus Checks Brings New Wave of Scams

As the U.S. Government sends out the second round of Economic Impact Payments as part of Coronavirus relief, fraudsters are capitalizing on ...

Mike Ferris

Jan. 12, 2021

Hiya Named One of Seattle’s Best Places to Work in 2021

Built In has named Hiya one of the best places to work in Seattle in 2021. Hiya ranked 25th on the list, and was also named to the best ...

Hiya Team

Jan. 11, 2021

Hiya included on Business Insider’s list of startups ...

Hiya was included on Business Insider’s recently published list of the top startups pushing the remote work revolution forward into 2021. ...

Mike Ferris

Dec. 21, 2020

First Orion, Hiya and Transaction Network Services (TNS) ...

We are excited to announce a new website that streamlines the telephone number registration process for businesses, non-profits, first ...

Matt Weller

Dec. 11, 2020

Hiya Lands its First European Carrier in New Partnership ...

We’re excited to announce our new partnership with Telenor Norway to strengthen the fight against fraud and nuisance calls. This ...

Kush Parikh

Dec. 10, 2020

Wangiri Scam Hits Europe

The world’s most prevalent phone scam shows no signs of slowing down. In fact, the popular Wangiri scam is expanding throughout Europe and ...

Anders Maul

Dec. 8, 2020

Hiya Ranked 86th Fastest-Growing Company in North America ...

Today, Hiya was ranked the 86th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™, a ranking of the 500 ...

Mike Ferris

Nov. 18, 2020

The Real Facts on the “Stay Home and Stay Safe” Robocall ...

A suspicious robocall campaign has hit the U.S. during the past three months, and today, on Election Day, it has attracted widespread ...

Alex Algard

Nov. 4, 2020

Hiya and Samsung extend strategic partnership to 2025

We are excited to announce the extension of our strategic partnership with Samsung to 2025. We will continue to power Samsung Smart Call to ...

Mike Ferris

Oct. 22, 2020

Quantum Assurance increases answer and conversion rates ...

Connecting businesses with their customers is core to what we do and has become increasingly critical over the past several months. That’s ...

Mike Ferris

Oct. 1, 2020

Hiya Finds 2.1 Billion Spam Calls made in Canada in 2019; ...

Hiya, the industry leader in nuisance and scam call protection, has seen spam calls rise 49% since this time last year (January through ...

Hiya Team

Sep. 29, 2020

CNN: Trump signs robo-call bill into law

President Donald Trump signed a bill on Monday that increases fines on criminal robocall violations and cracks down on companies making the ...

Hiya Team

Sep. 29, 2020

Hiya Ranks in Built in Seattle’s Best Small Companies to ...

As we close out 2019, we are honored to end the year by being named Built In Seattle’s #3 pick in their “50 Best Small Companies” list and ...

Hiya Team

Sep. 29, 2020

Hiya Partners with Pango to Protect Global Customers ...

Today, we are excited to announce a new partnership with the global security and privacy company Pango, as they add Hiya’s global fraud and ...

Mike Ferris

Sep. 29, 2020

Scammers Capitalizing on COVID-19: Hiya Sees Over 850% ...

Robocallers are capitalizing on the coronavirus pandemic, with phone scams tied to stimulus checks being sent by the U.S. government ...

Mike Ferris

Sep. 29, 2020

CBS Evening News: Number of robocalls soars in 2017

We spoke to CBS Evening News with Jeff Glor about how our data shows that robocalls made to consumers reached an all time high in 2017, ...

Hiya Team

Sep. 21, 2020

Top Eight Reasons to Text vs. Call

Text messages: short, sweet, and efficient. While there are still times when a phone call is better than a text, there remain many ...

Hiya Team

Sep. 21, 2020

Hiya Beefs up Business Development Team With Three Seasoned ...

Around the world, billions upon billions of mobile phone calls are made every single day, and yet the phone app has remained unchanged ...

Hiya Team

Sep. 21, 2020

Hiya calls for industry standard to compare robocall ...

Global Wireless Solutions (GWS) and Hiya recently released the findings from a new study that assessed how well spam detection solution ...

Hiya Team

Sep. 21, 2020

FCC Chairman Confirms Action Will Be Taken If Carriers Do ...

FCC Chairman Ajit Pai did not take kindly to the lack of effort carriers had shown in his request to implement “robust caller ID ...

Hiya Team

Sep. 21, 2020

Hiya raises $18 M in series A funding to fight robocalls

Today, Hiya announced that they received $18 million in a series A funding round to “pursue its business of helping carriers defend their ...

Hiya Team

Sep. 21, 2020

Robocall Complaints Hit New Record in 2017

Despite all the efforts the FCC and FTC have made to try and stop the flood of robocalls coming through to consumers, Nasdaq has just ...

Hiya Team

Sep. 21, 2020

Pennsylvania Health Plan Fooling Customers Across the Nation

In this day and age, people are becoming more health conscious and want to provide themselves with the best medical care they deserve. ...

Hiya Team

Sep. 21, 2020

ZTE Integrates Hiya’s Spam-Blocking Technology into the ...

Receiving unwanted calls is pretty bad, but when you’ve been unexpectedly scammed by one, it’s even worse. As proactive as consumers have ...

Hiya Team

Sep. 21, 2020

Phone Spoofing Bill Passed in House and Moves to Senate

It’s not a surprise that we’re constantly flooded with a number of scams, spams, and robocalls. What makes those calls even worse is when ...

Hiya Team

Sep. 21, 2020

Scammers Should Be in the Slammer for Scamming Inmates

Scammers are at it again, but this time they’re killing two birds, or should we say jail birds with one stone!

Hiya Team

Sep. 21, 2020

Cyber Criminals Unmasked: The Danger of Smishing Campaigns

The world around us changes constantly and so do our efforts in protecting our users from unwanted calls and text messages. As cyber ...

Hiya Team

Mar. 7, 2017

Galaxy Note 7 Has Hiya Baked Right In!

Samsung's partnership with Hiya has always guaranteed protection for all Samsung Galaxy S7 and S7 Edge users. And now as they introduce ...

Hiya Team

Aug. 3, 2016

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