All articles

The Call Delivery Report

Here at Hiya, Accountability is one 3 core values that we stand behind in our Hiya Customer Bill of Rights. It’s important that our customers know which calls have been impacted by a branded call identity and which have not. This level of transparency is imperative to building trust with your caller ID service provider, and confidence in the product you’re using and the services you’re paying for.

With that in mind, this fall we’re excited to release the Call Delivery Report, a new Hiya Connect feature that provides customers with self-service access to reporting on all the calls Hiya has been able to impact with Branded Call. 

What Is the Call Delivery Report?

Simply put, the Call Delivery Report provides a full accounting of all calls that have reached recipients with Hiya’s Branded Call treatment. With this report, Hiya Connect customers can see exactly which of their outbound calls Hiya has influenced - on-demand.

This information is able to be displayed for any historical timeframe - in both summary and aggregate form - a dashboard view that summarizes the impact as well as a detailed view that provides a full listing of each call that was impacted and which were not.

Why is this valuable?

Beyond providing transparency, the call delivery report allows customers to use this information to better identify and analyze outcomes linked to their Hiya branded calls. It also provides a way to identify numbers that have not been registered with Hiya Connect Branded Call and add them quickly for maximum impact on your outbound calling operations.

Our promise of accountability.

With so many decisions to make and products out there, it can be difficult to know who to trust. With a branded caller ID provider, you want a partner that’s not only going to provide a product that works--but stand behind it with data. At Hiya, we want to make sure you’re getting the most valuable information on your calling operations when you need it. Because when you win, we win.

Author Alicia Marie Beatty

Content Marketing Manager at Hiya

Subscribe to the Hiya blog

We publish a new post
about once a week.