--- title: See how Hiya Connect Delivers 677% ROI to Enterprises description: We here at Hiya are excited to share the findings of The Total Economic Impact™ of Hiya Connect! The commissioned study, conducted by Forrester Consulting on behalf of Hiya, demonstrates the value Hiya Connect provides to enterprises. image: https://blog.hiya.com/hubfs/Hiya_Forrester_Social_1200x600-1.jpg --- [![Hiya logo](https://blog.hiya.com/hubfs/hiya-new-purple.svg)](https://www.hiya.com/) Solutions Solutions [For Mobile Operators Protect your network](https://www.hiya.com/solutions/operators) [For Businesses Brand your calls](https://www.hiya.com/solutions/businesses) [For People Get the mobile app](https://www.hiya.com/products/apps/hiya-spam-blocker) ###### Webinar Branded Calling 101 Weekly Webinar Make your company's calls more recognizable. Learn how Hiya can drive value for your business. 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[Read eBook Arrow Right](https://www.hiya.com/resources/ebooks/10-tips-for-customer-friendly-phone-calls) [Get Started Arrow Right](https://www.hiya.com/#audience) [Log in](https://connect.hiya.com/login) [Get started](https://www.hiya.com/#audience) - [Home](https://hiya.com) - [Blog](https://blog.hiya.com) - [See how Hiya Connect Delivers 677% ROI to Enterprises](https://blog.hiya.com/see-how-hiya-connect-delivers-677-roi-to-enterprises) [Company News](https://blog.hiya.com/tag/company-news) [Hiya Connect](https://blog.hiya.com/tag/hiya-connect) # See how Hiya Connect Delivers 677% ROI to Enterprises [Julianne Maila](https://blog.hiya.com/author/julianne-maila) Jan. 6, 2022 [![](https://blog.hiya.com/hubfs/icon-fb.svg)](https://www.facebook.com/sharer/sharer.php?u=https://blog.hiya.com/see-how-hiya-connect-delivers-677-roi-to-enterprises) [![](https://blog.hiya.com/hubfs/icon-x.svg)](https://twitter.com/intent/tweet?url=https://blog.hiya.com/see-how-hiya-connect-delivers-677-roi-to-enterprises&text=See+how+Hiya+Connect+Delivers+677%25+ROI+to+Enterprises) [![](https://blog.hiya.com/hubfs/icon-linkedin.svg)](https://www.linkedin.com/shareArticle?mini=true&url=https://blog.hiya.com/see-how-hiya-connect-delivers-677-roi-to-enterprises) ## At a glance ![](https://blog.hiya.com/hubfs/Hiya_Forrester_Social_1200x600-1.jpg) *Independent study reveals Total Economic Impact of Hiya Connect*   We here at Hiya are excited to share the findings of The Total Economic Impact™ of Hiya Connect! The commissioned study, conducted by Forrester Consulting on behalf of Hiya, demonstrates the value Hiya Connect provides to enterprises.    The big takeaways from the study are clear: Hiya Connect delivers a 677% return on investment (ROI) and $14.1 million net present value (NPV) to enterprises over a three-year period. This means that Hiya Connect customers find great value in our solution and enjoy a significant positive impact on revenue.    According to the Forrester study, the key quantifiable benefits of Hiya Connect are the increased answer rates–valued at over $15.4 million–and increased contact center productivity–valued at over $730,000. The study also examines unquantified benefits of Hiya Connect, including analytics and insights, global reach, and the value of voice to enterprises.    To dig deeper, read the full study ([available here](https://bit.ly/34gcnmj)) or attend our webinar on January 25 ([sign-up here](https://bit.ly/3EZ8miL)).    The study is chock full of independent research and data, quotes from current Hiya Connect customers, and a financial model based on a composite organization to demonstrate the benefits, costs, and risks associated with Hiya Connect. We will also have an ROI Estimator available later this month, which will enable our customers to estimate the ROI of Hiya Connect specifically to their company. Sign up to receive updates via our newsletter, where we’ll let you know when the ROI calculator is available! [![banner-hiya-reg](https://blog.hiya.com/hubfs/banner-hiya-reg.jpg)](https://www.hiya.com/products/connect/number-registration) ### Latest Articles ⚡️ - Spain’s 400-prefix law will make it harder to reach customers Mariano González-Cayuela Sep. 24, 2026 - German businesses lose €43,000/yr because they can’t reach their customers Michael Berger Sep. 22, 2026 - Businesses in Spain are having a tough time connecting with their customers Mariano González-Cayuela Sep. 16, 2026 ## Related articles ![](https://blog.hiya.com/hubfs/SotC2026-Germany%20Focus-1.webp) ## [German businesses lose €43,000/yr because they can’t reach their customers](https://blog.hiya.com/german-businesses-lose-because-they-cant-reach-their-customers?hsLang=en) Michael Berger Sep. 22, 2026 ![](https://blog.hiya.com/hubfs/SotC2026-Spain%20Focus.webp) ## [Businesses in Spain are having a tough time connecting with their customers](https://blog.hiya.com/sotc-2026-spain?hsLang=en) Mariano González-Cayuela Sep. 16, 2026 ![](https://blog.hiya.com/hubfs/Product%20update%20tag%20-%20Blog%20Post%20Image%20%20(1300x730)%20-%20Feature@2x.jpg) ## [Add Tags to phone numbers to see performance by campaign, region, agent ...](https://blog.hiya.com/add-tags-to-phone-numbers-to-see-performance?hsLang=en) Alia Logan Sep. 9, 2026 [![](https://blog.hiya.com/hubfs/hiya-new-purple.svg)](https://www.hiya.com/) [![](https://blog.hiya.com/hubfs/linkedin-1.svg)](https://www.linkedin.com/company/hiyainc) [![](https://blog.hiya.com/hubfs/facebook-1.svg)](https://www.facebook.com/hiyainc/) ###### Products - Connect - [Number Registration](https://www.hiya.com/products/connect/number-registration) - [Branded Call](https://www.hiya.com/products/connect/branded-call) - [View Plans](https://www.hiya.com/products/connect/pricing) - Protect - [Spam Analytics](https://www.hiya.com/products/protect/spam-analytics) - [AI Voice Detection](https://www.hiya.com/products/protect/ai-voice-detection) - Apps - [Hiya Spam Blocker](https://www.hiya.com/products/apps/hiya-spam-blocker) - [Hiya AI Phone](https://www.hiya.com/products/apps/hiya-ai-phone) ###### Solutions - Company size - [Enterprise](https://www.hiya.com/solutions/enterprise) - [Call Centers](https://www.hiya.com/solutions/call-center) - [Small and Medium](https://www.hiya.com/solutions/businesses) - Service providers - [Operators](https://www.hiya.com/solutions/operators) - [OEMs and technology](https://www.hiya.com/solutions/technology-partners) ###### Considering Hiya? - [Why Hiya](https://www.hiya.com/why-hiya) - [How it Works](https://www.hiya.com/how-it-works) - [Customer Stories](https://www.hiya.com/case-studies) - [Voice Intelligence Platform](https://www.hiya.com/why-hiya/voice-intelligence-platform) - [Trust Center](https://www.hiya.com/why-hiya/trust-center) - [Modern Slavery](https://www.hiya.com/company/modern-slavery) - [About Hiya](https://www.hiya.com/company/about) - [Careers: We're hiring!](https://www.hiya.com/company/careers) - [Contact us](https://www.hiya.com/contact-us) ###### Resources - [Resource Center](https://www.hiya.com/resources) - [Partner Program](https://partners.hiya.com/) - [Get Support](https://hiya.com/support) - [Developer Docs](https://developer.hiya.com/) - [Hiya Blog](https://hiya.com/blog) - [Events](https://www.hiya.com/events) - [Press Kit](https://www.hiya.com/newsroom#press-kit) ![ANAB](https://blog.hiya.com/hubfs/logo-anab.svg) ![ISO 27001](https://blog.hiya.com/hubfs/logo-iso27017.png) ![AICPA](https://blog.hiya.com/hubfs/logo-aicpa.svg) ![IAF](https://blog.hiya.com/hubfs/logo-iaf.svg) [Privacy Policy](https://www.hiya.com/legal/privacy) [Terms of Service](https://www.hiya.com/legal/terms-of-service) [App Data Privacy Policy](https://www.hiya.com/legal/app-data-protection-and-privacy-policy) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Julianne Maila", "url" : "https://blog.hiya.com/author/julianne-maila" }, "dateModified" : "2023-07-13T19:13:59.057Z", "datePublished" : "2022-01-06T17:12:20.000Z", "headline" : "See how Hiya Connect Delivers 677% ROI to Enterprises", "image" : [ "https://blog.hiya.com/hubfs/Hiya_Forrester_Social_1200x600-1.jpg" ], "mainEntityOfPage" : { "@id" : "https://blog.hiya.com/see-how-hiya-connect-delivers-677-roi-to-enterprises", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://blog.hiya.com/hubfs/hiya-logo-3.svg" }, "name" : "Hiya Inc." } } ```