The growth of spam, scam, and fraud calls has eroded trust in the voice channel. The critical importance of reliability from Voice over Internet Protocol (VoIP) providers in the ever-evolving landscape of communication technology is now more important than ever. Businesses and their customers seek seamless, efficient, and secure voice communication solutions to put trust back into the voice call.
In its latest Winter 2024 Grid Report, peer-to-peer review site G2 ranked Hiya Connect as a High Performer for VoIP and for Easiest Setup in its Implementation Index for VoIP. Hiya earned an average rating of 4.7 out of 5 stars. Hiya Connect's branded caller ID allows companies to display their business name on outbound calls made to over 400M mobile phones worldwide, including 97% of the U.S. mobile market. Branded caller ID allows companies to add identity to their outbound calls display on the call recipients' devices by each individual phone number.
The recognition was awarded based on responses from verified customers and real users for each VoIP Providers question highlighted in the G2 review form. Hiya Connect achieved this recognition by receiving positive reviews from verified users compared to similar products in the VoIP category. A product must receive 10 or more reviews to be included in the report.
User testimonials play a significant role in highlighting the real-world impact of a VoIP provider. G2's Winter 2024 Grid Report features positive reviews from Hiya Connect users, emphasizing the platform’s reliability, feature-rich offerings, and excellent customer support.
Below, read a sampling of reviews from the hundreds of organizations that use Hiya Connect to add identity to each of their outbound phone calls — effectively improving answer rates, right-party contact rates, call center productivity, and more.
“It makes businesses look much more professional, especially those making many outbound calls. Hiya also offers peace of mind to end users that the call is legitimate, and in return, they are more likely to answer.”
“Hiya takes on its full value in a prospecting context where we have seen a 20% increase in the pick-up rate.”
“With the different mobile providers, using Hiya is a must to display your company's name for customers. More and more people receive unknown and spam calls that are unanswered.”
“Hiya portal is intuitive and easy, and getting the branded caller ID set up is easy.”
“We love visualizing how our calls look on people's phones and the added benefit of standing out to our prospects.”
“Being able to give customers and potential customers peace of mind when they receive a call from us.”
Hiya Connect’s recognition as a High Performer in G2's Winter 2024 Grid Report for VoIP Providers underscores its commitment to providing customers with the best branded calling solutions and services.
Discover how Hiya Connect helps organizations reach their customers with branded calling solutions.