The Hiya Voice

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The State of Voice in Canada in 2022

Hiya recently released the State of the Call: Canada 2022 report and the results are definitive; voice is not only growing in popularity, ... >

The Latest Tool to Stop Spam and Scam Calls: Adaptive AI

How do you stop spam and scam calls? Traditionally, spam-blocking services had used the historical model. If a phone number has a history ... >

Hiya Captured Half a Billion Unwanted Calls in a Week

April was the largest month in Hiya's history for processing unwanted calls. There has been an increase in incoming call volume from 2019 ... >

How Real Estate Agencies Can Benefit from an Optimized ...

Spring has sprung and many people are looking to make a drastic change in their lives. This season brings with it the opportunity to start ... >

Improve Answer Rates with Transparent Data

The scammers are getting smarter. Their deceptive measures have infiltrated the voice channel and now everyone’s reputation is at risk. ... >

The Hiya Call Assessment

We could all benefit from some self-reflection from time to time. The same can be said for your business operations. This is especially ... >

Tips to Improve Your Reputation and Get Your Business Calls ...

As a business, you face a dilemma. To succeed, you need to talk to your customers. Yet, because of the bombardment of spam calls, customers ... >

Customer Satisfaction: Net Promoter Score

Customer Experience professionals are tasked with creating a world-class experience for their customers. They are keenly focused on ... >

Protect Your Identity and Improve Answer Rates

We live in a world where data is transferred freely; a user’s information has become currency, and legitimacy has become paramount in ... >

How Big Box Retailers Can Stay Connected this Spring

The sun is shining and everyone is anxious to get out and greet the open world. With the spring season well underway it is safe to say that ... >

Security Trends for May 2022

Fraudsters, criminals, and illegal telemarketers are always thinking of new ways to cheat people out of their money or personal ... >

How Contact Centers Establish Trust With Customers

As the number of robocalls and spoofing attacks increase, the more trust prospects lose. If your audience does not trust picking up the ... >

Hiya Achieves SOC 2 Type 2 Compliance

At Hiya we are committed to maintaining a high level of information security; it is crucial that customer information is being handled ... >

Call Center Management Ultimate Guide

Contact centers provide a variety of important services, such as fielding inbound customer service requests, outbound calls for loyalty ... >

IT Professionals: How to Optimize your Voice Calling ...

In a world where IT departments are tasked with maintaining company computer systems, networks, software, and security, it’s easy to put ... >

The State of Voice in Healthcare in 2022

Recently, Hiya released our annual State of the Call report. The results were definitive; not only is voice growing in terms of popularity, ... >

Scam of the Month: The Auto Warranty Scam

The phone rings and it is an unknown number. You pick up the phone just in case it is something important. When you answer you are greeted ... >

The State of Voice in Retail in 2022

Hiya released our annual State of the Call report. We surveyed 1,800 professionals and 12,239 consumers across 6 different countries to ... >

How Movers and Home Improvement Specialists Benefit from an ...

When spring rolls around it seems like everybody and their mothers are moving or working on some sort of home improvement project. As the ... >

35 Cold Calling Statistics

Below, we’re sharing 35 cold calling statistics that will help you know what elements your cold calling strategy should include. We also ... >

How to Measure and Improve Call Center Efficiency

In fast-paced environments, it’s challenging to find time to step back and evaluate the efficiency of operations. For call centers, ... >

Spoofing Cell Phone Numbers

Spoofed cell phone numbers allow calls from one number to be displayed as coming from another number. Spoofing occurs when callers ... >

Strategies For Your Mortgage Call Center

Now more than ever, outbound call centers need to find ways to streamline mortgage operations and provide high-quality customer service. ... >

Optimizing Average Talk Time

Have you ever had a conversation that seems to go on forever? You need a piece of information from the person, but they never seem to get ... >

How to Combat Customer Trust Erosion

With spam calls and spoofed calls on the rise—and 94% of customers refusing to answer unknown calls—it is no surprise that trust is ... >

What is Adaptive AI?

Adaptive AI blocks 28% more spam and scam calls Spam and scam calls hurt everyone: consumers and businesses are annoyed or defrauded by ... >

Lead Generation World Conference: Hiya Crosses the Pond

This year Hiya traveled halfway across the globe, over the Atlantic, and flew right into Lead Generation World. This performance marketing ... >

Get Connected and Stay Connected: Combating Call Abandonment

A missed or abandoned call is a missed business opportunity for sales. While call abandonment and connection issues may seem like only a ... >

The State of Voice in the EU in 2022

Hiya recently released the State of the Call: Europe 2022 report, with definitive results; voice is not only growing in popularity, it is ... >

9 Call Center Best Practices

Without a properly functioning call center, your business is missing out on a huge chance to engage with customers. Call centers allow ... >

How Professional Tax Preparers Can Stay Connected this ...

Rather than drown in a sea of paperwork, businesses and individuals turn to professional tax preparers. The end of tax season means the ... >

The Impact of Call Center Analytics

You wouldn’t run a business without keeping track of your success, so why are you making calls without measuring their impact? With call ... >

The State of Voice in Insurance in 2022

Recently, Hiya released our annual State of the Call report. We surveyed 1,800 professionals and 12,239 consumers across 6 different ... >

Enterprise Connect: Bringing the Industry Together

Enterprise Connect brings the customer engagement industry together to share ideas and showcase new talent. This year the event ran from ... >

Call and Contact Center Expo: What You Missed

The Call & Contact Center Expo was on March 16th and 17th in Vegas. Hiya was there with industry experts to share innovative engagement ... >

Six Different Types of Call Centers

Can you imagine a world without call centers? There would be no technical support, no person to speak to about changing appointments, and ... >

The ROI of Implementing Hiya Connect Webinar

Reaching and engaging with customers is critical to business success. But, so often, businesses struggle with exactly how to do that. There ... >

VPP vs. CNAM: What’s the Difference?

Is your branded call service running technology from the ‘70s?  >

Why You Need Outbound Call Tracking Software

We live in a fast-paced world. To such a degree that businesses try to make tasks as simple, quick and efficient as possible. In their ... >

How to Improve Your Call Center Conversion Rate

Converting people is a crucial component of an outbound call center for sales and marketing. Conversion rate is arguably the most important ... >

What Is Contact Rate and How Do You Improve It?

Contact centers thrive on data. Without industry metrics, it would be impossible for outbound call centers to find areas of improvement and ... >

How Call Tracking Can Benefit Your Business

Your company has just launched an advertising campaign with placements in magazines, billboards, and on the internet that encourage ... >

15 Key Call Center Metrics to Measure Outbound Performance

With $2 trillion of commerce conducted over the phone annually, businesses have a lot riding on their ability to reach and connect with ... >
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