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Beyond Answer Rates: Call Duration

When you get lost in a captivating phone call, it can feel as though hours pass by in the blink of an eye. You find yourself reflecting ... >

Guide to Call Center Metrics Dashboards

In today’s market, it’s undeniable that customer service is crucial. Customers can contact businesses in countless ways, and businesses ... >

Taking Customer Trust to a New Level with Branded Caller ID

Call centers and contact centers that represent enterprise businesses often struggle with building customer trust, especially when they use ... >

Omnichannel Strategies for Sales and Marketing

An omnichannel marketing and sales strategy connects all the pieces of a customer’s experience into a cohesive unit. An omnichannel ... >

How Does Call Measurement Impact Performance?

Call measurement, also called call tracking, refers to how your organization measures and tracks information from your call center. This ... >

Call Conversion and Improved Answer Rates

Whether it’s an internal business development group or an external call center, call conversion rates are used as measurements of ... >

Taking You Beyond the Black Box with Branded Call ...

Within any large enterprise, the call center is one of the most sophisticated operations in the company. High performing call centers ... >

Hiya Launches Branded Call Intelligence

We are happy to announce the launch of Hiya’s Branded Call Intelligence. This full suite of call delivery and performance analytics is ... >

Extend Call Duration Through Transparent Data

Spoof calls are causing a devastating effect on the reputation of call centers and businesses everywhere. When customers are not able to ... >

Webinar: State of the Call Canada 2022

With 94% of consumers thinking that all unidentified calls are fraudulent it is more important than ever to fully optimize your outbound ... >

How Contact Centers Establish Trust With Customers

As the number of robocalls and spoofing attacks increase, the more trust prospects lose. If your audience does not trust picking up the ... >

35 Cold Calling Statistics

Below, we’re sharing 35 cold calling statistics that will help you know what elements your cold calling strategy should include. We also ... >

Call Center’s Guide to Brand Protection

Every call makes an impression on your customers. Maintaining a good image is a responsibility that must be given attention. Without ... >

9 Call Center Best Practices

Without a properly functioning call center, your business is missing out on a huge chance to engage with customers. Call centers allow ... >

How Professional Tax Preparers Can Stay Connected this ...

Rather than drown in a sea of paperwork, businesses and individuals turn to professional tax preparers. The end of tax season means the ... >

Customer Contact Week Las Vegas

Happy 2022! As we get ready to hit the ground running in the new year, we’re excited to look back on one of our most exciting events from ... >

Business Phone Number Registration: How Does It Work?

In a world where 94% of calls from unknown numbers go unanswered, establishing your brand’s credibility can seem like an impossible ... >

Understanding the Impact of Reputation Monitoring

Contact centers have a direct impact on the reputation of a brand. It makes sense--if customers have poor experiences during the calls they ... >

Q4 Holiday Scam Calls

The holidays! Filled with sugar, spice, and everything nice! Or, is that the Powerpuff Girls? Regardless, it’s a time many look forward to. ... >

What Is a Robocall and How Do They Impact Your Business?

Unexpected and often unplanned for, random telephone calls throughout the day pull you and your employees away from vital tasks. But while ... >

Watch out, Hungary: Erste Bank scam!

Most of us in 2021 know that scammers, fraudsters and cheaters of all sorts can come at you at every corner, on every platform imaginable.  >

Second Round of Stimulus Checks Brings New Wave of Scams

As the U.S. Government sends out the second round of Economic Impact Payments as part of Coronavirus relief, fraudsters are capitalizing on ... >

The Real Facts on the “Stay Home and Stay Safe” Robocall ...

A suspicious robocall campaign has hit the U.S. during the past three months, and today, on Election Day, it has attracted widespread ... >

Imposter Apps and How to Spot Them: Chronicles of App Store ...

Imitation is the highest form of flattery. If that’s true, we at Hiya should be thrilled to see so many apps in the App Store claiming to ... >

How to Block Robocalls Once and For All

We’ve all been flooded with robo, scam and spam calls, but have you ever thought about how many calls are actually made per month? NBC’s ... >

Hiya Launches Hiya Connect To Help Businesses Improve ...

Today, Hiya announced a new product that allows businesses to provide meaningful context into their calls to mobile customers. Featuring ... >
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