The Hiya Voice

News and views for better voice performance

All articles

Scam of the Month: Immigration

Phone scammers love to target vulnerable populations. And one of their favorite targets is immigrants. Immigrants are typically less ... >

Canada’s #1 phone scam: air duct cleaning services

Some phone scams relate to recent news events or target specific demographics. Then there are the scams that have been around for years ... >

Elaborate mobile phone contract scam targets UK residents

Some phone scams are simple, such as selling a product or service that’s never delivered. Others can be quite elaborate. That seems to be ... >

Sweepstakes phone scams widespread in Germany

“You’re the lucky winner!” That’s the sentence we all long to hear. Unfortunately it’s also the hook used by scammers to get their victim’s ... >

Billions lost to cryptocurrency phone scams worldwide

The popularity of investing in cryptocurrency has exploded over the past few years. Investors range from financial professionals to ... >

One-fourth of the world’s unknown calls are spam and fraud

No country is immune from phone spam. In Q1 Hiya observed 6.7 billion spam calls worldwide — that’s more than 73 million calls every day.  >

Europol phone scam in Germany

This past summer Germany was hit by a massive phone scam campaign where callers posed as representatives of Europol (the European Union’s ... >

Scam of the Month: The mortgage scam

“Hi, this is Denise reaching out from [your mortgage agency] in regard to your recent mortgage payment of $250,000. Please give us a call ... >

Chinese-language robocall scam in Canada

Hiya’s data shows that Chinese-language phone scams remain one of the top three phone scams in Canada (along with Amazon and credit card ... >

CPF Scams Target French Citizens

It seems that each country has a phone scam that is unique to it. For France, it’s the CPF scam.  >

"A criminal case is registered against your name for tax ...

"This call is to notify you that a criminal case is registered against your name for tax evasion and tax fraud by HMRC. We are ... >

Protecting vulnerable populations from phone scams

Anyone can be fooled by a phone scam. All it takes is to get caught off guard or to hear something that sounds plausible and act on it ... >

Scam of the Month: Why am I getting so many calls about my ...

Insurance phone scams are a growing problem today. These scams typically involve bad actors posing as insurance agents or representatives ... >

"We can reduce your energy bill by 87%" Energy crisis in ...

The rising cost of living in the UK is causing anxiety and even street protests and is leaving Brits searching for ways to save money on ... >

Global Call Threat Report: the world is drowning in spam ...

The world is drowning in spam calls. That seems to be the overarching contention of the recently-published Global Call Threat Report from ... >

What is number rotation and why is it so insidious?

  Consumers are being bombarded with spam. In response, carriers have implemented technology to block or label suspected spam and fraud ... >

Amazon Scam Calls to Watch For | Hiya

Amazon is in an enviable position of being a top retailer and having global brand recognition. The flip side of that, however, is that its ... >

“We have a fantastic offer for you” Spain bombarded with ...

Spain has the worst phone spam problem in Europe. Of the 20 European countries in which Hiya gathers spam data, Spain came in #1 with a ... >

Gabb Wireless & Hiya: working together to stop spam ...

Gabb Wireless is dedicated to its mission of creating a safe space for kids in the technological world; through its custom Android ... >

Call to carriers: are your subscribers being pestered for ...

The Medicare scam is an all too popular ruse that plagues the voice channel; this harmful deceit was crafted specifically to hurt the ... >

BT Group and EE Select Hiya for Spam and Fraud Call ...

We’re thrilled to announce a new agreement with BT Group and EE, to provide the industry’s leading call protection service, Hiya Protect, ... >

Scam of the Month 2022: A Year in Review

Phone scams come in all different shapes and sizes. Each variation is another attempt to infiltrate your defenses and procure your ... >

What Country Gets the Most Phone Spam?

What country gets the most phone spam? You’ll find the answer to that question in the recently-published Global Spam Report from Hiya. >

Help! My Numbers are Being Flagged as Spam, but My Calls ...

Scam, spam, and fraud calls are nothing new. They’ve been around for decades and each year, the problem grows. While consumers expect an ... >

Scam of the Month: I’m Nervous, is this Debt Relief Program ...

According to the Federal Trade Commission (FTC) a debt relief scam is a ruse that targets a consumer with significant credit card debt by ... >

Hiya Launches Personal Call Filtering: The Industry’s ...

A phone call is the preferred method of communication for both consumers and businesses, according to Hiya’s State of the Call report. Yet, ... >

What is a Spoofing Attack? Everything About This Type of ...

A spoofing attack occurs when a deceitful party disguises their identity and pretends to be a reliable company. Posing as a trusted brand, ... >

Hey Grandma, I'm in Trouble: Grandparent Scam on the Rise ...

Millions of dollars are being stolen from Canadians in what’s been called the grandparent scam. Here’s how it works:    The scammer calls, ... >

Scam of the Month: Why Am I Getting Calls About My Social ...

The voice call still reigns supreme for sales. That is one of the key takeaways from Hiya’s midyear check-in, the State of the Call for ... >

Fraud Affects Age Groups Differently

What age group is the most likely to fall victim to fraud? If you guessed seniors, you’d be wrong. According to the Federal Trade ... >

The Phone: A Gateway for Fraud

According to the Federal Trade Commission, of the 1.8 million fraud reports received last year that included a contact method, the phone ... >

Watch Out For Hurricane-related Scam Calls

In the wake of Hurricane Ian in Florida, and Hurricane Fiona which stretched from Puerto Rico to Eastern Canada, relief organizations have ... >

Scam of the Month: The Healthcare Scam

The patient enters the examination room concerned with what they think may be an infection.  >

Auto Warranty Scam: No Longer #1

The auto warranty scam has been the #1 phone scam in the United States for more than two years, based on the number of reports from ... >

Senior Scam: Spoofing the Greatest Generation

According to the Federal Trade Commission (FTC), older adults (those 60 and older) are the least likely of any age group to report losing ... >

Phone Scams: A Global Frustration

Phone spam and fraud calls are a global problem, as can clearly be seen in Hiya’s State of the Call reports for the United States, Canada ... >

Scam of the Month: Utilities

It takes a lot to run a happy home. Proper light, heat, and power are necessary for the upkeep of any shelter; utilities are a reflection ... >

Spam vs Fraud: 15 Varieties of Unwanted Calls

At Hiya, we define a spam call as a nuisance call. There are two main classifications of unwanted calls: nuisance calls and fraud calls. ... >

Canadians Plagued by Government Impersonation Phone Scams

While the most popular phone scam in the U.S. last year was the auto warranty scam, in Canada, government impersonation scams top the ... >

FCC and Hiya Protect: Taking Action with the TCPA

Back in 1991, the Telephone Consumer Protection Act (TCPA) became law – and it is a law that is still widely used today to protect ... >

MasMovil and Pepephone: Hiya's foray into the Spanish market

Hiya has partnered with Pepephone to become the first mobile phone carrier in Spain to offer Hiya’s Adaptive AI-powered call protection to ... >

Scam of the Month: Student Loan Debt

You’ve got your diploma, you’ve tossed your cap, and now it is time to greet the open world, but a successful higher education comes with a ... >

Why Does My Number Show Up as a Spam Risk?

As an individual consumer, you probably appreciate it when your caller ID identifies the fraud risk of incoming calls with a “Spam Risk” or ... >

What is a Spoofing Attack?

According to research from PwC, 47% of all companies have experienced some type of fraud in the last 24 months. Even when the company ... >

FCC (and Hiya) Cracking Down on Auto Warranty Scams

Earlier this year, we looked into the popular auto warranty scam and its impact on businesses and consumers. Based on our data, we ... >

Protect Your Network from Common Phone Scams

There’s no doubt about it. Spam and fraud calls are an increasingly annoying nuisance for consumers, with people receiving an average of 14 ... >

Scam of the Month: IRS and Tax Scams

As spring comes to a close and the long days of summer begin to roll in, we can safely say that we have officially put tax season behind ... >

Global Protection: Hiya Welcomes New FCC Regulations

The Federal Communications Commission (FCC) has adopted new rules intended to stop illegal robocalls that originate overseas from entering ... >

Top 5 Scam Calls of 2022 So Far

Every week Hiya receives more than 1.6 million reports of spam and scam calls. These come from users of Hiya’s mobile app, and customers of ... >

Guide to SOC 2 Compliance for Call Centers

Call centers, whether they are internal agencies or external organizations, often access and use privileged information in client programs. ... >

Scam of the Month: The Credit Card Scam

In May we took a look at one of the most popular phone scams plaguing the voice channel: the credit card scam. Whether it is a tap, a chip, ... >

STIR/SHAKEN and Illegal Call Spoofing

Millions of Americans own different types of mobile phones and all of these people know that fraudulent calls are already a huge problem in ... >

Robocalls: The Good, the Bad, the Ugly

If there’s one thing everyone hates, it’s robocalls. That’s a technology that should have never been invented. But what about the robocall ... >

Is STIR/SHAKEN Preventing Scam Calls?

We are quickly approaching the final implementation deadline of STIR/SHAKEN legislation, which was enacted to reduce spam and scam calls. ... >

Tips to Improve Your Reputation and Get Your Business Calls ...

As a business, you face a dilemma. To succeed, you need to talk to your customers. Yet, because of the bombardment of spam calls, customers ... >

Customer Satisfaction: Net Promoter Score

Customer Experience professionals are tasked with creating a world-class experience for their customers. They are keenly focused on ... >

Protect Your Identity and Improve Answer Rates

We live in a world where data is transferred freely; a user’s information has become currency, and legitimacy has become paramount in ... >

How Big Box Retailers Can Stay Connected this Spring

The sun is shining and everyone is anxious to get out and greet the open world. With the spring season well underway it is safe to say that ... >

The State of Voice in Healthcare in 2022

Recently, Hiya released our annual State of the Call report. The results were definitive; not only is voice growing in terms of popularity, ... >

Scam of the Month: The Auto Warranty Scam

The phone rings and it is an unknown number. You pick up the phone just in case it is something important. When you answer you are greeted ... >

How Movers and Home Improvement Specialists Benefit from an ...

When spring rolls around it seems like everybody and their mothers are moving or working on some sort of home improvement project. As the ... >

Scam of the Month: The Eavesdropping Scam

You’ve likely read about the Wangiri scam, and I’m sure someone has contacted you about your “car’s extended warranty”. But there’s a new ... >

How to Stay Prepared as 401K Plan Provider this Tax Season

When  tax time rolls around, customers tend to have a lot of inquiries about interest and mortgage statements. How do they affect my taxes? ... >

What Banking Institutions Need to Know for Tax Season

When tax time rolls around, customers tend to have a lot of inquiries about interest and mortgage statements. How do they affect my taxes? ... >

What you need to know about STIR/SHAKEN in 2022

STIR/SHAKEN’s ultimate goal is to reduce robocalls in the telecom networks. To achieve this, STIR/SHAKEN attempts to help differentiate the ... >

Top 5 Trends in Voice in 2022

This morning, Hiya released our annual State of the Call report. We surveyed 1,800 professionals and 12,239 consumers across 6 different ... >

Hiya’s 2022 State of the Call Webinar: The Highlights

 Last Thursday (2/17), Alex Algard, founder and CEO of Hiya, Inc., presented the first look at our findings for our 2022 State of the ... >

Get Prepped for Tax Time: How Tax Professionals Can Build ...

Each year, spring brings with it a quintessentially American activity– and we’re not talking about baseball.   >

Scam of the Month: The Wangiri Scam

Ring!  Click.  The caller hung up.  But why?  Welcome to the Wangiri scam — one of the world's most popular scam calls. In Japanese, ... >

State of the Call 2022 Webinar

There is no doubt that the ongoing COVID-19 pandemic has drastically altered the workplace and our collective understanding of what ... >

What's the Best Caller ID Solution for Your Business?

But first — what’s the deal with Caller ID? >

VPP vs. CNAM: What’s the Difference?

Is your branded call service running technology from the ‘70s?  >

Q4 Holiday Scam Calls

The holidays! Filled with sugar, spice, and everything nice! Or, is that the Powerpuff Girls? Regardless, it’s a time many look forward to. ... >

The Fight Against Robocalls Reaches New Milestone

Bad calls are a nuisance for many smartphone users these days. In particular, Americans receive billions of robocalls daily—and that number ... >

The Telegraph: Nuisance calls are on the rise in the UK

The new year has brought a new wave of nuisance calls to the UK as Britons have received more than 1.5 billion nuisance calls in 2021. The ... >

What Is TCPA Compliance?

Let’s face it—we all hate spam calls. But imagine it’s 1990; around 12:30 am, in the dead of night, you hear it—the dreaded ringing of the ... >

What Is SOC 2 Compliance?

With great data, comes great responsibility. When SOC 2 Compliance was introduced, it was in direct response to the growing need for ... >

The Pain of Fraud Calls: 4 Insights for Healthcare Call ...

The voice channel has always played a critical role in healthcare communications among payers, providers, and patients. More often than ... >

4 Key Trends Every Financial Services Contact Center Should ...

In 2020, people became more accustomed to putting more physical distance between them for the sake of social distancing -- but this ... >

Tax Scams Reach Highest Point since Pandemic Began

With the opening of tax season last month, we’ve seen a massive increase in tax-related phone scams. Tax scam calls reached their highest ... >

Understanding STIR/SHAKEN and Call Spoofing

Millions of Americans own different types of mobile phones and all of these people know that fraudulent calls are already a huge problem in ... >

Hiya’s 2021 State of the Call report featured in USA Today, ...

We recently launched our 2021 State of the Call report, where we analyzed more than 150 billion calls and commissioned a third-party survey ... >

Caller ID Spoofing: How to Prevent Fraudulent Calls

Every company needs to protect its assets, including information about its employees as well as its customers. When most business owners ... >

What is a Spoofing Attack? Everything to Know About This ...

According to research from PwC, 47% of all companies have experienced some type of fraud in the last 24 months. Even when the company ... >

Our 2021 State of the Call Report is Live!

Each year at Hiya, we dig into our data to spot the top trends on the voice call. And we make these insights available to you in our annual ... >

Understand the Impact of Spoofing on Business Numbers

In 2020, voice fraud generated almost $20 billion in losses in the US alone and this trend shows no signs of slowing down. Scammers and ... >

Phone Spoofing Bill Passed in House and Moves to Senate

It’s not a surprise that we’re constantly flooded with a number of scams, spams, and robocalls. What makes those calls even worse is when ... >

Neighbor Scam Surges 15x in 2017, Imitates First Six Digits ...

In a recent attempt to trick consumers, reports of the Neighbor Spoofing Scam are increasing dramatically. Phone fraudsters are mimicking ... >

One Ring Scam Calls Make Their Way To Germany

As if we’d thought scammers had duped enough victims in the U.S., unfortunately they haven’t had enough as they’ve made their way to ... >

How to Block Robocalls Once and For All

We’ve all been flooded with robo, scam and spam calls, but have you ever thought about how many calls are actually made per month? NBC’s ... >

Scammers Now Pose As Social Security Administration During ...

If you thought you dodged the IRS scam this season, think again! Scammers are no longer disguising themselves as IRS agents but now have a ... >

How to prevent your number from being ‘spoofed’ by scammers

Scam callers have been hitting Tennessee citizens hard with spoofing, and have pushed Tennessee’s Governor, Bill Haslam, to sign a new law ... >

What Companies Need to Know About Neighbor Spoofing

You’ve likely already been the target of a neighbor spoofing call — you just might not know it. This clever little trick has been on the ... >

Police Scam: Is There Really A Warrant Out For My Arrest?!

From the likes of Washington to Kansas and even all the way to Florida, no state in the U.S. has been an exception to the “Police ... >

How the Canadian Air Duct Cleaning Scam Works

It may be in the morning, afternoon or even during dinner, but Canadians can’t get through a day without hearing from an Air Duct Cleaning ... >

Human Evolution and the Transformation of Phones

The smartphones we possess today have come a long way from the first rendition of the telephone back in 1876 when Alexander Graham ... >

Amazon Makes Phone Calls? Think again…

With over 300 million customer accounts for the picking, it’s not a surprise that scammers have been targeting Amazon sellers and customers. >

Three Scams to Avoid Being Had On Craigslist

In this day and age, it’s a rarity to find someone paying full price or settling for the first offer they find. Gone are the days where we ... >

Hiya Launches Hiya Connect To Help Businesses Improve ...

Today, Hiya announced a new product that allows businesses to provide meaningful context into their calls to mobile customers. Featuring ... >

FCC Proposes New Rules That May Be Solution to Stopping ...

We've heard about the fight against robocalls since last July when the Robocall Strike Force was first established. Thankfully, the force's ... >

Galaxy Note 7 Has Hiya Baked Right In!

Samsung's partnership with Hiya has always guaranteed protection for all Samsung Galaxy S7 and S7 Edge users. And now as they introduce ... >

Subscribe to the Hiya blog

We publish a new post
about once a week.