The Hiya Voice

News and views for better voice performance

Reduce the risk of spam labeling on your business calls

Register your business numbers to establish yourself as a legitimate caller to carriers — reducing your risk of spam labeling. Sign up for your free Hiya account to register today.

Create free account

All articles

What is branded caller ID and why does it matter?

We’ve all been there. You see an unknown number light up your phone screen, hesitate, and then ignore it—or worse, answer it only to hear a ...
Natalie Graham
Jul. 8, 2025

Global Call Threat Report Q1 2025

The first quarter of 2025 was a busy time for scammers. Unwanted phone calls — both illegal fraud calls and annoying nuisance calls — rose ...
Patchen Noelke
May. 28, 2025

Hiya recognized as a leader in G2 Spring 2025 Reports

In today’s digital-first world, the trust between businesses and customers has never been more critical — yet phone calls, once a primary ...
Natalie Graham
Apr. 17, 2025

How does Hiya Number Registration differ from Free Caller ...

Hiya Number Registration provides all the benefits of Free Caller Registry and more Why you should upgrade to Hiya Number Registration ...
Michelle Wallace
Jan. 31, 2025

Hiya Wins 2 Built in Seattle 2023 Best Places to Work Awards

This week Hiya was honored by Built In on their esteemed 2023 Best Places to Work Awards. We couldn’t be more proud of our team and the ...
Hiya Team
Jan. 12, 2023

Scam of the Month 2022: A Year in Review

Phone scams come in all different shapes and sizes. Each variation is another attempt to infiltrate your defenses and procure your ...
Hiya Team
Dec. 30, 2022

What Country Gets the Most Phone Spam?

What country gets the most phone spam? You’ll find the answer to that question in the recently-published Global Spam Report from Hiya.
Hiya Team
Dec. 22, 2022

Hiya in 2022

2022 has proven to be an eventful and exciting year for all of us at Hiya. We grew our business, innovated across our platform and ...
Hiya Team
Dec. 20, 2022

Hiya Recognized for Best Company Culture

We’re delighted to announce that we’ve been recognized by Comparably for the second time this year with a 2022 Comparably Award for Best ...
Hiya Team
Dec. 16, 2022

Beyond Answer Rates: Attempts to Connect for Services

Whether your business is making outbound calls for sales or customer service, you know that maintaining a base of happy customers is the ...
Hiya Team
Dec. 15, 2022

Hiya Connect’s Branded Call Empowers MetCredit Canada to ...

Since we’ve expanded our reach in Canada with Rogers, we’re excited to share how MetCredit Canada has improved their call center ...
Hiya Team
Dec. 8, 2022

Scam of the Month: The Credit National Assist scam

According to the Federal Trade Commission (FTC) a debt relief scam is a ruse that targets a consumer with significant credit card debt by ...
Hiya Team
Nov. 30, 2022

Hiya Launches Personal Call Filtering: The Industry’s ...

A phone call is the preferred method of communication for both consumers and businesses, according to Hiya’s State of the Call report. Yet, ...
Hiya Team
Nov. 17, 2022

Hey Grandma, I'm in Trouble: Grandparent Scam on the Rise ...

Millions of dollars are being stolen from Canadians in what’s been called the grandparent scam. Here’s how it works: The scammer calls, ...
Hiya Team
Nov. 7, 2022

State of the Call Sales Report 2022: Sales and the Voice ...

The voice call still reigns supreme for sales. That is one of the key takeaways from Hiya’s midyear check-in, the State of the Call for ...
Hiya Team
Oct. 28, 2022

Hiya Recognized in Comparably's 2022 Best Places to Work ...

We are honored to share that we’ve been recognized with a 2022 Comparably Award in the Best Company Perks & Benefits category! To learn ...
Hiya Team
Oct. 6, 2022

Hiya and Ericsson: Partnering to Protect Global Wireless ...

Hiya has a new partnership with Ericsson to provide network-based call protection to wireless carriers globally. The new offering, named ...
Hiya Team
Sep. 27, 2022

iOS 16 Changes the Way Caller Names are Displayed on ...

IOS 16 has arrived and is fully available for all iPhone users. There are a ton of new customizable features, improvements, and ...
Hiya Team
Sep. 23, 2022

Webinar: The State of the Call for Sales

Spam and fraud calls are running rampant in the voice channel with no signs of slowing down or stopping. Potential customers are being ...
Hiya Team
Sep. 22, 2022

Hiya expands in Canada with Rogers

We’re thrilled to announce the availability of our services has expanded in Canada through a new partnership with Rogers. The partnership ...
Hiya Team
Sep. 6, 2022

Scam of the Month: Utilities

It takes a lot to run a happy home. Proper light, heat, and power are necessary for the upkeep of any shelter; utilities are a reflection ...
Hiya Team
Aug. 31, 2022

Beyond Answer Rates: Call Duration

When you get lost in a captivating phone call, it can feel as though hours pass by in the blink of an eye. You find yourself reflecting ...
Hiya Team
Aug. 19, 2022

MasMovil and Pepephone: Hiya's foray into the Spanish market

Hiya has partnered with Pepephone to become the first mobile phone carrier in Spain to offer Hiya’s Adaptive AI-powered call protection to ...
Hiya Team
Aug. 3, 2022

The State of Voice in Canada in 2022

Hiya recently released the State of the Call: Canada 2022 report and the results are definitive; voice is not only growing in popularity, ...
Hiya Team
Jun. 28, 2022

Taking You Beyond the Black Box with Branded Call ...

Within any large enterprise, the call center is one of the most sophisticated operations in the company. High performing call centers ...
Hiya Team
Jun. 21, 2022

Business phone number registration: how does it work?

Update: On July 31, 2024, Hiya released Hiya Registration, a free one-stop-shop for businesses everywhere to register their numbers. Learn ...
Patchen Noelke
Dec. 30, 2021

Understanding the Impact of Reputation Monitoring

Contact centers have a direct impact on the reputation of a brand. It makes sense--if customers have poor experiences during the calls they ...
Alicia Marie Beatty
Dec. 2, 2021

VPP vs. CNAM: What’s the Difference?

Is your branded call service running technology from the ‘70s?
Alicia Marie Beatty
Nov. 23, 2021

Q4 Holiday Scam Calls

The holidays! Filled with sugar, spice, and everything nice! Or, is that the Powerpuff Girls? Regardless, it’s a time many look forward to. ...
Alicia Marie Beatty
Nov. 19, 2021

The Call Delivery Report

Here at Hiya, Accountability is one 3 core values that we stand behind in our Hiya Customer Bill of Rights. It’s important that our ...
Alicia Marie Beatty
Nov. 12, 2021

Hiya Network Hits 200M Users!

We’re excited to share that the Hiya network has now surpassed more than 200 million users globally, enabling Hiya’s Branded Call and ...
Tanvi Saxena
Sep. 29, 2021

4 Key Trends Every Financial Services Contact Center Should ...

In 2020, people became more accustomed to putting more physical distance between them for the sake of social distancing -- but this ...
Laleh Hassibi
Mar. 25, 2021

Tax Scams Reach Highest Point since Pandemic Began

With the opening of tax season last month, we’ve seen a massive increase in tax-related phone scams. Tax scam calls reached their highest ...
Mike Ferris
Mar. 22, 2021

Watch out, Hungary: Erste Bank scam!

Most of us in 2021 know that scammers, fraudsters and cheaters of all sorts can come at you at every corner, on every platform imaginable.
Andrea Tamas
Mar. 17, 2021

Understanding STIR/SHAKEN and call spoofing

Millions of Americans own different types of mobile phones and all of these people know that fraudulent calls are already a huge problem in ...
Laleh Hassibi
Mar. 8, 2021

Hiya’s 2021 State of the Call report featured in USA Today, ...

We recently launched our 2021 State of the Call report, where we analyzed more than 150 billion calls and commissioned a third-party survey ...
Mike Ferris
Mar. 4, 2021

Caller ID spoofing: How to prevent fraudulent calls

When most businesses think about ramping up security, they imagine implementing a robust cybersecurity strategy to prevent data breaches. ...
Hiya Team
Mar. 2, 2021

What is a spoofing attack? Everything to know about this ...

A spoofing attack occurs when a deceitful party disguises its identity and pretends to be a reliable company. Posing as a trusted brand, ...
Laleh Hassibi
Feb. 26, 2021

15 key call center metrics to measure outbound performance

With $2 trillion of commerce conducted over the phone annually, businesses have a lot riding on their ability to reach and connect with ...
Laleh Hassibi
Feb. 23, 2021

It’s official. Hiya has kicked off 2021

Hiyans from all three offices came together virtually in January to celebrate the achievements of 2020 and to get enthused for a promising ...
Andrea Tamas
Feb. 19, 2021

Our 2021 State of the Call Report is Live!

Each year at Hiya, we dig into our data to spot the top trends on the voice call. And we make these insights available to you in our annual ...
Alex Algard
Feb. 10, 2021

Second Round of Stimulus Checks Brings New Wave of Scams

As the U.S. Government sends out the second round of Economic Impact Payments as part of Coronavirus relief, fraudsters are capitalizing on ...
Mike Ferris
Jan. 12, 2021

Hiya included on Business Insider’s list of startups ...

Hiya was included on Business Insider’s recently published list of the top startups pushing the remote work revolution forward into 2021. ...
Mike Ferris
Dec. 21, 2020

Wangiri Scam Hits Europe

The world’s most prevalent phone scam shows no signs of slowing down. In fact, the popular Wangiri scam is expanding throughout Europe and ...
Anders Maul
Dec. 8, 2020

The Real Facts on the “Stay Home and Stay Safe” Robocall ...

A suspicious robocall campaign has hit the U.S. during the past three months, and today, on Election Day, it has attracted widespread ...
Alex Algard
Nov. 4, 2020

Hiya and Samsung extend strategic partnership to 2025

We are excited to announce the extension of our strategic partnership with Samsung to 2025. We will continue to power Samsung Smart Call to ...
Mike Ferris
Oct. 22, 2020

Quantum Assurance increases answer and conversion rates ...

Connecting businesses with their customers is core to what we do and has become increasingly critical over the past several months. That’s ...
Mike Ferris
Oct. 1, 2020

Hiya Finds 86% Growth in Fraud and Nuisance Calls in the UK

Hiya, the industry leader in fraud and nuisance call protection, has seen significant growth in spam calls in the UK grow over the past ...
Mike Ferris
Sep. 20, 2020

How to Detect A “Lucky Winner” Scam Before You Become The ...

Your phone rings, you pick up, and before you can put down your ham sandwich and register what’s going on, you’re told that you’ve just won ...
Hiya Team
Sep. 20, 2020

Scammers Offer Amazon Job That’s Too Good To Be True

You found the ideal job, working from home, making thousands a dollars a month, and and doing it all for one of the world’s most valuable ...
Hiya Team
Sep. 19, 2020

Hiya Collaborates With Charter to Protect Spectrum Mobile ...

Today, we are proud to announce our collaboration with Charter Communications to provide Hiya’s free anti-spam app to its Spectrum Mobile ...
Mike Ferris
Sep. 19, 2020

Unwanted calls explained: scam numbers vs. spam risk calls

Spam and scam—two words that look and sound quite similar. To many people, scam and spam are synonymous with “trouble.” Here at Hiya, we ...
Hiya Team
Sep. 19, 2020

Hiya Launches Hiya Connect To Help Businesses Improve ...

Today, Hiya announced a new product that allows businesses to provide meaningful context into their calls to mobile customers. Featuring ...
Hiya Team
Aug. 29, 2019
Load 10 More