We’re excited to share that Hiya earned 13 badges in the latest Summer 2024 Reports from G2 - which includes being named a Leader in the Summer 2024 GridⓇ Report for VoIP and as a High Performer for Contact Center Quality Assurance. The recognition is based on the reviews from reviews submitted by real users of Hiya Connect compared to similar offerings on G2, the world’s largest and most trusted B2B software marketplace.
This is the third consecutive quarter that Hiya has ranked as a High Performer or higher in the G2 Grid Report for VoIP, and the first time in the newly-added Contact Center Quality Assurance category. Visit the Hiya Connect Branded Caller ID profile on G2 to see what our users have to say - or to leave your own review.
Hiya in the Summer 2024 Reports
Hiya Connect was included in 36 G2 Summer 2024 reports and named a High Performer in six regional Grid Reports for the Americas, Europe, EMEA, and the UK for both Contact Center Quality Assurance and VoIP. Hiya Connect earned 13 badges for the Summer 2024 Reports including:
- Leader for VoIP category Grid Report
- High Performer for Contact Center Quality Assurance category Grid Report
- 6x Regional High Performer Badges:
- Europe Contact Center Quality Assurance
- EMEA Contact Center Quality Assurance
- Americas Contact Center Quality Assurance
- United Kingdom VoIP
- Europe VoIP
- EMEA VoIP
- 2x High Performer for Mid-Market:
- Contact Center Quality Assurance
- VoIP
- High Performer, Small Business for VoIP
- Users Most Likely To Recommend, Mid-Market for Contact Center Quality Assurance
- Best Support, Small Business for VoIPAbout the reports
About the reports
Recognition in G2’s reports is based on positive reviews submitted by verified customers compared to similar offerings, with products ranked by customer satisfaction and market presence. Products are ranked by customer satisfaction and market presence, and placed into four categories on the Grid®. For inclusion in the report a product must have received 10 or more reviews.
"It is an honor to be recognized by G2 as a Leader in their Summer 2024 Report for VoIP Providers and as a High Performer for Contact Center Quality Assurance. With 77% of consumers reporting they are more likely to answer a call if they know who is calling, outbound call identity is more important than ever. We are proud of the role Hiya Connect plays in helping businesses build trust and loyalty across the voice channel, ultimately impacting their business goals.” - Hiya President Kush Parikh.
"G2’s Market Research team has its pulse on the evolving B2B software and services landscape to help buyers pinpoint the solutions that will be the best fit for them. Powered by authentic user feedback, our marketplace – which features over 2,000 categories – represents a true reflection of what’s happening in software today. We take pride in arming buyers with insights from G2 reports every quarter, recognizing the top-ranked solutions and vendors across categories, geographies, and company size." - Chris Voce, VP of Market Research at G2
What users have to say on G2
More than 50 customers have shared their reviews of Hiya Connect on G2 – earning Hiya an average rating of 4.8 out of 5 stars. Here’s what they have to say:
- “Thanks to Hiya, my team spends way less time listening to phone lines ring and more time actually speaking to people. Branded Caller ID let's people know who is calling and why drastically increasing our overall answer rate!”
- “Hiya provides us with a unique opportunity to deliver peace of mind to all of our outbound calls. No more guesswork, they know the call is coming from us, and this has vastly improved our pickup rates, and also drove a higher call return rate.”
- “Huge outreach with branding calls, enables huge improvement to connectivity rates and trusted caller ID.”
Hiya Connect for branded calling, allows enterprises to add identity to their outbound phone calls - improving live answer rates, right-party contact rate, call center productivity and more. See how easy it is to build a better call reputation with Hiya Connect by requesting a free demo.
