We’ve all been there. You see an unknown number light up your phone screen, hesitate, and then ignore it—or worse, answer it only to hear a robocall or scammer. It's no surprise that 80% of consumers believe unidentified calls are likely fraudulent.
But what happens when your business is the one making that call?
For enterprises, contact centers, and outbound teams, the inability to identify your number creates a massive communication blind spot. That’s where branded caller ID changes the game.
What is branded calling?
Branded calling or branded caller ID allows businesses to display their company name, logo, location, and even a custom reason for calling on the recipient’s screen before the call connects. Instead of “Unknown Caller,” your customers see exactly who’s calling—and why.
This small change has a huge impact on trust, security, and answer rates.
✅ Let your customers know it’s you. With branded caller ID, you can engage more customers, faster.
Top benefits of branded caller ID for high-volume callers
1. Build trust with every call
Trust is everything. If customers don’t recognize your number, they won’t answer—period.
Let’s say your food delivery driver is calling with an update, but the number is unidentified. The customer sees an unknown caller and ignores it, assumes the worst, and blames your company. That’s a poor experience—and it’s totally avoidable with branded caller ID.
When your calls are clearly identified with your business name, or even your logo and call reason as well, customers feel more confident engaging with your business.
2. Reduce risk from spam & scam calls
Scammers frequently impersonate legitimate companies, damaging your brand reputation in the process.
Hiya’s branded caller ID solution, Hiya Branded Call, ensures that your identity is secured and verified. By enabling the secure branding API (which comes included when you sign up for a Hiya Branded Call enterprise plan), an additional layer of authentication helps prevent fraudsters from spoofing your brand name from appearing on calls.
🔐 Call branding not only builds trust but also adds a layer of security for your customers.
3. Enhance your brand experience
Companies that leverage branded caller ID create a visual experience for their customers. Displaying your name and logo elevates your brand and makes your outreach feel more professional to your call recipient.
It’s not just functional—it’s part of your marketing.
And positive call experiences? They lead to more satisfied customers and better word-of-mouth.
4. Increase answer rates—fast
Let’s be honest: which call are you more likely to answer—one from an anonymous caller or one from a company you recognize?
Your customers treat calls the same way.
Businesses using Hiya Branded Call report a 31% increase in answer rates. That’s more conversations, more conversions, and more revenue.
The risks of NOT using branded calling
Ignoring call branding can be just as impactful—but in the wrong direction. Here's what’s at stake:
❌ Missed calls = Missed revenue
According to Hiya’s State of the Call report, 80% of consumers think unidentified calls are fraudulent. That means if your call shows up without your business name, most customers won’t answer— no matter how good your call scripts are, the time you call, or the area code shown on the screen.
❌ Damaged customer trust
Customers expect transparency. A call without a name raises red flags. If you're trying to reach them with urgent updates, delivery notices, or appointment reminders, those communications will likely be ignored or blocked.
❌ Traditional caller ID (numbers only) and dialer-based solutions fall short
Many businesses assume that the caller ID shown by their dialer—typically just a number—is enough. It’s not. Traditional caller ID lacks visual branding, call reason, and logo, and often doesn’t display consistently across carriers or devices.
And if you’re using dynamic caller ID or rotating numbers in your dialer settings to match local area codes to your call recipient, it may actually hurt more than help. These tactics can trigger spam labels, confuse customers, and reduce answer rates—especially when customers don’t recognize the number or associate it with your brand. Over time, this erodes trust and damages the customer experience.
🔍 Without call branding, your calls lack the trust signals needed to stand out from spam and get answered.
How Hiya can help with call branding
Hiya Branded Call is the enterprise-grade solution for call branding. Whether you're calling customers or prospects, it allows you to display your business name, logo, and call purpose at the moment of connection on your outbound calls. You can:
📈 Track the impact of branded caller ID over time
✅ Monitor your number reputation and identify issues
🔎 Understand why calls are flagged or blocked
🔒 Secure your calls with the secure branding feature of Hiya Branded Call
Ready to improve your call answer rates?
If your team relies on outbound calls, call branding isn’t a nice-to-have—it’s a must-have. Hiya Branded Call helps you cut through the noise, get your calls answered, and protect your brand.
👉 Learn more about Hiya Branded Call
