The Hiya Voice: The caller ID and call protection blog

Global Report: Each country experiences unique set of phone ...

Phone spam is a global problem, but each country experiences it differently — both in the volume of spam calls and the types of phone scams ...

2024 State of the Call: Consumers prefer voice, but spam ...

While consumers and businesses continue to prioritize voice calls, phone fraud, and spam are on the rise, posing a threat to the medium ...

Hiya unveils first branded calling solution with ...

We couldn't be more excited to share the latest update to Hiya Connect — performance analytics. As the only solution on the market to ...

BT Group and EE Select Hiya for Spam and Fraud Call ...

We’re thrilled to announce a new agreement with BT Group and EE, to provide the industry’s leading call protection service, Hiya Protect, ...

Hiya Wins 2 Built in Seattle 2023 Best Places to Work Awards

This week Hiya was honored by Built In on their esteemed 2023 Best Places to Work Awards. We couldn’t be more proud of our team and the ...

Scam of the Month 2022: A Year in Review

Phone scams come in all different shapes and sizes. Each variation is another attempt to infiltrate your defenses and procure your ...

What Country Gets the Most Phone Spam?

What country gets the most phone spam? You’ll find the answer to that question in the recently-published Global Spam Report from Hiya.

Hiya in 2022

2022 has proven to be an eventful and exciting year for all of us at Hiya. We grew our business, innovated across our platform and ...

Hiya Recognized for Best Company Culture

We’re delighted to announce that we’ve been recognized by Comparably for the second time this year with a 2022 Comparably Award for Best ...

Beyond Answer Rates: Attempts to Connect for Services

Whether your business is making outbound calls for sales or customer service, you know that maintaining a base of happy customers is the ...

Hiya Connect’s Branded Call Empowers MetCredit Canada to ...

Since we’ve expanded our reach in Canada with Rogers, we’re excited to share how MetCredit Canada has improved their call center ...

Scam of the Month: The Credit National Assist scam

According to the Federal Trade Commission (FTC) a debt relief scam is a ruse that targets a consumer with significant credit card debt by ...

Hiya Launches Personal Call Filtering: The Industry’s ...

A phone call is the preferred method of communication for both consumers and businesses, according to Hiya’s State of the Call report. Yet, ...

Hey Grandma, I'm in Trouble: Grandparent Scam on the Rise ...

Millions of dollars are being stolen from Canadians in what’s been called the grandparent scam. Here’s how it works: The scammer calls, ...

State of the Call Sales Report 2022: Sales and the Voice ...

The voice call still reigns supreme for sales. That is one of the key takeaways from Hiya’s midyear check-in, the State of the Call for ...

Hiya Recognized in Comparably's 2022 Best Places to Work ...

We are honored to share that we’ve been recognized with a 2022 Comparably Award in the Best Company Perks & Benefits category! To learn ...

Hiya and Ericsson: Partnering to Protect Global Wireless ...

Hiya has a new partnership with Ericsson to provide network-based call protection to wireless carriers globally. The new offering, named ...

iOS 16 Changes the Way Caller Names are Displayed on ...

IOS 16 has arrived and is fully available for all iPhone users. There are a ton of new customizable features, improvements, and ...

Webinar: The State of the Call for Sales

Spam and fraud calls are running rampant in the voice channel with no signs of slowing down or stopping. Potential customers are being ...

Hiya expands in Canada with Rogers

We’re thrilled to announce the availability of our services has expanded in Canada through a new partnership with Rogers. The partnership ...

Scam of the Month: Utilities

It takes a lot to run a happy home. Proper light, heat, and power are necessary for the upkeep of any shelter; utilities are a reflection ...

Beyond Answer Rates: Call Duration

When you get lost in a captivating phone call, it can feel as though hours pass by in the blink of an eye. You find yourself reflecting ...

MasMovil and Pepephone: Hiya's foray into the Spanish market

Hiya has partnered with Pepephone to become the first mobile phone carrier in Spain to offer Hiya’s Adaptive AI-powered call protection to ...

The State of Voice in Canada in 2022

Hiya recently released the State of the Call: Canada 2022 report and the results are definitive; voice is not only growing in popularity, ...

Taking You Beyond the Black Box with Branded Call ...

Within any large enterprise, the call center is one of the most sophisticated operations in the company. High performing call centers ...

Business phone number registration: how does it work?

Update: On July 31, 2024, Hiya released Hiya Registration, a free one-stop-shop for businesses everywhere to register their numbers. Learn ...

Understanding the Impact of Reputation Monitoring

Contact centers have a direct impact on the reputation of a brand. It makes sense--if customers have poor experiences during the calls they ...

VPP vs. CNAM: What’s the Difference?

Is your branded call service running technology from the ‘70s?

Q4 Holiday Scam Calls

The holidays! Filled with sugar, spice, and everything nice! Or, is that the Powerpuff Girls? Regardless, it’s a time many look forward to. ...

The Call Delivery Report

Here at Hiya, Accountability is one 3 core values that we stand behind in our Hiya Customer Bill of Rights. It’s important that our ...

Hiya Network Hits 200M Users!

We’re excited to share that the Hiya network has now surpassed more than 200 million users globally, enabling Hiya’s Branded Call and ...

4 Key Trends Every Financial Services Contact Center Should ...

In 2020, people became more accustomed to putting more physical distance between them for the sake of social distancing -- but this ...

Tax Scams Reach Highest Point since Pandemic Began

With the opening of tax season last month, we’ve seen a massive increase in tax-related phone scams. Tax scam calls reached their highest ...

Watch out, Hungary: Erste Bank scam!

Most of us in 2021 know that scammers, fraudsters and cheaters of all sorts can come at you at every corner, on every platform imaginable.

Understanding STIR/SHAKEN and call spoofing

Millions of Americans own different types of mobile phones and all of these people know that fraudulent calls are already a huge problem in ...

Hiya’s 2021 State of the Call report featured in USA Today, ...

We recently launched our 2021 State of the Call report, where we analyzed more than 150 billion calls and commissioned a third-party survey ...

Caller ID spoofing: How to prevent fraudulent calls

When most businesses think about ramping up security, they imagine implementing a robust cybersecurity strategy to prevent data breaches. ...

What is a spoofing attack? Everything to know about this ...

A spoofing attack occurs when a deceitful party disguises its identity and pretends to be a reliable company. Posing as a trusted brand, ...

15 key call center metrics to measure outbound performance

With $2 trillion of commerce conducted over the phone annually, businesses have a lot riding on their ability to reach and connect with ...

It’s official. Hiya has kicked off 2021

Hiyans from all three offices came together virtually in January to celebrate the achievements of 2020 and to get enthused for a promising ...

Our 2021 State of the Call Report is Live!

Each year at Hiya, we dig into our data to spot the top trends on the voice call. And we make these insights available to you in our annual ...

Second Round of Stimulus Checks Brings New Wave of Scams

As the U.S. Government sends out the second round of Economic Impact Payments as part of Coronavirus relief, fraudsters are capitalizing on ...

Hiya included on Business Insider’s list of startups ...

Hiya was included on Business Insider’s recently published list of the top startups pushing the remote work revolution forward into 2021. ...

Wangiri Scam Hits Europe

The world’s most prevalent phone scam shows no signs of slowing down. In fact, the popular Wangiri scam is expanding throughout Europe and ...

The Real Facts on the “Stay Home and Stay Safe” Robocall ...

A suspicious robocall campaign has hit the U.S. during the past three months, and today, on Election Day, it has attracted widespread ...

Hiya and Samsung extend strategic partnership to 2025

We are excited to announce the extension of our strategic partnership with Samsung to 2025. We will continue to power Samsung Smart Call to ...

Quantum Assurance increases answer and conversion rates ...

Connecting businesses with their customers is core to what we do and has become increasingly critical over the past several months. That’s ...

Hiya Finds 86% Growth in Fraud and Nuisance Calls in the UK

Hiya, the industry leader in fraud and nuisance call protection, has seen significant growth in spam calls in the UK grow over the past ...

How to Detect A “Lucky Winner” Scam Before You Become The ...

Your phone rings, you pick up, and before you can put down your ham sandwich and register what’s going on, you’re told that you’ve just won ...

Scammers Offer Amazon Job That’s Too Good To Be True

You found the ideal job, working from home, making thousands a dollars a month, and and doing it all for one of the world’s most valuable ...

Hiya Collaborates With Charter to Protect Spectrum Mobile ...

Today, we are proud to announce our collaboration with Charter Communications to provide Hiya’s free anti-spam app to its Spectrum Mobile ...

Unwanted calls explained: scam numbers vs. spam risk calls

Spam and scam—two words that look and sound quite similar. To many people, scam and spam are synonymous with “trouble.” Here at Hiya, we ...

Hiya Launches Hiya Connect To Help Businesses Improve ...

Today, Hiya announced a new product that allows businesses to provide meaningful context into their calls to mobile customers. Featuring ...

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The Hiya Voice

Global Report: Each country experiences unique set of phone scams

2024 State of the Call: Consumers prefer voice, but spam and fraud are ...

Hiya unveils first branded calling solution with performance analytics ...

Reduce the risk of spam labeling on your business calls

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