The Hiya Voice

News and views for better voice performance

All articles

Call transparency for your telecom dialing strategy

With so many phone scams creating uneasiness for consumers, one of the biggest challenges for outbound call centers is establishing ... >

What is call management?

Businesses that experience high call volume would quickly become overwhelmed without proper call management. Manually routing the calls to ... >

Guide to call center audits

What is a call center audit? Audits are one of the ways by which you can evaluate the performance and effectiveness of your call center. ... >

Maximizing efficiency with Hiya Connect's Branded Call: Why ...

In today's digital world, the telephone remains a critical touchpoint for businesses and their customers. Yet, amid the clutter of spam ... >

Call center vs contact center: Part 3

Part 3: Tips and considerations for call center management and operations, continued Your customer’s time is in high-demand. So when your ... >

Call center vs contact center: Part 2

Part 2: Tips and considerations for call center management and operations Understanding and implementing call center best practices can ... >

Scam of the Month: The IRS scam

It used to be that only two things in life were certain: death and taxes. But just as certain as death and taxes are scammers who play on ... >

Call center vs contact center

Part 1: Terminology Where customer service was once limited to face-to-face interactions, modern businesses operate within global markets, ... >

State of the Call 2023 webinar: the importance of identity

“Identity is king.” - Tanvi Saxena, VP of Product Management at Hiya For the 6th year in a row, Hiya has gathered top trends and insights ... >

Subscribe to the Hiya blog

We publish a new post
about once a week.