The Hiya Voice: The caller ID and call protection blog

Call transparency for your telecom dialing strategy

With so many phone scams creating uneasiness for consumers, one of the biggest challenges for outbound call centers is establishing ... >

Businesses that experience high call volume would quickly become overwhelmed without proper call management. Manually routing the calls to ... >

What is a call center audit? Audits are one of the ways by which you can evaluate the performance and effectiveness of your call center. ... >

In today's digital world, the telephone remains a critical touchpoint for businesses and their customers. Yet, amid the clutter of spam ... >

Part 3: Tips and considerations for call center management and operations, continued Your customer’s time is in high-demand. So when your ... >

Part 2: Tips and considerations for call center management and operations Understanding and implementing call center best practices can ... >

It used to be that only two things in life were certain: death and taxes. But just as certain as death and taxes are scammers who play on ... >

Part 1: Terminology Where customer service was once limited to face-to-face interactions, modern businesses operate within global markets, ... >

“Identity is king.” - Tanvi Saxena, VP of Product Management at Hiya For the 6th year in a row, Hiya has gathered top trends and insights ... >