--- title: 3 common TCPA misconceptions — and how to stay compliant description: Here we uncover 3 common misconceptions about the Telephone Consumer Protection Act to help contact center leaders stay compliant with the regulations image: https://blog.hiya.com/hubfs/TCPA-A-1.jpg --- [![Hiya logo](https://blog.hiya.com/hubfs/hiya-new-purple.svg)](https://www.hiya.com/) Solutions Solutions [For Mobile Operators Protect your network](https://www.hiya.com/solutions/operators) [For Businesses Brand your calls](https://www.hiya.com/solutions/businesses) [For People Get the mobile app](https://www.hiya.com/products/apps/hiya-spam-blocker) ###### Webinar Branded Calling 101 Weekly Webinar Make your company's calls more recognizable. Learn how Hiya can drive value for your business. 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What is the TCPA?  The TCPA is a U.S. law that requires callers to have consumers’ prior express written consent when making telemarketing calls (or sending texts) using a prerecorded voice or autodialer. Additionally, the TCPA prohibits calls to any number on the [National Do Not Call Registry](https://www.ftc.gov/business-guidance/resources/qa-telemarketers-sellers-about-dnc-provisions-tsr-0) or a company’s in-house do-not-call list, unless the consumer has given prior consent or when a business relationship exists. See our blog post: [What is the TCPA?](https://blog.hiya.com/what-is-tcpa?hsLang=en) Here we cover three common misconceptions to help contact center leaders protect their brand reputation and stay compliant while leading successful call campaigns. Myth #1: If we purchase a lead list, that means we have been given consent to call them.  Busted: No matter where you get your lead list, you still need to cross-reference it with the National Do Not Call Registry and your company’s do-not-call list, as well as follow all other TCPA rules.  In addition, individuals can revoke their consent at any time, and businesses must provide a simple and effective way for the customer to opt out. Additionally, anyone can register for the Do Not Call Registry at any time so it’s important that your contact center software has TCPA compliance capabilities or integrations. Myth #2: Once a customer consents, we can call them whenever we want.   Busted: The TCPA states that telemarketing can only occur between 8:00 a.m. and 9:00 p.m. in the recipient’s local time zone. State and local telemarketing laws could impose additional restrictions. Additionally, we recommend limiting contact to about 90-days from opt-in. Myth #3: I’m not making calls to individuals I’ve obtained from a lead list so I can’t be accused of a TCPA violation. Busted: TCPA rules and regulations apply to protect call recipients regardless of where you’ve obtained your contact information. These change constantly so if you run a contact center, are responsible for telephony/IT systems, or are leading a business that makes a large volume of calls, it’s important to stay aware and up-to-date on state and federal regulations. Learn more It’s important that all agents in a contact center are familiar with and abide by clean dialing habits and that your dialer has features or integrations that help you stay compliant. In addition to complying with rules and regulations to avoid TCPA violations and protect your reputation, there are other things your contact center can do to maintain clean dialing habits and prevent your calls from being labeled as spam. We’ve put together a list of 10 things you can do to keep your outbound numbers healthy. [Download Hiya’s Call Reputation Monitoring Checklist](https://blog.hiya.com/hubfs/2023/Call-Reputation-Monitoring-Checklist.pdf?hsLang=en) [![banner-hiya-reg](https://blog.hiya.com/hubfs/banner-hiya-reg.jpg)](https://www.hiya.com/products/connect/number-registration) ### Latest Articles ⚡️ - Hiya awarded 16 G2 Summer 2026 badges for branded caller ID Lena Prickett Jul. 9, 2026 - How Canada is leading the fight to stop bank scams Stephanie Boulanger Jun. 26, 2026 - How to check phone numbers for spam labels Michelle Wallace Jun. 9, 2026 ## Related articles ![](https://blog.hiya.com/hubfs/rogers-toronto-event-blog-hero.webp) ## [How Canada is leading the fight to stop bank scams](https://blog.hiya.com/how-canada-is-leading-the-fight-to-stop-bank-scams?hsLang=en) Stephanie Boulanger Jun. 26, 2026 ![](https://blog.hiya.com/hubfs/Blog_How-to-check-phone-numbers-for-spam-labels_B.webp) ## [How to check phone numbers for spam labels](https://blog.hiya.com/how-to-check-phone-numbers-for-spam-labels?hsLang=en) Michelle Wallace Jun. 9, 2026 ![](https://blog.hiya.com/hubfs/Hiya%20x%20DNA-blog@2x.webp) ## [Hiya and DNA Finland launch network-level call protection](https://blog.hiya.com/hiya-and-dna-finland-launch-network-level-call-protection?hsLang=en) Stephanie Boulanger Jun. 2, 2026 [![](https://blog.hiya.com/hubfs/hiya-new-purple.svg)](https://www.hiya.com/) [![](https://blog.hiya.com/hubfs/linkedin-1.svg)](https://www.linkedin.com/company/hiyainc) [![](https://blog.hiya.com/hubfs/facebook-1.svg)](https://www.facebook.com/hiyainc/) ###### Products - Connect - [Number Registration](https://www.hiya.com/products/connect/number-registration) - [Branded Call](https://www.hiya.com/products/connect/branded-call) - [View Plans](https://www.hiya.com/products/connect/pricing) - Protect - [Spam Analytics](https://www.hiya.com/products/protect/spam-analytics) - [AI Voice Detection](https://www.hiya.com/products/protect/ai-voice-detection) - Apps - [Hiya Spam Blocker](https://www.hiya.com/products/apps/hiya-spam-blocker) - [Hiya AI Phone](https://www.hiya.com/products/apps/hiya-ai-phone) ###### Solutions - Company size - [Enterprise](https://www.hiya.com/solutions/enterprise) - [Call Centers](https://www.hiya.com/solutions/call-center) - [Small and Medium](https://www.hiya.com/solutions/businesses) - Service providers - [Operators](https://www.hiya.com/solutions/operators) - [OEMs and technology](https://www.hiya.com/solutions/technology-partners) ###### Considering Hiya? - [Why Hiya](https://www.hiya.com/why-hiya) - [How it Works](https://www.hiya.com/how-it-works) - [Customer Stories](https://www.hiya.com/case-studies) - [Voice Intelligence Platform](https://www.hiya.com/why-hiya/voice-intelligence-platform) - [Trust Center](https://www.hiya.com/why-hiya/trust-center) - [Modern Slavery](https://www.hiya.com/company/modern-slavery) - [About Hiya](https://www.hiya.com/company/about) - [Careers: We're hiring!](https://www.hiya.com/company/careers) - [Contact us](https://www.hiya.com/contact-us) ###### Resources - [Resource Center](https://www.hiya.com/resources) - [Partner Program](https://partners.hiya.com/) - [Get Support](https://hiya.com/support) - [Developer Docs](https://developer.hiya.com/) - [Hiya Blog](https://hiya.com/blog) - [Events](https://www.hiya.com/events) - [Press Kit](https://www.hiya.com/newsroom#press-kit) ![ANAB](https://blog.hiya.com/hubfs/logo-anab.svg) ![ISO 27001](https://blog.hiya.com/hubfs/logo-iso27017.png) ![AICPA](https://blog.hiya.com/hubfs/logo-aicpa.svg) ![IAF](https://blog.hiya.com/hubfs/logo-iaf.svg) [Privacy Policy](https://www.hiya.com/legal/privacy) [Terms of Service](https://www.hiya.com/legal/terms-of-service) [App Data Privacy Policy](https://www.hiya.com/legal/app-data-protection-and-privacy-policy) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Natalie Graham", "url" : "https://blog.hiya.com/author/natalie-graham" }, "dateModified" : "2023-06-15T16:51:33.175Z", "datePublished" : "2023-06-15T16:51:33.000Z", "headline" : "3 common TCPA misconceptions — and how to stay compliant", "image" : [ "https://blog.hiya.com/hubfs/TCPA-A-1.jpg" ], "mainEntityOfPage" : { "@id" : "https://blog.hiya.com/3-common-tcpa-misconceptions-and-how-to-stay-compliant", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://blog.hiya.com/hubfs/hiya-logo-3.svg" }, "name" : "Hiya Inc." } } ```