--- title: Help! My Numbers are Being Flagged as Spam, but My Calls are Legitimate. description: Spam calls are on the rise causing consumers to ignore unidentified calls, but, unfortunately, it may also cause them to miss important calls. image: https://blog.hiya.com/hubfs/picture.png --- [![Hiya logo](https://blog.hiya.com/hubfs/hiya-new-purple.svg)](https://www.hiya.com/) Solutions Solutions [For Mobile Operators Protect your network](https://www.hiya.com/solutions/operators) [For Businesses Brand your calls](https://www.hiya.com/solutions/businesses) [For People Get the mobile app](https://www.hiya.com/products/apps/hiya-spam-blocker) ###### Webinar Branded Calling 101 Weekly Webinar Make your company's calls more recognizable. Learn how Hiya can drive value for your business. 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My Numbers are Being Flagged as Spam, but My Calls ...](https://blog.hiya.com/numbers-being-flagged-but-my-calls-are-legitimate) [Scam Trends](https://blog.hiya.com/tag/scam-trends) [Spam & Fraud Protection](https://blog.hiya.com/tag/spam-fraud-protection) # Help! My Numbers are Being Flagged as Spam, but My Calls are Legitimate. [Hiya Team](https://blog.hiya.com/author/hiya-team) Dec. 7, 2022 [![](https://blog.hiya.com/hubfs/icon-fb.svg)](https://www.facebook.com/sharer/sharer.php?u=https://blog.hiya.com/numbers-being-flagged-but-my-calls-are-legitimate) [![](https://blog.hiya.com/hubfs/icon-x.svg)](https://twitter.com/intent/tweet?url=https://blog.hiya.com/numbers-being-flagged-but-my-calls-are-legitimate&text=Help%21+My+Numbers+are+Being+Flagged+as+Spam%2C+but+My+Calls+are+Legitimate.) [![](https://blog.hiya.com/hubfs/icon-linkedin.svg)](https://www.linkedin.com/shareArticle?mini=true&url=https://blog.hiya.com/numbers-being-flagged-but-my-calls-are-legitimate) ## At a glance - Legitimate businesses may see their phone numbers incorrectly labeled as spam by carriers or caller ID apps. - Spam detection systems analyze call patterns, complaint reports, and number reputation signals to identify suspicious activity. - Monitoring call reputation and adjusting calling practices can help businesses resolve spam labels and restore trusted calling. ![](https://blog.hiya.com/hubfs/picture.png) Scam, spam, and fraud calls are nothing new. They’ve been around for decades and each year, the problem grows. While consumers expect an omnichannel experience when interacting with a brand, voice is the preferred communication method for both consumers and businesses when it comes to urgent, time sensitive, and sensitive conversations including:  - Food deliveries - Customer service issues - Inquiry follow-up - Large financial transactions - Appointment reminders, and more   ## **The problem?**  Spam, fraud, and robocalls are on the rise, leading consumers to ignore unidentified calls. While ignoring unidentified calls helps protect themselves from potential fraud, it also causes them to miss important calls from businesses that they want to talk to.  While the FCC's SITR/SHAKEN call authentication framework helps to protect consumers from illegal fraudsters impersonating legitimate businesses, it doesn’t fight back against high-volume scammers, leading individuals to still be on the defensive when they receive unidentified calls so it’s more important than ever for businesses to know how their calls are being delivered. ### **Why Are My Numbers Getting Flagged As Spam?** Even legitimate businesses get flagged as spam through two ways: by a carrier or by an individual. Let’s dive in:  - **By individuals**: With the majority of consumers believing unidentified calls are fraudulent, the most common way a number gets flag is through individuals’ reports through a spam protection mobile app. Individuals report numbers for a variety of different reasons including: - They are tired of receiving unidentified calls so flag every one - They don’t recognize the number and you’ve called them at a bad time - They recognize your number…because you call them excessively The more user reports and manual blocks as a percentage of total calls made during a period of time, the more likely a number is to be labeled as spam. - **By Carriers**: Carriers also use AI-powered call protection solutions to analyze dialing patterns to calls made to consumers on their network (such as excessive calling in a short period of time) and flags the number as spam or suspected spam before it reaches the consumer. ## **Customers Have Told Us They Get a Spam Warning When We Call…What Do I Do Now?** Good news: There are steps to dispute and mitigate inaccurate spam labels - For any calls that have been flagged, submit a dispute for any major carrier in your country - Register your numbers with Hiya  - Adhere to the following best practices: - Don’t change numbers often - Cite reason for calling - Listen to the recipient - Use appropriate time windows - Monitor your call centers ## **Protect Your Reputation and Reach More Customers** **Bottom line**: While there are ways for businesses to see if outbound numbers have been flagged as spam and dispute inaccurate labels, it’s not enough and it’s easier to avoid it by actively monitor your outbound call operations, maintain good calling practices, and make adjustments where needed based on your reputation trends over time. Learn more about your outbound call reputation and how you can use those insights to get more calls answered. *P.S. Looking for an app to report unidentified calls that are calling you? Mashable named the Hiya App as the* [*best free robocall blocking app of 2022*](https://mashable.com/roundup/best-robocall-blocking-apps)*, available for iOS and Android. For Samsung mobile device users, you can also use the Samsung SmartCall app built into your phone. * [![banner-hiya-reg](https://blog.hiya.com/hubfs/banner-hiya-reg.jpg)](https://www.hiya.com/products/connect/number-registration) ### Latest Articles ⚡️ - Hiya awarded 16 G2 Summer 2026 badges for branded caller ID Lena Prickett Jul. 9, 2026 - How Canada is leading the fight to stop bank scams Stephanie Boulanger Jun. 26, 2026 - How to check phone numbers for spam labels Michelle Wallace Jun. 9, 2026 ## Related articles ![](https://blog.hiya.com/hubfs/rogers-toronto-event-blog-hero.webp) ## [How Canada is leading the fight to stop bank scams](https://blog.hiya.com/how-canada-is-leading-the-fight-to-stop-bank-scams?hsLang=en) Stephanie Boulanger Jun. 26, 2026 ![](https://blog.hiya.com/hubfs/Blog_How-to-check-phone-numbers-for-spam-labels_B.webp) ## [How to check phone numbers for spam labels](https://blog.hiya.com/how-to-check-phone-numbers-for-spam-labels?hsLang=en) Michelle Wallace Jun. 9, 2026 ![](https://blog.hiya.com/hubfs/Hiya%20x%20DNA-blog@2x.webp) ## [Hiya and DNA Finland launch network-level call protection](https://blog.hiya.com/hiya-and-dna-finland-launch-network-level-call-protection?hsLang=en) Stephanie Boulanger Jun. 2, 2026 [![](https://blog.hiya.com/hubfs/hiya-new-purple.svg)](https://www.hiya.com/) [![](https://blog.hiya.com/hubfs/linkedin-1.svg)](https://www.linkedin.com/company/hiyainc) [![](https://blog.hiya.com/hubfs/facebook-1.svg)](https://www.facebook.com/hiyainc/) ###### Products - Connect - [Number Registration](https://www.hiya.com/products/connect/number-registration) - [Branded Call](https://www.hiya.com/products/connect/branded-call) - [View Plans](https://www.hiya.com/products/connect/pricing) - Protect - [Spam Analytics](https://www.hiya.com/products/protect/spam-analytics) - [AI Voice Detection](https://www.hiya.com/products/protect/ai-voice-detection) - Apps - [Hiya Spam Blocker](https://www.hiya.com/products/apps/hiya-spam-blocker) - [Hiya AI Phone](https://www.hiya.com/products/apps/hiya-ai-phone) ###### Solutions - Company size - [Enterprise](https://www.hiya.com/solutions/enterprise) - [Call Centers](https://www.hiya.com/solutions/call-center) - [Small and Medium](https://www.hiya.com/solutions/businesses) - Service providers - [Operators](https://www.hiya.com/solutions/operators) - [OEMs and technology](https://www.hiya.com/solutions/technology-partners) ###### Considering Hiya? - [Why Hiya](https://www.hiya.com/why-hiya) - [How it Works](https://www.hiya.com/how-it-works) - [Customer Stories](https://www.hiya.com/case-studies) - [Voice Intelligence Platform](https://www.hiya.com/why-hiya/voice-intelligence-platform) - [Trust Center](https://www.hiya.com/why-hiya/trust-center) - [Modern Slavery](https://www.hiya.com/company/modern-slavery) - [About Hiya](https://www.hiya.com/company/about) - [Careers: We're hiring!](https://www.hiya.com/company/careers) - [Contact us](https://www.hiya.com/contact-us) ###### Resources - [Resource Center](https://www.hiya.com/resources) - [Partner Program](https://partners.hiya.com/) - [Get Support](https://hiya.com/support) - [Developer Docs](https://developer.hiya.com/) - [Hiya Blog](https://hiya.com/blog) - [Events](https://www.hiya.com/events) - [Press Kit](https://www.hiya.com/newsroom#press-kit) ![ANAB](https://blog.hiya.com/hubfs/logo-anab.svg) ![ISO 27001](https://blog.hiya.com/hubfs/logo-iso27017.png) ![AICPA](https://blog.hiya.com/hubfs/logo-aicpa.svg) ![IAF](https://blog.hiya.com/hubfs/logo-iaf.svg) [Privacy Policy](https://www.hiya.com/legal/privacy) [Terms of Service](https://www.hiya.com/legal/terms-of-service) [App Data Privacy Policy](https://www.hiya.com/legal/app-data-protection-and-privacy-policy) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Hiya Team", "url" : "https://blog.hiya.com/author/hiya-team" }, "dateModified" : "2026-04-14T19:40:58.537Z", "datePublished" : "2022-12-07T23:45:00.000Z", "headline" : "Help! 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