The Hiya Voice

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Understanding the Impact of Reputation Monitoring

Contact centers have a direct impact on the reputation of a brand. It makes sense--if customers have poor experiences during the calls they ... >

VPP vs. CNAM: What’s the Difference?

Is your branded call service running technology from the ‘70s?  >

Q4 Holiday Scam Calls

The holidays! Filled with sugar, spice, and everything nice! Or, is that the Powerpuff Girls? Regardless, it’s a time many look forward to. ... >

The Call Delivery Report

Here at Hiya, Accountability is one 3 core values that we stand behind in our Hiya Customer Bill of Rights. It’s important that our ... >

Hiya Network Hits 200M Users!

We’re excited to share that the Hiya network has now surpassed more than 200 million users globally, enabling Hiya’s Branded Call and ... >

4 Key Trends Every Financial Services Contact Center Should ...

In 2020, people became more accustomed to putting more physical distance between them for the sake of social distancing -- but this ... >

Tax Scams Reach Highest Point since Pandemic Began

With the opening of tax season last month, we’ve seen a massive increase in tax-related phone scams. Tax scam calls reached their highest ... >

Watch out, Hungary: Erste Bank scam!

Most of us in 2021 know that scammers, fraudsters and cheaters of all sorts can come at you at every corner, on every platform imaginable.  >

STIR/SHAKEN: Does It Completely Reduce Illegal Call ...

Millions of Americans own different types of mobile phones and all of these people know that fraudulent calls are already a huge problem in ... >

Hiya’s 2021 State of the Call report featured in USA Today, ...

We recently launched our 2021 State of the Call report, where we analyzed more than 150 billion calls and commissioned a third-party survey ... >

Caller ID Spoofing: How to Prevent Fraudulent Calls

Every company needs to protect its assets, including information about its employees as well as its customers. When most business owners ... >

What is a Spoofing Attack? Everything to Know About This ...

According to research from PwC, 47% of all companies have experienced some type of fraud in the last 24 months. Even when the company ... >

15 Key Call Center Metrics to Measure Outbound Call ...

With $2 trillion of commerce conducted over the phone annually, businesses have a lot riding on their ability to reach and connect with ... >

It’s official. Hiya has kicked off 2021

Hiyans from all three offices came together virtually in January to celebrate the achievements of 2020 and to get enthused for a promising ... >

Our 2021 State of the Call Report is Live!

Each year at Hiya, we dig into our data to spot the top trends on the voice call. And we make these insights available to you in our annual ... >

Second Round of Stimulus Checks Brings New Wave of Scams

As the U.S. Government sends out the second round of Economic Impact Payments as part of Coronavirus relief, fraudsters are capitalizing on ... >

Hiya included on Business Insider’s list of startups ...

Hiya was included on Business Insider’s recently published list of the top startups pushing the remote work revolution forward into 2021. ... >

Hiya Lands its First European Carrier in New Partnership ...

We’re excited to announce our new partnership with Telenor Norway to strengthen the fight against fraud and nuisance calls. This ... >

Wangiri Scam Hits Europe

The world’s most prevalent phone scam shows no signs of slowing down. In fact, the popular Wangiri scam is expanding throughout Europe and ... >

Hiya Ranked 86th Fastest-Growing Company in North America ...

Today, Hiya was ranked the 86th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™, a ranking of the 500 ... >

The Real Facts on the “Stay Home and Stay Safe” Robocall ...

A suspicious robocall campaign has hit the U.S. during the past three months, and today, on Election Day, it has attracted widespread ... >

Hiya and Samsung extend strategic partnership to 2025

We are excited to announce the extension of our strategic partnership with Samsung to 2025. We will continue to power Samsung Smart Call to ... >

Quantum Assurance increases answer and conversion rates ...

Connecting businesses with their customers is core to what we do and has become increasingly critical over the past several months. That’s ... >

Hiya Finds 86% Growth in Fraud and Nuisance Calls in the UK

Hiya, the industry leader in fraud and nuisance call protection, has seen significant growth in spam calls in the UK grow over the past ... >

How to Detect A “Lucky Winner” Scam Before You Become The ...

Your phone rings, you pick up, and before you can put down your ham sandwich and register what’s going on, you’re told that you’ve just won ... >

Scammers Offer Amazon Job That’s Too Good To Be True

You found the ideal job, working from home, making thousands a dollars a month, and and doing it all for one of the world’s most valuable ... >

Hiya Collaborates With Charter to Protect Spectrum Mobile ...

Today, we are proud to announce our collaboration with Charter Communications to provide Hiya’s free anti-spam app to its Spectrum Mobile ... >

Unwanted Calls Explained: Scam Numbers vs. Spam Risk Calls

Spam and scam—two words that look and sound quite similar. To many people, scam and spam are synonymous with “trouble.” Here at Hiya, we ... >

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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever ... >

Hiya Launches Hiya Connect To Help Businesses Improve ...

Today, Hiya announced a new product that allows businesses to provide meaningful context into their calls to mobile customers. Featuring ... >
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