--- title: "State of the Call for Services: How Spam Impacts the Voice Channel" description: Customer service relies on the strength of your reputation and the security of your voice channel. Join us for a webinar discussing the state of the call. image: https://blog.hiya.com/hubfs/SotC_blog-Header.jpg --- [![Hiya logo](https://blog.hiya.com/hubfs/hiya-new-purple.svg)](https://www.hiya.com/) Solutions Solutions [For Mobile Operators Protect your network](https://www.hiya.com/solutions/operators) [For Businesses Brand your calls](https://www.hiya.com/solutions/businesses) [For People Get the mobile app](https://www.hiya.com/products/apps/hiya-spam-blocker) ###### Webinar Branded Calling 101 Weekly Webinar Make your company's calls more recognizable. Learn how Hiya can drive value for your business. 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[Read eBook Arrow Right](https://www.hiya.com/resources/ebooks/10-tips-for-customer-friendly-phone-calls) [Get Started Arrow Right](https://www.hiya.com/#audience) [Log in](https://connect.hiya.com/login) [Get started](https://www.hiya.com/#audience) - [Home](https://hiya.com) - [Blog](https://blog.hiya.com) - [State of the Call for Services: How Spam Impacts the Voice ...](https://blog.hiya.com/state-of-the-call-2022-cutomer-service-webinar) [Branded Call](https://blog.hiya.com/tag/branded-call) [Call Intelligence](https://blog.hiya.com/tag/call-intelligence) [Company News](https://blog.hiya.com/tag/company-news) # State of the Call for Services: How Spam Impacts the Voice Channel [Hiya Team](https://blog.hiya.com/author/hiya-team) Oct. 20, 2022 [![](https://blog.hiya.com/hubfs/icon-fb.svg)](https://www.facebook.com/sharer/sharer.php?u=https://blog.hiya.com/state-of-the-call-2022-cutomer-service-webinar) [![](https://blog.hiya.com/hubfs/icon-x.svg)](https://twitter.com/intent/tweet?url=https://blog.hiya.com/state-of-the-call-2022-cutomer-service-webinar&text=State+of+the+Call+for+Services%3A+How+Spam+Impacts+the+Voice+Channel) [![](https://blog.hiya.com/hubfs/icon-linkedin.svg)](https://www.linkedin.com/shareArticle?mini=true&url=https://blog.hiya.com/state-of-the-call-2022-cutomer-service-webinar) ## At a glance ![](https://blog.hiya.com/hubfs/SotC_blog-Header.jpg) Over the last few years, we have seen the work world change drastically; remote work is becoming the norm. The voice channel is the predominant form of business communication and it is incredibly impactful on customer service operations; now more than ever it is crucial to do everything you can to protect your brand's reputation and increase the effectiveness of your outbound calls. **Date:** - October 27th **Time:** - 10 am EST **Who:** - Alex Salkin - Senior Product Marketing Manager at Hiya - Brian Cantor - Principal Analyst at CEI [**Register**](https://www.customerengagementinsider.com/customer-engagement/webinars/state-of-the-call-2022-services-and-the-voice-channel?mac=CMIQ_OnlineEvents_Title_Listing) Hiya invites you to join Alex Salkin, Senior Product Marketing Manager, and Brian Cantor, Principle analyst at CEI, as they discuss the state of the call for customer service in 2022. They will discuss the values of call identification and reputation protection in a market bombarded with spam and unidentified calls. With the increase in voice channel usage over the last few years, it is essential that your customers know who is calling; no one can be left in the dark.  Unidentified calls and nuisance calls are running rampant through every network. Your enterprise needs to do whatever it can to ensure customer trust; if they don’t pick up you can’t make a sale. This is where a branded caller ID solution comes into play. For more information on call intelligence and reputation protection, register now to [reserve](https://www.customerengagementinsider.com/customer-engagement/webinars/state-of-the-call-2022-services-and-the-voice-channel?mac=CMIQ_OnlineEvents_Title_Listing) your spot!  [![Social Post Image Generator (1).001-1](https://blog.hiya.com/hs-fs/hubfs/Social%20Post%20Image%20Generator%20(1).001-1.jpeg?width=1200&name=Social%20Post%20Image%20Generator%20(1).001-1.jpeg)](https://work.hiya.com/metrics-ebook?hsLang=en)   [![banner-hiya-reg](https://blog.hiya.com/hubfs/banner-hiya-reg.jpg)](https://www.hiya.com/products/connect/number-registration) ### Latest Articles ⚡️ - Hiya awarded 16 G2 Summer 2026 badges for branded caller ID Lena Prickett Jul. 9, 2026 - How Canada is leading the fight to stop bank scams Stephanie Boulanger Jun. 26, 2026 - How to check phone numbers for spam labels Michelle Wallace Jun. 9, 2026 ## Related articles ![](https://blog.hiya.com/hubfs/rogers-toronto-event-blog-hero.webp) ## [How Canada is leading the fight to stop bank scams](https://blog.hiya.com/how-canada-is-leading-the-fight-to-stop-bank-scams?hsLang=en) Stephanie Boulanger Jun. 26, 2026 ![](https://blog.hiya.com/hubfs/Blog_How-to-check-phone-numbers-for-spam-labels_B.webp) ## [How to check phone numbers for spam labels](https://blog.hiya.com/how-to-check-phone-numbers-for-spam-labels?hsLang=en) Michelle Wallace Jun. 9, 2026 ![](https://blog.hiya.com/hubfs/Hiya%20x%20DNA-blog@2x.webp) ## [Hiya and DNA Finland launch network-level call protection](https://blog.hiya.com/hiya-and-dna-finland-launch-network-level-call-protection?hsLang=en) Stephanie Boulanger Jun. 2, 2026 [![](https://blog.hiya.com/hubfs/hiya-new-purple.svg)](https://www.hiya.com/) [![](https://blog.hiya.com/hubfs/linkedin-1.svg)](https://www.linkedin.com/company/hiyainc) [![](https://blog.hiya.com/hubfs/facebook-1.svg)](https://www.facebook.com/hiyainc/) ###### Products - Connect - [Number Registration](https://www.hiya.com/products/connect/number-registration) - [Branded Call](https://www.hiya.com/products/connect/branded-call) - [View Plans](https://www.hiya.com/products/connect/pricing) - Protect - [Spam Analytics](https://www.hiya.com/products/protect/spam-analytics) - [AI Voice Detection](https://www.hiya.com/products/protect/ai-voice-detection) - Apps - [Hiya Spam Blocker](https://www.hiya.com/products/apps/hiya-spam-blocker) - [Hiya AI Phone](https://www.hiya.com/products/apps/hiya-ai-phone) ###### Solutions - Company size - [Enterprise](https://www.hiya.com/solutions/enterprise) - [Call Centers](https://www.hiya.com/solutions/call-center) - [Small and Medium](https://www.hiya.com/solutions/businesses) - Service providers - [Operators](https://www.hiya.com/solutions/operators) - [OEMs and technology](https://www.hiya.com/solutions/technology-partners) ###### Considering Hiya? - [Why Hiya](https://www.hiya.com/why-hiya) - [How it Works](https://www.hiya.com/how-it-works) - [Customer Stories](https://www.hiya.com/case-studies) - [Voice Intelligence Platform](https://www.hiya.com/why-hiya/voice-intelligence-platform) - [Trust Center](https://www.hiya.com/why-hiya/trust-center) - [Modern Slavery](https://www.hiya.com/company/modern-slavery) - [About Hiya](https://www.hiya.com/company/about) - [Careers: We're hiring!](https://www.hiya.com/company/careers) - [Contact us](https://www.hiya.com/contact-us) ###### Resources - [Resource Center](https://www.hiya.com/resources) - [Partner Program](https://partners.hiya.com/) - [Get Support](https://hiya.com/support) - [Developer Docs](https://developer.hiya.com/) - [Hiya Blog](https://hiya.com/blog) - [Events](https://www.hiya.com/events) - [Press Kit](https://www.hiya.com/newsroom#press-kit) ![ANAB](https://blog.hiya.com/hubfs/logo-anab.svg) ![ISO 27001](https://blog.hiya.com/hubfs/logo-iso27017.png) ![AICPA](https://blog.hiya.com/hubfs/logo-aicpa.svg) ![IAF](https://blog.hiya.com/hubfs/logo-iaf.svg) [Privacy Policy](https://www.hiya.com/legal/privacy) [Terms of Service](https://www.hiya.com/legal/terms-of-service) [App Data Privacy Policy](https://www.hiya.com/legal/app-data-protection-and-privacy-policy) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Hiya Team", "url" : "https://blog.hiya.com/author/hiya-team" }, "dateModified" : "2022-10-28T15:16:57.436Z", "datePublished" : "2022-10-20T20:15:00.000Z", "headline" : "State of the Call for Services: How Spam Impacts the Voice Channel", "image" : [ "https://blog.hiya.com/hubfs/SotC_blog-Header.jpg" ], "mainEntityOfPage" : { "@id" : "https://blog.hiya.com/state-of-the-call-2022-cutomer-service-webinar", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://blog.hiya.com/hubfs/hiya-logo-3.svg" }, "name" : "Hiya Inc." } } ```