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Call transparency for your telecom dialing strategy

With so many phone scams creating uneasiness for consumers, one of the biggest challenges for outbound call centers is establishing ... >

Harness the power of branded caller ID to boost your solar ...

You have a hot lead. The prospective customer has recently filled out a form saying she wants to be contacted to get a quote on solar ... >

What are “Spam Risk” or “Scam Likely” numbers and why do ...

One of the best advancements in telephone technology over the past 50 years is the caller ID display. Being able to see who is calling has ... >

State of the Call 2023 webinar: the importance of identity

“Identity is king.” - Tanvi Saxena, VP of Product Management at Hiya For the 6th year in a row, Hiya has gathered top trends and insights ... >

What is customer effort score (CES)?

Customer effort score, also known as CES, is a customer experience metric that measures the effort a customer has to exert in order to ... >

Enterprise Caller Scoring - a new layer of Hiya Protect

Hiya just announced the release of Enterprise Caller Scoring, a new layer of Hiya’s Adaptive AI. This new feature of Hiya Protect further ... >

What is an outbound call center?

Outbound calls are a huge part of marketing, customer service, sales, research, fundraising, and so many other business operations. But ... >

Protecting vulnerable populations from phone scams

Anyone can be fooled by a phone scam. All it takes is to get caught off guard or to hear something that sounds plausible and act on it ... >

Global Call Threat Report: the world is drowning in spam ...

The world is drowning in spam calls. That seems to be the overarching contention of the recently-published Global Call Threat Report from ... >

What is number rotation and why is it so insidious?

  Consumers are being bombarded with spam. In response, carriers have implemented technology to block or label suspected spam and fraud ... >

Contact centers vs. call centers

Contact centers and call centers both operate and promote customer communications. Although their names are similar, call centers and ... >

5 ways to improve banking communication

One of the best ways to set your bank apart from the competition is to provide top-tier communication to your customers. Without it, ... >

Hiya expands branded caller ID to all major U.S. carriers

We are excited to announce that Hiya Connect, our branded caller ID solution, is now available across all major U.S. carriers: AT&T, ... >

BT Group and EE Select Hiya for Spam and Fraud Call ...

We’re thrilled to announce a new agreement with BT Group and EE, to provide the industry’s leading call protection service, Hiya Protect, ... >

Beyond Answer Rates: Attempts to Connect for Sales

Welcome to the latest post in our Beyond Answer Rates series. Last time we talked about the metrics that are impacted every time an ... >

What Are Call Center KPIs?

Key Performance Indicators (KPIs) are specific metrics that a business sets in order to drive performance; these metrics can align ... >

Traditional Caller ID vs Branded Caller ID

When you receive a call from an unidentified number, do you answer it or ignore it? If you ignore it, you’re with the majority of ... >

Beyond Answer Rates: Attempts to Connect for Services

Whether your business is making outbound calls for sales or customer service, you know that maintaining a base of happy customers is the ... >

What is a Spoofing Attack? Everything About This Type of ...

A spoofing attack occurs when a deceitful party disguises their identity and pretends to be a reliable company. Posing as a trusted brand, ... >

Hey Grandma, I'm in Trouble: Grandparent Scam on the Rise ...

Millions of dollars are being stolen from Canadians in what’s been called the grandparent scam. Here’s how it works:    The scammer calls, ... >

Beyond Answer Rates: First Call Resolution and First Call ...

Call centers are well aware of the importance of answer rates: a critical metric that tracks the percentage of customers who answer your ... >

State of the Call for Services: How Spam Impacts the Voice ...

Over the last few years, we have seen the work world change drastically; remote work is becoming the norm. The voice channel is the ... >

Webinar: Is Your Branded Caller ID Solution Secure?

Hiya will be presenting a special webinar at the upcoming STIR/SHAKEN Enterprise Summit, a week-long webinar series focused on enterprise ... >

Cold Call the Right Way: 4 Tips to Improve Your Success ...

If your phone rings with an unknown number, how likely are you to answer it? If you’re like most Americans, the percentage chance of ... >

iOS 16 Changes the Way Caller Names are Displayed on ...

IOS 16 has arrived and is fully available for all iPhone users. There are a ton of new customizable features, improvements, and ... >

Turning Call Data into Actionable Customer Insights with ...

Over the years, there’s been an explosion of new ways for businesses and consumers to communicate. Customers’ expectations of their ... >

Beyond CATI: Making Real Connections with Voice

Computer-assisted telephone interviewing (CATI) is a technology that saves time and increases response rates for companies that use ... >

Beyond Answer Rates: Call Duration

When you get lost in a captivating phone call, it can feel as though hours pass by in the blink of an eye. You find yourself reflecting ... >

Nurture Your Leads by Ensuring Your Calls are Answered

In its most simplistic form, lead nurturing is the act of turning qualified prospects into sales-ready opportunities. Effective lead ... >

Why Does My Number Show Up as a Spam Risk?

As an individual consumer, you probably appreciate it when your caller ID identifies the fraud risk of incoming calls with a “Spam Risk” or ... >

The State of Voice in Canada in 2022

Hiya recently released the State of the Call: Canada 2022 report and the results are definitive; voice is not only growing in popularity, ... >

Call Conversion and Improved Answer Rates

Whether it’s an internal business development group or an external call center, call conversion rates are used as measurements of ... >

Taking You Beyond the Black Box with Branded Call ...

Within any large enterprise, the call center is one of the most sophisticated operations in the company. High performing call centers ... >

Hiya Launches Branded Call Intelligence

We are happy to announce the launch of Hiya’s Branded Call Intelligence. This full suite of call delivery and performance analytics is ... >

Extend Call Duration Through Transparent Data

Spoof calls are causing a devastating effect on the reputation of call centers and businesses everywhere. When customers are not able to ... >

6 Customer Service Tips for Financial Companies

Companies in the financial service industry can improve conversion rates and build customer loyalty by delivering high-quality financial ... >

5 Strategies for Banking Customer Service

There is a single quality that unites every company regardless of industry: customer service. Every organization is striving to build loyal ... >

How Real Estate Agencies Can Benefit from an Optimized ...

Spring has sprung and many people are looking to make a drastic change in their lives. This season brings with it the opportunity to start ... >

IT Professionals: How to Optimize your Voice Calling ...

In a world where IT departments are tasked with maintaining company computer systems, networks, software, and security, it’s easy to put ... >

Optimizing Average Talk Time

Have you ever had a conversation that seems to go on forever? You need a piece of information from the person, but they never seem to get ... >

What is Adaptive AI?

Adaptive AI blocks 28% more spam and scam calls Spam and scam calls hurt everyone: consumers and businesses are annoyed or defrauded by ... >

Enterprise Connect: Bringing the Industry Together

Enterprise Connect brings the customer engagement industry together to share ideas and showcase new talent. This year the event ran from ... >

Call and Contact Center Expo: What You Missed

The Call & Contact Center Expo was on March 16th and 17th in Vegas. Hiya was there with industry experts to share innovative engagement ... >

What To Expect at LeadsCon 2022!

LeadsCon! Each March in Las Vegas, marketers come together from around the world to discuss the age-old question: how do we drive leads? ... >

Top 5 Trends in Voice in 2022

This morning, Hiya released our annual State of the Call report. We surveyed 1,800 professionals and 12,239 consumers across 6 different ... >

Landline-Based Caller ID vs. Branded Caller ID

It’s 1995. You’re at home with your parents and the phone rings. You trot over to the landline to see who’s calling. Though only 15 ... >

Hiya’s 2022 State of the Call Webinar: The Highlights

 Last Thursday (2/17), Alex Algard, founder and CEO of Hiya, Inc., presented the first look at our findings for our 2022 State of the ... >

State of the Call 2022 Webinar

There is no doubt that the ongoing COVID-19 pandemic has drastically altered the workplace and our collective understanding of what ... >

The ROI of Implementing Hiya Connect Webinar

Reaching and engaging with customers is critical to business success. But, so often, businesses struggle with exactly how to do that. There ... >

Customer Contact Week Las Vegas

Happy 2022! As we get ready to hit the ground running in the new year, we’re excited to look back on one of our most exciting events from ... >

What's the Best Caller ID Solution for Your Business?

But first — what’s the deal with Caller ID? >

See how Hiya Connect Delivers 677% ROI to Enterprises

Independent study reveals Total Economic Impact of Hiya Connect >

Business Phone Number Registration: How Does It Work?

In a world where 94% of calls from unknown numbers go unanswered, establishing your brand’s credibility can seem like an impossible ... >

VPP vs. CNAM: What’s the Difference?

Is your branded call service running technology from the ‘70s?  >

The Call Delivery Report

Here at Hiya, Accountability is one 3 core values that we stand behind in our Hiya Customer Bill of Rights. It’s important that our ... >

What Is a Branded Call? Display a Branded Caller ID | Hiya

We’ve all had the experience of seeing an unknown number pop up on our phones. Without thinking, we answer the call, only to hear, “[car ... >

Changing Your Outbound Caller ID

Have you ever tried calling your customer only to have your call ignored or declined because they suspected it was spam? Most people don’t ... >

4 Benefits of Changing Your Outbound Caller ID

People tend to answer the phone every time, right? Well, that isn’t necessarily true. Answer rates are continuing to plummet, with 94% of ... >

Caller ID Spoofing: How to Prevent Fraudulent Calls

Every company needs to protect its assets, including information about its employees as well as its customers. When most business owners ... >

How to block unwanted calls on iOS, Android, and Windows ...

As often as we get unwanted calls claiming we’ve won a “free cruise,” or if we were to take a survey we’ll receive vouchers for a vacation, ... >

The Best Caller ID Apps for Android to Screen Your Calls

From a persistent credit card company, to a clingy ex, to an overly attached salesman, Billa from Joy of Android has named Hiya one of the ... >

How to Block Spam Calls on your iPhone with Hiya

You can finally identify and block spam calls on your iPhone. Finally!!! Apple’s been a bit behind the curve for some time now, but not any ... >

Hiya FAQ: Most Common Questions (iOS)

You’ve got questions? We’ve got answers. Here at Hiya, we get a lot of the same questions from our users so we figured, why not hit the ... >

Hiya Premium Providing More Value To the Phone Experience

Spam and scam detection are at the heart of what we do at Hiya, and our primary focus is to provide this service to as many users possible ... >

Caller ID Displays Throughout the Ages

Do you ever think about what you’d do without caller ID? Would you ever answer the phone without knowing who was calling? Aside from the ... >
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