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Reduce the risk of spam labeling on your business calls

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Why relying on local phone numbers could be hurting your ...

Sales and marketing teams know the importance of the phone call to reach new and existing customers, and the first step is to get the ...
Natalie Graham
Sep. 5, 2024

Use Hiya’s business number registration to reduce spam ...

Today, it’s harder than ever for businesses to reach their customers by phone. Consumers worldwide receive more than 81 million unwanted ...
Michelle Wallace
Aug. 1, 2024

How carriers label spam calls and how businesses can ...

It’s frustrating for businesses when they call customers or prospects and their phone numbers are labeled as spam or nuisance. When this ...
Michelle Wallace
Jul. 23, 2024

Why carriers need transparency and analytics from their ...

Carriers need to protect their subscribers from spam and fraud calls, but when they're looking at how to do that, there are important ...
Michelle Wallace
Jan. 18, 2024

Introducing call branding in the UK

Hiya’s data show that more than one in every four unidentified calls received in the UK are flagged as spam. Brits experience one of the ...
Hiya Team
Jan. 11, 2024

Protect yourself from holiday scams

The holiday season provides a perfect opportunity to slow down, reflect, and give. Just be sure you’re giving to those you care about the ...
Hiya Team
Dec. 22, 2023

Call branding essentials for Canadian businesses

Hiya’s data shows that one in every five unidentified calls received in Canada is flagged as a suspicious call, and Canadians experience ...
Hiya Team
Dec. 7, 2023

Why customer-centric companies need branded caller ID to ...

Customer experience is more than a buzzword. It’s the sum of all interactions between a customer and a business. In a world where customers ...
Hiya Team
Sep. 8, 2023

How mortgage lenders can close sales faster with branded ...

Consumers love the convenience of online shopping. It’s quick, easy and can be done at any hour of the day or night. But when it comes to ...
Hiya Team
Aug. 29, 2023

Branded insurance calls: Why insurance providers need them

In today's competitive insurance industry, brand recognition plays a crucial role in attracting and retaining customers. One effective way ...
Hiya Team
Aug. 21, 2023

4 tips to turn cold calls into hot conversations

While digital channels continue to grow in popularity for simple purchases, there are some purchases where communicating via an app or ...
Natalie Graham
Aug. 17, 2023

Beyond fraud: Why carriers need to address nuisance calls

Carriers put a lot of effort into stopping scam and fraud calls. And rightly so, as these calls are intended to steal money and/or personal ...
Michelle Wallace
Aug. 14, 2023

What you can expect at the 2023 State of the Call Summit

In 2019, Hiya hosted our first annual “State of the Call 2019 Summit”. This summit brought together industry experts dedicated to sharing ...
Hiya Team
Aug. 11, 2023

What is Free Caller Registry and what does it do?

Update: On July 31, 2024, Hiya released Hiya Registration, a free one-stop-shop for businesses everywhere to register their numbers. It ...
Patchen Noelke
Aug. 2, 2023

How do vishing attacks impact your business?

Vishing (or “voice phishing”) is a scam technique where a scammer uses a business’s name and information to try and get someone to divulge ...
Hiya Team
Jul. 14, 2023

Scam calls: The top 4 most impersonated industries

In most phone scams there is a caller and a victim. But with impersonation scams, there are two victims: the individual who gets scammed ...
Alex Salkin
Jul. 6, 2023

Best call practices: 4 tips for financial services

Consumers love the convenience of online banking and mobile apps when it comes to simple financial transactions like checking account ...
Natalie Graham
Jul. 5, 2023

Are your business calls being flagged as spam?

You call and call again, trying to reach your customers or prospects. Different days, different times, but still no answer. Why don’t the ...
Alex Salkin
Jun. 30, 2023

Debunking myths: call reputation, spam labels, and branded ...

As we navigate through the modern landscape of communication, numerous myths have popped up surrounding call reputation, spam labels, and ...
Alex Salkin
Jun. 29, 2023

Number rotation undermines consumer spam protections — ...

Phone spam and fraud is a pervasive problem threatening the consumer voice experience. In Q1 2023, one-quarter of all unknown calls ...
Michelle Wallace
Jun. 28, 2023

Boost your business growth with branded caller ID: A ...

In the hyper-competitive world of remodeling and landscaping, standing out and reaching potential customers promptly is not a choice – it's ...
Alex Salkin
Jun. 16, 2023

The high cost of spam calls in dollars and lost time

You might think of unwanted calls as a mere annoyance. But there are huge costs associated with nuisance and fraud calls, both in terms of ...
Alex Salkin
Jun. 16, 2023

3 common TCPA misconceptions — and how to stay compliant

As the FCC continues to wage war against spam, fraud, and robocallers, it’s more crucial than ever for legitimate companies making outbound ...
Natalie Graham
Jun. 15, 2023

Top 10 reasons your calls are reported as spam

If you're an enterprise that makes a lot of calls, you might have been perplexed and frustrated about why some of your calls are heading ...
Dave Suzuki
Jun. 8, 2023

33 call center statistics

Gathering data on your call center can be revolutionary for improving performance - whether you measure that through employee performance, ...
Hiya Team
Jun. 7, 2023

The value of voice in an omni-channel world: Insights from ...

With all the communications options available to consumers today — email, text, video calls, social media, etc. — you might think the phone ...
Alex Salkin
Jun. 7, 2023

Call transparency for your telecom dialing strategy

With so many phone scams creating uneasiness for consumers, one of the biggest challenges for outbound call centers is establishing ...
Hiya Team
Jun. 6, 2023

What is call management?

Businesses that experience high call volume would quickly become overwhelmed without proper call management. Manually routing the calls to ...
Hiya Team
Jun. 1, 2023

Guide to call center audits

What is a call center audit? Audits are one of the ways by which you can evaluate the performance and effectiveness of your call center. ...
Hiya Team
May. 26, 2023

Maximizing efficiency with Hiya Connect's Branded Call: Why ...

In today's digital world, the telephone remains a critical touchpoint for businesses and their customers. Yet, amid the clutter of spam ...
Alex Salkin
May. 24, 2023

Call center vs contact center: Part 3

Part 3: Tips and considerations for call center management and operations, continued Your customer’s time is in high-demand. So when your ...
Hiya Team
May. 10, 2023

Call center vs contact center: Part 2

Part 2: Tips and considerations for call center management and operations Understanding and implementing call center best practices can ...
Hiya Team
May. 4, 2023

Scam of the Month: The IRS scam

It used to be that only two things in life were certain: death and taxes. But just as certain as death and taxes are scammers who play on ...
Andrea Moreno
Apr. 27, 2023

Call center vs contact center

Part 1: Terminology Where customer service was once limited to face-to-face interactions, modern businesses operate within global markets, ...
Hiya Team
Apr. 26, 2023

State of the Call 2023 webinar: the importance of identity

“Identity is king.” - Tanvi Saxena, VP of Product Management at Hiya For the 6th year in a row, Hiya has gathered top trends and insights ...
Hiya Team
Apr. 14, 2023

6 Customer Service Tips for Financial Companies

Companies in the financial service industry can improve conversion rates and build customer loyalty by delivering high-quality financial ...
Hiya Team
Jun. 2, 2022

5 Strategies for Banking Customer Service

There is a single quality that unites every company regardless of industry: customer service. Every organization is striving to build loyal ...
Hiya Team
May. 25, 2022

Tips to Improve Your Reputation and Get Your Business Calls ...

As a business, you face a dilemma. To succeed, you need to talk to your customers. Yet, because of the bombardment of spam calls, customers ...
Hiya Team
May. 10, 2022

Customer Satisfaction: Net Promoter Score

Customer Experience professionals are tasked with creating a world-class experience for their customers. They are keenly focused on ...
Hiya Team
May. 9, 2022

How Contact Centers Establish Trust With Customers

As the number of robocalls and spoofing attacks increase, the more trust prospects lose. If your audience does not trust picking up the ...
Hiya Team
May. 2, 2022

The State of Voice in Retail in 2022

Hiya released our annual State of the Call report. We surveyed 1,800 professionals and 12,239 consumers across 6 different countries to ...
Katie DeMatteis
Apr. 22, 2022

35 Cold Calling Statistics

Below, we’re sharing 35 cold calling statistics that will help you know what elements your cold calling strategy should include. We also ...
Katie DeMatteis
Apr. 19, 2022

Strategies For Your Mortgage Call Center

Now more than ever, outbound call centers need to find ways to streamline mortgage operations and provide high-quality customer service. ...
Katie DeMatteis
Apr. 14, 2022

How to Combat Customer Trust Erosion

With spam calls and spoofed calls on the rise—and 94% of customers refusing to answer unknown calls—it is no surprise that trust is ...
Katie DeMatteis
Apr. 12, 2022

9 Call Center Best Practices

Without a properly functioning call center, your business is missing out on a huge chance to engage with customers. Call centers allow ...
Katie DeMatteis
Apr. 1, 2022

How Professional Tax Preparers Can Stay Connected this ...

Rather than drown in a sea of paperwork, businesses and individuals turn to professional tax preparers. The end of tax season means the ...
Hiya Team
Mar. 31, 2022

The Impact of Call Center Analytics

You wouldn’t run a business without keeping track of your success, so why are you making calls without measuring their impact? With call ...
Katie DeMatteis
Mar. 29, 2022

Six Different Types of Call Centers

Can you imagine a world without call centers? There would be no technical support, no person to speak to about changing appointments, and ...
Katie DeMatteis
Mar. 18, 2022

What Banking Institutions Need to Know for Tax Season

When tax time rolls around, customers tend to have a lot of inquiries about interest and mortgage statements. How do they affect my taxes? ...
Hiya Team
Mar. 17, 2022

Q&A: Why does it help to 'Report a Number' if scammers ...

Great question!
Alicia Marie Beatty
Mar. 4, 2022

Landline-Based Caller ID vs. Branded Caller ID

It’s 1995. You’re at home with your parents and the phone rings. You trot over to the landline to see who’s calling. Though only 15 ...
Alicia Marie Beatty
Mar. 3, 2022

Get Prepped for Tax Time: How Tax Professionals Can Build ...

Each year, spring brings with it a quintessentially American activity– and we’re not talking about baseball.
Hiya Team
Feb. 22, 2022

Basics to Know About Call Authentication

The massive amount of robocalls are frustrating for everyone involved — customers and contact centers alike. Customers don’t want to answer ...
Alicia Marie Beatty
Feb. 17, 2022

Do You Really Need an Outbound Dialer Software?

In the robust environment of a call center floor, one of the biggest challenges call center managers face is preventing agents from ...
Alicia Marie Beatty
Feb. 9, 2022

What to Know About Inside Sales Power Dialers

Contact centers are continually looking for ways to increase their productivity and close more sales. One major roadblock is the number of ...
Alicia Marie Beatty
Jan. 31, 2022

10 Outbound Call Center Tips

Whether you’re a contact center, sales team, or customer experience department, the odds are high that a large percentage of your time is ...
Alicia Marie Beatty
Jan. 27, 2022

The ROI of Implementing Hiya Connect Webinar

Reaching and engaging with customers is critical to business success. But, so often, businesses struggle with exactly how to do that. There ...
Julianne Maila
Jan. 24, 2022

What Is the TCPA?

In 1991, the Telephone Consumer Protection Act (TCPA) was passed by Congress to protect consumers from unwanted telephone solicitations. ...
Hiya Team
Oct. 22, 2021

The top 12 utility scams to avoid this year

Fraudsters have taken advantage of rising electricity bills to prey on consumers by stealing personal and financial information. According ...
Hiya Team
Sep. 19, 2020
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