Hiya has once again been recognized for excellence of its branded caller ID solution, Hiya Branded Call. In the Contact Center Quality Assurance category, Hiya earned 10 G2 Winter 2026 badges across global, regional, and small and mid-sized business categories.
The awards highlight Hiya’s continued growth, customer satisfaction, and innovation in improving call deliverability and caller identity across contact centers of all sizes.
G2, the world’s largest and most trusted software marketplace, compiles its Grid® reports based on verified reviews from real users. These reports enable technology buyers to select the best products for their business needs, using insights from peers with similar challenges and goals. Products in the Leader quadrant consistently receive top ratings from G2 users while demonstrating a strong market presence.
Hiya’s Branded Call trusted by businesses of all sizes
G2 recognizes excellence in software used by businesses of all sizes, including enterprise, mid-market, and small business sectors. Hiya was awarded G2 badges in the following categories:
🏆 Leader – Grid® Report for Contact Center Quality Assurance
🏆 Leader – Mid-Market Grid® Report for Contact Center Quality Assurance
🏆 Leader – Small-Business Grid® Report for Contact Center Quality Assurance
🏆 Easiest to Use – Small-Business Grid® Report for Contact Center Quality Assurance
See Branded Call pricing plans for businesses of all sizes
Hiya popular across regions worldwide
Businesses around the world rely on Hiya’s branded caller ID to inform their customers of who is calling and why. Here’s how Hiya performed in various geographic areas:
🏆 United Kingdom – Regional Leader for Contact Center Quality Assurance
🏆 Canada – High Performer for Contact Center Quality Assurance
🏆 EMEA – Regional Leader for Contact Center Quality Assurance
🏆 Americas – Regional Leader for Contact Center Quality Assurance
🏆 Europe – Regional Leader for Contact Center Quality Assurance
About Hiya’s Branded Call
Hiya’s data shows that 80% of unknown calls go unanswered, so caller identity and trust have never been more important. Hiya Branded Call helps businesses:
- Boost contact rates by displaying their name, logo, and call reason on customers’ phones.
- Reduce spam and fraud labeling through proactive reputation management.
- Gain call performance insights to improve outbound strategies across teams and regions.
