The Hiya Voice: The caller ID and call protection blog

Top 10 states for phone spam

Which U.S. state gets the most phone spam? >

UK has highest fraud call rate in Europe

The United Kingdom continues to have Europe's highest fraud call rate, at 9.3%. Brits are bombarded by fraudsters impersonating loved ones, ... >

The role of the carrier in advancing voice technology

At a panel discussion hosted by Hiya at Mobile World Congress in Barcelona, a group of telecom experts was asked the question, “What is the ... >

Canada experiencing increase in spam calls

Canada is experiencing an increase in spam calls, and the most prevalent phone scams in the country are impersonation scams and Amazon ... >

Hiya honeypots and user reports capture a wealth of insight ...

Ever wonder how Hiya knows what phone scams are currently out there — or when new ones suddenly arise? Hiya Protect is powered by Adaptive ... >

“Loved ones scam” is a global problem

Phone scammers like to catch their victims off guard. They jolt their victims with upsetting information and push them to act before they ... >

Scam of the Month: Google Business Profile scam

We write a lot about phone scams that target consumers, but the Google Business Profile scam primarily affects business owners. >

The rise of AI: voice impersonation scams

Phone scams have long plagued the voice channel, but now with the help of AI they are evolving. AI-powered voice scams are on the rise, ... >

Beyond fraud: Why carriers need to address nuisance calls

Carriers put a lot of effort into stopping scam and fraud calls. And rightly so, as these calls are intended to steal money and/or personal ... >

What you can expect at the 2023 State of the Call Summit

In 2019, Hiya hosted our first annual “State of the Call 2019 Summit”. This summit brought together industry experts dedicated to sharing ... >

Phone fraud increases in 30 out of 39 countries

First the good news. Globally, the overall volume of spam calls declined slightly from Q1 to Q2 2023. The bad news is that the proportion ... >

What is driving spam call growth?

There are two contributing factors, according to Hiya CEO and founder Alex Algard, who spoke during a panel discussion at Mobile World ... >

Scam of the Month: Vehicle accident

Just when consumers were breathing a collective sigh of relief as the vehicle warranty scam fades, there comes a different vehicle-related ... >

How do vishing attacks impact your business?

Vishing (or “voice phishing”) is a scam technique where a scammer uses a business’s name and information to try and get someone to divulge ... >

Successes and shortcomings of STIR/SHAKEN

June 30, 2023, marked the deadline for which nearly all types of carriers (large, small, gateway providers) must implement STIR/SHAKEN. ... >

Spam labeling: the role of recipient reactions

With the rise of spam calls, our phones have become battlegrounds, where legitimate calls vie for our attention amidst a deluge of unwanted ... >

Number rotation undermines consumer spam protections — ...

Phone spam and fraud is a pervasive problem threatening the consumer voice experience. In Q1 2023, one-quarter of all unknown calls ... >

SoftBank Corp. subsidiary, BBSS, partners with Hiya to ...

Hiya is pleased to announce a strategic partnership with BBSS Corporation, a subsidiary of SoftBank Corporation-owned SB C&S ... >

What is vishing?

Most people have been the recipient of a call that sounds alarming and urges them to take immediate action to protect their bank account or ... >

Scam of the month: COVID-related threats

For many, COVID-19 seems like a distant memory. Life has returned to near normal, and most people just want to put COVID behind them. ... >

What is neighborhood spoofing?

If you get an incoming call from a foreign country or even a state where you have no friends or relatives, that’s a tipoff that it could be ... >

Scam of the Month: Immigration

Phone scammers love to target vulnerable populations. And one of their favorite targets is immigrants. Immigrants are typically less ... >

Canada’s #1 phone scam: air duct cleaning services

Some phone scams relate to recent news events or target specific demographics. Then there are the scams that have been around for years ... >

Elaborate mobile phone contract scam targets UK residents

Some phone scams are simple, such as selling a product or service that’s never delivered. Others can be quite elaborate. That seems to be ... >

Sweepstakes phone scams widespread in Germany

“You’re the lucky winner!” That’s the sentence we all long to hear. Unfortunately it’s also the hook used by scammers to get their victim’s ... >

Billions lost to cryptocurrency phone scams worldwide

The popularity of investing in cryptocurrency has exploded over the past few years. Investors range from financial professionals to ... >

One-fourth of the world’s unknown calls are spam and fraud

No country is immune from phone spam. In Q1 Hiya observed 6.7 billion spam calls worldwide — that’s more than 73 million calls every day. >

What are “Spam Risk” or “Scam Likely” numbers and why do ...

One of the best advancements in telephone technology over the past 50 years is the caller ID display. Being able to see who is calling has ... >

Top 5 Scam Calls of 2022 So Far

Every week Hiya receives more than 1.6 million reports of spam and scam calls. These come from users of Hiya’s mobile app, and customers of ... >

The Latest Tool to Stop Spam and Scam Calls: Adaptive AI

How do you stop spam and scam calls? Traditionally, spam-blocking services had used the historical model. If a phone number has a history ... >

Scam of the Month: The Auto Warranty Scam

The phone rings and it is an unknown number. You pick up the phone just in case it is something important. When you answer you are greeted ... >

What is Adaptive AI?

Adaptive AI blocks 28% more spam and scam calls Spam and scam calls hurt everyone: consumers and businesses are annoyed or defrauded by ... >

Scam of the Month: The Eavesdropping Scam

You’ve likely read about the Wangiri scam, and I’m sure someone has contacted you about your “car’s extended warranty”. But there’s a new ... >

How to Stay Prepared as 401K Plan Provider this Tax Season

When tax time rolls around, customers tend to have a lot of inquiries about interest and mortgage statements. How do they affect my taxes? ... >

What you need to know about STIR/SHAKEN in 2022

STIR/SHAKEN’s ultimate goal is to reduce robocalls in the telecom networks. To achieve this, STIR/SHAKEN attempts to help differentiate the ... >

Scam of the Month: The Wangiri Scam

Ring! Click. The caller hung up. But why? Welcome to the Wangiri scam — one of the world's most popular scam calls. In Japanese, Wangiri ... >

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The Hiya Voice

News and views for better voice performance

Phone fraud increases in 30 out of 39 countries

State of the Call 2023: The latest findings ...

Hiya expands branded caller ID to all major U.S. ...

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