The Hiya Voice

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The State of Voice in Canada in 2022

Hiya recently released the State of the Call: Canada 2022 report and the results are definitive; voice is not only growing in popularity, ... >

6 Customer Service Tips for Financial Companies

Companies in the financial service industry can improve conversion rates and build customer loyalty by delivering high-quality financial ... >

5 Strategies for Banking Customer Service

There is a single quality that unites every company regardless of industry: customer service. Every organization is striving to build loyal ... >

Top 5 Trends in Voice in 2022

This morning, Hiya released our annual State of the Call report. We surveyed 1,800 professionals and 12,239 consumers across 6 different ... >

Landline-Based Caller ID vs. Branded Caller ID

It’s 1995. You’re at home with your parents and the phone rings. You trot over to the landline to see who’s calling. Though only 15 ... >

See how Hiya Connect Delivers 677% ROI to Enterprises

Independent study reveals Total Economic Impact of Hiya Connect >

Business Phone Number Registration: How Does It Work?

In a world where 94% of calls from unknown numbers go unanswered, establishing your brand’s credibility can seem like an impossible ... >

VPP vs. CNAM: What’s the Difference?

Is your branded call service running technology from the ‘70s?  >

Changing Your Outbound Caller ID

Have you ever tried calling your customer only to have your call ignored or declined because they suspected it was spam? Most people don’t ... >

4 Benefits of Changing Your Outbound Caller ID

People tend to answer the phone every time, right? Well, that isn’t necessarily true. Answer rates are continuing to plummet, with 94% of ... >

Caller ID Spoofing: How to Prevent Fraudulent Calls

Every company needs to protect its assets, including information about its employees as well as its customers. When most business owners ... >

The Best Caller ID Apps for Android to Screen Your Calls

From a persistent credit card company, to a clingy ex, to an overly attached salesman, Billa from Joy of Android has named Hiya one of the ... >

Hiya Premium Providing More Value To the Phone Experience

Spam and scam detection are at the heart of what we do at Hiya, and our primary focus is to provide this service to as many users possible ... >

Caller ID Displays Throughout the Ages

Do you ever think about what you’d do without caller ID? Would you ever answer the phone without knowing who was calling? Aside from the ... >
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