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Eroding trust is crippling the voice channel

Trust in voice calls is declining. In fact, when consumers receive calls from numbers they don’t recognize, only 14% immediately answer — ...
Stephanie Boulanger
Apr. 14, 2026

Subscribers believe mobile network operators should protect ...

In a survey of more than 12,000 consumers for Hiya’s State of the Call 2026 report, consumers were asked who should be most responsible for ...
Stephanie Boulanger
Apr. 9, 2026

AI is making voice fraud worse, both in volume and in ...

AI is weaponizing the voice channel, with automated AI agents increasing the volume of attacks and deepfake technology making targeting ...
Stephanie Boulanger
Mar. 26, 2026

Survey: Consumer frustration with unwanted calls is ...

Consumer frustration with unwanted calls continues to increase year over year, as consumers say they receive an average of 7 unwanted calls ...
Stephanie Boulanger
Mar. 17, 2026

Top 10 phone scams in the UK in 2025

In 2025, employment scams were by far the most common type of phone scam in the UK — knocking off HMRC tax scams from the #1 position they ...
Jonathan Nelson
Dec. 16, 2025

Top 10 phone scams in Spain in 2025

Spain has one of the worst phone spam problems in Europe. Spaniards receive an average of 13 unwanted calls (both fraud and nuisance) per ...
Hiya Team
Nov. 13, 2025

Bank and credit card scams are #1 in Canada

For the past several quarters, Amazon scams have ranked as the top phone fraud in Canada. But in Q1 2025, bank and credit card scams moved ...
Patchen Noelke
Jun. 5, 2025

Scam of the month: Energy scams

Many of the top phone scams are seasonal, such as package delivery scams during holiday season and tax scams before and after tax ...
Patchen Noelke
Apr. 21, 2025

Protecting your business from voice fraud

In today's digital age, voice fraud is becoming an increasingly sophisticated threat to businesses and their customers. Synthetic voices, ...
Hiya Team
Mar. 24, 2025

HMRC tax scams remain the most common phone scam in UK

Phone scams impersonating Her Majesty’s Revenue and Customs (HMRC) were the most common type of phone scam in the UK in the fourth quarter ...
Patchen Noelke
Mar. 10, 2025

Sweepstakes and PayPal scams are big in Germany

First, the good news: residents of Germany receive relatively low volumes of phone spam: an average of just 3 unwanted calls per person ...
Patchen Noelke
Mar. 6, 2025

Why France’s new regulations won’t stop spam calls

France has implemented new laws aimed at combating fraud and nuisance calls — including STIR/SHAKEN protocols to stop phone number spoofing.
Hiya Team
Mar. 4, 2025

Telenor Norway launches nationwide call protection for ...

Hiya Team
Feb. 7, 2025

Hiya fights number rotation with innovative new modeling

In today’s rapidly evolving telecommunications landscape, protecting subscribers from spam calls is more critical than ever. Malicious ...
Tim Spillane
Jan. 16, 2025

What Hiya launched in 2024, and how it can help you in 2025

As we begin a new year, this is a good time to look back at everything we accomplished in the previous year. 2024 was a busy year for Hiya. ...
Hiya Team
Jan. 7, 2025

Boosting Call Protection: Enterprise Caller Scoring Expands ...

Spam calls continue to disrupt trust and safety in mobile networks, driven largely by number rotation—a tactic where bad actors switch ...
David Kay
Dec. 16, 2024

Hiya blocks 6 billion fraud calls in the US in 2024

In a groundbreaking milestone for spam protection, Hiya blocked 6 billion fraud calls in the United States in 2024—the most ever recorded ...
Jonathan Nelson
Dec. 12, 2024

Global Call Threat Report: Bank and credit card scams ...

Bank and credit card scams were the most common types of phone scams in the world in Q3 2024, according to Hiya’s data. These appear in ...
Hiya Team
Dec. 10, 2024

Scam of the month: Police scams

A common tactic of phone scammers is to catch their victims off guard, shake them up, and cause them to take action before they have time ...
Hiya Team
Nov. 29, 2024

Spain combines high rates of fraud and nuisance calls

Spain has a phone spam problem. Not only do Spaniards receive a high volume of unwanted calls each month, but of those calls, a high ...
Patchen Noelke
Oct. 22, 2024

Is STIR/SHAKEN making a difference?

Jonathan Nelson
Oct. 16, 2024

Political calls surge ahead of US presidential election

If it seems your phone has been ringing more often, you’re not imagining things. Political calls have surged as the US presidential ...
Patchen Noelke
Oct. 7, 2024

Spam calls declined in the UK in the first half of 2024

Residents of the UK receive fewer spam calls than those living in other European countries: an average of only 3 per person each month. ...
Patchen Noelke
Sep. 26, 2024

Scam of the month: Tech support scams

“Tech support scams are real and they’re causing enormous consumer injury: hundreds and hundreds of millions of dollars, and that’s just ...
Patchen Noelke
Sep. 25, 2024

Medicare & insurance scams dominate U.S. in first half ...

The United States receives an above average number of spam calls compared to other countries, and the most common phone scams relate to ...
Patchen Noelke
Sep. 9, 2024

Spain drafts new regulations to fight spam calls

Governmental regulators in Spain have issued a draft order that aims to tackle the increasing issue of fraud facilitated through phone ...
Mariano González-Cayuela
Aug. 29, 2024

Global Report: Each country experiences unique set of phone ...

Phone spam is a global problem, but each country experiences it differently — both in the volume of spam calls and the types of phone scams ...
Elise Harrington
Aug. 22, 2024

Scam of the month: Bank scams

Bank and credit card scams were the most commonly reported type of phone scam in the world last year, according to Hiya’s data. They ranked ...
Hiya Team
Aug. 21, 2024

Rethinking identity on the voice channel

Consumers have very little trust in the voice call. In fact, 92% of consumers think unidentified calls are fraudulent, according to Hiya’s ...
Michelle Wallace
Aug. 15, 2024

Loccus.ai joins Hiya

Hiya has acquired deepfake voice detection leader Loccus.ai, which identifies AI-generated voice in real-time. Combining the power of ...
Elise Harrington
Jul. 31, 2024

European privacy laws work to scammers’ advantage

Privacy laws are wonderful. They protect our personal data from being shared with everyone from marketers to the government. But there is a ...
Patrick Boyle
Jul. 30, 2024

Unmasking the truth behind scam phone calls

Scam calls are a worldwide problem. Each year, Hiya analyzes billions of calls across 40+ countries, and of those calls, more than 14% were ...
Michelle Wallace
Jul. 11, 2024

Top 4 reasons phone carriers invest in spam & fraud ...

Here at Hiya, we’ve successfully deployed voice security solutions with phone carriers across the globe. In meeting with carriers large and ...
Shaun Kehrberg
Jun. 28, 2024

Scam of the month: Utility and disconnect scams

If you received a call from your utility company informing you that your electricity would be shut off within the hour due to lack of ...
Hiya Team
Jun. 15, 2024

Amazon phone scams down in the US, up in Canada and UK

What happens when scammers hit a roadblock with their fraudulent calls? Do they lay down their headsets and go home? Not likely. It’s more ...
Jonathan Nelson
May. 28, 2024

Phone scam losses increased 527% in past year

Financial losses from phone scams were up 527% in 2023 compared to 2022. In 2022, the average amount lost by consumers who were scammed was ...
Elise Harrington
May. 23, 2024

Scam of the month: Charity and Nonprofit scams

People are generally willing to open their wallets to help others in need, whether it’s to help victims of a natural disaster or fund ...
Hiya Team
May. 20, 2024

Senior scams on the rise in Canada

Senior citizens in Canada are being targeted by phone scammers.
Hiya Team
May. 7, 2024

UK energy bill scams surge in winter

Winter may be the slow season in many industries in the UK, but it’s high season for fraudsters perpetrating energy scams.
Hiya Team
May. 1, 2024

Scam of the month: Elections

2024 is a presidential election year in the US, and that means citizens will be getting plenty of political calls.
Hiya Team
Apr. 25, 2024

Hiya’s guarantee: establishing our Customer Bill of Rights

As a customer, interacting with a company can feel like more than just a transaction. In many cases, these interactions are building blocks ...
Hiya Team
Apr. 12, 2024

Spain experiences high rates of phone spam and fraud

In the previous four quarters, Spain has had the highest spam rate in Europe. But in Q4 2023, Spain’s 46% spam rate was edged out by ...
Andrea Moreno
Apr. 4, 2024

2024 State of the Call: Consumers prefer voice, but spam ...

While consumers and businesses continue to prioritize voice calls, phone fraud, and spam are on the rise, posing a threat to the medium ...
Tanvi Saxena
Mar. 28, 2024

Brazilians receive 24 spam calls per person per month

Brazil has a major phone spam problem. Brazillians receive an average of 24 spam calls per person each month. That’s considerably more than ...
Andrea Moreno
Mar. 20, 2024

Highlights from Mobile World Congress Barcelona 2024

Hiya was delighted to meet customers and partners in person at Mobile World Congress 2024, the world’s largest and most influential trade ...
Hiya Team
Mar. 14, 2024

Canada Revenue Agency scams tax Canadian’s patience

As if calculating and paying taxes weren’t bad enough, Canadians must also deal with phone scammers who try to con them out of their ...
Andrea Moreno
Mar. 12, 2024

Immigration scams on the rise in the UK

Immigration and visa scams are on the rise in the UK.
Patchen Noelke
Mar. 7, 2024

Why registering your business phone number matters

Update: Hiya Number Registration is now generally available. Learn more and sign up for your free account to register your business numbers ...
Michelle Wallace
Feb. 29, 2024

Biden voice-clone robocall highlights AI-generated phone ...

The Joe Biden voice-clone robocall encouraging voters not to vote in the Democratic primary in New Hampshire was an eerie reminder that ...
Patchen Noelke
Feb. 27, 2024

Package delivery scams are common worldwide

If you receive a call telling you there’s a problem with a package delivery, think twice before you answer any questions or press a button ...
Patchen Noelke
Feb. 13, 2024

Q4 Global Call Threat Report: phone scams peak during ...

Late November not only kicked off the holiday season, but scammers kicked into high gear to take advantage of consumers preoccupied with ...
Andrea Moreno
Feb. 8, 2024

Beyond the scam: Understanding the true cost of fraud calls

Almost all of us have received a fraud call, and some may have even fallen victim to a phone scam. However, the actual cost of fraud goes ...
Andrea Moreno
Feb. 1, 2024

Scam of the month: loan phone scams

Hiya’s data show that loan scams were the sixth most commonly reported phone scam in the world last year. (See Top 10 phone scams of 2023.) ...
Andrea Moreno
Jan. 30, 2024

Why carriers need transparency and analytics from their ...

Carriers need to protect their subscribers from spam and fraud calls, but when they're looking at how to do that, there are important ...
Michelle Wallace
Jan. 18, 2024

These 10 US states get the most phone spam

Although New Hampshire is the 41st most populous state, Hiya’s data show that its residents get more spam calls per capita than residents ...
Andrea Moreno
Jan. 18, 2024

Introducing call branding in the UK

Hiya’s data show that more than one in every four unidentified calls received in the UK are flagged as spam. Brits experience one of the ...
Hiya Team
Jan. 11, 2024

The future of voice: challenges and opportunities

What are the challenges threatening the future of voice, and where are there untapped opportunities? How can carriers cement the voice call ...
Andrea Moreno
Dec. 29, 2023

Protect yourself from holiday scams

The holiday season provides a perfect opportunity to slow down, reflect, and give. Just be sure you’re giving to those you care about the ...
Hiya Team
Dec. 22, 2023

Top 10 phone scams of 2023

Bank and credit card scams topped the list of fraudulent phone calls worldwide in 2023, with Amazon impersonators coming in second.
Andrea Moreno
Dec. 19, 2023

“Hallo mama” scam hitting Germany

In Germany, residents are being hit with the “Hallo mama” scam.
Patchen Noelke
Dec. 13, 2023

Billions lost to pension scams in the UK

After working hard their whole lives, pensioners in the UK can finally relax and enjoy their retirement. Then the phone rings, with ...
Andrea Moreno
Dec. 11, 2023

Call branding essentials for Canadian businesses

Hiya’s data shows that one in every five unidentified calls received in Canada is flagged as a suspicious call, and Canadians experience ...
Hiya Team
Dec. 7, 2023

Scam of the month: Open enrollment

Open enrollment for health insurance happens around this time every year in the US, generally from late October through early December. And ...
Patchen Noelke
Nov. 30, 2023

Need relief? Phone scammers are betting you do

Relief scams were among the top phone scams in the US, according to Hiya’s Q3 Global Call Threat Report, which reveals spam rates in 39 ...
Andrea Moreno
Nov. 29, 2023

Voice fraud and the threat of generative AI

To illustrate the power of generative AI — and how it can be misused by scammers — Hiya’s Chief Product Officer James Lau cloned the voice ...
Patchen Noelke
Nov. 27, 2023

Winning the war on phone spam in Canada

Hiya representatives attended and presented at the Canadian Telecom Summit, held Nov. 6-8 in Toronto. Hosted by the Canadian ...
Andrea Moreno
Nov. 22, 2023

Revitalizing phone connections: improving call reputation ...

For most people, receiving unwanted calls is a routine experience. In fact, Hiya data shows that one out of every four calls consumers ...
Hiya Team
Nov. 20, 2023

Hiya represented at Futurecom, Latin America’s largest ...

For the first time, Hiya was represented at Futurecom, Latin America’s largest B2B trade show for the connectivity industry. The three-day ...
Andrea Moreno
Nov. 17, 2023

Q3 report: In some countries, more of than half of unknown ...

Which four countries have spam call rates exceeding 50%? What’s the most common phone scam in the UK? Which US state gets the most spam ...
Andrea Moreno
Nov. 16, 2023

Liberty Latin America selects Hiya Protect for spam and ...

We are thrilled to announce a new agreement with Liberty Latin America to provide the industry’s leading call protection service, Hiya ...
Hiya Team
Nov. 14, 2023

How Canadian voice providers defend against fraudulent calls

Since the beginning of 2023, more people in Canada have begun seeing “call labels” on some calls they receive. These labels warn call ...
Alex Salkin
Nov. 8, 2023

Scam of the month: The “yes” scam

There are new phone scams. There are old phone scams. There are even old phone scams that become new again. That seems to be the case with ...
Andrea Moreno
Oct. 26, 2023

State of the Call Summit 2023 gathers industry leaders to ...

Telecommunication leaders, spam and fraud experts, and industry regulators gathered at Hiya’s 2023 State of the Call Summit in New York ...
Andrea Moreno
Oct. 20, 2023

Consumer Council scam calls

Smartphones keep us conveniently connected to the world, but fraudulent calls cause problems for many consumers. Criminals employ ...
Hiya Team
Oct. 19, 2023

Can reputation services erase my spam labels?

For every problem or pain point a business has, it seems like there are companies out there offering services to solve that problem. That’s ...
Alex Salkin
Oct. 18, 2023

Phishing vs. vishing vs. smishing

Fraud is an unfortunate but prevalent issue that every organization should be aware of, especially considering how much criminals will take ...
Hiya Team
Oct. 18, 2023

How Apple iOS 17 update impacts voice calling

A new season is upon us. The leaves are changing, kids are going back to school, and as Apple users have come to expect for years now, ...
Alex Salkin
Oct. 12, 2023

Why the battle against spam is still ongoing

What are the challenges to winning the war on phone spam?
Andrea Moreno
Oct. 12, 2023

Scam of the month: Payment app scams (Venmo, PayPal, Zelle, ...

Peer-to-peer payment apps like Venmo, PayPal, Cash App and Zelle have made paying friends and family quick and easy. The problem is, those ...
Patchen Noelke
Oct. 5, 2023

Top 10 states for phone spam

Which U.S. state gets the most phone spam?
Andrea Moreno
Sep. 27, 2023

UK has highest fraud call rate in Europe

The United Kingdom continues to have Europe's highest fraud call rate, at 9.3%. Brits are bombarded by fraudsters impersonating loved ones, ...
Andrea Moreno
Sep. 22, 2023

The role of the carrier in advancing voice technology

At a panel discussion hosted by Hiya at Mobile World Congress in Barcelona, a group of telecom experts was asked the question, “What is the ...
Andrea Moreno
Sep. 14, 2023

Canada experiencing increase in spam calls

Canada is experiencing an increase in spam calls, and the most prevalent phone scams in the country are impersonation scams and Amazon ...
Andrea Moreno
Sep. 7, 2023

Hiya honeypots and user reports capture a wealth of insight ...

Ever wonder how Hiya knows what phone scams are currently out there — or when new ones suddenly arise? Hiya Protect is powered by Adaptive ...
Michelle Wallace
Sep. 5, 2023

“Loved ones scam” is a global problem

Phone scammers like to catch their victims off guard. They jolt their victims with upsetting information and push them to act before they ...
Patchen Noelke
Aug. 31, 2023

Scam of the Month: Google Business Profile scam

We write a lot about phone scams that target consumers, but the Google Business Profile scam primarily affects business owners.
Patchen Noelke
Aug. 24, 2023

The rise of AI: voice impersonation scams

Phone scams have long plagued the voice channel, but now with the help of AI they are evolving. AI-powered voice scams are on the rise, ...
Andrea Moreno
Aug. 18, 2023

Beyond fraud: Why carriers need to address nuisance calls

Carriers put a lot of effort into stopping scam and fraud calls. And rightly so, as these calls are intended to steal money and/or personal ...
Michelle Wallace
Aug. 14, 2023

What you can expect at the 2023 State of the Call Summit

In 2019, Hiya hosted our first annual “State of the Call 2019 Summit”. This summit brought together industry experts dedicated to sharing ...
Hiya Team
Aug. 11, 2023

Phone fraud increases in 30 out of 39 countries

First the good news. Globally, the overall volume of spam calls declined slightly from Q1 to Q2 2023. The bad news is that the proportion ...
Andrea Moreno
Aug. 10, 2023

What is driving spam call growth?

There are two contributing factors, according to Hiya CEO and founder Alex Algard, who spoke during a panel discussion at Mobile World ...
Andrea Moreno
Aug. 7, 2023

Scam of the Month: Vehicle accident

Just when consumers were breathing a collective sigh of relief as the vehicle warranty scam fades, there comes a different vehicle-related ...
Patchen Noelke
Jul. 31, 2023

How do vishing attacks impact your business?

Vishing (or “voice phishing”) is a scam technique where a scammer uses a business’s name and information to try and get someone to divulge ...
Hiya Team
Jul. 14, 2023

Successes and shortcomings of STIR/SHAKEN

June 30, 2023, marked the deadline for which nearly all types of carriers (large, small, gateway providers) must implement STIR/SHAKEN. ...
Michelle Wallace
Jul. 12, 2023

Spam labeling: the role of recipient reactions

With the rise of spam calls, our phones have become battlegrounds, where legitimate calls vie for our attention amidst a deluge of unwanted ...
Alex Salkin
Jul. 11, 2023

Number rotation undermines consumer spam protections — ...

Phone spam and fraud is a pervasive problem threatening the consumer voice experience. In Q1 2023, one-quarter of all unknown calls ...
Michelle Wallace
Jun. 28, 2023

SoftBank Corp. subsidiary, BBSS, partners with Hiya to ...

Hiya is pleased to announce a strategic partnership with BBSS Corporation, a subsidiary of SoftBank Corporation-owned SB C&S ...
Hiya Team
Jun. 27, 2023

What is vishing?

Most people have received a call that sounds alarming and urges them to take immediate action to protect their bank account or prevent a ...
Hiya Team
Jun. 26, 2023

Scam of the month: COVID-related threats

For many, COVID-19 seems like a distant memory. Life has returned to near normal, and most people just want to put COVID behind them. ...
Andrea Moreno
Jun. 21, 2023

What is neighborhood spoofing?

If you get an incoming call from a foreign country or even a state where you have no friends or relatives, that’s a tipoff that it could be ...
Michelle Wallace
Jun. 12, 2023

Scam of the Month: Immigration

Phone scammers love to target vulnerable populations. And one of their favorite targets is immigrants. Immigrants are typically less ...
Andrea Moreno
May. 31, 2023

Canada’s #1 phone scam: air duct cleaning services

Some phone scams relate to recent news events or target specific demographics. Then there are the scams that have been around for years ...
Patchen Noelke
May. 30, 2023

Elaborate mobile phone contract scam targets UK residents

Some phone scams are simple, such as selling a product or service that’s never delivered. Others can be quite elaborate. That seems to be ...
Andrea Moreno
May. 23, 2023

Sweepstakes phone scams widespread in Germany

“You’re the lucky winner!” That’s the sentence we all long to hear. Unfortunately it’s also the hook used by scammers to get their victim’s ...
Hiya Team
May. 16, 2023

Billions lost to cryptocurrency phone scams worldwide

The popularity of investing in cryptocurrency has exploded over the past few years. Investors range from financial professionals to ...
Hiya Team
May. 9, 2023

One-fourth of the world’s unknown calls are spam and fraud

No country is immune from phone spam. In Q1 Hiya observed 6.7 billion spam calls worldwide — that’s more than 73 million calls every day.
Elise Harrington
May. 2, 2023

What are “Spam Risk” or “Scam Likely” numbers and why do ...

One of the best advancements in telephone technology over the past 50 years is the caller ID display. Being able to see who is calling has ...
Hiya Team
Apr. 21, 2023

Top 5 Scam Calls of 2022 So Far

Every week Hiya receives more than 1.6 million reports of spam and scam calls. These come from users of Hiya’s mobile app, and customers of ...
Hiya Team
Jun. 9, 2022

The Latest Tool to Stop Spam and Scam Calls: Adaptive AI

How do you stop spam and scam calls? Traditionally, spam-blocking services had used the historical model. If a phone number has a history ...
Hiya Team
May. 19, 2022

Scam of the Month: extended warranty scam

The phone rings, and it is an unknown number. You pick up the phone just in case it is something important. When you answer, you are ...
Katie DeMatteis
Apr. 25, 2022

What is Adaptive AI?

Adaptive AI blocks 28% more spam and scam calls Spam and scam calls hurt everyone: consumers and businesses are annoyed or defrauded by ...
Katie DeMatteis
Apr. 11, 2022

Scam of the Month: The Eavesdropping Scam

You’ve likely read about the Wangiri scam, and I’m sure someone has contacted you about your “car’s extended warranty”. But there’s a new ...
Katie DeMatteis
Apr. 5, 2022

How to Stay Prepared as 401K Plan Provider this Tax Season

When tax time rolls around, customers tend to have a lot of inquiries about interest and mortgage statements. How do they affect my taxes? ...
Hiya Team
Mar. 24, 2022

What you need to know about STIR/SHAKEN in 2022

STIR/SHAKEN’s ultimate goal is to reduce robocalls in the telecom networks. To achieve this, STIR/SHAKEN attempts to help differentiate the ...
Tina Yin
Mar. 15, 2022

Scam of the Month: The Wangiri Scam

Ring! Click. The caller hung up. But why? Welcome to the Wangiri scam — one of the world's most popular scam calls. In Japanese, Wangiri ...
Katie DeMatteis
Feb. 17, 2022

How to avoid IRS scam calls

Let’s face it, money matters. Whether you’re earning it or spending it, financial security is crucial. Unfortunately, the never-ending IRS ...
Hiya Team
Sep. 19, 2020
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