In a world where IT departments are tasked with maintaining company computer systems, networks, software, and security, it’s easy to put your telecommunications system on the back burner. After all, voice communication hasn’t changed much in the past 20 years, right?
Nothing could be further from the truth. Telecom technology has changed dramatically in recent years, and for many companies, the voice channel continues to be the primary mode of communicating with customers. In fact, a recent survey of more than 12,000 consumers found that their preferred method of communicating with a business is a voice call. This is also especially true for IT. When it comes to handling infrastructure problems a well optimized voice channel is key for maintaining internal communications.
So, does your team of IT professionals have a plan for optimizing the voice channel? And how do you know if you need to make changes? Before investing in any new technologies, you’ll want to gauge the performance of your current voice tactics. Labor has been tight recently, so keep your current team up to date and fully prepared to handle any upcoming IT projects. The last thing IT needs is inefficient and faulty tech.
Hiya has put together an eBook, IT Professionals: How to Optimize Your Voice Calling Operations. Download this document to learn:
- How to optimize the technology of your telecom operations.
- How to optimize your operations by measuring KPIs.
- How to optimize telecom security to prevent fraud.
- How to calculate return on investment to optimize costs.