--- title: "Phone Scams: A Global Frustration" description: Phone spam and fraud calls are a global problem, as can be seen in Hiya's State of the Call reports for the United States, Canada, and Europe. image: https://blog.hiya.com/hubfs/Phone-Scams---A-global-frustration.jpg --- [![Hiya logo](https://blog.hiya.com/hubfs/hiya-new-purple.svg)](https://www.hiya.com/) Solutions Solutions [For Mobile Operators Protect your network](https://www.hiya.com/solutions/operators) [For Businesses Brand your calls](https://www.hiya.com/solutions/businesses) [For People Get the mobile app](https://www.hiya.com/products/apps/hiya-spam-blocker) ###### Webinar Branded Calling 101 Weekly Webinar Make your company's calls more recognizable. Learn how Hiya can drive value for your business. 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[Read eBook Arrow Right](https://www.hiya.com/resources/ebooks/10-tips-for-customer-friendly-phone-calls) [Get Started Arrow Right](https://www.hiya.com/#audience) [Log in](https://connect.hiya.com/login) [Get started](https://www.hiya.com/#audience) - [Home](https://hiya.com) - [Blog](https://blog.hiya.com) - [Phone Scams: A Global Frustration](https://blog.hiya.com/phone-scams-global-frustration) [Scam Trends](https://blog.hiya.com/tag/scam-trends) [Spam & Fraud Protection](https://blog.hiya.com/tag/spam-fraud-protection) # Phone Scams: A Global Frustration [Hiya Team](https://blog.hiya.com/author/hiya-team) Sep. 8, 2022 [![](https://blog.hiya.com/hubfs/icon-fb.svg)](https://www.facebook.com/sharer/sharer.php?u=https://blog.hiya.com/phone-scams-global-frustration) [![](https://blog.hiya.com/hubfs/icon-x.svg)](https://twitter.com/intent/tweet?url=https://blog.hiya.com/phone-scams-global-frustration&text=Phone+Scams%3A+A+Global+Frustration) [![](https://blog.hiya.com/hubfs/icon-linkedin.svg)](https://www.linkedin.com/shareArticle?mini=true&url=https://blog.hiya.com/phone-scams-global-frustration) ## At a glance ![](https://blog.hiya.com/hubfs/Phone-Scams---A-global-frustration.jpg) Phone spam and fraud calls are a global problem, as can clearly be seen in Hiya’s State of the Call reports for the [United States](https://work.hiya.com/state-of-the-call-report-2022?itm_medium=website&itm_source=resources-page&itm_campaign=WP-2203-SOTC-2022-State-of-the-Call&hsLang=en), [Canada](https://work.hiya.com/state-of-the-call-report-canada-2022?itm_medium=website&itm_source=resources_page&itm_campaign=WP-2203-2202-State-of-the-Call&hsLang=en) and [Europe](https://work.hiya.com/state-of-the-call-report-europe-2022?itm_medium=website&itm_source=resources-page&itm_campaign=WP-2203-SOTC-2022-State-of-the-Call&hsLang=en).  The average American receives 18 spam or fraud calls per month, and the number is higher in some European countries. In France, residents get hit with 21 spam/fraud calls each month, and in [Spain](https://blog.hiya.com/masmovil-pepephone-hiya-in-the-spanish-market?hsLang=en), residents receive an average 20 spam/fraud calls each month. These unwanted calls are not just wasting people’s time. Consumers are losing significant amounts of money from phone scams. Consider this:   - In the [United Kingdom](https://work.hiya.com/state-of-the-call-report-europe-2022?itm_medium=website&itm_source=resources-page&itm_campaign=WP-2203-SOTC-2022-State-of-the-Call&hsLang=en), the average amount lost by people who were scammed last year was $680 (US dollar equivalent).   - In [Canada](https://work.hiya.com/state-of-the-call-report-canada-2022?itm_medium=website&itm_source=resources_page&itm_campaign=WP-2203-2202-State-of-the-Call&hsLang=en), the amount was even higher: an average of USD $804 scammed per victim.   - In the [United States](https://work.hiya.com/state-of-the-call-report-2022?itm_medium=website&itm_source=resources-page&itm_campaign=WP-2203-SOTC-2022-State-of-the-Call&hsLang=en), data from the [Federal Trade Commission](https://www.ftc.gov/news-events/news/press-releases/2022/02/new-data-shows-ftc-received-28-million-fraud-reports-consumers-2021-0) shows that phone scams increased more than 70% last year compared to the previous year, and that the top contact method for committing fraud was a phone call.    Popular scams this year include the [auto warranty scam](https://blog.hiya.com/auto-warranty-scam?hsLang=en) in the U.S., the [government impersonation scam](https://blog.hiya.com/canada-plagued-by-phone-scams?hsLang=en) in Canada, and the [Europol scam](https://blog.hiya.com/europol-phone-scam-in-germany?hsLang=en) in Germany.   **Consumers are frustrated** Consumers are getting frustrated with the constant bombardment of spam and scam calls, and they want their phone carriers to do more to prevent these unwanted calls. In the State of Call reports mentioned above, only 18% of respondents in Germany agree with this statement: “I think my carrier is doing enough to reduce spam and fraud calls.” In the U.K., a mere 16% agree.    **What can phone carriers do?** For phone carriers, adding spam and fraud call protection to your network is a differentiator — a way to attract new customers who are frustrated with their current service. Consumers have a lot of choices when it comes to picking a phone carrier, and carriers who offer robust spam and fraud call protection will often have the upper hand.   If your network doesn’t currently offer spam and fraud protection services, check out Hiya Protect, which blocks scam calls and flags spam calls with high accuracy, without blocking important calls. It is used by phone carriers, mobile phone manufacturers, and network providers who are looking to increase customer satisfaction and create a differentiated voice offering.   For more information on Hiya’s capabilities or to schedule a demo, [send us an email](https://work.hiya.com/carriers-contact-hiya?hsLang=en) or learn more about [Hiya Protect](https://www.hiya.com/products/protect). [![banner-hiya-reg](https://blog.hiya.com/hubfs/banner-hiya-reg.jpg)](https://www.hiya.com/products/connect/number-registration) ### Latest Articles ⚡️ - Hiya awarded 16 G2 Summer 2026 badges for branded caller ID Lena Prickett Jul. 9, 2026 - How Canada is leading the fight to stop bank scams Stephanie Boulanger Jun. 26, 2026 - How to check phone numbers for spam labels Michelle Wallace Jun. 9, 2026 ## Related articles ![](https://blog.hiya.com/hubfs/rogers-toronto-event-blog-hero.webp) ## [How Canada is leading the fight to stop bank scams](https://blog.hiya.com/how-canada-is-leading-the-fight-to-stop-bank-scams?hsLang=en) Stephanie Boulanger Jun. 26, 2026 ![](https://blog.hiya.com/hubfs/Blog_How-to-check-phone-numbers-for-spam-labels_B.webp) ## [How to check phone numbers for spam labels](https://blog.hiya.com/how-to-check-phone-numbers-for-spam-labels?hsLang=en) Michelle Wallace Jun. 9, 2026 ![](https://blog.hiya.com/hubfs/Hiya%20x%20DNA-blog@2x.webp) ## [Hiya and DNA Finland launch network-level call protection](https://blog.hiya.com/hiya-and-dna-finland-launch-network-level-call-protection?hsLang=en) Stephanie Boulanger Jun. 2, 2026 [![](https://blog.hiya.com/hubfs/hiya-new-purple.svg)](https://www.hiya.com/) [![](https://blog.hiya.com/hubfs/linkedin-1.svg)](https://www.linkedin.com/company/hiyainc) [![](https://blog.hiya.com/hubfs/facebook-1.svg)](https://www.facebook.com/hiyainc/) ###### Products - Connect - [Number Registration](https://www.hiya.com/products/connect/number-registration) - [Branded Call](https://www.hiya.com/products/connect/branded-call) - [View Plans](https://www.hiya.com/products/connect/pricing) - Protect - [Spam Analytics](https://www.hiya.com/products/protect/spam-analytics) - [AI Voice Detection](https://www.hiya.com/products/protect/ai-voice-detection) - Apps - [Hiya Spam Blocker](https://www.hiya.com/products/apps/hiya-spam-blocker) - [Hiya AI Phone](https://www.hiya.com/products/apps/hiya-ai-phone) ###### Solutions - Company size - [Enterprise](https://www.hiya.com/solutions/enterprise) - [Call Centers](https://www.hiya.com/solutions/call-center) - [Small and Medium](https://www.hiya.com/solutions/businesses) - Service providers - [Operators](https://www.hiya.com/solutions/operators) - [OEMs and technology](https://www.hiya.com/solutions/technology-partners) ###### Considering Hiya? - [Why Hiya](https://www.hiya.com/why-hiya) - [How it Works](https://www.hiya.com/how-it-works) - [Customer Stories](https://www.hiya.com/case-studies) - [Voice Intelligence Platform](https://www.hiya.com/why-hiya/voice-intelligence-platform) - [Trust Center](https://www.hiya.com/why-hiya/trust-center) - [Modern Slavery](https://www.hiya.com/company/modern-slavery) - [About Hiya](https://www.hiya.com/company/about) - [Careers: We're hiring!](https://www.hiya.com/company/careers) - [Contact us](https://www.hiya.com/contact-us) ###### Resources - [Resource Center](https://www.hiya.com/resources) - [Partner Program](https://partners.hiya.com/) - [Get Support](https://hiya.com/support) - [Developer Docs](https://developer.hiya.com/) - [Hiya Blog](https://hiya.com/blog) - [Events](https://www.hiya.com/events) - [Press Kit](https://www.hiya.com/newsroom#press-kit) ![ANAB](https://blog.hiya.com/hubfs/logo-anab.svg) ![ISO 27001](https://blog.hiya.com/hubfs/logo-iso27017.png) ![AICPA](https://blog.hiya.com/hubfs/logo-aicpa.svg) ![IAF](https://blog.hiya.com/hubfs/logo-iaf.svg) [Privacy Policy](https://www.hiya.com/legal/privacy) [Terms of Service](https://www.hiya.com/legal/terms-of-service) [App Data Privacy Policy](https://www.hiya.com/legal/app-data-protection-and-privacy-policy) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Hiya Team", "url" : "https://blog.hiya.com/author/hiya-team" }, "dateModified" : "2022-09-08T20:15:00.386Z", "datePublished" : "2022-09-08T20:15:00.000Z", "headline" : "Phone Scams: A Global Frustration", "image" : [ "https://blog.hiya.com/hubfs/Phone-Scams---A-global-frustration.jpg" ], "mainEntityOfPage" : { "@id" : "https://blog.hiya.com/phone-scams-global-frustration", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://blog.hiya.com/hubfs/hiya-logo-3.svg" }, "name" : "Hiya Inc." } } ```