--- title: "Hiya’s guarantee: establishing our Customer Bill of Rights" description: When our customers choose us, we take that trust seriously. Learn more about Hiya's core tenets in our Customer Bill of Rights. image: https://blog.hiya.com/hubfs/For%20Open%20Graph%20(with%20Text)-Apr-12-2024-11-43-31-9502-PM.png --- [![Hiya logo](https://blog.hiya.com/hubfs/hiya-new-purple.svg)](https://www.hiya.com/) Solutions Solutions [For Mobile Operators Protect your network](https://www.hiya.com/solutions/operators) [For Businesses Brand your calls](https://www.hiya.com/solutions/businesses) [For People Get the mobile app](https://www.hiya.com/products/apps/hiya-spam-blocker) ###### Webinar Branded Calling 101 Weekly Webinar Make your company's calls more recognizable. Learn how Hiya can drive value for your business. [Sign up today Arrow Right](https://www.hiya.com/lp/webinar-series-intro-to-hiya-branded-call) Products Connect ###### [Branded Call Display your branded caller ID](https://www.hiya.com/products/connect/branded-call) ###### [Number Registration Display your branded caller ID](https://www.hiya.com/products/connect/number-registration) ###### [View Plans Flexible pricing for teams of all sizes](https://www.hiya.com/products/connect/pricing) Protect ###### [Spam Analytics Stop spam & fraud on your mobile network](https://www.hiya.com/products/protect/spam-analytics) ###### [AI Voice Detection Real-time AI voice detection](https://www.hiya.com/products/protect/ai-voice-detection) Mobile apps ###### [Hiya Spam Blocker Fraud & AI voice protection](https://www.hiya.com/products/apps/hiya-spam-blocker) ###### [Hiya AI Phone Productivity for busy people](https://www.hiya.com/products/apps/hiya-ai-phone) ![](https://blog.hiya.com/hubfs/sotc-report.avif) ###### Report State of the Call 2026 86% of unidentified calls go unanswered. Read the benchmark report for what is happening in voice today, and what you can do to drive business. [Read the report Arrow Right](https://www.hiya.com/state-of-the-call) Why Hiya? Overview [Why Hiya Your voice innovation partner](https://www.hiya.com/why-hiya) [How it works Get started quickly & easily](https://www.hiya.com/how-it-works) [Customer Stories Real companies, real results](https://www.hiya.com/case-studies) [Voice Intelligence Platform Industry’s leading voice platform](https://www.hiya.com/why-hiya/voice-intelligence-platform) [Trust Center Compliance, security, & privacy](https://www.hiya.com/why-hiya/trust-center) Company [About Leadership and history](https://www.hiya.com/company/about) [Careers We're hiring!](https://www.hiya.com/company/careers) [Contact us Get in touch](https://www.hiya.com/contact-us) ![](https://blog.hiya.com/hubfs/bclc-hero-img.webp) ###### Customer Story BCLC increases business KPIs with Hiya With Hiya Branded Call BCLC was able to increase contact rates, campaign efficiency, and revenue. [Read their story Arrow Right](https://www.hiya.com/customer-stories/bclc) Resources Resources [Resource Center](https://www.hiya.com/resources) [Partner Program](https://partners.hiya.com/) [Get Support](https://hiya.com/support) [Developer Docs](https://developer.hiya.com/) [Hiya Blog](https://blog.hiya.com/) [Newsroom](https://www.hiya.com/newsroom) [Events](https://www.hiya.com/events) ###### eBook 10 Tips for customer-friendly phone calls Prevent caller reputation issues and complaints with customer-friendly calling practices. [Read eBook Arrow Right](https://www.hiya.com/resources/ebooks/10-tips-for-customer-friendly-phone-calls) [Get Started Arrow Right](https://www.hiya.com/#audience) [Log in](https://connect.hiya.com/login) [Get started](https://www.hiya.com/#audience) - [Home](https://hiya.com) - [Blog](https://blog.hiya.com) - [Hiya’s guarantee: establishing our Customer Bill of Rights](https://blog.hiya.com/hiyas-guarantee-establishing-our-customer-bill-of-rights) [Hiya Connect](https://blog.hiya.com/tag/hiya-connect) [Hiya Protect](https://blog.hiya.com/tag/hiya-protect) # Hiya’s guarantee: establishing our Customer Bill of Rights [Hiya Team](https://blog.hiya.com/author/hiya-team) Apr. 12, 2024 [![](https://blog.hiya.com/hubfs/icon-fb.svg)](https://www.facebook.com/sharer/sharer.php?u=https://blog.hiya.com/hiyas-guarantee-establishing-our-customer-bill-of-rights) [![](https://blog.hiya.com/hubfs/icon-x.svg)](https://twitter.com/intent/tweet?url=https://blog.hiya.com/hiyas-guarantee-establishing-our-customer-bill-of-rights&text=Hiya%E2%80%99s+guarantee%3A+establishing+our+Customer+Bill+of+Rights) [![](https://blog.hiya.com/hubfs/icon-linkedin.svg)](https://www.linkedin.com/shareArticle?mini=true&url=https://blog.hiya.com/hiyas-guarantee-establishing-our-customer-bill-of-rights) ## At a glance ![Two business people shaking hands](https://blog.hiya.com/hubfs/For%20Open%20Graph%20(with%20Text)-Apr-12-2024-11-43-31-9502-PM.png) As a customer, interacting with a company can feel like more than just a transaction. In many cases, these interactions are building blocks to a lasting relationship. Everyone can remember poor customer experience at one time or another, like long holding times on a call to speak with a representative or unclear business practices and user agreements.  A Customer Bill of Rights establishes trust and transparency between the business and its consumers. It articulates the company's commitment to upholding specific standards and practices, ensuring customers understand their rights and the level of service they can expect. At Hiya, a transparent relationship with customers is crucial, so we created a Customer Bill of Rights to ensure customers understand what they can expect from us and our services.  When our customers choose us, we take that trust seriously. So, what can you expect when you work with us? Here are some core tenets of the [Hiya Customer Bill of Rights](https://www.hiya.com/customer-bill-of-rights). ## **Accountability and transparency with your call service provider  ** First, Hiya believes in providing customers with a fully auditable trail of calls impacted by Hiya's services. This level of transparency is not just about giving clarity; it's about building trust. Another core tenet of this Bill of Rights is the assurance that customers see a clear display of branded caller identities. As a customer, you have a right to see exactly what has been displayed on each consumer's screen for every call your branded caller ID service influences. Hiya emphasizes that charges for their services will only be applied to calls that have verifiably received a branded call identity. This means businesses using Hiya's services can have confidence that they are only investing in genuine enhancements to their communication strategies, ensuring that every penny spent contributes to a better customer call experience. With phone scams becoming increasingly sophisticated and malicious entities quickly masking their identities, having a service that enhances caller ID and does so with a solid commitment to accountability and transparency is invaluable. It's not just about knowing who is on the other end of the line; it's about creating an environment where trust can thrive in digital communication.  This Bill of Rights reflects a broader movement towards more ethical technology and communication services practices. By putting these principles front and center, Hiya is setting a standard for its services and contributing to a larger conversation about telecommunication companies' ethical responsibilities. For businesses, every call could be the difference between a sale or a missed opportunity, so ensuring that calls are clearly identified and trusted is crucial.  ## **The right to register your numbers should be free ** As more carriers label spam calls, businesses need a way to identify themselves as legitimate callers across their networks. Hiya firmly believes that registering your legitimate business numbers is your right as a business. [Hiya Registration](https://www.hiya.com/products/registration) enables you to do this for free across global networks, so [customer-friendly calls](https://work.hiya.com/registration-reputation-guide-download?hsLang=en) aren’t flagged. Hiya's services, underpinned by this Bill of Rights, can help businesses improve their outreach efforts, enhance customer trust, and ultimately improve their bottom lines. Businesses have the right to transparency from their call security provider. When choosing a provider for branded calling or reputation solutions, discernment is crucial. Understanding that your right to register numbers, access to the accountability of all calls influenced by branding, transparency from the service provider, and demonstrable results are within your rights as a customer is a key selection criterion in the decision-making process.  Further information about Hiya's commitment to accountability and the specifics of its Customer Bill of Rights can be found in the [Customer Bill of Rights](https://www.hiya.com/customer-bill-of-rights#Accountability). [![banner-hiya-reg](https://blog.hiya.com/hubfs/banner-hiya-reg.jpg)](https://www.hiya.com/products/connect/number-registration) ### Latest Articles ⚡️ - Hiya awarded 16 G2 Summer 2026 badges for branded caller ID Lena Prickett Jul. 9, 2026 - How Canada is leading the fight to stop bank scams Stephanie Boulanger Jun. 26, 2026 - How to check phone numbers for spam labels Michelle Wallace Jun. 9, 2026 ## Related articles ![](https://blog.hiya.com/hubfs/rogers-toronto-event-blog-hero.webp) ## [How Canada is leading the fight to stop bank scams](https://blog.hiya.com/how-canada-is-leading-the-fight-to-stop-bank-scams?hsLang=en) Stephanie Boulanger Jun. 26, 2026 ![](https://blog.hiya.com/hubfs/Blog_How-to-check-phone-numbers-for-spam-labels_B.webp) ## [How to check phone numbers for spam labels](https://blog.hiya.com/how-to-check-phone-numbers-for-spam-labels?hsLang=en) Michelle Wallace Jun. 9, 2026 ![](https://blog.hiya.com/hubfs/Hiya%20x%20DNA-blog@2x.webp) ## [Hiya and DNA Finland launch network-level call protection](https://blog.hiya.com/hiya-and-dna-finland-launch-network-level-call-protection?hsLang=en) Stephanie Boulanger Jun. 2, 2026 [![](https://blog.hiya.com/hubfs/hiya-new-purple.svg)](https://www.hiya.com/) [![](https://blog.hiya.com/hubfs/linkedin-1.svg)](https://www.linkedin.com/company/hiyainc) [![](https://blog.hiya.com/hubfs/facebook-1.svg)](https://www.facebook.com/hiyainc/) ###### Products - Connect - [Number Registration](https://www.hiya.com/products/connect/number-registration) - [Branded Call](https://www.hiya.com/products/connect/branded-call) - [View Plans](https://www.hiya.com/products/connect/pricing) - Protect - [Spam Analytics](https://www.hiya.com/products/protect/spam-analytics) - [AI Voice Detection](https://www.hiya.com/products/protect/ai-voice-detection) - Apps - [Hiya Spam Blocker](https://www.hiya.com/products/apps/hiya-spam-blocker) - [Hiya AI Phone](https://www.hiya.com/products/apps/hiya-ai-phone) ###### Solutions - Company size - [Enterprise](https://www.hiya.com/solutions/enterprise) - [Call Centers](https://www.hiya.com/solutions/call-center) - [Small and Medium](https://www.hiya.com/solutions/businesses) - Service providers - [Operators](https://www.hiya.com/solutions/operators) - [OEMs and technology](https://www.hiya.com/solutions/technology-partners) ###### Considering Hiya? - [Why Hiya](https://www.hiya.com/why-hiya) - [How it Works](https://www.hiya.com/how-it-works) - [Customer Stories](https://www.hiya.com/case-studies) - [Voice Intelligence Platform](https://www.hiya.com/why-hiya/voice-intelligence-platform) - [Trust Center](https://www.hiya.com/why-hiya/trust-center) - [Modern Slavery](https://www.hiya.com/company/modern-slavery) - [About Hiya](https://www.hiya.com/company/about) - [Careers: We're hiring!](https://www.hiya.com/company/careers) - [Contact us](https://www.hiya.com/contact-us) ###### Resources - [Resource Center](https://www.hiya.com/resources) - [Partner Program](https://partners.hiya.com/) - [Get Support](https://hiya.com/support) - [Developer Docs](https://developer.hiya.com/) - [Hiya Blog](https://hiya.com/blog) - [Events](https://www.hiya.com/events) - [Press Kit](https://www.hiya.com/newsroom#press-kit) ![ANAB](https://blog.hiya.com/hubfs/logo-anab.svg) ![ISO 27001](https://blog.hiya.com/hubfs/logo-iso27017.png) ![AICPA](https://blog.hiya.com/hubfs/logo-aicpa.svg) ![IAF](https://blog.hiya.com/hubfs/logo-iaf.svg) [Privacy Policy](https://www.hiya.com/legal/privacy) [Terms of Service](https://www.hiya.com/legal/terms-of-service) [App Data Privacy Policy](https://www.hiya.com/legal/app-data-protection-and-privacy-policy) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Hiya Team", "url" : "https://blog.hiya.com/author/hiya-team" }, "dateModified" : "2024-04-12T23:45:33.552Z", "datePublished" : "2024-04-12T23:45:33.000Z", "headline" : "Hiya’s guarantee: establishing our Customer Bill of Rights", "image" : [ "https://blog.hiya.com/hubfs/For%20Open%20Graph%20(with%20Text)-Apr-12-2024-11-43-31-9502-PM.png" ], "mainEntityOfPage" : { "@id" : "https://blog.hiya.com/hiyas-guarantee-establishing-our-customer-bill-of-rights", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://blog.hiya.com/hubfs/hiya-logo-3.svg" }, "name" : "Hiya Inc." } } ```