Hiya earned 13 badges and secured the prestigious title of Momentum Leader in the G2 Winter 2025 Reports for its branded calling solution, Hiya Connect. Among the accolades, 7 were Leader badges in the VoIP and Contact Center Quality Assurance categories, spanning the Americas, UK, and Europe.
G2, the world’s largest and most trusted software marketplace, compiles its Grid® reports based on verified reviews from real users. These reports empower technology buyers to select the best products for their business needs, offering insights from peers with similar challenges and goals. Products in the Leader quadrant consistently receive top ratings from G2 users while demonstrating a strong market presence.
“Being consistently recognized by G2 is a testament to the real-world impact Hiya has on our customers,” said Kush Parikh, President of Hiya.
“As robocalls and fraud labels continue to erode trust in the voice channel, Hiya is proud to be the partner who businesses of all sizes worldwide turn to for restoring confidence in phone communications. This recognition reflects not only our innovative solutions but also the trust and confidence our users place in us to help them connect with customers in a meaningful way.”
By helping businesses connect with customers again, Hiya has established itself as an essential tool for businesses striving to boost customer engagement and revenue.
Hiya’s awards reflect its ability to serve organizations across Enterprise, Mid-Market, and Small Business sectors, underscoring its unique capability to adapt to diverse needs. Badges earned by Hiya’s Branded Call in the G2 Winter 2025 market reports include:
- Leader - Grid® Report for VoIP
- Leader - Mid-Market Grid® Report for VoIP
- Leader - Grid® Report for Contact Center Quality Assurance
- Leader - Momentum Grid® Report for VoIP
- High Performer - Small-Business Grid® Report for VoIP
- Best Support - Small-Business Relationship Index for VoIP
- High-Performer - Mid-Market Grid® Report for Contact Center Quality Assurance
- Leader - Europe Regional Grid® Report for VoIP
- Leader - EMEA Regional Grid® Report for VoIP
- High Performer - EMEA Regional Grid® Report for Contact Center Quality Assurance
- High Performer - United Kingdom Regional Grid® Report for VoIP
- High Performer - Europe Regional Grid® Report for Contact Center Quality Assurance
- Leader - Americas Regional Grid® Report for Contact Center Quality Assurance
The accolades from G2 showcase Hiya’s relentless focus on solving real-world problems for its customers, helping businesses turn the voice channel into a trusted, high-performing communication tool once again.
By presenting rich brand information on incoming call screens, Hiya Connect helps call recipients identify who is calling, fostering trust and increasing answer rates. This capability is transformative for businesses, allowing them to:
- Engage customers more effectively by improving answer rates for outbound communications.
- Restore confidence in the voice channel through transparency and trust-building measures.
- Safeguard brand reputation from the negative impacts of scammers and spoofers.
Learn more about Hiya Connect Branded Call.
