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The Hiya Call Assessment

We could all benefit from some self-reflection from time to time. The same can be said for your business operations. This is especially ...
Hiya Team
Aug. 6, 2025

What is branded caller ID and why does it matter?

We’ve all been there. You see an unknown number light up your phone screen, hesitate, and then ignore it—or worse, answer it only to hear a ...
Natalie Graham
Jul. 8, 2025

Branded Call impact

Branded caller ID is designed to help businesses increase trust, improve answer rates, and drive better customer engagement. However, ...
Natalie Graham
Apr. 8, 2025

What to expect when you sign up for Hiya Branded Call

If your business makes outbound calls, you know how important it is for customers to recognize and trust who’s calling. Hiya Connect can ...
Dave Suzuki
Feb. 25, 2025

Don't use inaccurate data to measure branded calling ...

Branded caller ID is an investment for any enterprise that makes a high volume of calls. And, just as with any other expense, management ...
Alex Salkin
Feb. 16, 2024

Why carriers need transparency and analytics from their ...

Carriers need to protect their subscribers from spam and fraud calls, but when they're looking at how to do that, there are important ...
Michelle Wallace
Jan. 18, 2024

Introducing call branding in the UK

Hiya’s data show that more than one in every four unidentified calls received in the UK are flagged as spam. Brits experience one of the ...
Hiya Team
Jan. 11, 2024

Call branding essentials for Canadian businesses

Hiya’s data shows that one in every five unidentified calls received in Canada is flagged as a suspicious call, and Canadians experience ...
Hiya Team
Dec. 7, 2023

Revitalizing phone connections: improving call reputation ...

For most people, receiving unwanted calls is a routine experience. In fact, Hiya data shows that one out of every four calls consumers ...
Hiya Team
Nov. 20, 2023

How Canadian voice providers defend against fraudulent calls

Since the beginning of 2023, more people in Canada have begun seeing “call labels” on some calls they receive. These labels warn call ...
Alex Salkin
Nov. 8, 2023

Mastering outbound calls: strategies for success

Outbound calls play a pivotal role in connecting with customers, prospects, and partners. They enable companies to proactively reach out, ...
Hiya Team
Oct. 26, 2023

How Apple iOS 17 update impacts voice calling

A new season is upon us. The leaves are changing, kids are going back to school, and as Apple users have come to expect for years now, ...
Alex Salkin
Oct. 12, 2023

What Hiya Connect can see before the spam label

Have you ever had the feeling that your calls are being labeled as spam and there’s nothing you can do about it?
Alex Salkin
Sep. 19, 2023

How mortgage lenders can close sales faster with branded ...

Consumers love the convenience of online shopping. It’s quick, easy and can be done at any hour of the day or night. But when it comes to ...
Hiya Team
Aug. 29, 2023

Spam labeling: the role of recipient reactions

With the rise of spam calls, our phones have become battlegrounds, where legitimate calls vie for our attention amidst a deluge of unwanted ...
Alex Salkin
Jul. 11, 2023

Understanding spam rate: enhancing call performance and ...

Navigating the telecommunication landscape can be a complex task for businesses, especially with the rising tide of spam calls. At Hiya, we ...
Alex Salkin
Jun. 20, 2023

State of the Call 2023 webinar: the importance of identity

“Identity is king.” - Tanvi Saxena, VP of Product Management at Hiya For the 6th year in a row, Hiya has gathered top trends and insights ...
Hiya Team
Apr. 14, 2023

What is customer effort score (CES)?

Customer effort score, also known as CES, is a customer experience metric that measures the effort a customer has to exert in order to ...
Hiya Team
Apr. 11, 2023

State of the Call 2023: The latest findings across the ...

Hiya’s State of the Call for 2023 report is now available for download. The way we connect is changing. Voice is impacted by spam and ...
Hiya Team
Apr. 6, 2023

"A criminal case is registered against your name for tax ...

"This call is to notify you that a criminal case is registered against your name for tax evasion and tax fraud by HMRC. We are ...
Hiya Team
Mar. 16, 2023

Enterprise Caller Scoring - a new layer of Hiya Protect

Hiya just announced the release of Enterprise Caller Scoring, a new layer of Hiya’s Adaptive AI. This new feature of Hiya Protect further ...
Hiya Team
Mar. 15, 2023

What is an outbound call center?

Outbound calls are a huge part of marketing, customer service, sales, research, fundraising, and so many other business operations. But ...
Hiya Team
Mar. 10, 2023

Contact centers vs. call centers

Contact centers and call centers both operate and promote customer communications. Although their names are similar, call centers and ...
Hiya Team
Feb. 17, 2023

10 customer service metrics to track

Most organizations understand that creating an enjoyable and effective customer experience is a crucial component of a successful business. ...
Hiya Team
Feb. 15, 2023

6 call center metrics for better agent performance

Call centers control your outbound calls and have a huge impact on an organization’s bottom line. As a needle-moving department, it’s ...
Hiya Team
Feb. 10, 2023

5 ways to improve banking communication

One of the best ways to set your bank apart from the competition is to provide top-tier communication to your customers. Without it, ...
Hiya Team
Feb. 2, 2023

Hiya expands branded caller ID to all major U.S. carriers

We are excited to announce that Hiya Connect, our branded caller ID solution, is now available across all major U.S. carriers including ...
Alex Salkin
Jan. 27, 2023

Beyond Answer Rates: Attempts to Connect for Sales

Welcome to the latest post in our Beyond Answer Rates series. Last time we talked about the metrics that are impacted every time an ...
Hiya Team
Jan. 19, 2023

What Are Call Center KPIs?

Key Performance Indicators (KPIs) are specific metrics that a business sets in order to drive performance; these metrics can align ...
Hiya Team
Jan. 10, 2023

Traditional Caller ID vs Branded Caller ID

When you receive a call from an unidentified number, do you answer it or ignore it? If you ignore it, you’re with the majority of ...
Hiya Team
Jan. 5, 2023

Beyond Answer Rates: Attempts to Connect for Services

Whether your business is making outbound calls for sales or customer service, you know that maintaining a base of happy customers is the ...
Hiya Team
Dec. 15, 2022

Hiya Connect’s Branded Call Empowers MetCredit Canada to ...

Since we’ve expanded our reach in Canada with Rogers, we’re excited to share how MetCredit Canada has improved their call center ...
Hiya Team
Dec. 8, 2022

Improve Your Call Center With 4 Essential Monitoring Tips

Many organizations utilize a contact center, where agents take customer inquiries from various channels in addition to phone calls. ...
Hiya Team
Nov. 14, 2022

Beyond Answer Rates: First Call Resolution and First Call ...

Call centers are well aware of the importance of answer rates: a critical metric that tracks the percentage of customers who answer your ...
Hiya Team
Nov. 3, 2022

State of the Call Sales Report 2022: Sales and the Voice ...

The voice call still reigns supreme for sales. That is one of the key takeaways from Hiya’s midyear check-in, the State of the Call for ...
Hiya Team
Oct. 28, 2022

5 Questions to Ask When Evaluating Branded Caller ID ...

With branded caller ID, customers are more likely to answer their phones and businesses increase productivity by connecting with more ...
Hiya Team
Oct. 27, 2022

Calculating and Reducing Contact Center Churn Rates

Customer churn is an unavoidable challenge that all businesses and contact centers must face, but churn rates do not have to be completely ...
Hiya Team
Oct. 25, 2022

Fraud Affects Age Groups Differently

What age group is the most likely to fall victim to fraud? If you guessed seniors, you’d be wrong. According to the Federal Trade ...
Hiya Team
Oct. 21, 2022

State of the Call for Services: How Spam Impacts the Voice ...

Over the last few years, we have seen the work world change drastically; remote work is becoming the norm. The voice channel is the ...
Hiya Team
Oct. 20, 2022

Webinar: Is Your Branded Caller ID Solution Secure?

Hiya will be presenting a special webinar at the upcoming STIR/SHAKEN Enterprise Summit, a week-long webinar series focused on enterprise ...
Hiya Team
Oct. 12, 2022

Cold Call the Right Way: 4 Tips to Improve Your Success ...

If your phone rings with an unknown number, how likely are you to answer it? If you’re like most Americans, the percentage chance of ...
Hiya Team
Oct. 10, 2022

Turning Call Data into Actionable Customer Insights with ...

Over the years, there’s been an explosion of new ways for businesses and consumers to communicate. Customers’ expectations of their ...
Grant Beckmann
Sep. 15, 2022

Beyond CATI: Making Real Connections with Voice

Computer-assisted telephone interviewing (CATI) is a technology that saves time and increases response rates for companies that use ...
Hiya Team
Sep. 9, 2022

Beyond Answer Rates: Call Duration

When you get lost in a captivating phone call, it can feel as though hours pass by in the blink of an eye. You find yourself reflecting ...
Hiya Team
Aug. 19, 2022

Guide to Call Center Metrics Dashboards

In today’s market, it’s undeniable that customer service is crucial. Customers can contact businesses in countless ways, and businesses ...
Hiya Team
Aug. 17, 2022

Nurture Your Leads by Ensuring Your Calls are Answered

In its most simplistic form, lead nurturing is the act of turning qualified prospects into sales-ready opportunities. Effective lead ...
Hiya Team
Aug. 11, 2022

Taking Customer Trust to a New Level with Branded Caller ID

Call centers and contact centers that represent enterprise businesses often struggle with building customer trust, especially when they use ...
Hiya Team
Jul. 27, 2022

Omnichannel Strategies for Sales and Marketing

An omnichannel marketing and sales strategy connects all the pieces of a customer’s experience into a cohesive unit. An omnichannel ...
Hiya Team
Jul. 26, 2022

How Does Call Measurement Impact Performance?

Call measurement, also called call tracking, refers to how your organization measures and tracks information from your call center. This ...
Hiya Team
Jul. 20, 2022

Beyond Sales Training 101: You Need to Get Your Calls ...

Do a Google search on sales training and you’ll get over a trillion hits in merely a half of a second. Scroll down and you’ll find nearly ...
Hiya Team
Jul. 7, 2022

The State of Voice in Canada in 2022

Hiya recently released the State of the Call: Canada 2022 report and the results are definitive; voice is not only growing in popularity, ...
Hiya Team
Jun. 28, 2022

Call Conversion and Improved Answer Rates

Whether it’s an internal business development group or an external call center, call conversion rates are used as measurements of ...
Hiya Team
Jun. 24, 2022

Taking You Beyond the Black Box with Branded Call ...

Within any large enterprise, the call center is one of the most sophisticated operations in the company. High performing call centers ...
Hiya Team
Jun. 21, 2022

Hiya Launches Branded Call Intelligence

We are happy to announce the launch of Hiya’s Branded Call Intelligence. This full suite of call delivery and performance analytics is ...
Hiya Team
Jun. 20, 2022

Extend Call Duration Through Transparent Data

Spoof calls are causing a devastating effect on the reputation of call centers and businesses everywhere. When customers are not able to ...
Hiya Team
Jun. 14, 2022

Webinar: State of the Call Canada 2022

With 94% of consumers thinking that all unidentified calls are fraudulent it is more important than ever to fully optimize your outbound ...
Hiya Team
Jun. 6, 2022

Guide to SOC 2 Compliance for Call Centers

Call centers, whether they are internal agencies or external organizations, often access and use privileged information in client programs. ...
Hiya Team
Jun. 3, 2022

Is STIR/SHAKEN Preventing Scam Calls?

We are quickly approaching the final implementation deadline of STIR/SHAKEN legislation, which was enacted to reduce spam and scam calls. ...
Hiya Team
May. 20, 2022

Hiya Captured Half a Billion Unwanted Calls in a Week

April was the largest month in Hiya's history for processing unwanted calls. There has been an increase in incoming call volume from 2019 ...
Hiya Team
May. 18, 2022

How Real Estate Agencies Can Benefit from an Optimized ...

Spring has sprung and many people are looking to make a drastic change in their lives. This season brings with it the opportunity to start ...
Hiya Team
May. 17, 2022

Improve Answer Rates with Transparent Data

The scammers are getting smarter. Their deceptive measures have infiltrated the voice channel and now everyone’s reputation is at risk. ...
Hiya Team
May. 14, 2022

Tips to Improve Your Reputation and Get Your Business Calls ...

As a business, you face a dilemma. To succeed, you need to talk to your customers. Yet, because of the bombardment of spam calls, customers ...
Hiya Team
May. 10, 2022

Customer Satisfaction: Net Promoter Score

Customer Experience professionals are tasked with creating a world-class experience for their customers. They are keenly focused on ...
Hiya Team
May. 9, 2022

Protect Your Identity and Improve Answer Rates

We live in a world where data is transferred freely; a user’s information has become currency, and legitimacy has become paramount in ...
Hiya Team
May. 7, 2022

How Big Box Retailers Can Stay Connected this Spring

The sun is shining and everyone is anxious to get out and greet the open world. With the spring season well underway it is safe to say that ...
Hiya Team
May. 5, 2022

State of the Call: Europe Webinar

With an alarming 94% of consumers thinking all unidentified calls are fraudulent, it is no wonder that the European voice channel is ...
Hiya Team
May. 4, 2022

Security Trends for May 2022

Fraudsters, criminals, and illegal telemarketers are always thinking of new ways to cheat people out of their money or personal ...
Hiya Team
May. 3, 2022

How Contact Centers Establish Trust With Customers

As the number of robocalls and spoofing attacks increase, the more trust prospects lose. If your audience does not trust picking up the ...
Hiya Team
May. 2, 2022

Hiya Achieves SOC 2 Type 2 Compliance

At Hiya we are committed to maintaining a high level of information security; it is crucial that customer information is being handled ...
Hiya Team
Apr. 29, 2022

Call Center Management Ultimate Guide

Contact centers provide a variety of important services, such as fielding inbound customer service requests, outbound calls for loyalty ...
Hiya Team
Apr. 28, 2022

IT Professionals: How to Optimize your Voice Calling ...

In a world where IT departments are tasked with maintaining company computer systems, networks, software, and security, it’s easy to put ...
Katie DeMatteis
Apr. 27, 2022

The State of Voice in Healthcare in 2022

Recently, Hiya released our annual State of the Call report. The results were definitive; not only is voice growing in terms of popularity, ...
Katie DeMatteis
Apr. 26, 2022

The State of Voice in Retail in 2022

Hiya released our annual State of the Call report. We surveyed 1,800 professionals and 12,239 consumers across 6 different countries to ...
Katie DeMatteis
Apr. 22, 2022

How Movers and Home Improvement Specialists Benefit from an ...

When spring rolls around it seems like everybody and their mothers are moving or working on some sort of home improvement project. As the ...
Katie DeMatteis
Apr. 21, 2022

35 Cold Calling Statistics

Below, we’re sharing 35 cold calling statistics that will help you know what elements your cold calling strategy should include. We also ...
Katie DeMatteis
Apr. 19, 2022

How to Measure and Improve Call Center Efficiency

In fast-paced environments, it’s challenging to find time to step back and evaluate the efficiency of operations. For call centers, ...
Katie DeMatteis
Apr. 18, 2022

Spoofing cell phone numbers

Spoofed cell phone numbers allow calls from one number to be displayed as coming from another number. Spoofing occurs when callers ...
Patchen Noelke
Apr. 15, 2022

Strategies For Your Mortgage Call Center

Now more than ever, outbound call centers need to find ways to streamline mortgage operations and provide high-quality customer service. ...
Katie DeMatteis
Apr. 14, 2022

Optimizing Average Talk Time

Have you ever had a conversation that seems to go on forever? You need a piece of information from the person, but they never seem to get ...
Katie DeMatteis
Apr. 13, 2022

How to Combat Customer Trust Erosion

With spam calls and spoofed calls on the rise—and 94% of customers refusing to answer unknown calls—it is no surprise that trust is ...
Katie DeMatteis
Apr. 12, 2022

Lead Generation World Conference: Hiya Crosses the Pond

This year Hiya traveled halfway across the globe, over the Atlantic, and flew right into Lead Generation World. This performance marketing ...
Katie DeMatteis
Apr. 8, 2022

Get Connected and Stay Connected: Combating Call Abandonment

A missed or abandoned call is a missed business opportunity for sales. While call abandonment and connection issues may seem like only a ...
Katie DeMatteis
Apr. 7, 2022

Call Center’s Guide to Brand Protection

Every call makes an impression on your customers. Maintaining a good image is a responsibility that must be given attention. Without ...
Katie DeMatteis
Apr. 6, 2022

The State of Voice in the EU in 2022

Hiya recently released the State of the Call: Europe 2022 report, with definitive results; voice is not only growing in popularity, it is ...
Katie DeMatteis
Apr. 4, 2022

9 Call Center Best Practices

Without a properly functioning call center, your business is missing out on a huge chance to engage with customers. Call centers allow ...
Katie DeMatteis
Apr. 1, 2022

How Professional Tax Preparers Can Stay Connected this ...

Rather than drown in a sea of paperwork, businesses and individuals turn to professional tax preparers. The end of tax season means the ...
Hiya Team
Mar. 31, 2022

The Impact of Call Center Analytics

You wouldn’t run a business without keeping track of your success, so why are you making calls without measuring their impact? With call ...
Katie DeMatteis
Mar. 29, 2022

The State of Voice in Insurance in 2022

Recently, Hiya released our annual State of the Call report. We surveyed 1,800 professionals and 12,239 consumers across 6 different ...
Katie DeMatteis
Mar. 28, 2022

Enterprise Connect: Bringing the Industry Together

Enterprise Connect brings the customer engagement industry together to share ideas and showcase new talent. This year the event ran from ...
Hiya Team
Mar. 25, 2022

Call and Contact Center Expo: What You Missed

The Call & Contact Center Expo was on March 16th and 17th in Vegas. Hiya was there with industry experts to share innovative engagement ...
Hiya Team
Mar. 23, 2022

Six Different Types of Call Centers

Can you imagine a world without call centers? There would be no technical support, no person to speak to about changing appointments, and ...
Katie DeMatteis
Mar. 18, 2022

What Banking Institutions Need to Know for Tax Season

When tax time rolls around, customers tend to have a lot of inquiries about interest and mortgage statements. How do they affect my taxes? ...
Hiya Team
Mar. 17, 2022

The State of Voice in Finance in 2022

Hiya recently released our State of the Call report for 2022. We saw a very clear trend: not only is voice growing in terms of popularity, ...
Hiya Team
Mar. 14, 2022

What To Expect at LeadsCon 2022!

LeadsCon! Each March in Las Vegas, marketers come together from around the world to discuss the age-old question: how do we drive leads? ...
Tina Yin
Mar. 9, 2022

Top 5 Trends in Voice in 2022

This morning, Hiya released our annual State of the Call report. We surveyed 1,800 professionals and 12,239 consumers across 6 different ...
Alex Algard
Mar. 3, 2022

Basics to Know About Call Authentication

The massive amount of robocalls are frustrating for everyone involved — customers and contact centers alike. Customers don’t want to answer ...
Alicia Marie Beatty
Feb. 17, 2022

Do You Really Need an Outbound Dialer Software?

In the robust environment of a call center floor, one of the biggest challenges call center managers face is preventing agents from ...
Alicia Marie Beatty
Feb. 9, 2022

State of the Call 2022 Webinar

There is no doubt that the ongoing COVID-19 pandemic has drastically altered the workplace and our collective understanding of what ...
Alicia Marie Beatty
Feb. 1, 2022

10 Outbound Call Center Tips

Whether you’re a contact center, sales team, or customer experience department, the odds are high that a large percentage of your time is ...
Alicia Marie Beatty
Jan. 27, 2022

The ROI of Implementing Hiya Connect Webinar

Reaching and engaging with customers is critical to business success. But, so often, businesses struggle with exactly how to do that. There ...
Julianne Maila
Jan. 24, 2022

Customer Contact Week Las Vegas

Happy 2022! As we get ready to hit the ground running in the new year, we’re excited to look back on one of our most exciting events from ...
Alicia Marie Beatty
Jan. 19, 2022

Business phone number registration: how does it work?

Update: On July 31, 2024, Hiya released Hiya Registration, a free one-stop-shop for businesses everywhere to register their numbers. Learn ...
Patchen Noelke
Dec. 30, 2021

Understanding the Impact of Reputation Monitoring

Contact centers have a direct impact on the reputation of a brand. It makes sense--if customers have poor experiences during the calls they ...
Alicia Marie Beatty
Dec. 2, 2021

VPP vs. CNAM: What’s the Difference?

Is your branded call service running technology from the ‘70s?
Alicia Marie Beatty
Nov. 23, 2021

Q4 Holiday Scam Calls

The holidays! Filled with sugar, spice, and everything nice! Or, is that the Powerpuff Girls? Regardless, it’s a time many look forward to. ...
Alicia Marie Beatty
Nov. 19, 2021

What is enterprise branded call?

We’ve all had the experience of seeing an unknown number pop up on our phones. Without thinking, we answer the call, only to hear, “[car ...
Hiya Team
Nov. 4, 2021

Why You Need Outbound Call Tracking Software

We live in a fast-paced world. To such a degree that businesses try to make tasks as simple, quick and efficient as possible. In their ...
Laleh Hassibi
Apr. 28, 2021

What are robocalls and how to prevent unwanted robocall ...

Unexpected and often unplanned, random telephone calls throughout the day pull you and your employees away from vital tasks. But while ...
Laleh Hassibi
Mar. 25, 2021

How to Improve Your Call Center Conversion Rate

Converting people is a crucial component of an outbound call center for sales and marketing. Conversion rate is arguably the most important ...
Laleh Hassibi
Mar. 24, 2021

What Is Contact Rate and How Do You Improve It?

Contact centers thrive on data. Without industry metrics, it would be impossible for outbound call centers to find areas of improvement and ...
Laleh Hassibi
Mar. 24, 2021

Watch out, Hungary: Erste Bank scam!

Most of us in 2021 know that scammers, fraudsters and cheaters of all sorts can come at you at every corner, on every platform imaginable.
Andrea Tamas
Mar. 17, 2021

How Call Tracking Can Benefit Your Business

Your company has just launched an advertising campaign with placements in magazines, billboards, and on the internet that encourage ...
Laleh Hassibi
Mar. 5, 2021

15 key call center metrics to measure outbound performance

With $2 trillion of commerce conducted over the phone annually, businesses have a lot riding on their ability to reach and connect with ...
Laleh Hassibi
Feb. 23, 2021

Second Round of Stimulus Checks Brings New Wave of Scams

As the U.S. Government sends out the second round of Economic Impact Payments as part of Coronavirus relief, fraudsters are capitalizing on ...
Mike Ferris
Jan. 12, 2021

The Real Facts on the “Stay Home and Stay Safe” Robocall ...

A suspicious robocall campaign has hit the U.S. during the past three months, and today, on Election Day, it has attracted widespread ...
Alex Algard
Nov. 4, 2020

Imposter Apps and How to Spot Them: Chronicles of App Store ...

Imitation is the highest form of flattery. If that’s true, we at Hiya should be thrilled to see so many apps in the App Store claiming to ...
Hiya Team
Sep. 20, 2020

How to Block Robocalls Once and For All

We’ve all been flooded with robo, scam and spam calls, but have you ever thought about how many calls are actually made per month? NBC’s ...
Hiya Team
Sep. 20, 2020

Hiya Launches Hiya Connect To Help Businesses Improve ...

Today, Hiya announced a new product that allows businesses to provide meaningful context into their calls to mobile customers. Featuring ...
Hiya Team
Aug. 29, 2019
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