The Hiya Voice

News and views for better voice performance

All articles

MasMovil and Pepephone: Hiya's foray into the Spanish market

Hiya has partnered with Pepephone to become the first mobile phone carrier in Spain to offer Hiya’s Adaptive AI-powered call protection to ... >

FCC (and Hiya) Cracking Down on Auto Warranty Scams

Earlier this year, we looked into the popular auto warranty scam and its impact on businesses and consumers. Based on our data, we ... >

Beyond Sales Training 101: You Need to Get Your Calls ...

Do a Google search on sales training and you’ll get over a trillion hits in merely a half of a second. Scroll down and you’ll find nearly ... >

Customer Contact Week: What Happens in Vegas - Becomes a ...

CCW is the world’s largest customer contact event series. With the balance of conference and expo, CCW is the place where customer care, ... >

Taking You Beyond the Black Box with Branded Call ...

Within any large enterprise, the call center is one of the most sophisticated operations in the company. High performing call centers ... >

Hiya Launches Branded Call Intelligence

We are happy to announce the launch of Hiya’s Branded Call Intelligence. This full suite of call delivery and performance analytics is ... >

Webinar: State of the Call Canada 2022

With 94% of consumers thinking that all unidentified calls are fraudulent it is more important than ever to fully optimize your outbound ... >

6 Customer Service Tips for Financial Companies

Companies in the financial service industry can improve conversion rates and build customer loyalty by delivering high-quality financial ... >

Hiya Captured Half a Billion Unwanted Calls in a Week

April was the largest month in Hiya's history for processing unwanted calls. There has been an increase in incoming call volume from 2019 ... >

State of the Call: Europe Webinar

With an alarming 94% of consumers thinking all unidentified calls are fraudulent, it is no wonder that the European voice channel is ... >

Security Trends for May 2022

Fraudsters, criminals, and illegal telemarketers are always thinking of new ways to cheat people out of their money or personal ... >

Hiya Achieves SOC 2 Type 2 Compliance

At Hiya we are committed to maintaining a high level of information security; it is crucial that customer information is being handled ... >

Call Center Management Ultimate Guide

Contact centers provide a variety of important services, such as fielding inbound customer service requests, outbound calls for loyalty ... >

Hiya and Gabb Wireless: Partners in Protection

Children are our most vulnerable phone users. Fraudulent calls are more prevalent than ever and they affect all of us, regardless of age. ... >

Introducing Hiya’s Flexible Work Model

We are excited to share that Team Hiya has adopted a flexible work model!  Over the past two years, Hiyans across the globe have shown that ... >

State of the Call 2022 Webinar

There is no doubt that the ongoing COVID-19 pandemic has drastically altered the workplace and our collective understanding of what ... >

Hiya Named One of Seattle’s Best Places to Work by Built In

For the fourth consecutive year in a row, Built In has named Hiya one of its best places to work in Seattle. Ranked 42nd on the list, we ... >

Customer Contact Week Las Vegas

Happy 2022! As we get ready to hit the ground running in the new year, we’re excited to look back on one of our most exciting events from ... >

Hiya Network Hits 200M Users!

We’re excited to share that the Hiya network has now surpassed more than 200 million users globally, enabling Hiya’s Branded Call and ... >

Hiya nominated for GeekWire’s Workplace of the Year

Hiya is nominated for GeekWire’s Workplace of the Year award and our team would love your vote! Our team is honored to be recognized as one ... >

Hiya off to a fast start in the first quarter of 2021

Team Hiya hit the ground running in 2021. As we close out the first quarter, let’s take a look at what we’ve accomplished in the past three ... >

Hiya named top startup employer in America by Forbes

Forbes recently released its annual list of the top startup employers in America and I’m so proud that Hiya took the No. 1 spot! We beat ... >

It’s official. Hiya has kicked off 2021

Hiyans from all three offices came together virtually in January to celebrate the achievements of 2020 and to get enthused for a promising ... >

More Unknown Numbers? Block Them With Hiya

You may not realize it, or want to admit it, but mobile phones have become our lifelines. Today, your mobile phone does much more than make ... >

How to Block Spam Calls on your iPhone with Hiya

You can finally identify and block spam calls on your iPhone. Finally!!! Apple’s been a bit behind the curve for some time now, but not any ... >

Hiya Premium Providing More Value To the Phone Experience

Spam and scam detection are at the heart of what we do at Hiya, and our primary focus is to provide this service to as many users possible ... >
mail_icon

Subscribe to the Hiya blog

We publish a new post about once a week.