At Hiya we are committed to maintaining a high level of information security; it is crucial that customer information is being handled responsibly. This is why a Service Organization Control (SOC) Type 2 compliance audit is so important when it comes to the evaluation of communication services. This verification process assures other businesses that Hiya is up to date with all relevant security requirements. This includes anything related to security, processing integrity, availability, confidentiality, and privacy. These five trust service categories were monitored over a six-month period, as opposed to a SOC 2 Type 1 audit that is based on a fixed point in time; Hiya met SOC 2 Type 1 certification in November 2020.
“We’re proud to continue to demonstrate our commitment to vigilant monitoring of the voice channel and show we are going above and beyond data security assurances and standards,” said Kush Parikh, president at Hiya. “At Hiya, we protect our customers’ data and continue to lead the voice channel with solutions and technology rooted in trust and integrity.
To meet SOC 2 standards, your entire organization must be evaluated by an independent auditor at a licensed CPA firm. This thorough audit included both Hiya’s caller identification and call protection services. It is paramount that Hiya Connect and Hiya Protect are providing airtight security along with their primary functions. Branded caller ID and integrated adaptive AI require a high level of trust and integrity when being implemented into a customer’s voice channel. The SOC2 Type 2 audit helps to assure businesses that this implementation will not result in a breach of security. Hiya is also compliant with the California Consumer Privacy Act (CCPA), and even internationally with criteria established in the General Data Protection Regulation (GDPR).
For more information on this and other third-party evaluations, be sure to download our informative one-page report.
Hiya is a dedicated and trusted service that helps provide secure connections and stop unwanted calls for businesses worldwide. For more on Hiya Protect, Connect, or anything related to our leading Voice Performance Platform be sure to get in touch.