--- title: "FCC and Hiya Protect: Taking Action with the TCPA" description: Adhering to the TCPA and the FCC is important for maintaining a secure network. Click the link below to see the solutions that can protect carriers image: https://blog.hiya.com/hubfs/shutterstock_2070088565_smaller.jpg --- [![Hiya logo](https://blog.hiya.com/hubfs/hiya-new-purple.svg)](https://www.hiya.com/) Solutions Solutions [For Mobile Operators Protect your network](https://www.hiya.com/solutions/operators) [For Businesses Brand your calls](https://www.hiya.com/solutions/businesses) [For People Get the mobile app](https://www.hiya.com/products/apps/hiya-spam-blocker) ###### Webinar Branded Calling 101 Weekly Webinar Make your company's calls more recognizable. Learn how Hiya can drive value for your business. 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[Read eBook Arrow Right](https://www.hiya.com/resources/ebooks/10-tips-for-customer-friendly-phone-calls) [Get Started Arrow Right](https://www.hiya.com/#audience) [Log in](https://connect.hiya.com/login) [Get started](https://www.hiya.com/#audience) - [Home](https://hiya.com) - [Blog](https://blog.hiya.com) - [FCC and Hiya Protect: Taking Action with the TCPA](https://blog.hiya.com/fcc-hiya-tcpa) [Scam Trends](https://blog.hiya.com/tag/scam-trends) [Spam & Fraud Protection](https://blog.hiya.com/tag/spam-fraud-protection) # FCC and Hiya Protect: Taking Action with the TCPA [Hiya Team](https://blog.hiya.com/author/hiya-team) Aug. 9, 2022 [![](https://blog.hiya.com/hubfs/icon-fb.svg)](https://www.facebook.com/sharer/sharer.php?u=https://blog.hiya.com/fcc-hiya-tcpa) [![](https://blog.hiya.com/hubfs/icon-x.svg)](https://twitter.com/intent/tweet?url=https://blog.hiya.com/fcc-hiya-tcpa&text=FCC+and+Hiya+Protect%3A+Taking+Action+with+the+TCPA) [![](https://blog.hiya.com/hubfs/icon-linkedin.svg)](https://www.linkedin.com/shareArticle?mini=true&url=https://blog.hiya.com/fcc-hiya-tcpa) ## At a glance ![](https://blog.hiya.com/hubfs/shutterstock_2070088565_smaller.jpg) Back in 1991, the Telephone Consumer Protection Act (TCPA) became law – and it is a law that is still widely used today to protect consumers from being solicited via phone and email. A while ago, we published a blog that explains exactly [what TCPA is](https://blog.hiya.com/what-is-tcpa?hsLang=en) and how it relates to call centers and contact centers. We also published a blog that dives into what it takes for a call center or contact center to be [compliant](https://blog.hiya.com/what-is-tcpa-compliance?hsLang=en). To keep you updated on just how important this law still is today, we wanted to share some of the latest actions the Federal Communications Commission (FCC) has taken recently to enforce it in order to protect consumers from unwanted scams. - In July 2022, the FCC proposed a [$116 million fine](https://www.fcc.gov/document/fcc-proposes-116m-robocall-fine-toll-free-traffic-pumping-scheme-0) for the company behind a toll-free traffic pumping robocall scheme. Nearly 10 million prerecorded voice message calls – ironically warning callers of the harm scam calls can do – were made to toll free numbers. According to the FCC, the scammer behind this scheme targeted toll-free numbers because he received financial compensation for every call made. - Also in July 2022, the FCC ordered phone companies to stop carrying traffic regarding a known robocall scam that markets [auto warranties](https://www.fcc.gov/document/fcc-orders-blocking-auto-warranty-robocall-scam-campaign). The FCC believes the campaign has been responsible for billions of robocalls, oftentimes with more than 77 million generated in a single day. Hiya is also [following this scam](https://blog.hiya.com/fcc-hiya-tcpa#:~:text=Hiya%E2%80%99s%20data%20shows%20that%20the%20auto%20warranty%20scam,using%20new%20tools%20to%20further%20combat%20the%20scam.) as well, and our Honeypot, which receives calls to Hiya-owned phone numbers, had receive about 10 million calls per month since the beginning of 2022. According to the FCC, the organizations behind the auto warranty campaign is also the target of an ongoing investigation by the FCC Enforcement Bureau as well as a [lawsuit](https://www.ohioattorneygeneral.gov/Media/News-Releases/July-2022/Yost-Files-Suit-Alleging-Massive-Robocall-Scheme-F) by the Ohio Attorney General. The lawsuit accuses the defendants of multiple violations of both the TCPA and the [Telemarketing Sales Rule](https://www.ecfr.gov/current/title-16/chapter-I/subchapter-C/part-310). - In February 2022, the FCC proposed a [$45 million fine](https://www.fcc.gov/document/fcc-proposes-45-million-fine-against-robocalling-telemarketer) for the company who was supposedly orchestrated an illegal robocall campaign selling health insurance. The campaign, which generated over 500,00 illegal calls without subscriber consent, used the COVID-19 pandemic as part of the scam. Like the FCC, Hiya is [doing its part](https://blog.hiya.com/fcc-and-hiya-cracking-down-on-auto-warranty-scams?hsLang=en) to protect consumers from scamming campaigns. As mentioned above, we’ve had our eye on scam campaigns like the auto warranty one for quite a while. In fact, our data shows that this scam was the number one phone scam of 2021, and it continues to rank number one in the top scam calls of 2022. **Adaptive AI: Hiya’s most advanced AI Engine for stopping scam calls** Carriers can protect their customers from phone scams by adding [Hiya Protect](https://www.hiya.com/products/protect), which blocks or labels spam and scam calls with high accuracy, without blocking essential calls. It is used by phone carriers, mobile phone manufacturers, and network providers who are looking to create a differentiated voice offering and increase customer satisfaction. Not only does it block or label known spam numbers, but using Adaptive AI it identifies the patterns of spammers and blocks spam campaigns in their earliest stages. Enterprises can help their customers feel safe answering the phone by adding [Hiya Connect](https://www.hiya.com/products/connect), which enables businesses to display their company name, logo, and reason for the call on the recipient’s mobile phone. Branded caller ID identifies who is calling so customers will not be afraid to answer their phones. Take action today – explore Hiya Protect To learn more about the latest phone call scams and how to stop them, download the Hiya [2022 State of the Call Report](https://work.hiya.com/state-of-the-call-report-2022?itm_medium=website&itm_source=resources-page&itm_campaign=WP-2203-SOTC-2022-State-of-the-Call&hsLang=en) or request a [demo of Hiya Protect](https://work.hiya.com/get-a-demo?hsLang=en) to see Adaptive AI in action. [![banner-hiya-reg](https://blog.hiya.com/hubfs/banner-hiya-reg.jpg)](https://www.hiya.com/products/connect/number-registration) ### Latest Articles ⚡️ - Hiya awarded 16 G2 Summer 2026 badges for branded caller ID Lena Prickett Jul. 9, 2026 - How Canada is leading the fight to stop bank scams Stephanie Boulanger Jun. 26, 2026 - How to check phone numbers for spam labels Michelle Wallace Jun. 9, 2026 ## Related articles ![](https://blog.hiya.com/hubfs/rogers-toronto-event-blog-hero.webp) ## [How Canada is leading the fight to stop bank scams](https://blog.hiya.com/how-canada-is-leading-the-fight-to-stop-bank-scams?hsLang=en) Stephanie Boulanger Jun. 26, 2026 ![](https://blog.hiya.com/hubfs/Blog_How-to-check-phone-numbers-for-spam-labels_B.webp) ## [How to check phone numbers for spam labels](https://blog.hiya.com/how-to-check-phone-numbers-for-spam-labels?hsLang=en) Michelle Wallace Jun. 9, 2026 ![](https://blog.hiya.com/hubfs/Hiya%20x%20DNA-blog@2x.webp) ## [Hiya and DNA Finland launch network-level call protection](https://blog.hiya.com/hiya-and-dna-finland-launch-network-level-call-protection?hsLang=en) Stephanie Boulanger Jun. 2, 2026 [![](https://blog.hiya.com/hubfs/hiya-new-purple.svg)](https://www.hiya.com/) [![](https://blog.hiya.com/hubfs/linkedin-1.svg)](https://www.linkedin.com/company/hiyainc) [![](https://blog.hiya.com/hubfs/facebook-1.svg)](https://www.facebook.com/hiyainc/) ###### Products - Connect - [Number Registration](https://www.hiya.com/products/connect/number-registration) - [Branded Call](https://www.hiya.com/products/connect/branded-call) - [View Plans](https://www.hiya.com/products/connect/pricing) - Protect - [Spam Analytics](https://www.hiya.com/products/protect/spam-analytics) - [AI Voice Detection](https://www.hiya.com/products/protect/ai-voice-detection) - Apps - [Hiya Spam Blocker](https://www.hiya.com/products/apps/hiya-spam-blocker) - [Hiya AI Phone](https://www.hiya.com/products/apps/hiya-ai-phone) ###### Solutions - Company size - [Enterprise](https://www.hiya.com/solutions/enterprise) - [Call Centers](https://www.hiya.com/solutions/call-center) - [Small and Medium](https://www.hiya.com/solutions/businesses) - Service providers - [Operators](https://www.hiya.com/solutions/operators) - [OEMs and technology](https://www.hiya.com/solutions/technology-partners) ###### Considering Hiya? - [Why Hiya](https://www.hiya.com/why-hiya) - [How it Works](https://www.hiya.com/how-it-works) - [Customer Stories](https://www.hiya.com/case-studies) - [Voice Intelligence Platform](https://www.hiya.com/why-hiya/voice-intelligence-platform) - [Trust Center](https://www.hiya.com/why-hiya/trust-center) - [Modern Slavery](https://www.hiya.com/company/modern-slavery) - [About Hiya](https://www.hiya.com/company/about) - [Careers: We're hiring!](https://www.hiya.com/company/careers) - [Contact us](https://www.hiya.com/contact-us) ###### Resources - [Resource Center](https://www.hiya.com/resources) - [Partner Program](https://partners.hiya.com/) - [Get Support](https://hiya.com/support) - [Developer Docs](https://developer.hiya.com/) - [Hiya Blog](https://hiya.com/blog) - [Events](https://www.hiya.com/events) - [Press Kit](https://www.hiya.com/newsroom#press-kit) ![ANAB](https://blog.hiya.com/hubfs/logo-anab.svg) ![ISO 27001](https://blog.hiya.com/hubfs/logo-iso27017.png) ![AICPA](https://blog.hiya.com/hubfs/logo-aicpa.svg) ![IAF](https://blog.hiya.com/hubfs/logo-iaf.svg) [Privacy Policy](https://www.hiya.com/legal/privacy) [Terms of Service](https://www.hiya.com/legal/terms-of-service) [App Data Privacy Policy](https://www.hiya.com/legal/app-data-protection-and-privacy-policy) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Hiya Team", "url" : "https://blog.hiya.com/author/hiya-team" }, "dateModified" : "2022-09-07T19:30:07.669Z", "datePublished" : "2022-08-09T20:25:36.000Z", "headline" : "FCC and Hiya Protect: Taking Action with the TCPA", "image" : [ "https://blog.hiya.com/hubfs/shutterstock_2070088565_smaller.jpg" ], "mainEntityOfPage" : { "@id" : "https://blog.hiya.com/fcc-hiya-tcpa", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://blog.hiya.com/hubfs/hiya-logo-3.svg" }, "name" : "Hiya Inc." } } ```