The Hiya Voice

News and views for better voice performance

Reduce the risk of spam labeling on your business calls

Register your business numbers to establish yourself as a legitimate caller to carriers — reducing your risk of spam labeling. Sign up for your free Hiya account to register today.

Create free account

All articles

Updated Hiya Console makes it easier to manage your calls

Hiya has updated the Hiya Connect console, making it easier for customers to see their calls and take action directly from the dashboard. ...
Michelle Wallace
Nov. 18, 2025

MasOrange and Hiya help restore trust in voice calls for ...

I miss the days when seeing my phone light up meant someone I wanted to hear from was calling. For years now, when it rings, I rarely ...
Mariano González-Cayuela
Nov. 17, 2025

Survey: Voice calls are critical for businesses and ...

Texting and emails may be a popular way for consumers to communicate with friends and for businesses to send automated messages to ...
Hiya Team
Oct. 21, 2025

From black box to clarity: a carrier-led standard for spam ...

For too long, businesses have been uncertain about their caller reputation. They could be labeled as spam, but unless they paid for a ...
Alex Algard
Sep. 30, 2025

Caller Reputation: the industry’s first transparent view ...

Until now, businesses have known that spam labeling affects whether their calls connect — but not their own status, what drives it, or how ...
Jonathan Nelson
Sep. 30, 2025

Hiya expands self-service pricing

At Hiya, our mission has always been simple: help businesses connect with customers in a way that’s trusted, professional, and effective. ...
Dave Suzuki
Sep. 9, 2025

Apple’s iOS 26 Call Screening: What You Need to Know

On September 15, Apple will release its new operating system iOS26. One of the headline features is Call Screening, designed to give ...
Dave Suzuki
Sep. 8, 2025

Introducing Hiya’s Voice AI Agents for automated inbound ...

Hiya has built one of the world’s most trusted caller‑identity platforms: Hiya Branded Call, which helps businesses connect with their ...
Pradeep Rasam
Aug. 13, 2025

Hiya wins 16 G2 Summer 2025 Badges for branded caller ID ...

Hiya has once again been recognized for excellence — earning 16 G2 Summer 2025 badges across global, regional, and ...
Natalie Graham
Jul. 22, 2025

Hiya recognized as a leader in G2 Spring 2025 Reports

In today’s digital-first world, the trust between businesses and customers has never been more critical — yet phone calls, once a primary ...
Natalie Graham
Apr. 17, 2025

Hiya honored with Best Places To Work Award from BuiltIn

Hiya has been honored with a 2025 Best Places To Work Award from BuiltIn, a recruiting platform for tech professionals. Hiya ranked #21 in ...
Alex Algard
Feb. 19, 2025

Choosing the Right Hiya Connect Branded Call Plan for Your ...

If your business makes outbound calls, you need to stand out. Hiya Connect Branded Call can help you increase your answer rates by ...
Michelle Wallace
Feb. 12, 2025

Hiya Expands Branded Call Options: More Flexibility, More ...

Dave Suzuki
Feb. 11, 2025

Telenor Norway launches nationwide call protection for ...

Hiya Team
Feb. 7, 2025

Introducing Hiya AI Phone: revolutionizing your phone ...

It used to be that phone calls were time savers — with a quick back-and-forth conversation you could answer questions, resolve issues, and ...
Chaitanya Medipally
Feb. 6, 2025

Invitation to Speak at the 2025 State of the Call Summit

The telecom industry is evolving rapidly, with AI at the forefront of reshaping how we connect. We're thrilled to announce plans for next ...
Alex Algard
Dec. 19, 2024

Hiya blocks 6 billion fraud calls in the US in 2024

In a groundbreaking milestone for spam protection, Hiya blocked 6 billion fraud calls in the United States in 2024—the most ever recorded ...
Jonathan Nelson
Dec. 12, 2024

Hiya's new Chrome extension identifies deepfakes

Hiya has released a new, free, Chrome extension that helps internet users identify deepfake audio. The web browser extension empowers ...
Shaun Kehrberg
Nov. 19, 2024

Use Hiya’s business number registration to reduce spam ...

Today, it’s harder than ever for businesses to reach their customers by phone. Consumers worldwide receive more than 81 million unwanted ...
Michelle Wallace
Aug. 1, 2024

Loccus.ai joins Hiya

Hiya has acquired deepfake voice detection leader Loccus.ai, which identifies AI-generated voice in real-time. Combining the power of ...
Elise Harrington
Jul. 31, 2024

Hiya Connect scores Leader ranking on G2

We’re excited to share that Hiya earned 13 badges in the latest Summer 2024 Reports from G2 - which includes being named a Leader in the ...
Natalie Graham
Jul. 10, 2024

Hiya receives second consecutive High Performer on G2 Grid ...

We’re thrilled to share that Hiya has received its second-consecutive High Performer ranking in the latest G2 Spring 2024 Grid Report for ...
Elise Harrington
May. 15, 2024

Highlights from Mobile World Congress Barcelona 2024

Hiya was delighted to meet customers and partners in person at Mobile World Congress 2024, the world’s largest and most influential trade ...
Hiya Team
Mar. 14, 2024

See what Hiya has planned for MWC Barcelona 2024

The biggest trade show of the year for the telecommunications industry, Mobile World Congress Barcelona, is less than a week away, and Hiya ...
Hiya Team
Feb. 22, 2024

Announcing Hiya Registration: the industry’s first free ...

Update: Hiya Number Registration is now generally available.Learn more and sign up for your free account to register your business numbers ...
Hiya Team
Feb. 21, 2024

Virgin Media O2 partners with Hiya to roll out advanced ...

We’re thrilled to announce Virgin Media O2, one of the UK’s largest telecommunications companies, selected Hiya to provide its AI-powered ...
Hiya Team
Feb. 13, 2024

Hiya unveils first branded calling solution with ...

We couldn't be more excited to share the latest update to Hiya Connect — performance analytics. As the only solution on the market to ...
Hiya Team
Jan. 31, 2024

Winning the war on phone spam in Canada

Hiya representatives attended and presented at the Canadian Telecom Summit, held Nov. 6-8 in Toronto. Hosted by the Canadian ...
Andrea Moreno
Nov. 22, 2023

Hiya represented at Futurecom, Latin America’s largest ...

For the first time, Hiya was represented at Futurecom, Latin America’s largest B2B trade show for the connectivity industry. The three-day ...
Andrea Moreno
Nov. 17, 2023

Liberty Latin America selects Hiya Protect for spam and ...

We are thrilled to announce a new agreement with Liberty Latin America to provide the industry’s leading call protection service, Hiya ...
Hiya Team
Nov. 14, 2023

SoftBank Corp. subsidiary, BBSS, partners with Hiya to ...

Hiya is pleased to announce a strategic partnership with BBSS Corporation, a subsidiary of SoftBank Corporation-owned SB C&S ...
Hiya Team
Jun. 27, 2023

Voices of Hiya: Scott Downie

We’re excited to introduce a new Hiya blog series - Voices of Hiya. Each month we’ll spotlight one outstanding Hiyan to share more about ...
Hiya Team
Apr. 19, 2023

State of the Call 2023: The latest findings across the ...

Hiya’s State of the Call for 2023 report is now available for download. The way we connect is changing. Voice is impacted by spam and ...
Hiya Team
Apr. 6, 2023

Enterprise Caller Scoring - a new layer of Hiya Protect

Hiya just announced the release of Enterprise Caller Scoring, a new layer of Hiya’s Adaptive AI. This new feature of Hiya Protect further ...
Hiya Team
Mar. 15, 2023

What is an outbound call center?

Outbound calls are a huge part of marketing, customer service, sales, research, fundraising, and so many other business operations. But ...
Hiya Team
Mar. 10, 2023

Meet Hiya at MWC Barcelona

Hiya Team
Feb. 24, 2023

Global Call Threat Report: the world is drowning in spam ...

The world is drowning in spam calls. That seems to be the overarching contention of the recently-published Global Call Threat Report from ...
Hiya Team
Feb. 23, 2023

What is number rotation and why is it so insidious?

Consumers are being bombarded with spam. In response, carriers have implemented technology to block or label suspected spam and fraud calls ...
Jonathan Nelson
Feb. 23, 2023

Contact centers vs. call centers

Contact centers and call centers both operate and promote customer communications. Although their names are similar, call centers and ...
Hiya Team
Feb. 17, 2023

Amazon Scam Calls to Watch For | Hiya

Amazon is in an enviable position of being a top retailer and having global brand recognition. The flip side of that, however, is that its ...
Hiya Team
Feb. 16, 2023

6 call center metrics for better agent performance

Call centers control your outbound calls and have a huge impact on an organization’s bottom line. As a needle-moving department, it’s ...
Hiya Team
Feb. 10, 2023

BT Group and EE Select Hiya for Spam and Fraud Call ...

We’re thrilled to announce a new agreement with BT Group and EE, to provide the industry’s leading call protection service, Hiya Protect, ...
Andrea Moreno
Jan. 24, 2023

Hiya Wins 2 Built in Seattle 2023 Best Places to Work Awards

This week Hiya was honored by Built In on their esteemed 2023 Best Places to Work Awards. We couldn’t be more proud of our team and the ...
Hiya Team
Jan. 12, 2023

Hiya in 2022

2022 has proven to be an eventful and exciting year for all of us at Hiya. We grew our business, innovated across our platform and ...
Hiya Team
Dec. 20, 2022

Hiya Recognized for Best Company Culture

We’re delighted to announce that we’ve been recognized by Comparably for the second time this year with a 2022 Comparably Award for Best ...
Hiya Team
Dec. 16, 2022

Hiya Connect’s Branded Call Empowers MetCredit Canada to ...

Since we’ve expanded our reach in Canada with Rogers, we’re excited to share how MetCredit Canada has improved their call center ...
Hiya Team
Dec. 8, 2022

Hiya Launches Personal Call Filtering: The Industry’s ...

A phone call is the preferred method of communication for both consumers and businesses, according to Hiya’s State of the Call report. Yet, ...
Hiya Team
Nov. 17, 2022

State of the Call Sales Report 2022: Sales and the Voice ...

The voice call still reigns supreme for sales. That is one of the key takeaways from Hiya’s midyear check-in, the State of the Call for ...
Hiya Team
Oct. 28, 2022

5 Questions to Ask When Evaluating Branded Caller ID ...

With branded caller ID, customers are more likely to answer their phones and businesses increase productivity by connecting with more ...
Hiya Team
Oct. 27, 2022

Calculating and Reducing Contact Center Churn Rates

Customer churn is an unavoidable challenge that all businesses and contact centers must face, but churn rates do not have to be completely ...
Hiya Team
Oct. 25, 2022

State of the Call for Services: How Spam Impacts the Voice ...

Over the last few years, we have seen the work world change drastically; remote work is becoming the norm. The voice channel is the ...
Hiya Team
Oct. 20, 2022

Hiya Recognized in Comparably's 2022 Best Places to Work ...

We are honored to share that we’ve been recognized with a 2022 Comparably Award in the Best Company Perks & Benefits category! To learn ...
Hiya Team
Oct. 6, 2022

Hiya and Ericsson: Partnering to Protect Global Wireless ...

Hiya has a new partnership with Ericsson to provide network-based call protection to wireless carriers globally. The new offering, named ...
Hiya Team
Sep. 27, 2022

iOS 16 Changes the Way Caller Names are Displayed on ...

IOS 16 has arrived and is fully available for all iPhone users. There are a ton of new customizable features, improvements, and ...
Hiya Team
Sep. 23, 2022

Webinar: The State of the Call for Sales

Spam and fraud calls are running rampant in the voice channel with no signs of slowing down or stopping. Potential customers are being ...
Hiya Team
Sep. 22, 2022

MasMovil and Pepephone: Hiya's foray into the Spanish market

Hiya has partnered with Pepephone to become the first mobile phone carrier in Spain to offer Hiya’s Adaptive AI-powered call protection to ...
Hiya Team
Aug. 3, 2022

FCC (and Hiya) Cracking Down on Auto Warranty Scams

Earlier this year, we looked into the popular auto warranty scam and its impact on businesses and consumers. Based on our data, we ...
Hiya Team
Jul. 14, 2022

Beyond Sales Training 101: You Need to Get Your Calls ...

Do a Google search on sales training and you’ll get over a trillion hits in merely a half of a second. Scroll down and you’ll find nearly ...
Hiya Team
Jul. 7, 2022

Customer Contact Week: What Happens in Vegas - Becomes a ...

CCW is the world’s largest customer contact event series. With the balance of conference and expo, CCW is the place where customer care, ...
Hiya Team
Jul. 5, 2022

Taking You Beyond the Black Box with Branded Call ...

Within any large enterprise, the call center is one of the most sophisticated operations in the company. High performing call centers ...
Hiya Team
Jun. 21, 2022

Hiya Launches Branded Call Intelligence

We are happy to announce the launch of Hiya’s Branded Call Intelligence. This full suite of call delivery and performance analytics is ...
Hiya Team
Jun. 20, 2022

Global Protection: Hiya Welcomes New FCC Regulations

The Federal Communications Commission (FCC) has adopted new rules intended to stop illegal robocalls that originate overseas from entering ...
Hiya Team
Jun. 10, 2022

Webinar: State of the Call Canada 2022

With 94% of consumers thinking that all unidentified calls are fraudulent it is more important than ever to fully optimize your outbound ...
Hiya Team
Jun. 6, 2022

Guide to SOC 2 Compliance for Call Centers

Call centers, whether they are internal agencies or external organizations, often access and use privileged information in client programs. ...
Hiya Team
Jun. 3, 2022

6 Customer Service Tips for Financial Companies

Companies in the financial service industry can improve conversion rates and build customer loyalty by delivering high-quality financial ...
Hiya Team
Jun. 2, 2022

Hiya Captured Half a Billion Unwanted Calls in a Week

April was the largest month in Hiya's history for processing unwanted calls. There has been an increase in incoming call volume from 2019 ...
Hiya Team
May. 18, 2022

State of the Call: Europe Webinar

With an alarming 94% of consumers thinking all unidentified calls are fraudulent, it is no wonder that the European voice channel is ...
Hiya Team
May. 4, 2022

Security Trends for May 2022

Fraudsters, criminals, and illegal telemarketers are always thinking of new ways to cheat people out of their money or personal ...
Hiya Team
May. 3, 2022

Hiya Achieves SOC 2 Type 2 Compliance

At Hiya we are committed to maintaining a high level of information security; it is crucial that customer information is being handled ...
Hiya Team
Apr. 29, 2022

Call Center Management Ultimate Guide

Contact centers provide a variety of important services, such as fielding inbound customer service requests, outbound calls for loyalty ...
Hiya Team
Apr. 28, 2022

Hiya and Gabb Wireless: Partners in Protection

Children are our most vulnerable phone users. Fraudulent calls are more prevalent than ever and they affect all of us, regardless of age. ...
Katie DeMatteis
Apr. 20, 2022

Lead Generation World Conference: Hiya Crosses the Pond

This year Hiya traveled halfway across the globe, over the Atlantic, and flew right into Lead Generation World. This performance marketing ...
Katie DeMatteis
Apr. 8, 2022

Introducing Hiya’s Flexible Work Model

We are excited to share that Team Hiya has adopted a flexible work model! Over the past two years, Hiyans across the globe have shown that ...
Ushma Mehta
Mar. 21, 2022

Hiya stands with Ukraine, deactivates service in Russia

Much like the rest of the global community, Team Hiya is deeply concerned about the Russian invasion of Ukraine. We stand with the millions ...
Alex Algard
Mar. 14, 2022

What To Expect at LeadsCon 2022!

LeadsCon! Each March in Las Vegas, marketers come together from around the world to discuss the age-old question: how do we drive leads? ...
Tina Yin
Mar. 9, 2022

Hiya’s 2022 State of the Call Webinar: The Highlights

Last Thursday (2/17), Alex Algard, founder and CEO of Hiya, Inc., presented the first look at our findings for our 2022 State of the ...
Alicia Marie Beatty
Feb. 23, 2022

State of the Call 2022 Webinar

There is no doubt that the ongoing COVID-19 pandemic has drastically altered the workplace and our collective understanding of what ...
Alicia Marie Beatty
Feb. 1, 2022

Hiya Named One of Seattle’s Best Places to Work in 2022

For the fourth consecutive year in a row, Built In has named Hiya one of its best places to work in Seattle. Ranked 42nd on the list, we ...
Ushma Mehta
Jan. 25, 2022

Customer Contact Week Las Vegas

Happy 2022! As we get ready to hit the ground running in the new year, we’re excited to look back on one of our most exciting events from ...
Alicia Marie Beatty
Jan. 19, 2022

See how Hiya Connect Delivers 677% ROI to Enterprises

Independent study reveals Total Economic Impact of Hiya Connect
Julianne Maila
Jan. 6, 2022

Hiya Network Hits 200M Users!

We’re excited to share that the Hiya network has now surpassed more than 200 million users globally, enabling Hiya’s Branded Call and ...
Tanvi Saxena
Sep. 29, 2021

Hiya nominated for GeekWire’s Workplace of the Year

Hiya is nominated for GeekWire’s Workplace of the Year award and our team would love your vote! Our team is honored to be recognized as one ...
Alex Algard
Apr. 21, 2021

Hiya off to a fast start in the first quarter of 2021

Team Hiya hit the ground running in 2021. As we close out the first quarter, let’s take a look at what we’ve accomplished in the past three ...
Mike Ferris
Apr. 1, 2021

Hiya named top startup employer in America by Forbes

Forbes recently released its annual list of the top startup employers in America and I’m so proud that Hiya took the No. 1 spot! We beat ...
Alex Algard
Mar. 23, 2021

It’s official. Hiya has kicked off 2021

Hiyans from all three offices came together virtually in January to celebrate the achievements of 2020 and to get enthused for a promising ...
Andrea Tamas
Feb. 19, 2021

Hiya and Samsung extend strategic partnership to 2025

We are excited to announce the extension of our strategic partnership with Samsung to 2025. We will continue to power Samsung Smart Call to ...
Mike Ferris
Oct. 22, 2020

More Unknown Numbers? Block Them With Hiya

You may not realize it, or want to admit it, but mobile phones have become our lifelines. Today, your mobile phone does much more than make ...
Hiya Team
Sep. 21, 2020

How to Block Spam Calls on your iPhone with Hiya

You can finally identify and block spam calls on your iPhone. Finally!!! Apple’s been a bit behind the curve for some time now, but not any ...
Hiya Team
Sep. 19, 2020

Hiya Premium Providing More Value To the Phone Experience

Spam and scam detection are at the heart of what we do at Hiya, and our primary focus is to provide this service to as many users possible ...
Brent Newman
Sep. 19, 2020
Load 10 More