--- title: "The Hiya Voice: News and views for better voice performance | Branded Call" description: Branded Call | Voice performance trends, news, and product updates from Hiya. Learn more about improving voice connections and solutions for protections. --- [![Hiya logo](https://blog.hiya.com/hubfs/hiya-new-purple.svg)](https://www.hiya.com/) Solutions Solutions [For Mobile Operators Protect your network](https://www.hiya.com/solutions/operators) [For Businesses Brand your calls](https://www.hiya.com/solutions/businesses) [For People Get the mobile app](https://www.hiya.com/products/apps/hiya-spam-blocker) ###### Webinar Branded Calling 101 Weekly Webinar Make your company's calls more recognizable. Learn how Hiya can drive value for your business. [Sign up today Arrow Right](https://www.hiya.com/lp/webinar-series-intro-to-hiya-branded-call) Products Connect ###### [Branded Call Display your branded caller ID](https://www.hiya.com/products/connect/branded-call) ###### [Number Registration Display your branded caller ID](https://www.hiya.com/products/connect/number-registration) ###### [View Plans Flexible pricing for teams of all sizes](https://www.hiya.com/products/connect/pricing) Protect ###### [Spam Analytics Stop spam & fraud on your mobile network](https://www.hiya.com/products/protect/spam-analytics) ###### [AI Voice Detection Real-time AI voice detection](https://www.hiya.com/products/protect/ai-voice-detection) Mobile apps ###### [Hiya Spam Blocker Fraud & AI voice protection](https://www.hiya.com/products/apps/hiya-spam-blocker) ###### [Hiya AI Phone Productivity for busy people](https://www.hiya.com/products/apps/hiya-ai-phone) ![](https://blog.hiya.com/hubfs/sotc-report.avif) ###### Report State of the Call 2026 86% of unidentified calls go unanswered. Read the benchmark report for what is happening in voice today, and what you can do to drive business. [Read the report Arrow Right](https://www.hiya.com/state-of-the-call) Why Hiya? Overview [Why Hiya Your voice innovation partner](https://www.hiya.com/why-hiya) [How it works Get started quickly & easily](https://www.hiya.com/how-it-works) [Customer Stories Real companies, real results](https://www.hiya.com/case-studies) [Voice Intelligence Platform Industry’s leading voice platform](https://www.hiya.com/why-hiya/voice-intelligence-platform) [Trust Center Compliance, security, & privacy](https://www.hiya.com/why-hiya/trust-center) Company [About Leadership and history](https://www.hiya.com/company/about) [Careers We're hiring!](https://www.hiya.com/company/careers) [Contact us Get in touch](https://www.hiya.com/contact-us) ![](https://blog.hiya.com/hubfs/bclc-hero-img.webp) ###### Customer Story BCLC increases business KPIs with Hiya With Hiya Branded Call BCLC was able to increase contact rates, campaign efficiency, and revenue. [Read their story Arrow Right](https://www.hiya.com/customer-stories/bclc) Resources Resources [Resource Center](https://www.hiya.com/resources) [Partner Program](https://partners.hiya.com/) [Get Support](https://hiya.com/support) [Developer Docs](https://developer.hiya.com/) [Hiya Blog](https://blog.hiya.com/) [Newsroom](https://www.hiya.com/newsroom) [Events](https://www.hiya.com/events) ###### eBook 10 Tips for customer-friendly phone calls Prevent caller reputation issues and complaints with customer-friendly calling practices. [Read eBook Arrow Right](https://www.hiya.com/resources/ebooks/10-tips-for-customer-friendly-phone-calls) [Get Started Arrow Right](https://www.hiya.com/#audience) [Log in](https://connect.hiya.com/login) [Get started](https://www.hiya.com/#audience) # The Hiya Voice News and views for better voice performance ![](https://blog.hiya.com/hubfs/Product%20update%20tag%20-%20Blog%20Post%20Image%20%20(1300x730)%20-%20Feature@2x.jpg) [Feature](https://blog.hiya.com/tag/feature?hsLang=en) ## [Add Tags to phone numbers to see performance by campaign, region, agent & more](https://blog.hiya.com/add-tags-to-phone-numbers-to-see-performance?hsLang=en) Organize your numbers. See what's working. Act faster. The more phone numbers you manage, the ... Alia Logan Sep. 9, 2026 ![](https://blog.hiya.com/hubfs/MWC2026%20Recap%20Blog-Feature%20Image%20copy.webp) [Feature](https://blog.hiya.com/tag/feature?hsLang=en) ## [MWC 2026: Voice is the New Battleground for Trust](https://blog.hiya.com/mwc-2026-voice-is-the-new-battleground-for-trust?hsLang=en) James Lau Mar. 12, 2026 ![](https://blog.hiya.com/hubfs/Hiya-delivers-top-tier-Speech_Deepfake-Detection-on-hugging-face_blog.png) [Feature](https://blog.hiya.com/tag/feature?hsLang=en) ## [Hiya Delivers Top-Tier Speech Deepfake Detection on the Hugging Face Arena](https://blog.hiya.com/hiya-delivers-top-tier-speech-deepfake-detection-on-the-hugging-face-arena?hsLang=en) David Martinez Gonzalez Feb. 23, 2026 ![](https://blog.hiya.com/hubfs/Hiya%20x%20MasOrange_blog@2x.jpg) [Feature](https://blog.hiya.com/tag/feature?hsLang=en) ## [MasOrange and Hiya help restore trust in voice calls for Spaniards](https://blog.hiya.com/hiya-and-masorange-partner-to-launch-llamada-visible-in-spain?hsLang=en) Mariano González-Cayuela Nov. 17, 2025 ## Reduce the risk of spam labeling on your business calls Register your business numbers to establish yourself as a legitimate caller to carriers — reducing your risk of spam labeling. Sign up for your free Hiya account to register today. [Create free account](https://www.hiya.com/products/connect/number-registration) ![](https://blog.hiya.com/hubfs/hiya-reg-blog_phones.png) ## All articles - [Scam Trends](https://blog.hiya.com/tag/scam-trends?hsLang=en) - [Spam & Fraud Protection](https://blog.hiya.com/tag/spam-fraud-protection?hsLang=en) - [Branded Call](https://blog.hiya.com/tag/branded-call) - [Hiya Protect](https://blog.hiya.com/tag/hiya-protect?hsLang=en) - [Call Intelligence](https://blog.hiya.com/tag/call-intelligence?hsLang=en) - [Hiya Connect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) - [Company News](https://blog.hiya.com/tag/company-news?hsLang=en) - [Tips & Tricks](https://blog.hiya.com/tag/tips-tricks?hsLang=en) - [Scam of the Month](https://blog.hiya.com/tag/scam-of-the-month?hsLang=en) - [Call Labeling](https://blog.hiya.com/tag/call-labeling?hsLang=en) - [Culture & Careers](https://blog.hiya.com/tag/culture-careers?hsLang=en) - [AI Voice](https://blog.hiya.com/tag/ai-voice?hsLang=en) - [Feature](https://blog.hiya.com/tag/feature?hsLang=en) - [Product Updates](https://blog.hiya.com/tag/product-updates?hsLang=en) - [Reputation](https://blog.hiya.com/tag/reputation?hsLang=en) - [Success Stories](https://blog.hiya.com/tag/success-stories?hsLang=en) - [Business number registration](https://blog.hiya.com/tag/business-number-registration?hsLang=en) - [Hiya AI Phone](https://blog.hiya.com/tag/hiya-ai-phone?hsLang=en) - [Call Reputation](https://blog.hiya.com/tag/call-reputation?hsLang=en) - [Deepfake Voice Detection](https://blog.hiya.com/tag/deepfake-voice-detection?hsLang=en) ![](https://blog.hiya.com/hubfs/1-Change-Caller-ID_A.jpg) ## [4 Benefits of Changing Your Outbound Caller ID](https://blog.hiya.com/benefits-change-caller-id?hsLang=en) Don’t be an unidentified phone number. Hiya’s Branded Call (right) enables businesses to display their name, logo and reason for the call ... Alia Logan Oct. 2, 2026 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [calllabeling](https://blog.hiya.com/tag/call-labeling?hsLang=en) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) ![](https://blog.hiya.com/hubfs/SotC2026-France%20Focus.webp) ## [Nearly half of French consumers have lost money to a phone ...](https://blog.hiya.com/nearly-half-of-french-consumers-have-lost-money-to-a-phone-scam?hsLang=en) Nearly half of consumers in France have lost money to a phone scam in the past year. That’s three times more than other countries surveyed. ... Rob Unsworth Sep. 29, 2026 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) - [hiyaprotect](https://blog.hiya.com/tag/hiya-protect?hsLang=en) - [spam&fraudprotection](https://blog.hiya.com/tag/spam-fraud-protection?hsLang=en) ![](https://blog.hiya.com/hubfs/400-prefix-blog.webp) ## [Spain’s 400-prefix law will make it harder to reach ...](https://blog.hiya.com/spains-400-prefix-law-will-make-it-harder-to-reach-customers?hsLang=en) We are just days away from the implementation of a new regulation that is sure to affect businesses in Spain that make outbound calls: the ... Mariano González-Cayuela Sep. 24, 2026 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [calllabeling](https://blog.hiya.com/tag/call-labeling?hsLang=en) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) ![](https://blog.hiya.com/hubfs/SotC2026-Germany%20Focus-1.webp) ## [German businesses lose €43,000/yr because they can’t reach ...](https://blog.hiya.com/german-businesses-lose-because-they-cant-reach-their-customers?hsLang=en) Communicating with customers and prospects is critical for the success of any business. Yet, more than three-fourths of German businesses ... Michael Berger Sep. 22, 2026 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) ![](https://blog.hiya.com/hubfs/SotC2026-Spain%20Focus.webp) ## [Businesses in Spain are having a tough time connecting with ...](https://blog.hiya.com/sotc-2026-spain?hsLang=en) According to a survey commissioned by Hiya, 59% of business professionals who use the phone in their role say they’ve lost out on deals or ... Mariano González-Cayuela Sep. 16, 2026 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) ![](https://blog.hiya.com/hubfs/Product%20update%20tag%20-%20Blog%20Post%20Image%20%20(1300x730)%20-%20Feature@2x.jpg) ## [Add Tags to phone numbers to see performance by campaign, ...](https://blog.hiya.com/add-tags-to-phone-numbers-to-see-performance?hsLang=en) Organize your numbers. See what's working. Act faster. The more phone numbers you manage, the harder it gets to see how any one campaign, ... Alia Logan Sep. 9, 2026 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [feature](https://blog.hiya.com/tag/feature?hsLang=en) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) - [tips&tricks](https://blog.hiya.com/tag/tips-tricks?hsLang=en) ![](https://blog.hiya.com/hubfs/Operators-Linkedin-Vodafone%20ireland.jpg) ## [Hiya expands voice trust in Ireland with branded calling on ...](https://blog.hiya.com/hiya-expands-voice-trust-in-ireland-with-branded-calling-on-vodafone?hsLang=en) We’re excited to announce that Hiya Connect is now available to eligible Vodafone customers in Ireland, extending Branded Calling to a new ... Stephanie Boulanger Aug. 24, 2026 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [companynews](https://blog.hiya.com/tag/company-news?hsLang=en) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) ![](https://blog.hiya.com/hubfs/2026/blog/SotC2026-Canada%20Focus.jpg) ## [Survey: Canadian businesses losing revenue due to ...](https://blog.hiya.com/canadian-businesses-losing-revenue?hsLang=en) Nearly 9 out of 10 business professionals in Canada have lost out on deals or lost customers because they could not reach their customers ... Lena Prickett Aug. 5, 2026 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) ![](https://blog.hiya.com/hubfs/G2%20Summer%202026%20-%20Blog%20Post%20Image%20%20(1300x730)%20-%20Feature@2x.jpg) ## [Hiya awarded 16 G2 Summer 2026 badges for branded caller ID](https://blog.hiya.com/hiya-awarded-16-g2-summer-2026-badges-for-branded-caller-id?hsLang=en) We know how effective Hiya’s branded caller ID can be, but when real-world users brag about it, that’s what really matters. That’s why we ... Lena Prickett Jul. 9, 2026 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [calllabeling](https://blog.hiya.com/tag/call-labeling?hsLang=en) - [companynews](https://blog.hiya.com/tag/company-news?hsLang=en) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) ![](https://blog.hiya.com/hubfs/Hiya%20x%20Bouygues_blog@2x.webp) ## [Hiya powers France's first network-level branded calling ...](https://blog.hiya.com/hiya-powers-frances-first-network-level-branded-calling-deployment-with-bouygues-telecom?hsLang=en) France’s Bouygues Telecom has deployed Hiya's Branded Call across its network, making it the first French mobile operator to offer business ... Stephanie Boulanger May. 14, 2026 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [companynews](https://blog.hiya.com/tag/company-news?hsLang=en) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) ![](https://blog.hiya.com/hubfs/blog-header-SOTC-3.webp) ## [Eroding trust is crippling the voice channel](https://blog.hiya.com/eroding-trust-is-crippling-the-voice-channel?hsLang=en) Trust in voice calls is declining. In fact, when consumers receive calls from numbers they don’t recognize, only 14% immediately answer — ... Stephanie Boulanger Apr. 14, 2026 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [companynews](https://blog.hiya.com/tag/company-news?hsLang=en) - [hiyaprotect](https://blog.hiya.com/tag/hiya-protect?hsLang=en) - [spam&fraudprotection](https://blog.hiya.com/tag/spam-fraud-protection?hsLang=en) ![](https://blog.hiya.com/hubfs/Blog%20-%20SOTC%20Trend%203%20-%202026.04%20B%20(without%20Text).jpg) ## [Subscribers believe mobile network operators should protect ...](https://blog.hiya.com/subscribers-believe-mobile-network-operators-should-protect-them-against-voice-fraud?hsLang=en) In a survey of more than 12,000 consumers for Hiya’s State of the Call 2026 report, consumers were asked who should be most responsible for ... Stephanie Boulanger Apr. 9, 2026 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [companynews](https://blog.hiya.com/tag/company-news?hsLang=en) - [hiyaprotect](https://blog.hiya.com/tag/hiya-protect?hsLang=en) - [spam&fraudprotection](https://blog.hiya.com/tag/spam-fraud-protection?hsLang=en) ![](https://blog.hiya.com/hubfs/Blog-SOTCTrend2.avif) ## [AI is making voice fraud worse, both in volume and in ...](https://blog.hiya.com/ai-is-making-voice-fraud-worse-both-in-volume-and-in-targeting?hsLang=en) AI is weaponizing the voice channel, with automated AI agents increasing the volume of attacks and deepfake technology making targeting ... Stephanie Boulanger Mar. 26, 2026 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [companynews](https://blog.hiya.com/tag/company-news?hsLang=en) - [hiyaprotect](https://blog.hiya.com/tag/hiya-protect?hsLang=en) - [spam&fraudprotection](https://blog.hiya.com/tag/spam-fraud-protection?hsLang=en) ![](https://blog.hiya.com/hubfs/Hiya%20x%20Vodafone_blog@2x.avif) ## [Hiya and Vodafone bring branded calling to nearly 100% of UK](https://blog.hiya.com/hiya-and-vodafone-bring-branded-calling-to-nearly-100-of-uk?hsLang=en) Hiya and Vodafone have partnered to deliver secure, verified branded calling within Vodafone’s UK network, making Hiya the only company now ... Stephanie Boulanger Mar. 18, 2026 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [calllabeling](https://blog.hiya.com/tag/call-labeling?hsLang=en) - [companynews](https://blog.hiya.com/tag/company-news?hsLang=en) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) ![](https://blog.hiya.com/hubfs/consumer-frustration-blog-hero.avif) ## [Survey: Consumer frustration with unwanted calls is ...](https://blog.hiya.com/survey-consumer-frustration-with-unwanted-calls-is-increasing?hsLang=en) Consumer frustration with unwanted calls continues to increase year over year, as consumers say they receive an average of 7 unwanted calls ... Stephanie Boulanger Mar. 17, 2026 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [companynews](https://blog.hiya.com/tag/company-news?hsLang=en) - [hiyaprotect](https://blog.hiya.com/tag/hiya-protect?hsLang=en) - [spam&fraudprotection](https://blog.hiya.com/tag/spam-fraud-protection?hsLang=en) ![](https://blog.hiya.com/hubfs/Hiy-and-O2-Telefonica-blog-feature-img.png) ## [Hiya + O2 Telefónica expand branded calling to over 90% of ...](https://blog.hiya.com/hiya-o2-telef%C3%B3nica-expand-branded-calling-to-98-of-german-market?hsLang=en) Hiya is pleased to announce the launch of branded calling with O2 Telefónica, marking a major expansion of trusted caller ID across ... Stephanie Boulanger Feb. 19, 2026 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [calllabeling](https://blog.hiya.com/tag/call-labeling?hsLang=en) - [companynews](https://blog.hiya.com/tag/company-news?hsLang=en) ![](https://blog.hiya.com/hubfs/Hiya%20x%20Deutsche%20Telekom_blog@2x%20(1).jpg) ## [Deutsche Telekom and Hiya bring branded calling at scale to ...](https://blog.hiya.com/deutsche-telekom-and-hiya-bring-branded-calling-at-scale-to-germany?hsLang=en) At a glance... Hiya's Branded Call is now available to all Deutsche Telekom mobile subscribers in Germany. Incoming branded calls enable ... Stephanie Boulanger Jan. 13, 2026 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [companynews](https://blog.hiya.com/tag/company-news?hsLang=en) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) ![](https://blog.hiya.com/hubfs/Blog-G2-badge-awards-Winter-2026.png) ## [Hiya awarded 10 G2 Winter 2026 badges for branded caller ID](https://blog.hiya.com/hiya-awarded-10-g2-winter-2026-badges-for-branded-caller-id?hsLang=en) Hiya has once again been recognized for excellence of its branded caller ID solution, Hiya Branded Call. In the Contact Center Quality ... Dave Suzuki Jan. 6, 2026 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [calllabeling](https://blog.hiya.com/tag/call-labeling?hsLang=en) - [companynews](https://blog.hiya.com/tag/company-news?hsLang=en) ![](https://blog.hiya.com/hubfs/Hiya%20x%20MasOrange_blog@2x.jpg) ## [MasOrange and Hiya help restore trust in voice calls for ...](https://blog.hiya.com/hiya-and-masorange-partner-to-launch-llamada-visible-in-spain?hsLang=en) I miss the days when seeing my phone light up meant someone I wanted to hear from was calling. For years now, when it rings, I rarely ... Mariano González-Cayuela Nov. 17, 2025 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [calllabeling](https://blog.hiya.com/tag/call-labeling?hsLang=en) - [companynews](https://blog.hiya.com/tag/company-news?hsLang=en) - [feature](https://blog.hiya.com/tag/feature?hsLang=en) - [spam&fraudprotection](https://blog.hiya.com/tag/spam-fraud-protection?hsLang=en) ![](https://blog.hiya.com/hubfs/Blog_GCTR-Q1-2025-Trend04_B.webp) ## [Consumers & businesses losing millions due to calling ...](https://blog.hiya.com/consumers-businesses-losing-millions-due-to-calling-challenges?hsLang=en) Sometimes, unwanted calls are merely annoying or a waste of time. But too often, they result in significant financial losses for consumers, ... Hiya Team Nov. 6, 2025 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [calllabeling](https://blog.hiya.com/tag/call-labeling?hsLang=en) - [callreputation](https://blog.hiya.com/tag/call-reputation?hsLang=en) ![](https://blog.hiya.com/hubfs/Blog_GCTR-Q1-2025-Trend02_B@2x.webp) ## [Survey finds that voice security remains a major concern](https://blog.hiya.com/voice-security-still-a-major-concern-for-consumers-professionals?hsLang=en) Consumers prefer voice calls over email and text messages for their most important communications — such as dealing with healthcare and ... Hiya Team Oct. 30, 2025 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [calllabeling](https://blog.hiya.com/tag/call-labeling?hsLang=en) ![](https://blog.hiya.com/hubfs/Blog_GCTR-Q1-2025-Trend01_B@2x.webp) ## [Survey: Voice calls are critical for businesses and ...](https://blog.hiya.com/survey-voice-calls-are-critical-for-businesses-and-consumers?hsLang=en) Texting and emails may be a popular way for consumers to communicate with friends and for businesses to send automated messages to ... Hiya Team Oct. 21, 2025 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [companynews](https://blog.hiya.com/tag/company-news?hsLang=en) ![](https://blog.hiya.com/hubfs/Blog-feature-pricing-tier-expansion-article.png) ## [Hiya expands self-service pricing](https://blog.hiya.com/hiya-expands-self-service-pricing-for-branded-call?hsLang=en) At Hiya, our mission has always been simple: help businesses connect with customers in a way that’s trusted, professional, and effective. ... Dave Suzuki Sep. 9, 2025 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [companynews](https://blog.hiya.com/tag/company-news?hsLang=en) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) ![](https://blog.hiya.com/hubfs/Blog-feature-iOS26-update.jpg) ## [Apple’s iOS 26 Call Screening: What You Need to Know](https://blog.hiya.com/what-you-need-to-know-about-apples-ios-26-call-screening?hsLang=en) On September 15, Apple will release its new operating system iOS26. One of the headline features is Call Screening, designed to give ... Dave Suzuki Sep. 8, 2025 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [calllabeling](https://blog.hiya.com/tag/call-labeling?hsLang=en) - [companynews](https://blog.hiya.com/tag/company-news?hsLang=en) ![](https://blog.hiya.com/hubfs/Blog-Spain-outbound-call-restriction-B.webp) ## [Why branded calls are more important than ever in Spain ...](https://blog.hiya.com/why-branded-calls-are-more-important-than-ever-in-spain-after-new-outbound-calling-restrictions?hsLang=en) Spain is taking a firm stance on unwanted calls. Mariano González-Cayuela Aug. 5, 2025 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) ![](https://blog.hiya.com/hubfs/Blog_Spam-calls-declined-in-the-UK-in-the-first-half-of-2024_B@2x.jpg) ## [The hidden cost of unknown callers: Why UK businesses are ...](https://blog.hiya.com/the-hidden-cost-of-unknown-callers-why-uk-businesses-are-losing-revenue-every-day?hsLang=en) Every day, thousands of UK businesses make calls to customers who want, need, and expect to hear from them. Yet an alarming number of these ... Natalie Graham Jul. 30, 2025 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [calllabeling](https://blog.hiya.com/tag/call-labeling?hsLang=en) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) ![](https://blog.hiya.com/hubfs/Blog-G2-Summer-2025-awards-feature-image.avif) ## [Hiya wins 16 G2 Summer 2025 Badges for branded caller ID ...](https://blog.hiya.com/hiya-wins-16-g2-summer-2025-badges-for-branded-caller-id-excellence?hsLang=en) Hiya has once again been recognized for excellence — earning 16 G2 Summer 2025 badges across global, regional, and ... Natalie Graham Jul. 22, 2025 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [companynews](https://blog.hiya.com/tag/company-news?hsLang=en) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) ![](https://blog.hiya.com/hubfs/Blog-What-is-branded-caller-ID-and-why-does-it-matter-B.webp) ## [What is branded caller ID and why does it matter?](https://blog.hiya.com/what-is-branded-caller-id-and-why-does-it-matter?hsLang=en) We’ve all been there. You see an unknown number light up your phone screen, hesitate, and then ignore it—or worse, answer it only to hear a ... Natalie Graham Jul. 8, 2025 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [callintelligence](https://blog.hiya.com/tag/call-intelligence?hsLang=en) - [calllabeling](https://blog.hiya.com/tag/call-labeling?hsLang=en) - [callreputation](https://blog.hiya.com/tag/call-reputation?hsLang=en) - [feature](https://blog.hiya.com/tag/feature?hsLang=en) ![](https://blog.hiya.com/hubfs/Blog-G2-Spring-2025-awards-feature-image.avif) ## [Hiya recognized as a leader in G2 Spring 2025 Reports](https://blog.hiya.com/hiya-recognized-as-a-leader-in-g2-spring-2025-reports?hsLang=en) In today’s digital-first world, the trust between businesses and customers has never been more critical — yet phone calls, once a primary ... Natalie Graham Apr. 17, 2025 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [companynews](https://blog.hiya.com/tag/company-news?hsLang=en) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) ![](https://blog.hiya.com/hubfs/Blog_How%20Branded%20Call%20is%20revolutionizing%20inbound%20lead%20engagement_B-1.avif) ## [How Branded Call is revolutionizing inbound lead engagement](https://blog.hiya.com/how-branded-call-is-revolutionizing-inbound-lead-engagement?hsLang=en) In today’s competitive landscape, standing out in a crowded marketplace is more critical than ever. With so many companies vying for the ... Hiya Team Apr. 14, 2025 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [calllabeling](https://blog.hiya.com/tag/call-labeling?hsLang=en) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) ![](https://blog.hiya.com/hubfs/Blog_Answer%20rates%20along%20dont%20tell%20the%20whole%20story%20of%20Branded%20Call%20impact_B-1.avif) ## [Branded Call impact](https://blog.hiya.com/branded-call-impact?hsLang=en) Branded caller ID is designed to help businesses increase trust, improve answer rates, and drive better customer engagement. However, ... Natalie Graham Apr. 8, 2025 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [callintelligence](https://blog.hiya.com/tag/call-intelligence?hsLang=en) - [calllabeling](https://blog.hiya.com/tag/call-labeling?hsLang=en) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) ![](https://blog.hiya.com/hubfs/Blog_Call-deliverability_UK_2025-B-1.avif) ## [Call deliverability](https://blog.hiya.com/call-deliverability?hsLang=en) In 2024, Google and Yahoo introduced stricter email-sending requirements to enhance consumer protection, making it more challenging for ... Natalie Graham Apr. 7, 2025 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [businessnumberregistration](https://blog.hiya.com/tag/business-number-registration?hsLang=en) - [calllabeling](https://blog.hiya.com/tag/call-labeling?hsLang=en) - [callreputation](https://blog.hiya.com/tag/call-reputation?hsLang=en) ![](https://blog.hiya.com/hubfs/G2%20Fall%202024%20-%20Linkedin%20Post%20Image%20%20(1200x628)@2x%20(3).jpg) ## [Hiya Connect Celebrates 14 G2 Badges in Fall 2024 Reports](https://blog.hiya.com/hiya-connect-celebrates-g2-badges-in-fall-2024-reports?hsLang=en) We’re excited to announce that Hiya has won 14 G2 badges in the Fall 2024 reports for our branded caller ID solution, Hiya Connect! This ... Natalie Graham Mar. 18, 2025 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) ![](https://blog.hiya.com/hubfs/Blog-feature-image-size.png) ## [Hiya recognized with 13 badges in G2 Winter 2025 Reports](https://blog.hiya.com/hiya-recognized-with-13-badges-in-g2-winter-2025-reports?hsLang=en) Hiya earned 13 badges and secured the prestigious title of Momentum Leader in the G2 Winter 2025 Reports for its branded calling solution, ... Natalie Graham Mar. 13, 2025 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [calllabeling](https://blog.hiya.com/tag/call-labeling?hsLang=en) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) ![](https://blog.hiya.com/hubfs/Blog_How-to-upgrade-_to-Branded-Call-from-_Number-Registration_B.jpg) ## [Upgrade to Branded Call and boost your answer rates](https://blog.hiya.com/upgrade-to-branded-call-and-boost-your-answer-rates?hsLang=en) If you're using Hiya Connect to register your business numbers, you're already taking steps to reduce the risk of your calls getting ... Michelle Wallace Mar. 5, 2025 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) - [tips&tricks](https://blog.hiya.com/tag/tips-tricks?hsLang=en) ![](https://blog.hiya.com/hubfs/image4-1.avif) ## [What to expect when you sign up for Hiya Branded Call](https://blog.hiya.com/what-to-expect-when-you-sign-up-for-hiya-branded-call?hsLang=en) If your business makes outbound calls, you know how important it is for customers to recognize and trust who’s calling. Hiya Connect can ... Dave Suzuki Feb. 25, 2025 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [callintelligence](https://blog.hiya.com/tag/call-intelligence?hsLang=en) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) - [tips&tricks](https://blog.hiya.com/tag/tips-tricks?hsLang=en) ![](https://blog.hiya.com/hubfs/Blog_The-call-ID-blindspot_2025_B.jpg) ## [The Caller ID Blindspot: Why Traditional Caller ID Falls ...](https://blog.hiya.com/the-caller-id-blindspot-why-traditional-caller-id-falls-short-in-todays-contact-centers?hsLang=en) When caller ID was first introduced in the 1980s, it revolutionized communication. For the first time, people could identify who was ... Natalie Graham Feb. 20, 2025 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) ![](https://blog.hiya.com/hubfs/Blog_Difference-between-Registartion-and-Branded-Call_B.jpg) ## [What’s the difference between Hiya Connect Number ...](https://blog.hiya.com/whats-the-difference-between-hiya-connect-number-registration-and-branded-call?hsLang=en) Natalie Graham Feb. 13, 2025 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [businessnumberregistration](https://blog.hiya.com/tag/business-number-registration?hsLang=en) - [calllabeling](https://blog.hiya.com/tag/call-labeling?hsLang=en) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) ![](https://blog.hiya.com/hubfs/Blog_Hiya-Connect-Pricing-Tiers_B.jpg) ## [Choosing the Right Hiya Connect Branded Call Plan for Your ...](https://blog.hiya.com/choosing-the-right-hiya-connect-branded-call-plan-for-your-business?hsLang=en) If your business makes outbound calls, you need to stand out. Hiya Connect Branded Call can help you increase your answer rates by ... Michelle Wallace Feb. 12, 2025 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [companynews](https://blog.hiya.com/tag/company-news?hsLang=en) ![](https://blog.hiya.com/hubfs/Blog_Hiya-Expands-Branded-Call-Optionse_2025_B.jpg) ## [Hiya Expands Branded Call Options: More Flexibility, More ...](https://blog.hiya.com/hiya-expands-branded-call-options-more-flexibility-more-businesses-more-opportunity?hsLang=en) Dave Suzuki Feb. 11, 2025 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [companynews](https://blog.hiya.com/tag/company-news?hsLang=en) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) - [productupdates](https://blog.hiya.com/tag/product-updates?hsLang=en) ![](https://blog.hiya.com/hubfs/Hiya-Bell-Partner-B@2x.jpg) ## [Hiya and Bell Canada Partner in Branded Call](https://blog.hiya.com/hiya-and-bell-canada-partnership?hsLang=en) We are thrilled to officially announce a new partnership between Bell Canada and Hiya, bringing Branded Call to businesses across Canada. ... Hiya Team Jan. 8, 2025 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) ![](https://blog.hiya.com/hubfs/Blog-Everything-we-shipped-in-2024-B1.jpg) ## [What Hiya launched in 2024, and how it can help you in 2025](https://blog.hiya.com/what-hiya-launched-in-2024?hsLang=en) As we begin a new year, this is a good time to look back at everything we accomplished in the previous year. 2024 was a busy year for Hiya. ... Hiya Team Jan. 7, 2025 - [aivoice](https://blog.hiya.com/tag/ai-voice?hsLang=en) - [brandedcall](https://blog.hiya.com/tag/branded-call) - [deepfakevoicedetection](https://blog.hiya.com/tag/deepfake-voice-detection?hsLang=en) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) - [hiyaprotect](https://blog.hiya.com/tag/hiya-protect?hsLang=en) ![](https://blog.hiya.com/hubfs/Email%20Header%20Image%20(1200x600)@2x-2.jpg) ## [Businesses can now purchase Branded Call directly from our ...](https://blog.hiya.com/launches-pay-as-you-go-branded-call?hsLang=en) Michelle Wallace Nov. 26, 2024 - [brandedcall](https://blog.hiya.com/tag/branded-call) ![](https://blog.hiya.com/hubfs/Blog-Connect-Mythbusters01_B.jpg) ## [Why relying on local phone numbers could be hurting your ...](https://blog.hiya.com/relying-on-local-phone-numbers-could-be-hurting-contact-rate?hsLang=en) Sales and marketing teams know the importance of the phone call to reach new and existing customers, and the first step is to get the ... Natalie Graham Sep. 5, 2024 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) - [tips&tricks](https://blog.hiya.com/tag/tips-tricks?hsLang=en) ![](https://blog.hiya.com/hubfs/Blog-Post-How%20Identuty%20should%20work%20(2).png) ## [Rethinking identity on the voice channel](https://blog.hiya.com/rethinking-identity-on-the-voice-channel?hsLang=en) Consumers have very little trust in the voice call. In fact, 92% of consumers think unidentified calls are fraudulent, according to Hiya’s ... Michelle Wallace Aug. 15, 2024 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) - [hiyaprotect](https://blog.hiya.com/tag/hiya-protect?hsLang=en) ![](https://blog.hiya.com/hubfs/Blog-Unmasking-the-truth-behind-scam-phone-calls_B%20(1).jpg) ## [Unmasking the truth behind scam phone calls](https://blog.hiya.com/unmasking-the-truth-behind-scam-phone-calls?hsLang=en) Scam calls are a worldwide problem. Each year, Hiya analyzes billions of calls across 40+ countries, and of those calls, more than 14% were ... Michelle Wallace Jul. 11, 2024 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) - [hiyaprotect](https://blog.hiya.com/tag/hiya-protect?hsLang=en) - [scamtrends](https://blog.hiya.com/tag/scam-trends?hsLang=en) - [spam&fraudprotection](https://blog.hiya.com/tag/spam-fraud-protection?hsLang=en) ![](https://blog.hiya.com/hubfs/Blog-G2-leader-B.jpg) ## [Hiya Connect scores Leader ranking on G2](https://blog.hiya.com/hiya-connect-scores-leader-ranking-on-g2?hsLang=en) We’re excited to share that Hiya earned 13 badges in the latest Summer 2024 Reports from G2 - which includes being named a Leader in the ... Natalie Graham Jul. 10, 2024 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [companynews](https://blog.hiya.com/tag/company-news?hsLang=en) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) ![](https://blog.hiya.com/hubfs/Top-4-reasons-phone-carriers-seek-out-spam-%26-fraud-protection-B.jpg) ## [Top 4 reasons phone carriers invest in spam & fraud ...](https://blog.hiya.com/top-4-reasons-phone-carriers-invest-in-spam-fraud-protection?hsLang=en) Here at Hiya, we’ve successfully deployed voice security solutions with phone carriers across the globe. In meeting with carriers large and ... Shaun Kehrberg Jun. 28, 2024 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [hiyaprotect](https://blog.hiya.com/tag/hiya-protect?hsLang=en) - [spam&fraudprotection](https://blog.hiya.com/tag/spam-fraud-protection?hsLang=en) ![](https://blog.hiya.com/hubfs/Scam-of-the-Month_2024_06_Utility-and-disconnect-scams-B.jpg) ## [Scam of the month: Utility and disconnect scams](https://blog.hiya.com/scam-of-the-month-utility-and-disconnect-scams?hsLang=en) If you received a call from your utility company informing you that your electricity would be shut off within the hour due to lack of ... Hiya Team Jun. 15, 2024 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [hiyaprotect](https://blog.hiya.com/tag/hiya-protect?hsLang=en) - [scamofthemonth](https://blog.hiya.com/tag/scam-of-the-month?hsLang=en) - [scamtrends](https://blog.hiya.com/tag/scam-trends?hsLang=en) - [spam&fraudprotection](https://blog.hiya.com/tag/spam-fraud-protection?hsLang=en) ![](https://blog.hiya.com/hubfs/Blog-SOTC%202024%20WEBINAR%20recap-B%20(3).jpg) ## [State of the Call 2024 webinar: watch on demand](https://blog.hiya.com/state-of-the-call-2024-webinar-watch-on-demand?hsLang=en) “A question I get asked a lot is ‘Is the phone call dead?’ I can guarantee you the answer is no. But, I can say that the voice channel has ... Patchen Noelke Jun. 1, 2024 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [reputation](https://blog.hiya.com/tag/reputation?hsLang=en) - [scamtrends](https://blog.hiya.com/tag/scam-trends?hsLang=en) ![](https://blog.hiya.com/hubfs/Blog_G2_Spring_2024-B%20(1).jpg) ## [Hiya receives second consecutive High Performer on G2 Grid ...](https://blog.hiya.com/hiya-receives-second-consecutive-high-performer-on-g2-grid-reports-for-voip-providers?hsLang=en) We’re thrilled to share that Hiya has received its second-consecutive High Performer ranking in the latest G2 Spring 2024 Grid Report for ... Elise Harrington May. 15, 2024 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [companynews](https://blog.hiya.com/tag/company-news?hsLang=en) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) ![](https://blog.hiya.com/hubfs/Web_Hero.svg) ## [2024 State of the Call: Consumers prefer voice, but spam ...](https://blog.hiya.com/2024-state-of-the-call-consumers-prefer-voice-but-spam-and-fraud-are-threats?hsLang=en) While consumers and businesses continue to prioritize voice calls, phone fraud, and spam are on the rise, posing a threat to the medium ... Tanvi Saxena Mar. 28, 2024 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) - [hiyaprotect](https://blog.hiya.com/tag/hiya-protect?hsLang=en) - [scamtrends](https://blog.hiya.com/tag/scam-trends?hsLang=en) ![](https://lh7-us.googleusercontent.com/tIllOFVRVnfSyL7MiZVU-6UjGXBq79Jb2zCCNy0B8qaYvtwvJbVgkDb6EZIo9A7ZSdbLoXMyWvqUT_FeBNy9lxoaecLoC1EF8H4m2aHqeeiky77f0vmgMzOTVJK5lRCJ_fIwxow977O1iVS9X20_d_s) ## [Highlights from Mobile World Congress Barcelona 2024](https://blog.hiya.com/highlights-from-mobile-world-congress-barcelona-2024?hsLang=en) Hiya was delighted to meet customers and partners in person at Mobile World Congress 2024, the world’s largest and most influential trade ... Hiya Team Mar. 14, 2024 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [companynews](https://blog.hiya.com/tag/company-news?hsLang=en) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) - [hiyaprotect](https://blog.hiya.com/tag/hiya-protect?hsLang=en) - [spam&fraudprotection](https://blog.hiya.com/tag/spam-fraud-protection?hsLang=en) ![](https://blog.hiya.com/hubfs/For%20Open%20Graph%20(with%20Text)%20(2).png) ## [Facing the challenge of AI scam calls](https://blog.hiya.com/ai-scams-are-on-the-rise-protect-your-business-hiya?hsLang=en) Imagine you get a call seeming to be from the president of the United States urgently telling you not to vote in the upcoming election. ... Hiya Team Mar. 4, 2024 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) - [scamtrends](https://blog.hiya.com/tag/scam-trends?hsLang=en) ![](https://blog.hiya.com/hubfs/For%20Open%20Graph%20(with%20Text)-Feb-29-2024-11-05-20-2756-PM.png) ## [Adapting to changes in customer notifications with better ...](https://blog.hiya.com/adapting-to-changes-in-customer-notifications-with-better-call-practices?hsLang=en) In an era where digital communication is paramount, recent policy shifts in email spam protection by giants like Gmail, soon to be echoed ... Natalie Graham Feb. 29, 2024 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) - [reputation](https://blog.hiya.com/tag/reputation?hsLang=en) ![](https://blog.hiya.com/hubfs/For%20Open%20Graph%20(with%20Text)-Feb-16-2024-09-50-03-1070-PM.png) ## [Don't use inaccurate data to measure branded calling ...](https://blog.hiya.com/dont-use-inaccurate-data-to-measure-branded-calling-performance?hsLang=en) Branded caller ID is an investment for any enterprise that makes a high volume of calls. And, just as with any other expense, management ... Alex Salkin Feb. 16, 2024 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [callintelligence](https://blog.hiya.com/tag/call-intelligence?hsLang=en) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) ![](https://blog.hiya.com/hubfs/For%20Open%20Graph%20(with%20Text)-Feb-09-2024-08-40-16-7791-PM.png) ## [Deflating the ballooning challenge of Artificially Inflated ...](https://blog.hiya.com/deflating-the-ballooning-challenge-of-artificially-inflated-traffic?hsLang=en) Throughout the telecommunications industry, Artificially Inflated Traffic (AIT) continues to be a concern, driving up enterprise costs and ... Alex Salkin Feb. 9, 2024 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) ![](https://blog.hiya.com/hubfs/For%20Open%20Graph%20(with%20Text)-Jan-31-2024-01-00-37-0490-AM.png) ## [Understanding and avoiding the Eversource scam](https://blog.hiya.com/understanding-and-avoiding-the-eversource-scam?hsLang=en) In an era dominated by technology, phone scams have become an escalating concern for individuals and businesses alike. The ubiquity of ... Hiya Team Jan. 31, 2024 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [calllabeling](https://blog.hiya.com/tag/call-labeling?hsLang=en) - [scamtrends](https://blog.hiya.com/tag/scam-trends?hsLang=en) - [spam&fraudprotection](https://blog.hiya.com/tag/spam-fraud-protection?hsLang=en) ![](https://blog.hiya.com/hubfs/For%20Open%20Graph%20(with%20Text)%20copy%202-1.png) ## [Introducing call branding in the UK](https://blog.hiya.com/introducing-call-branding-in-the-uk-hiya?hsLang=en) Hiya’s data show that more than one in every four unidentified calls received in the UK are flagged as spam. Brits experience one of the ... Hiya Team Jan. 11, 2024 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [callintelligence](https://blog.hiya.com/tag/call-intelligence?hsLang=en) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) - [hiyaprotect](https://blog.hiya.com/tag/hiya-protect?hsLang=en) - [tips&tricks](https://blog.hiya.com/tag/tips-tricks?hsLang=en) ![](https://blog.hiya.com/hubfs/For%20Open%20Graph%20(with%20Text)-Jan-06-2024-01-10-34-5082-AM.png) ## [Speed to lead: how to improve sales calling practices](https://blog.hiya.com/speed-to-lead-how-to-improve-sales-calling-practices-hiya?hsLang=en) Meeting buyers where they are is essential in today's ever-evolving buyer landscape. Comparison sites and online marketplaces provide ... Natalie Graham Jan. 4, 2024 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [calllabeling](https://blog.hiya.com/tag/call-labeling?hsLang=en) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) - [reputation](https://blog.hiya.com/tag/reputation?hsLang=en) ![](https://blog.hiya.com/hubfs/For%20Open%20Graph%20(with%20Text)-Dec-13-2023-12-20-54-4902-AM.png) ## [Are robocalls illegal? Laws, protections, and best practices](https://blog.hiya.com/are-robocalls-illegal-laws-protections-and-best-practices?hsLang=en) Robocalls have become a nuisance in the lives of consumers and businesses alike. These unsolicited calls often deliver pre-recorded ... Hiya Team Dec. 13, 2023 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [calllabeling](https://blog.hiya.com/tag/call-labeling?hsLang=en) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) - [reputation](https://blog.hiya.com/tag/reputation?hsLang=en) - [spam&fraudprotection](https://blog.hiya.com/tag/spam-fraud-protection?hsLang=en) ![](https://blog.hiya.com/hubfs/CCW%20Digital%20Canada%20Webinar%20-%20Blog@2x.jpg) ## [Call branding essentials for Canadian businesses](https://blog.hiya.com/call-branding-essentials-for-canadian-businesses?hsLang=en) Hiya’s data shows that one in every five unidentified calls received in Canada is flagged as a suspicious call, and Canadians experience ... Hiya Team Dec. 7, 2023 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [callintelligence](https://blog.hiya.com/tag/call-intelligence?hsLang=en) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) - [hiyaprotect](https://blog.hiya.com/tag/hiya-protect?hsLang=en) - [tips&tricks](https://blog.hiya.com/tag/tips-tricks?hsLang=en) ![](https://blog.hiya.com/hubfs/For%20Open%20Graph%20(with%20Text).png) ## [Revitalizing phone connections: improving call reputation ...](https://blog.hiya.com/revitalizing-phone-connections-improving-call-reputation-through-data?hsLang=en) For most people, receiving unwanted calls is a routine experience. In fact, Hiya data shows that one out of every four calls consumers ... Hiya Team Nov. 20, 2023 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [callintelligence](https://blog.hiya.com/tag/call-intelligence?hsLang=en) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) - [hiyaprotect](https://blog.hiya.com/tag/hiya-protect?hsLang=en) - [reputation](https://blog.hiya.com/tag/reputation?hsLang=en) ![](https://blog.hiya.com/hubfs/For%20Open%20Graph%20(with%20Text)-Jan-08-2024-07-41-02-7822-PM.png) ## [How Canadian voice providers defend against fraudulent calls](https://blog.hiya.com/how-canadian-carriers-defend-against-spam-and-scam-calls-hiya?hsLang=en) Since the beginning of 2023, more people in Canada have begun seeing “call labels” on some calls they receive. These labels warn call ... Alex Salkin Nov. 8, 2023 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [callintelligence](https://blog.hiya.com/tag/call-intelligence?hsLang=en) - [calllabeling](https://blog.hiya.com/tag/call-labeling?hsLang=en) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) - [hiyaprotect](https://blog.hiya.com/tag/hiya-protect?hsLang=en) - [reputation](https://blog.hiya.com/tag/reputation?hsLang=en) ![](https://blog.hiya.com/hubfs/AdobeStock_635929113-1.jpeg) ## [Mastering outbound calls: strategies for success](https://blog.hiya.com/mastering-outbound-calls-strategies-for-success-hiya?hsLang=en) Outbound calls play a pivotal role in connecting with customers, prospects, and partners. They enable companies to proactively reach out, ... Hiya Team Oct. 26, 2023 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [callintelligence](https://blog.hiya.com/tag/call-intelligence?hsLang=en) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) ![](https://blog.hiya.com/hubfs/shutterstock_1320853091.jpg) ## [How Apple iOS 17 update impacts voice calling](https://blog.hiya.com/how-apple-ios-17-update-impacts-voice-calling?hsLang=en) A new season is upon us. The leaves are changing, kids are going back to school, and as Apple users have come to expect for years now, ... Alex Salkin Oct. 12, 2023 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [callintelligence](https://blog.hiya.com/tag/call-intelligence?hsLang=en) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) - [hiyaprotect](https://blog.hiya.com/tag/hiya-protect?hsLang=en) ![](https://blog.hiya.com/hubfs/Why-customer-centric-_companies-A.jpg) ## [Why customer-centric companies need branded caller ID to ...](https://blog.hiya.com/why-customer-centric-companies-need-branded-caller-id-to-build-loyalty?hsLang=en) Customer experience is more than a buzzword. It’s the sum of all interactions between a customer and a business. In a world where customers ... Hiya Team Sep. 8, 2023 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) - [tips&tricks](https://blog.hiya.com/tag/tips-tricks?hsLang=en) ![](https://blog.hiya.com/hubfs/Why-voice-matters-to-mortgage-A.jpg) ## [How mortgage lenders can close sales faster with branded ...](https://blog.hiya.com/how-mortgage-lenders-can-close-sales-faster-with-branded-caller-id?hsLang=en) Consumers love the convenience of online shopping. It’s quick, easy and can be done at any hour of the day or night. But when it comes to ... Hiya Team Aug. 29, 2023 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [callintelligence](https://blog.hiya.com/tag/call-intelligence?hsLang=en) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) - [tips&tricks](https://blog.hiya.com/tag/tips-tricks?hsLang=en) ![](https://blog.hiya.com/hubfs/Branded-Insurance-Calls-Why-A.jpg) ## [Branded insurance calls: Why insurance providers need them](https://blog.hiya.com/branded-insurance-calls-why-insurance-providers-need-them?hsLang=en) In today's competitive insurance industry, brand recognition plays a crucial role in attracting and retaining customers. One effective way ... Hiya Team Aug. 21, 2023 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) - [tips&tricks](https://blog.hiya.com/tag/tips-tricks?hsLang=en) ![](https://blog.hiya.com/hubfs/3-tips-cold-to-hot-A.jpg) ## [4 tips to turn cold calls into hot conversations](https://blog.hiya.com/4-tips-to-turn-cold-calls-into-hot-conversations?hsLang=en) While digital channels continue to grow in popularity for simple purchases, there are some purchases where communicating via an app or ... Natalie Graham Aug. 17, 2023 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) - [tips&tricks](https://blog.hiya.com/tag/tips-tricks?hsLang=en) ![](https://blog.hiya.com/hubfs/What-is-lead-nurturing-and-how-can-calls-help-A.jpg) ## [What is lead nurturing and how can calls help?](https://blog.hiya.com/what-is-lead-nurturing-and-how-can-calls-help?hsLang=en) Some purchase decisions are easy. If you're at the grocery store and need a certain product, you may look at the choices on the shelf and ... Hiya Team Aug. 15, 2023 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) ![](https://blog.hiya.com/hubfs/resized_shutterstock_2230017835%20(1).jpg) ## [Spam labeling: the role of recipient reactions](https://blog.hiya.com/spam-labeling-the-role-of-recipient-reactions?hsLang=en) With the rise of spam calls, our phones have become battlegrounds, where legitimate calls vie for our attention amidst a deluge of unwanted ... Alex Salkin Jul. 11, 2023 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [callintelligence](https://blog.hiya.com/tag/call-intelligence?hsLang=en) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) - [hiyaprotect](https://blog.hiya.com/tag/hiya-protect?hsLang=en) ![](https://blog.hiya.com/hubfs/next%20pic_shutterstock_2282470183%20(1).jpg) ## [Scam calls: The top 4 most impersonated industries](https://blog.hiya.com/scam-calls-top-4-most-impersonated-industries?hsLang=en) In most phone scams there is a caller and a victim. But with impersonation scams, there are two victims: the individual who gets scammed ... Alex Salkin Jul. 6, 2023 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) - [successstories](https://blog.hiya.com/tag/success-stories?hsLang=en) - [tips&tricks](https://blog.hiya.com/tag/tips-tricks?hsLang=en) ![](https://blog.hiya.com/hubfs/resized_shutterstock_1248952621%20(1).jpg) ## [Best call practices: 4 tips for financial services](https://blog.hiya.com/best-call-practices-4-tips-for-financial-services?hsLang=en) Consumers love the convenience of online banking and mobile apps when it comes to simple financial transactions like checking account ... Natalie Graham Jul. 5, 2023 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) - [tips&tricks](https://blog.hiya.com/tag/tips-tricks?hsLang=en) ![](https://blog.hiya.com/hubfs/Are-your-business-calls-being-flagged-as-spam-B.jpg) ## [Are your business calls being flagged as spam?](https://blog.hiya.com/are-your-business-calls-being-flagged-as-spam?hsLang=en) You call and call again, trying to reach your customers or prospects. Different days, different times, but still no answer. Why don’t the ... Alex Salkin Jun. 30, 2023 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) - [tips&tricks](https://blog.hiya.com/tag/tips-tricks?hsLang=en) ![](https://blog.hiya.com/hubfs/sssshutterstock_2196259511%20(1).jpg) ## [What is vishing?](https://blog.hiya.com/what-is-voice-phishing?hsLang=en) Most people have received a call that sounds alarming and urges them to take immediate action to protect their bank account or prevent a ... Hiya Team Jun. 26, 2023 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) - [hiyaprotect](https://blog.hiya.com/tag/hiya-protect?hsLang=en) - [scamtrends](https://blog.hiya.com/tag/scam-trends?hsLang=en) ![](https://blog.hiya.com/hubfs/shutterstock_1498621124.jpg) ## [Understanding spam rate: enhancing call performance and ...](https://blog.hiya.com/understanding-spam-rate-enhancing-call-performance-and-debunking-myths-with-hiya-connect?hsLang=en) Navigating the telecommunication landscape can be a complex task for businesses, especially with the rising tide of spam calls. At Hiya, we ... Alex Salkin Jun. 20, 2023 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [callintelligence](https://blog.hiya.com/tag/call-intelligence?hsLang=en) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) ![](https://blog.hiya.com/hubfs/Boost-your-business-growth-A.jpg) ## [Boost your business growth with branded caller ID: A ...](https://blog.hiya.com/boost-your-business-growth-with-branded-caller-id-a-powerful-tool-for-remodeling-and-landscaping-companies?hsLang=en) In the hyper-competitive world of remodeling and landscaping, standing out and reaching potential customers promptly is not a choice – it's ... Alex Salkin Jun. 16, 2023 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) - [tips&tricks](https://blog.hiya.com/tag/tips-tricks?hsLang=en) ![](https://blog.hiya.com/hubfs/Avg-time-cost-of-spam-and-fraud-A.jpg) ## [The high cost of spam calls in dollars and lost time](https://blog.hiya.com/the-high-cost-of-spam-calls-in-dollars-and-lost-time?hsLang=en) You might think of unwanted calls as a mere annoyance. But there are huge costs associated with nuisance and fraud calls, both in terms of ... Alex Salkin Jun. 16, 2023 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) - [tips&tricks](https://blog.hiya.com/tag/tips-tricks?hsLang=en) ![](https://blog.hiya.com/hubfs/Call-Reputation-Masterclass-01-A.jpg) ## [Top 10 reasons your calls are reported as spam](https://blog.hiya.com/top-10-reasons-your-calls-are-reported-as-spam-part-1?hsLang=en) If you're an enterprise that makes a lot of calls, you might have been perplexed and frustrated about why some of your calls are heading ... Dave Suzuki Jun. 8, 2023 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) - [tips&tricks](https://blog.hiya.com/tag/tips-tricks?hsLang=en) ![](https://blog.hiya.com/hubfs/The-value-of-Voice-in-an-omni-channel-world-A.jpg) ## [The value of voice in an omni-channel world: Insights from ...](https://blog.hiya.com/the-value-of-voice-in-an-omni-channel-world-insights-from-hiyas-2023-state-of-the-call-report?hsLang=en) With all the communications options available to consumers today — email, text, video calls, social media, etc. — you might think the phone ... Alex Salkin Jun. 7, 2023 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) - [tips&tricks](https://blog.hiya.com/tag/tips-tricks?hsLang=en) ![](https://blog.hiya.com/hubfs/Call-Transparency-A.jpg) ## [Call transparency for your telecom dialing strategy](https://blog.hiya.com/call-transparency-for-your-telecom-dialing-strategy?hsLang=en) With so many phone scams creating uneasiness for consumers, one of the biggest challenges for outbound call centers is establishing ... Hiya Team Jun. 6, 2023 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) - [tips&tricks](https://blog.hiya.com/tag/tips-tricks?hsLang=en) ![](https://blog.hiya.com/hubfs/Solar-A.jpg) ## [Harness the power of branded caller ID to boost your solar ...](https://blog.hiya.com/harness-the-power-of-branded-caller-id-to-boost-your-solar-companys-revenue?hsLang=en) You have a hot lead. The prospective customer has recently filled out a form saying she wants to be contacted to get a quote on solar ... Alex Salkin May. 18, 2023 - [brandedcall](https://blog.hiya.com/tag/branded-call) ![](https://blog.hiya.com/hubfs/shutterstock_1568981593.jpg) ## [What are “Spam Risk” or “Scam Likely” numbers and why do ...](https://blog.hiya.com/what-are-scam-likely-and-spam-risk-numbers?hsLang=en) One of the best advancements in telephone technology over the past 50 years is the caller ID display. Being able to see who is calling has ... Hiya Team Apr. 21, 2023 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) - [hiyaprotect](https://blog.hiya.com/tag/hiya-protect?hsLang=en) - [spam&fraudprotection](https://blog.hiya.com/tag/spam-fraud-protection?hsLang=en) ![](https://blog.hiya.com/hubfs/SotC2023%20Webinar_Blog%20Post%20Image%20(1300x730)@2x.jpg) ## [State of the Call 2023 webinar: the importance of identity](https://blog.hiya.com/state-of-the-call-webinar-the-importance-of-identity?hsLang=en) “Identity is king.” - Tanvi Saxena, VP of Product Management at Hiya For the 6th year in a row, Hiya has gathered top trends and insights ... Hiya Team Apr. 14, 2023 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [callintelligence](https://blog.hiya.com/tag/call-intelligence?hsLang=en) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) - [tips&tricks](https://blog.hiya.com/tag/tips-tricks?hsLang=en) ![](https://blog.hiya.com/hubfs/Untitled%20design.jpg) ## [What is customer effort score (CES)?](https://blog.hiya.com/customer-effort-score?hsLang=en) Customer effort score, also known as CES, is a customer experience metric that measures the effort a customer has to exert in order to ... Hiya Team Apr. 11, 2023 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [callintelligence](https://blog.hiya.com/tag/call-intelligence?hsLang=en) ![](https://blog.hiya.com/hubfs/Blog-Post-Graphic-FINAL%20(1).jpg) ## [Enterprise Caller Scoring - a new layer of Hiya Protect](https://blog.hiya.com/enterprise-caller-scoring?hsLang=en) Hiya just announced the release of Enterprise Caller Scoring, a new layer of Hiya’s Adaptive AI. This new feature of Hiya Protect further ... Hiya Team Mar. 15, 2023 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [callintelligence](https://blog.hiya.com/tag/call-intelligence?hsLang=en) - [companynews](https://blog.hiya.com/tag/company-news?hsLang=en) ![](https://blog.hiya.com/hubfs/shutterstock_764926084.jpg) ## [What is an outbound call center?](https://blog.hiya.com/what-is-an-outbound-call-center?hsLang=en) Outbound calls are a huge part of marketing, customer service, sales, research, fundraising, and so many other business operations. But ... Hiya Team Mar. 10, 2023 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [callintelligence](https://blog.hiya.com/tag/call-intelligence?hsLang=en) - [companynews](https://blog.hiya.com/tag/company-news?hsLang=en) ![](https://blog.hiya.com/hubfs/shutterstock_2020248824.jpg) ## [Protecting vulnerable populations from phone scams](https://blog.hiya.com/protecting-vulnerable-populations-from-phone-scams?hsLang=en) Anyone can be fooled by a phone scam. All it takes is to get caught off guard or to hear something that sounds plausible and act on it ... Hiya Team Mar. 8, 2023 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [scamtrends](https://blog.hiya.com/tag/scam-trends?hsLang=en) - [spam&fraudprotection](https://blog.hiya.com/tag/spam-fraud-protection?hsLang=en) ![](https://blog.hiya.com/hubfs/Blog-Post-Graphic%20V1.png) ## [Global Call Threat Report: the world is drowning in spam ...](https://blog.hiya.com/global-call-threat-report?hsLang=en) The world is drowning in spam calls. That seems to be the overarching contention of the recently-published Global Call Threat Report from ... Hiya Team Feb. 23, 2023 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [companynews](https://blog.hiya.com/tag/company-news?hsLang=en) - [scamtrends](https://blog.hiya.com/tag/scam-trends?hsLang=en) - [spam&fraudprotection](https://blog.hiya.com/tag/spam-fraud-protection?hsLang=en) ![](https://blog.hiya.com/hubfs/shutterstock_320200388.jpg) ## [What is number rotation and why is it so insidious?](https://blog.hiya.com/what-is-number-rotation?hsLang=en) Consumers are being bombarded with spam. In response, carriers have implemented technology to block or label suspected spam and fraud calls ... Jonathan Nelson Feb. 23, 2023 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [companynews](https://blog.hiya.com/tag/company-news?hsLang=en) - [scamtrends](https://blog.hiya.com/tag/scam-trends?hsLang=en) - [spam&fraudprotection](https://blog.hiya.com/tag/spam-fraud-protection?hsLang=en) ![](https://blog.hiya.com/hubfs/shutterstock_666449803.jpg) ## [Contact centers vs. call centers](https://blog.hiya.com/contact-centers-vs-call-centers?hsLang=en) Contact centers and call centers both operate and promote customer communications. Although their names are similar, call centers and ... Hiya Team Feb. 17, 2023 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [callintelligence](https://blog.hiya.com/tag/call-intelligence?hsLang=en) - [companynews](https://blog.hiya.com/tag/company-news?hsLang=en) ![](https://blog.hiya.com/hubfs/shutterstock_1036825459.jpg) ## [5 ways to improve banking communication](https://blog.hiya.com/5-ways-to-improve-banking-communication?hsLang=en) One of the best ways to set your bank apart from the competition is to provide top-tier communication to your customers. Without it, ... Hiya Team Feb. 2, 2023 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [callintelligence](https://blog.hiya.com/tag/call-intelligence?hsLang=en) ![](https://blog.hiya.com/hubfs/shutterstock_1940660341.jpg) ## [Hiya expands branded caller ID to all major U.S. carriers](https://blog.hiya.com/hiya-expands-branded-caller-id-to-all-major-us-carriers?hsLang=en) We are excited to announce that Hiya Connect, our branded caller ID solution, is now available across all major U.S. carriers including ... Alex Salkin Jan. 27, 2023 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [callintelligence](https://blog.hiya.com/tag/call-intelligence?hsLang=en) ![](https://blog.hiya.com/hubfs/Linkedin%20Post%20Image%20%20(1200x627)_2x-5.png) ## [BT Group and EE Select Hiya for Spam and Fraud Call ...](https://blog.hiya.com/bt-group-and-ee-select-hiya-protect?hsLang=en) We’re thrilled to announce a new agreement with BT Group and EE, to provide the industry’s leading call protection service, Hiya Protect, ... Andrea Moreno Jan. 24, 2023 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [companynews](https://blog.hiya.com/tag/company-news?hsLang=en) - [scamtrends](https://blog.hiya.com/tag/scam-trends?hsLang=en) ![](https://blog.hiya.com/hubfs/2-1.jpg) ## [Beyond Answer Rates: Attempts to Connect for Sales](https://blog.hiya.com/beyond-answer-rates-attempts-to-connect-for-sales?hsLang=en) Welcome to the latest post in our Beyond Answer Rates series. Last time we talked about the metrics that are impacted every time an ... Hiya Team Jan. 19, 2023 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [callintelligence](https://blog.hiya.com/tag/call-intelligence?hsLang=en) ![](https://blog.hiya.com/hubfs/Untitled-4.jpg) ## [What Are Call Center KPIs?](https://blog.hiya.com/what-are-call-center-kpis?hsLang=en) Key Performance Indicators (KPIs) are specific metrics that a business sets in order to drive performance; these metrics can align ... Hiya Team Jan. 10, 2023 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [callintelligence](https://blog.hiya.com/tag/call-intelligence?hsLang=en) ![](https://blog.hiya.com/hubfs/Untitled-1-1.jpg) ## [Traditional Caller ID vs Branded Caller ID](https://blog.hiya.com/traditional-caller-id-vs-branded-caller-id?hsLang=en) When you receive a call from an unidentified number, do you answer it or ignore it? If you ignore it, you’re with the majority of ... Hiya Team Jan. 5, 2023 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [callintelligence](https://blog.hiya.com/tag/call-intelligence?hsLang=en) ![](https://blog.hiya.com/hubfs/picture-blog-color.png) ## [Beyond Answer Rates: Attempts to Connect for Services](https://blog.hiya.com/beyond-answer-rates-attempts-to-connect-for-services?hsLang=en) Whether your business is making outbound calls for sales or customer service, you know that maintaining a base of happy customers is the ... Hiya Team Dec. 15, 2022 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [callintelligence](https://blog.hiya.com/tag/call-intelligence?hsLang=en) ![](https://blog.hiya.com/hubfs/Grandparent%20Scam%20on%20the%20Rise%20in%20Canada.png) ## [Hey Grandma, I'm in Trouble: Grandparent Scam on the Rise ...](https://blog.hiya.com/grandparent-scam-in-canada?hsLang=en) Millions of dollars are being stolen from Canadians in what’s been called the grandparent scam. Here’s how it works: The scammer calls, ... Hiya Team Nov. 7, 2022 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [scamtrends](https://blog.hiya.com/tag/scam-trends?hsLang=en) ![](https://blog.hiya.com/hubfs/Beyond%20Answer%20Rates-%20First%20Call%20Resolution%20and%20First%20Call%20Close_.png) ## [Beyond Answer Rates: First Call Resolution and First Call ...](https://blog.hiya.com/beyond-answer-rates-first-call-resolution-first-call-close?hsLang=en) Call centers are well aware of the importance of answer rates: a critical metric that tracks the percentage of customers who answer your ... Hiya Team Nov. 3, 2022 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [callintelligence](https://blog.hiya.com/tag/call-intelligence?hsLang=en) ![](https://blog.hiya.com/hubfs/SotC_blog-Header.jpg) ## [State of the Call for Services: How Spam Impacts the Voice ...](https://blog.hiya.com/state-of-the-call-2022-cutomer-service-webinar?hsLang=en) Over the last few years, we have seen the work world change drastically; remote work is becoming the norm. The voice channel is the ... Hiya Team Oct. 20, 2022 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [callintelligence](https://blog.hiya.com/tag/call-intelligence?hsLang=en) - [companynews](https://blog.hiya.com/tag/company-news?hsLang=en) ![](https://blog.hiya.com/hubfs/5.png) ## [Webinar: Is Your Branded Caller ID Solution Secure?](https://blog.hiya.com/webinar-is-your-branded-caller-id-solution-secure?hsLang=en) Hiya will be presenting a special webinar at the upcoming STIR/SHAKEN Enterprise Summit, a week-long webinar series focused on enterprise ... Hiya Team Oct. 12, 2022 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [callintelligence](https://blog.hiya.com/tag/call-intelligence?hsLang=en) - [spam&fraudprotection](https://blog.hiya.com/tag/spam-fraud-protection?hsLang=en) ![](https://blog.hiya.com/hubfs/Blog%20Image%20template2.png) ## [Cold Call the Right Way: 4 Tips to Improve Your Success ...](https://blog.hiya.com/cold-call-the-right-way?hsLang=en) If your phone rings with an unknown number, how likely are you to answer it? If you’re like most Americans, the percentage chance of ... Hiya Team Oct. 10, 2022 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [callintelligence](https://blog.hiya.com/tag/call-intelligence?hsLang=en) ![](https://blog.hiya.com/hubfs/shutterstock_2167915349.jpg) ## [iOS 16 Changes the Way Caller Names are Displayed on ...](https://blog.hiya.com/ios-16-changes-caller-name-display?hsLang=en) IOS 16 has arrived and is fully available for all iPhone users. There are a ton of new customizable features, improvements, and ... Hiya Team Sep. 23, 2022 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [companynews](https://blog.hiya.com/tag/company-news?hsLang=en) ![](https://blog.hiya.com/hubfs/john-schnobrich-FlPc9_VocJ4-unsplash.jpg) ## [Turning Call Data into Actionable Customer Insights with ...](https://blog.hiya.com/call-insights-unwrapped?hsLang=en) Over the years, there’s been an explosion of new ways for businesses and consumers to communicate. Customers’ expectations of their ... Grant Beckmann Sep. 15, 2022 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [callintelligence](https://blog.hiya.com/tag/call-intelligence?hsLang=en) ![](https://blog.hiya.com/hubfs/Beyond%20CATI.jpg) ## [Beyond CATI: Making Real Connections with Voice](https://blog.hiya.com/beyond-cati?hsLang=en) Computer-assisted telephone interviewing (CATI) is a technology that saves time and increases response rates for companies that use ... Hiya Team Sep. 9, 2022 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [callintelligence](https://blog.hiya.com/tag/call-intelligence?hsLang=en) ![](https://blog.hiya.com/hubfs/Beyond-Answer-Rates---Call-Duration.jpg) ## [Beyond Answer Rates: Call Duration](https://blog.hiya.com/beyond-answer-rates-call-duration?hsLang=en) When you get lost in a captivating phone call, it can feel as though hours pass by in the blink of an eye. You find yourself reflecting ... Hiya Team Aug. 19, 2022 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [callintelligence](https://blog.hiya.com/tag/call-intelligence?hsLang=en) ![](https://blog.hiya.com/hubfs/shutterstock_2104399460_smaller.jpg) ## [Nurture Your Leads by Ensuring Your Calls are Answered](https://blog.hiya.com/nurture-leads-ensuring-calls-are-answered?hsLang=en) In its most simplistic form, lead nurturing is the act of turning qualified prospects into sales-ready opportunities. Effective lead ... Hiya Team Aug. 11, 2022 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [callintelligence](https://blog.hiya.com/tag/call-intelligence?hsLang=en) ![](https://blog.hiya.com/hubfs/shutterstock_1073119463_smaller.jpg) ## [Why does my number show up as a spam risk?](https://blog.hiya.com/why-does-my-number-show-up-as-a-spam-risk?hsLang=en) As an individual consumer, you probably appreciate it when your caller ID identifies incoming calls with a “Spam Risk” label or similar ... Patchen Noelke Jul. 22, 2022 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [scamtrends](https://blog.hiya.com/tag/scam-trends?hsLang=en) ![](https://blog.hiya.com/hubfs/SOTC%20CAN%202022_Landing_Page.jpg) ## [The State of Voice in Canada in 2022](https://blog.hiya.com/state-of-the-call-canada?hsLang=en) Hiya recently released the State of the Call: Canada 2022 report and the results are definitive; voice is not only growing in popularity, ... Hiya Team Jun. 28, 2022 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [callintelligence](https://blog.hiya.com/tag/call-intelligence?hsLang=en) ![](https://blog.hiya.com/hubfs/shutterstock_640816642_smaller.jpg) ## [Call Conversion and Improved Answer Rates](https://blog.hiya.com/call-conversion-improved-answer-rates?hsLang=en) Whether it’s an internal business development group or an external call center, call conversion rates are used as measurements of ... Hiya Team Jun. 24, 2022 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [callintelligence](https://blog.hiya.com/tag/call-intelligence?hsLang=en) ![](https://blog.hiya.com/hubfs/shutterstock_1059942887_smaller.jpg) ## [Taking You Beyond the Black Box with Branded Call ...](https://blog.hiya.com/beyond-the-black-box-with-branded-call-intelligence?hsLang=en) Within any large enterprise, the call center is one of the most sophisticated operations in the company. High performing call centers ... Hiya Team Jun. 21, 2022 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [callintelligence](https://blog.hiya.com/tag/call-intelligence?hsLang=en) - [companynews](https://blog.hiya.com/tag/company-news?hsLang=en) ![](https://blog.hiya.com/hubfs/Branded%20Call%20Blog%20Image.jpg) ## [Hiya Launches Branded Call Intelligence](https://blog.hiya.com/hiya-launches-branded-call-intelligence?hsLang=en) We are happy to announce the launch of Hiya’s Branded Call Intelligence. This full suite of call delivery and performance analytics is ... Hiya Team Jun. 20, 2022 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [callintelligence](https://blog.hiya.com/tag/call-intelligence?hsLang=en) - [companynews](https://blog.hiya.com/tag/company-news?hsLang=en) - [productupdates](https://blog.hiya.com/tag/product-updates?hsLang=en) ![](https://blog.hiya.com/hubfs/shutterstock_2034136052_smaller.jpg) ## [Extend Call Duration Through Transparent Data](https://blog.hiya.com/extend-call-duration-through-transparent-data?hsLang=en) Spoof calls are causing a devastating effect on the reputation of call centers and businesses everywhere. When customers are not able to ... Hiya Team Jun. 14, 2022 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [callintelligence](https://blog.hiya.com/tag/call-intelligence?hsLang=en) ![](https://blog.hiya.com/hubfs/shutterstock_2092365418_smaller.jpg) ## [6 Customer Service Tips for Financial Companies](https://blog.hiya.com/customer-service-tips-for-finance-companies?hsLang=en) Companies in the financial service industry can improve conversion rates and build customer loyalty by delivering high-quality financial ... Hiya Team Jun. 2, 2022 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [companynews](https://blog.hiya.com/tag/company-news?hsLang=en) - [tips&tricks](https://blog.hiya.com/tag/tips-tricks?hsLang=en) ![](https://blog.hiya.com/hubfs/shutterstock_582687739_smaller.jpg) ## [5 Strategies for Banking Customer Service](https://blog.hiya.com/5-strategies-for-banking-customer-service?hsLang=en) There is a single quality that unites every company regardless of industry: customer service. Every organization is striving to build loyal ... Hiya Team May. 25, 2022 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [tips&tricks](https://blog.hiya.com/tag/tips-tricks?hsLang=en) ![](https://blog.hiya.com/hubfs/shutterstock_686780497_smaller.jpg) ## [How Real Estate Agencies Can Benefit from an Optimized ...](https://blog.hiya.com/real-estate-optimized-voice-channel?hsLang=en) Spring has sprung and many people are looking to make a drastic change in their lives. This season brings with it the opportunity to start ... Hiya Team May. 17, 2022 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [callintelligence](https://blog.hiya.com/tag/call-intelligence?hsLang=en) ![](https://blog.hiya.com/hubfs/shutterstock_344017406_smaller.jpg) ## [Improve Answer Rates with Transparent Data](https://blog.hiya.com/transparent-data?hsLang=en) The scammers are getting smarter. Their deceptive measures have infiltrated the voice channel and now everyone’s reputation is at risk. ... Hiya Team May. 14, 2022 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [callintelligence](https://blog.hiya.com/tag/call-intelligence?hsLang=en) ![](https://blog.hiya.com/hubfs/shutterstock_354719702.jpg) ## [How Big Box Retailers Can Stay Connected this Spring](https://blog.hiya.com/how-retailers-stay-connected-this-spring?hsLang=en) The sun is shining and everyone is anxious to get out and greet the open world. With the spring season well underway it is safe to say that ... Hiya Team May. 5, 2022 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [callintelligence](https://blog.hiya.com/tag/call-intelligence?hsLang=en) - [scamtrends](https://blog.hiya.com/tag/scam-trends?hsLang=en) ![](https://blog.hiya.com/hubfs/HiyaHeader_InsideSalesPower.png) ## [IT Professionals: How to Optimize your Voice Calling ...](https://blog.hiya.com/it-professionals-optimize-voice?hsLang=en) In a world where IT departments are tasked with maintaining company computer systems, networks, software, and security, it’s easy to put ... Katie DeMatteis Apr. 27, 2022 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [callintelligence](https://blog.hiya.com/tag/call-intelligence?hsLang=en) ![](https://blog.hiya.com/hubfs/Feature%20Images_sales%20optimization_650x365.png) ## [How Movers and Home Improvement Specialists Benefit from an ...](https://blog.hiya.com/movers-and-home-improvement-voice-channel?hsLang=en) When spring rolls around it seems like everybody and their mothers are moving or working on some sort of home improvement project. As the ... Katie DeMatteis Apr. 21, 2022 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [callintelligence](https://blog.hiya.com/tag/call-intelligence?hsLang=en) - [scamtrends](https://blog.hiya.com/tag/scam-trends?hsLang=en) ![](https://blog.hiya.com/hubfs/omnichannel%20contact%20center.jpg) ## [Spoofing cell phone numbers](https://blog.hiya.com/spoofing-cell-phone-numbers?hsLang=en) Spoofed cell phone numbers allow calls from one number to be displayed as coming from another number. Spoofing occurs when callers ... Patchen Noelke Apr. 15, 2022 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [callintelligence](https://blog.hiya.com/tag/call-intelligence?hsLang=en) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) ![](https://blog.hiya.com/hubfs/pexels-ono-kosuki-6000137.jpg) ## [Optimizing Average Talk Time](https://blog.hiya.com/average-talk-time?hsLang=en) Have you ever had a conversation that seems to go on forever? You need a piece of information from the person, but they never seem to get ... Katie DeMatteis Apr. 13, 2022 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [callintelligence](https://blog.hiya.com/tag/call-intelligence?hsLang=en) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) ![](https://blog.hiya.com/hubfs/HiyaHeader_CSATscore.png) ## [Get Connected and Stay Connected: Combating Call Abandonment](https://blog.hiya.com/call-abandoment-rate?hsLang=en) A missed or abandoned call is a missed business opportunity for sales. While call abandonment and connection issues may seem like only a ... Katie DeMatteis Apr. 7, 2022 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [callintelligence](https://blog.hiya.com/tag/call-intelligence?hsLang=en) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) ![](https://blog.hiya.com/hubfs/Screen%20Shot%202021-12-27%20at%201.36.41%20PM.png) ## [Call Center’s Guide to Brand Protection](https://blog.hiya.com/call-center-brand-protection?hsLang=en) Every call makes an impression on your customers. Maintaining a good image is a responsibility that must be given attention. Without ... Katie DeMatteis Apr. 6, 2022 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [callintelligence](https://blog.hiya.com/tag/call-intelligence?hsLang=en) ![](https://blog.hiya.com/hubfs/HiyaHeader_CallCenterSolutions.png) ## [9 Call Center Best Practices](https://blog.hiya.com/call-center-best-practices?hsLang=en) Without a properly functioning call center, your business is missing out on a huge chance to engage with customers. Call centers allow ... Katie DeMatteis Apr. 1, 2022 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [callintelligence](https://blog.hiya.com/tag/call-intelligence?hsLang=en) - [tips&tricks](https://blog.hiya.com/tag/tips-tricks?hsLang=en) ![](https://blog.hiya.com/hubfs/Hiya-Headers_Sales%20call%20center.png) ## [The State of Voice in Insurance in 2022](https://blog.hiya.com/state-of-voice-insurance?hsLang=en) Recently, Hiya released our annual State of the Call report. We surveyed 1,800 professionals and 12,239 consumers across 6 different ... Katie DeMatteis Mar. 28, 2022 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [callintelligence](https://blog.hiya.com/tag/call-intelligence?hsLang=en) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) ![](https://blog.hiya.com/hubfs/Stir%20shaken%201.jpg) ## [Enterprise Connect: Bringing the Industry Together](https://blog.hiya.com/enterprise-connect-post?hsLang=en) Enterprise Connect brings the customer engagement industry together to share ideas and showcase new talent. This year the event ran from ... Hiya Team Mar. 25, 2022 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [callintelligence](https://blog.hiya.com/tag/call-intelligence?hsLang=en) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) ![](https://blog.hiya.com/hubfs/pexels-fauxels-3184465.jpg) ## [Call and Contact Center Expo: What You Missed](https://blog.hiya.com/call-and-contact-center-expo?hsLang=en) The Call & Contact Center Expo was on March 16th and 17th in Vegas. Hiya was there with industry experts to share innovative engagement ... Hiya Team Mar. 23, 2022 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [callintelligence](https://blog.hiya.com/tag/call-intelligence?hsLang=en) ![](https://blog.hiya.com/hubfs/Feature%20Images_Hiya%20New%20Content_Omnichannel%20contact%20center-1.png) ## [Six Different Types of Call Centers](https://blog.hiya.com/types-of-call-centers?hsLang=en) Can you imagine a world without call centers? There would be no technical support, no person to speak to about changing appointments, and ... Katie DeMatteis Mar. 18, 2022 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [callintelligence](https://blog.hiya.com/tag/call-intelligence?hsLang=en) - [tips&tricks](https://blog.hiya.com/tag/tips-tricks?hsLang=en) ![](https://blog.hiya.com/hubfs/MeetUps.png) ## [What To Expect at LeadsCon 2022!](https://blog.hiya.com/what-to-expect-at-leadscon-2022?hsLang=en) LeadsCon! Each March in Las Vegas, marketers come together from around the world to discuss the age-old question: how do we drive leads? ... Tina Yin Mar. 9, 2022 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [callintelligence](https://blog.hiya.com/tag/call-intelligence?hsLang=en) - [companynews](https://blog.hiya.com/tag/company-news?hsLang=en) - [productupdates](https://blog.hiya.com/tag/product-updates?hsLang=en) ![](https://blog.hiya.com/hubfs/SOTC_2022_blog_header.jpg) ## [Top 5 Trends in Voice in 2022](https://blog.hiya.com/top-5-trends-in-voice-in-2022?hsLang=en) This morning, Hiya released our annual State of the Call report. We surveyed 1,800 professionals and 12,239 consumers across 6 different ... Alex Algard Mar. 3, 2022 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [callintelligence](https://blog.hiya.com/tag/call-intelligence?hsLang=en) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) - [scamtrends](https://blog.hiya.com/tag/scam-trends?hsLang=en) ![](https://blog.hiya.com/hubfs/pexels-_getinspoco_-bibhash-banerjee-1047254.jpg) ## [Landline-Based Caller ID vs. Branded Caller ID](https://blog.hiya.com/landline-based-caller-id-vs-branded-caller-id?hsLang=en) It’s 1995. You’re at home with your parents and the phone rings. You trot over to the landline to see who’s calling. Though only 15 ... Alicia Marie Beatty Mar. 3, 2022 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) - [tips&tricks](https://blog.hiya.com/tag/tips-tricks?hsLang=en) ![](https://blog.hiya.com/hubfs/SOTC_2022_webinar_social_3-1.jpg) ## [Hiya’s 2022 State of the Call Webinar: The Highlights](https://blog.hiya.com/hiyas-2022-state-of-the-call-webinar-the-highlights?hsLang=en) Last Thursday (2/17), Alex Algard, founder and CEO of Hiya, Inc., presented the first look at our findings for our 2022 State of the ... Alicia Marie Beatty Feb. 23, 2022 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [companynews](https://blog.hiya.com/tag/company-news?hsLang=en) - [scamtrends](https://blog.hiya.com/tag/scam-trends?hsLang=en) ![](https://blog.hiya.com/hubfs/HiyaHeader_OutboundDialer.png) ## [Do You Really Need an Outbound Dialer Software?](https://blog.hiya.com/outbound-dialer-software?hsLang=en) In the robust environment of a call center floor, one of the biggest challenges call center managers face is preventing agents from ... Alicia Marie Beatty Feb. 9, 2022 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [callintelligence](https://blog.hiya.com/tag/call-intelligence?hsLang=en) - [tips&tricks](https://blog.hiya.com/tag/tips-tricks?hsLang=en) ![](https://blog.hiya.com/hubfs/SOTC_2022_resourcePageCard_wSpeaker.jpg) ## [State of the Call 2022 Webinar](https://blog.hiya.com/state-of-the-call-2022-webinar?hsLang=en) There is no doubt that the ongoing COVID-19 pandemic has drastically altered the workplace and our collective understanding of what ... Alicia Marie Beatty Feb. 1, 2022 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [callintelligence](https://blog.hiya.com/tag/call-intelligence?hsLang=en) - [companynews](https://blog.hiya.com/tag/company-news?hsLang=en) ![](https://blog.hiya.com/hubfs/Hiya_Webinar_2_Social_1200x600.jpg) ## [The ROI of Implementing Hiya Connect Webinar](https://blog.hiya.com/the-roi-of-implementing-hiya-connect-webinar?hsLang=en) Reaching and engaging with customers is critical to business success. But, so often, businesses struggle with exactly how to do that. There ... Julianne Maila Jan. 24, 2022 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [callintelligence](https://blog.hiya.com/tag/call-intelligence?hsLang=en) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) - [tips&tricks](https://blog.hiya.com/tag/tips-tricks?hsLang=en) ![](https://blog.hiya.com/hubfs/dQPyvfm0m39o4a6eaJ8Vj3Vqke6zpQEsPqd5TrNj.jpg) ## [Customer Contact Week Las Vegas](https://blog.hiya.com/customer-contact-week-las-vegas?hsLang=en) Happy 2022! As we get ready to hit the ground running in the new year, we’re excited to look back on one of our most exciting events from ... Alicia Marie Beatty Jan. 19, 2022 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [callintelligence](https://blog.hiya.com/tag/call-intelligence?hsLang=en) - [companynews](https://blog.hiya.com/tag/company-news?hsLang=en) ![](https://blog.hiya.com/hubfs/pexels-ono-kosuki-6000137.jpg) ## [What's the Best Caller ID Solution for Your Business?](https://blog.hiya.com/whats-best-caller-id-solution-for-your-business?hsLang=en) But first — what’s the deal with Caller ID? Alicia Marie Beatty Jan. 13, 2022 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [hiyaconnect](https://blog.hiya.com/tag/hiya-connect?hsLang=en) ## [Business phone number registration: how does it work?](https://blog.hiya.com/business-phone-number-registration-how-does-it-work?hsLang=en) Update: On July 31, 2024, Hiya released Hiya Registration, a free one-stop-shop for businesses everywhere to register their numbers. Learn ... Patchen Noelke Dec. 30, 2021 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [callintelligence](https://blog.hiya.com/tag/call-intelligence?hsLang=en) ![](https://blog.hiya.com/hubfs/pexels-tyler-lastovich-699122.jpg) ## [VPP vs. CNAM: What’s the Difference?](https://blog.hiya.com/vpp-vs.-cnam-whats-the-difference?hsLang=en) Is your branded call service running technology from the ‘70s? Alicia Marie Beatty Nov. 23, 2021 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [callintelligence](https://blog.hiya.com/tag/call-intelligence?hsLang=en) - [scamtrends](https://blog.hiya.com/tag/scam-trends?hsLang=en) ![](https://blog.hiya.com/hubfs/pexels-fauxels-3184465.jpg) ## [The Call Delivery Report](https://blog.hiya.com/the-call-delivery-report?hsLang=en) Here at Hiya, Accountability is one 3 core values that we stand behind in our Hiya Customer Bill of Rights. It’s important that our ... Alicia Marie Beatty Nov. 12, 2021 - [brandedcall](https://blog.hiya.com/tag/branded-call) ![](https://blog.hiya.com/hubfs/HiyaHeader_PhoneNumberReg.png) ## [What is enterprise branded call?](https://blog.hiya.com/branded-call?hsLang=en) We’ve all had the experience of seeing an unknown number pop up on our phones. Without thinking, we answer the call, only to hear, “\[car ... Hiya Team Nov. 4, 2021 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [callintelligence](https://blog.hiya.com/tag/call-intelligence?hsLang=en) ## [What Is the TCPA?](https://blog.hiya.com/what-is-tcpa?hsLang=en) In 1991, the Telephone Consumer Protection Act (TCPA) was passed by Congress to protect consumers from unwanted telephone solicitations. ... Hiya Team Oct. 22, 2021 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [tips&tricks](https://blog.hiya.com/tag/tips-tricks?hsLang=en) ![](https://blog.hiya.com/hubfs/change%20my%20caller%20ID_header_650x365.png) ## [How to change your outbound caller ID](https://blog.hiya.com/how-to-change-caller-id?hsLang=en) Have you ever tried calling your customer only to have your call ignored or declined because they suspected it was spam? We've found that ... Hiya Team Jun. 2, 2021 - [brandedcall](https://blog.hiya.com/tag/branded-call) ![](https://blog.hiya.com/hubfs/shutterstock_1030079167.jpg) ## [Caller ID spoofing: How to prevent fraudulent calls](https://blog.hiya.com/caller-id-spoofing-block-prevent-fraud-calls?hsLang=en) When most businesses think about ramping up security, they imagine implementing a robust cybersecurity strategy to prevent data breaches. ... Hiya Team Mar. 2, 2021 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [feature](https://blog.hiya.com/tag/feature?hsLang=en) - [scamtrends](https://blog.hiya.com/tag/scam-trends?hsLang=en) ![](https://blog.hiya.com/hubfs/MobileSyrupLogo-620x420.png) ## [How to block unwanted calls on iOS, Android, and Windows ...](https://blog.hiya.com/block-unwanted-calls-ios-android-windows-phone/?hsLang=en) As often as we get unwanted calls claiming we’ve won a “free cruise,” or if we were to take a survey we’ll receive vouchers for a vacation, ... Hiya Team Sep. 20, 2020 - [brandedcall](https://blog.hiya.com/tag/branded-call) ![](https://blog.hiya.com/hubfs/JOA-620x420.png) ## [The Best Caller ID Apps for Android to Screen Your Calls](https://blog.hiya.com/best-caller-id-apps-android-screen-calls/?hsLang=en) From a persistent credit card company, to a clingy ex, to an overly attached salesman, Billa from Joy of Android has named Hiya one of the ... Hiya Team Sep. 19, 2020 - [brandedcall](https://blog.hiya.com/tag/branded-call) ![](https://blog.hiya.com/hubfs/Manual-1.png) ## [How to Block Spam Calls on your iPhone with Hiya](https://blog.hiya.com/block-spam-calls-on-your-iphone-hiya/?hsLang=en) You can finally identify and block spam calls on your iPhone. Finally!!! Apple’s been a bit behind the curve for some time now, but not any ... Hiya Team Sep. 19, 2020 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [companynews](https://blog.hiya.com/tag/company-news?hsLang=en) ![](https://blog.hiya.com/hubfs/Customer-Service.png) ## [Hiya FAQ: Most Common Questions (iOS)](https://blog.hiya.com/hiya-faq-common-questions-ios/?hsLang=en) You’ve got questions? We’ve got answers. Here at Hiya, we get a lot of the same questions from our users so we figured, why not hit the ... Hiya Team Sep. 19, 2020 - [brandedcall](https://blog.hiya.com/tag/branded-call) ![](https://blog.hiya.com/hubfs/Introducing-Hiya-Premium.png) ## [Hiya Premium Providing More Value To the Phone Experience](https://blog.hiya.com/hiya-premium-providing-more-value-to-the-phone-experience/?hsLang=en) Spam and scam detection are at the heart of what we do at Hiya, and our primary focus is to provide this service to as many users possible ... Brent Newman Sep. 19, 2020 - [brandedcall](https://blog.hiya.com/tag/branded-call) - [companynews](https://blog.hiya.com/tag/company-news?hsLang=en) ![](https://blog.hiya.com/hubfs/shutterstock_408666280-620x420.jpg) ## [Caller ID Displays Throughout the Ages](https://blog.hiya.com/caller-id-history-throughout-ages/?hsLang=en) Do you ever think about what you’d do without caller ID? Would you ever answer the phone without knowing who was calling? Aside from the ... Alicia Marie Beatty Sep. 19, 2020 - [brandedcall](https://blog.hiya.com/tag/branded-call) Load 10 More [![](https://blog.hiya.com/hubfs/hiya-new-purple.svg)](https://www.hiya.com/) [![](https://blog.hiya.com/hubfs/linkedin-1.svg)](https://www.linkedin.com/company/hiyainc) [![](https://blog.hiya.com/hubfs/facebook-1.svg)](https://www.facebook.com/hiyainc/) ###### Products - Connect - [Number Registration](https://www.hiya.com/products/connect/number-registration) - [Branded Call](https://www.hiya.com/products/connect/branded-call) - [View Plans](https://www.hiya.com/products/connect/pricing) - Protect - [Spam Analytics](https://www.hiya.com/products/protect/spam-analytics) - [AI Voice Detection](https://www.hiya.com/products/protect/ai-voice-detection) - Apps - [Hiya Spam Blocker](https://www.hiya.com/products/apps/hiya-spam-blocker) - [Hiya AI Phone](https://www.hiya.com/products/apps/hiya-ai-phone) ###### Solutions - Company size - [Enterprise](https://www.hiya.com/solutions/enterprise) - [Call Centers](https://www.hiya.com/solutions/call-center) - [Small and Medium](https://www.hiya.com/solutions/businesses) - Service providers - [Operators](https://www.hiya.com/solutions/operators) - [OEMs and technology](https://www.hiya.com/solutions/technology-partners) ###### Considering Hiya? - [Why Hiya](https://www.hiya.com/why-hiya) - [How it Works](https://www.hiya.com/how-it-works) - [Customer Stories](https://www.hiya.com/case-studies) - [Voice Intelligence Platform](https://www.hiya.com/why-hiya/voice-intelligence-platform) - [Trust Center](https://www.hiya.com/why-hiya/trust-center) - [Modern Slavery](https://www.hiya.com/company/modern-slavery) - [About Hiya](https://www.hiya.com/company/about) - [Careers: We're hiring!](https://www.hiya.com/company/careers) - [Contact us](https://www.hiya.com/contact-us) ###### Resources - [Resource Center](https://www.hiya.com/resources) - [Partner Program](https://partners.hiya.com/) - [Get Support](https://hiya.com/support) - [Developer Docs](https://developer.hiya.com/) - [Hiya Blog](https://hiya.com/blog) - [Events](https://www.hiya.com/events) - [Press Kit](https://www.hiya.com/newsroom#press-kit) ![ANAB](https://blog.hiya.com/hubfs/logo-anab.svg) ![ISO 27001](https://blog.hiya.com/hubfs/logo-iso27017.png) ![AICPA](https://blog.hiya.com/hubfs/logo-aicpa.svg) ![IAF](https://blog.hiya.com/hubfs/logo-iaf.svg) [Privacy Policy](https://www.hiya.com/legal/privacy) [Terms of Service](https://www.hiya.com/legal/terms-of-service) [App Data Privacy Policy](https://www.hiya.com/legal/app-data-protection-and-privacy-policy)