The Hiya Voice

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Why customer-centric companies need branded caller ID to ...

Customer experience is more than a buzzword. It’s the sum of all interactions between a customer and a business. In a world where customers ... >

How mortgage lenders can close sales faster with branded ...

Consumers love the convenience of online shopping. It’s quick, easy and can be done at any hour of the day or night. But when it comes to ... >

Branded insurance calls: Why insurance providers need them

In today's competitive insurance industry, brand recognition plays a crucial role in attracting and retaining customers. One effective way ... >

4 tips to turn cold calls into hot conversations

While digital channels continue to grow in popularity for simple purchases, there are some purchases where communicating via an app or ... >

Beyond fraud: Why carriers need to address nuisance calls

Carriers put a lot of effort into stopping scam and fraud calls. And rightly so, as these calls are intended to steal money and/or personal ... >

What you can expect at the 2023 State of the Call Summit

In 2019, Hiya hosted our first annual “State of the Call 2019 Summit”. This summit brought together industry experts dedicated to sharing ... >

What is Free Caller Registry and what does it do?

There are a lot of vendors out there offering services to register your numbers as legitimate and thereby prevent spam labeling. Before you ... >

How do vishing attacks impact your business?

Vishing (or “voice phishing”) is a scam technique where a scammer uses a business’s name and information to try and get someone to divulge ... >

Scam calls: The top 4 most impersonated industries

In most phone scams there is a caller and a victim. But with impersonation scams, there are two victims: the individual who gets scammed ... >

Best call practices: 4 tips for financial services

Consumers love the convenience of online banking and mobile apps when it comes to simple financial transactions like checking account ... >

Are your business calls being flagged as spam?

You call and call again, trying to reach your customers or prospects. Different days, different times, but still no answer. Why don’t the ... >

Debunking myths: call reputation, spam labels, and branded ...

As we navigate through the modern landscape of communication, numerous myths have popped up surrounding call reputation, spam labels, and ... >

Number rotation undermines consumer spam protections — ...

Phone spam and fraud is a pervasive problem threatening the consumer voice experience. In Q1 2023, one-quarter of all unknown calls ... >

Boost your business growth with branded caller ID: A ...

In the hyper-competitive world of remodeling and landscaping, standing out and reaching potential customers promptly is not a choice – it's ... >

The high cost of spam calls in dollars and lost time

You might think of unwanted calls as a mere annoyance. But there are huge costs associated with nuisance and fraud calls, both in terms of ... >

3 common TCPA misconceptions — and how to stay compliant

As the FCC continues to wage war against spam, fraud, and robocallers, it’s more crucial than ever for legitimate companies making outbound ... >

Top 10 reasons your calls are reported as spam

If you're an enterprise that makes a lot of calls, you might have been perplexed and frustrated about why some of your calls are heading ... >

33 call center statistics

Gathering data on your call center can be revolutionary for improving performance - whether you measure that through employee performance, ... >

The value of voice in an omni-channel world: Insights from ...

With all the communications options available to consumers today — email, text, video calls, social media, etc. — you might think the phone ... >

Call transparency for your telecom dialing strategy

With so many phone scams creating uneasiness for consumers, one of the biggest challenges for outbound call centers is establishing ... >

What is call management?

Businesses that experience high call volume would quickly become overwhelmed without proper call management. Manually routing the calls to ... >

Guide to call center audits

What is a call center audit? Audits are one of the ways by which you can evaluate the performance and effectiveness of your call center. ... >

Maximizing efficiency with Hiya Connect's Branded Call: Why ...

In today's digital world, the telephone remains a critical touchpoint for businesses and their customers. Yet, amid the clutter of spam ... >

Call center vs contact center: Part 3

Part 3: Tips and considerations for call center management and operations, continued Your customer’s time is in high-demand. So when your ... >

Call center vs contact center: Part 2

Part 2: Tips and considerations for call center management and operations Understanding and implementing call center best practices can ... >

Scam of the Month: The IRS scam

It used to be that only two things in life were certain: death and taxes. But just as certain as death and taxes are scammers who play on ... >

Call center vs contact center

Part 1: Terminology Where customer service was once limited to face-to-face interactions, modern businesses operate within global markets, ... >

State of the Call 2023 webinar: the importance of identity

“Identity is king.” - Tanvi Saxena, VP of Product Management at Hiya For the 6th year in a row, Hiya has gathered top trends and insights ... >

6 Customer Service Tips for Financial Companies

Companies in the financial service industry can improve conversion rates and build customer loyalty by delivering high-quality financial ... >

5 Strategies for Banking Customer Service

There is a single quality that unites every company regardless of industry: customer service. Every organization is striving to build loyal ... >

Tips to Improve Your Reputation and Get Your Business Calls ...

As a business, you face a dilemma. To succeed, you need to talk to your customers. Yet, because of the bombardment of spam calls, customers ... >

Customer Satisfaction: Net Promoter Score

Customer Experience professionals are tasked with creating a world-class experience for their customers. They are keenly focused on ... >

How Contact Centers Establish Trust With Customers

As the number of robocalls and spoofing attacks increase, the more trust prospects lose. If your audience does not trust picking up the ... >

The State of Voice in Retail in 2022

Hiya released our annual State of the Call report. We surveyed 1,800 professionals and 12,239 consumers across 6 different countries to ... >

35 Cold Calling Statistics

Below, we’re sharing 35 cold calling statistics that will help you know what elements your cold calling strategy should include. We also ... >

Strategies For Your Mortgage Call Center

Now more than ever, outbound call centers need to find ways to streamline mortgage operations and provide high-quality customer service. ... >

How to Combat Customer Trust Erosion

With spam calls and spoofed calls on the rise—and 94% of customers refusing to answer unknown calls—it is no surprise that trust is ... >

9 Call Center Best Practices

Without a properly functioning call center, your business is missing out on a huge chance to engage with customers. Call centers allow ... >

How Professional Tax Preparers Can Stay Connected this ...

Rather than drown in a sea of paperwork, businesses and individuals turn to professional tax preparers. The end of tax season means the ... >

The Impact of Call Center Analytics

You wouldn’t run a business without keeping track of your success, so why are you making calls without measuring their impact? With call ... >

Six Different Types of Call Centers

Can you imagine a world without call centers? There would be no technical support, no person to speak to about changing appointments, and ... >

What Banking Institutions Need to Know for Tax Season

When tax time rolls around, customers tend to have a lot of inquiries about interest and mortgage statements. How do they affect my taxes? ... >

Q&A: Why does it help to 'Report a Number' if scammers ...

Great question! >

Landline-Based Caller ID vs. Branded Caller ID

It’s 1995. You’re at home with your parents and the phone rings. You trot over to the landline to see who’s calling. Though only 15 ... >

Get Prepped for Tax Time: How Tax Professionals Can Build ...

Each year, spring brings with it a quintessentially American activity– and we’re not talking about baseball. >

Basics to Know About Call Authentication

The massive amount of robocalls are frustrating for everyone involved — customers and contact centers alike. Customers don’t want to answer ... >

Do You Really Need an Outbound Dialer Software?

In the robust environment of a call center floor, one of the biggest challenges call center managers face is preventing agents from ... >

What to Know About Inside Sales Power Dialers

Contact centers are continually looking for ways to increase their productivity and close more sales. One major roadblock is the number of ... >

10 Outbound Call Center Tips

Whether you’re a contact center, sales team, or customer experience department, the odds are high that a large percentage of your time is ... >

The ROI of Implementing Hiya Connect Webinar

Reaching and engaging with customers is critical to business success. But, so often, businesses struggle with exactly how to do that. There ... >

What Is the TCPA?

In 1991, the Telephone Consumer Protection Act (TCPA) was passed by Congress to protect consumers from unwanted telephone solicitations. ... >
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