The Hiya Voice: The caller ID and call protection blog

Hiya Connect Celebrates 14 G2 Badges in Fall 2024 Reports

We’re excited to announce that Hiya has won 14 G2 badges in the Fall 2024 reports for our branded caller ID solution, Hiya Connect! This ...

Voices of Hiya: Sarah Hermanns

Each month we feature a different Hiya employee in our blog series Voices of Hiya. This month we hear from our VP of Sales & Carrier ...

Spain combines high rates of fraud and nuisance calls

Spain has a phone spam problem. Not only do Spaniards receive a high volume of unwanted calls each month, but of those calls, a high ...

Is STIR/SHAKEN making a difference?

Political calls surge ahead of US presidential election

If it seems your phone has been ringing more often, you’re not imagining things. Political calls have surged as the US presidential ...

AI Deepfake Video and Audio Survey Results

In the year 2024, scam calls are a regular occurrence. We have become used to robocalls with the proliferation of automated systems to ...

Spam calls declined in the UK in the first half of 2024

Residents of the UK receive fewer spam calls than those living in other European countries: an average of only 3 per person each month. ...

Scam of the month: Tech support scams

“Tech support scams are real and they’re causing enormous consumer injury: hundreds and hundreds of millions of dollars, and that’s just ...

How to detect and defend against deepfake voice scams

Phone scams have been around since practically the invention of the landline. But there’s a dangerous new element making scam calls even ...

Medicare & insurance scams dominate U.S. in first half ...

The United States receives an above average number of spam calls compared to other countries, and the most common phone scams relate to ...

Why relying on local phone numbers could be hurting your ...

Sales and marketing teams know the importance of the phone call to reach new and existing customers, and the first step is to get the ...

Spain drafts new regulations to fight spam calls

Governmental regulators in Spain have issued a draft order that aims to tackle the increasing issue of fraud facilitated through phone ...

Voices of Hiya: Tony Lanham

Each month we feature a different Hiya employee in our blog series Voices of Hiya. This month we hear from our Chief Revenue Officer, Tony ...

Global Report: Each country experiences unique set of phone ...

Phone spam is a global problem, but each country experiences it differently — both in the volume of spam calls and the types of phone scams ...

Scam of the month: Bank scams

Bank and credit card scams were the most commonly reported type of phone scam in the world last year, according to Hiya’s data. They ranked ...

Rethinking identity on the voice channel

Consumers have very little trust in the voice call. In fact, 92% of consumers think unidentified calls are fraudulent, according to Hiya’s ...

Use Hiya’s business number registration to reduce spam ...

Today, it’s harder than ever for businesses to reach their customers by phone. Consumers worldwide receive more than 81 million unwanted ...

Loccus.ai joins Hiya

Hiya has acquired deepfake voice detection leader Loccus.ai, which identifies AI-generated voice in real-time. Combining the power of ...

European privacy laws work to scammers’ advantage

Privacy laws are wonderful. They protect our personal data from being shared with everyone from marketers to the government. But there is a ...

How carriers label spam calls and how businesses can ...

It’s frustrating for businesses when they call customers or prospects and their phone numbers are labeled as spam or nuisance. When this ...

Emerging text-based threats: Micro scams and the dawn of ...

This is a guest blog post from our partner KONTXT, part of RealNetworks, which provides spam protection for text/SMS/MMS messages.

Unmasking the truth behind scam phone calls

Scam calls are a worldwide problem. Each year, Hiya analyzes billions of calls across 40+ countries, and of those calls, more than 14% were ...

Hiya Connect scores Leader ranking on G2

We’re excited to share that Hiya earned 13 badges in the latest Summer 2024 Reports from G2 - which includes being named a Leader in the ...

Top 4 reasons phone carriers invest in spam & fraud ...

Here at Hiya, we’ve successfully deployed voice security solutions with phone carriers across the globe. In meeting with carriers large and ...

Voices of Hiya: Samantha Rist

Each month we feature a different Hiya employee in our blog series Voices of Hiya to provide a glimpse of what it's like to work at Hiya. ...

Scam of the month: Utility and disconnect scams

If you received a call from your utility company informing you that your electricity would be shut off within the hour due to lack of ...

State of the Call 2024 webinar: watch on demand

“A question I get asked a lot is ‘Is the phone call dead?’ I can guarantee you the answer is no. But, I can say that the voice channel has ...

Amazon phone scams down in the US, up in Canada and UK

What happens when scammers hit a roadblock with their fraudulent calls? Do they lay down their headsets and go home? Not likely. It’s more ...

Phone scam losses increased 527% in past year

Financial losses from phone scams were up 527% in 2023 compared to 2022. In 2022, the average amount lost by consumers who were scammed was ...

Scam of the month: Charity and Nonprofit scams

People are generally willing to open their wallets to help others in need, whether it’s to help victims of a natural disaster or fund ...

Voices of Hiya: Ryan Adams

In our Voices of Hiya series, each month we spotlight a different Hiya employee, so you can get a glimpse of what it’s like to work at Hiya.

Hiya receives second consecutive High Performer on G2 Grid ...

We’re thrilled to share that Hiya has received its second-consecutive High Performer ranking in the latest G2 Spring 2024 Grid Report for ...

Senior scams on the rise in Canada

Senior citizens in Canada are being targeted by phone scammers.

UK energy bill scams surge in winter

Winter may be the slow season in many industries in the UK, but it’s high season for fraudsters perpetrating energy scams.

Scam of the month: Elections

2024 is a presidential election year in the US, and that means citizens will be getting plenty of political calls.

Hiya’s guarantee: establishing our Customer Bill of Rights

As a customer, interacting with a company can feel like more than just a transaction. In many cases, these interactions are building blocks ...

Spain experiences high rates of phone spam and fraud

In the previous four quarters, Spain has had the highest spam rate in Europe. But in Q4 2023, Spain’s 46% spam rate was edged out by ...

2024 State of the Call: Consumers prefer voice, but spam ...

While consumers and businesses continue to prioritize voice calls, phone fraud, and spam are on the rise, posing a threat to the medium ...

Voices of Hiya: Tanvi Saxena

Our monthly blog series spotlights one outstanding Hiyan to share more about our team and get a glimpse of what it’s like to work at Hiya. ...

March Scam of the month: tax scams

Tax scams are among the most popular phone scams in the world (see Top 10 phone scams of 2023). There are IRS tax scams in the US, HMRC tax ...

Brazilians receive 24 spam calls per person per month

Brazil has a major phone spam problem. Brazillians receive an average of 24 spam calls per person each month. That’s considerably more than ...

Highlights from Mobile World Congress Barcelona 2024

Hiya was delighted to meet customers and partners in person at Mobile World Congress 2024, the world’s largest and most influential trade ...

Canada Revenue Agency scams tax Canadian’s patience

As if calculating and paying taxes weren’t bad enough, Canadians must also deal with phone scammers who try to con them out of their ...

Immigration scams on the rise in the UK

Immigration and visa scams are on the rise in the UK.

Facing the challenge of AI scam calls

Imagine you get a call seeming to be from the president of the United States urgently telling you not to vote in the upcoming election. ...

Adapting to changes in customer notifications with better ...

In an era where digital communication is paramount, recent policy shifts in email spam protection by giants like Gmail, soon to be echoed ...

Why registering your business phone number matters

Effective communication is a constant throughline of any successful business. The ability to enable precise, timely, and trustworthy ...

Voices of Hiya: Linda Te

Our monthly blog series spotlights one outstanding Hiyan to share more about our team and get a glimpse of what it’s like to work at Hiya. ...

Biden voice-clone robocall highlights AI-generated phone ...

The Joe Biden voice-clone robocall encouraging voters not to vote in the Democratic primary in New Hampshire was an eerie reminder that ...

See what Hiya has planned for MWC Barcelona 2024

The biggest trade show of the year for the telecommunications industry, Mobile World Congress Barcelona, is less than a week away, and Hiya ...

Announcing Hiya Registration: the industry’s first free ...

We are thrilled to announce Hiya Registration, a free solution for businesses that ensures customer-friendly calls are delivered without ...

Don't use inaccurate data to measure branded calling ...

Branded caller ID is an investment for any enterprise that makes a high volume of calls. And, just as with any other expense, management ...

Package delivery scams are common worldwide

If you receive a call telling you there’s a problem with a package delivery, think twice before you answer any questions or press a button ...

Virgin Media O2 partners with Hiya to roll out advanced ...

We’re thrilled to announce Virgin Media O2, one of the UK’s largest telecommunications companies, selected Hiya to provide its AI-powered ...

Deflating the ballooning challenge of Artificially Inflated ...

Throughout the telecommunications industry, Artificially Inflated Traffic (AIT) continues to be a concern, driving up enterprise costs and ...

Q4 Global Call Threat Report: phone scams peak during ...

Late November not only kicked off the holiday season, but scammers kicked into high gear to take advantage of consumers preoccupied with ...

Beyond the scam: Understanding the true cost of fraud calls

Almost all of us have received a fraud call, and some may have even fallen victim to a phone scam. However, the actual cost of fraud goes ...

Hiya unveils first branded calling solution with ...

We couldn't be more excited to share the latest update to Hiya Connect — performance analytics. As the only solution on the market to ...

Understanding and avoiding the Eversource scam

In an era dominated by technology, phone scams have become an escalating concern for individuals and businesses alike. The ubiquity of ...

Scam of the month: loan phone scams

Hiya’s data show that loan scams were the sixth most commonly reported phone scam in the world last year. (See Top 10 phone scams of 2023.) ...

Voices of Hiya: Chaitanya Medipally

New year, new edition of Voices of Hiya! Our monthly blog series spotlights one outstanding Hiyan to share more about our team and get a ...

Why carriers need transparency and analytics from their ...

Carriers need to protect their subscribers from spam and fraud calls, but when they're looking at how to do that, there are important ...

These 10 US states get the most phone spam

Although New Hampshire is the 41st most populous state, Hiya’s data show that its residents get more spam calls per capita than residents ...

Introducing call branding in the UK

Hiya’s data show that more than one in every four unidentified calls received in the UK are flagged as spam. Brits experience one of the ...

Speed to lead: how to improve sales calling practices

Meeting buyers where they are is essential in today's ever-evolving buyer landscape. Comparison sites and online marketplaces provide ...

Navigating the robocall mitigation database: A ...

With robocalls becoming more common, it can feel like a day goes by without a call from an unknown number disrupting your routine. And when ...

The future of voice: challenges and opportunities

What are the challenges threatening the future of voice, and where are there untapped opportunities? How can carriers cement the voice call ...

Hiya highlights in 2023

As the curtain closes on another remarkable year, we find ourselves reflecting on all the exciting momentum achieved in 2023. This year ...

Voices of Hiya: Jozsef Meszaros

This year, we launched Voices of Hiya, a new monthly blog series where we spotlight one outstanding Hiyan to share more about our team and ...

Protect yourself from holiday scams

The holiday season provides a perfect opportunity to slow down, reflect, and give. Just be sure you’re giving to those you care about the ...

Hiya Connect named High Performer for VoIP Providers by G2

The growth of spam, scam, and fraud calls has eroded trust in the voice channel. The critical importance of reliability from Voice over ...

Top 10 phone scams of 2023

Bank and credit card scams topped the list of fraudulent phone calls worldwide in 2023, with Amazon impersonators coming in second.

“Hallo mama” scam hitting Germany

In Germany, residents are being hit with the “Hallo mama” scam.

Are robocalls illegal? Laws, protections, and best practices

Robocalls have become a nuisance in the lives of consumers and businesses alike. These unsolicited calls often deliver pre-recorded ...

Billions lost to pension scams in the UK

After working hard their whole lives, pensioners in the UK can finally relax and enjoy their retirement. Then the phone rings, with ...

Call branding essentials for Canadian businesses

Hiya’s data shows that one in every five unidentified calls received in Canada is flagged as a suspicious call, and Canadians experience ...

Scam of the month: Open enrollment

Open enrollment for health insurance happens around this time every year in the US, generally from late October through early December. And ...

Voices of Hiya: Andrea Moreno

This year, we launched Voices of Hiya, a new monthly blog series where we spotlight one outstanding Hiyan to share more about our team and ...

Need relief? Phone scammers are betting you do

Relief scams were among the top phone scams in the US, according to Hiya’s Q3 Global Call Threat Report, which reveals spam rates in 39 ...

Voice fraud and the threat of generative AI

To illustrate the power of generative AI — and how it can be misused by scammers — Hiya’s Chief Product Officer James Lau cloned the voice ...

Winning the war on phone spam in Canada

Hiya representatives attended and presented at the Canadian Telecom Summit, held Nov. 6-8 in Toronto. Hosted by the Canadian ...

Revitalizing phone connections: improving call reputation ...

For most people, receiving unwanted calls is a routine experience. In fact, Hiya data shows that one out of every four calls consumers ...

Hiya represented at Futurecom, Latin America’s largest ...

For the first time, Hiya was represented at Futurecom, Latin America’s largest B2B trade show for the connectivity industry. The three-day ...

Q3 report: In some countries, more of than half of unknown ...

Which four countries have spam call rates exceeding 50%? What’s the most common phone scam in the UK? Which US state gets the most spam ...

Liberty Latin America selects Hiya Protect for spam and ...

We are thrilled to announce a new agreement with Liberty Latin America to provide the industry’s leading call protection service, Hiya ...

How Canadian voice providers defend against fraudulent calls

Since the beginning of 2023, more people in Canada have begun seeing “call labels” on some calls they receive. These labels warn call ...

Voices of Hiya | Lilla Szabó

This year, we launched Voices of Hiya, a new monthly blog series where we spotlight one outstanding Hiyan to share more about our team and ...

Scam of the month: The “yes” scam

There are new phone scams. There are old phone scams. There are even old phone scams that become new again. That seems to be the case with ...

Mastering outbound calls: strategies for success

Outbound calls play a pivotal role in connecting with customers, prospects, and partners. They enable companies to proactively reach out, ...

Hiya wins “Mobile Security Solution of the Year” from ...

In its seventh annual Mobile Breakthrough Awards program, the leading market intelligence organization in the global wireless and mobile ...

State of the Call Summit 2023 gathers industry leaders to ...

Telecommunication leaders, spam and fraud experts, and industry regulators gathered at Hiya’s 2023 State of the Call Summit in New York ...

Consumer Council scam calls

Smartphones keep us conveniently connected to the world, but fraudulent calls cause problems for many consumers. Criminals employ ...

Can reputation services erase my spam labels?

For every problem or pain point a business has, it seems like there are companies out there offering services to solve that problem. That’s ...

Phishing vs. vishing vs. smishing

Fraud is an unfortunate but prevalent issue that every organization should be aware of, especially considering how much criminals will take ...

How Apple iOS 17 update impacts voice calling

A new season is upon us. The leaves are changing, kids are going back to school, and as Apple users have come to expect for years now, ...

Why the battle against spam is still ongoing

What are the challenges to winning the war on phone spam?

Scam of the month: Payment app scams (Venmo, PayPal, Zelle, ...

Peer-to-peer payment apps like Venmo, PayPal, Cash App and Zelle have made paying friends and family quick and easy. The problem is, those ...

Voices of Hiya | Reena Bansal

This year, we launched Voices of Hiya, a new monthly blog series where we spotlight one outstanding Hiyan to share more about our team and ...

Top 10 states for phone spam

Which U.S. state gets the most phone spam?

UK has highest fraud call rate in Europe

The United Kingdom continues to have Europe's highest fraud call rate, at 9.3%. Brits are bombarded by fraudsters impersonating loved ones, ...

What Hiya Connect can see before the spam label

Have you ever had the feeling that your calls are being labeled as spam and there’s nothing you can do about it?

The role of the carrier in advancing voice technology

At a panel discussion hosted by Hiya at Mobile World Congress in Barcelona, a group of telecom experts was asked the question, “What is the ...

Why customer-centric companies need branded caller ID to ...

Customer experience is more than a buzzword. It’s the sum of all interactions between a customer and a business. In a world where customers ...

Canada experiencing increase in spam calls

Canada is experiencing an increase in spam calls, and the most prevalent phone scams in the country are impersonation scams and Amazon ...

Hiya honeypots and user reports capture a wealth of insight ...

Ever wonder how Hiya knows what phone scams are currently out there — or when new ones suddenly arise? Hiya Protect is powered by Adaptive ...

“Loved ones scam” is a global problem

Phone scammers like to catch their victims off guard. They jolt their victims with upsetting information and push them to act before they ...

How mortgage lenders can close sales faster with branded ...

Consumers love the convenience of online shopping. It’s quick, easy and can be done at any hour of the day or night. But when it comes to ...

Voices of Hiya: Timmy Huang

This year we launched Voices of Hiya, a new monthly blog series where we spotlight one outstanding Hiyan in an effort to share more about ...

Scam of the Month: Google Business Profile scam

We write a lot about phone scams that target consumers, but the Google Business Profile scam primarily affects business owners.

How can carriers protect seniors from scam calls?

The world’s leading carriers prioritize spam protection for their subscribers — especially vulnerable subscribers such as the elderly.

Branded insurance calls: Why insurance providers need them

In today's competitive insurance industry, brand recognition plays a crucial role in attracting and retaining customers. One effective way ...

The rise of AI: voice impersonation scams

Phone scams have long plagued the voice channel, but now with the help of AI they are evolving. AI-powered voice scams are on the rise, ...

4 tips to turn cold calls into hot conversations

While digital channels continue to grow in popularity for simple purchases, there are some purchases where communicating via an app or ...

What is lead nurturing and how can calls help?

Some purchase decisions are easy. If you're at the grocery store and need a certain product, you may look at the choices on the shelf and ...

Beyond fraud: Why carriers need to address nuisance calls

Carriers put a lot of effort into stopping scam and fraud calls. And rightly so, as these calls are intended to steal money and/or personal ...

What you can expect at the 2023 State of the Call Summit

In 2019, Hiya hosted our first annual “State of the Call 2019 Summit”. This summit brought together industry experts dedicated to sharing ...

Phone fraud increases in 30 out of 39 countries

First the good news. Globally, the overall volume of spam calls declined slightly from Q1 to Q2 2023. The bad news is that the proportion ...

Voices of Hiya: Jen Lawrence

This year we launched Voices of Hiya, a new monthly blog series where we spotlight one outstanding Hiyan in an effort to share more about ...

What is driving spam call growth?

There are two contributing factors, according to Hiya CEO and founder Alex Algard, who spoke during a panel discussion at Mobile World ...

What is Free Caller Registry and what does it do?

Update: On July 31, 2024, Hiya released Hiya Registration, a free one-stop-shop for businesses everywhere to register their numbers. It ...

Scam of the Month: Vehicle accident

Just when consumers were breathing a collective sigh of relief as the vehicle warranty scam fades, there comes a different vehicle-related ...

How do vishing attacks impact your business?

Vishing (or “voice phishing”) is a scam technique where a scammer uses a business’s name and information to try and get someone to divulge ...

Successes and shortcomings of STIR/SHAKEN

June 30, 2023, marked the deadline for which nearly all types of carriers (large, small, gateway providers) must implement STIR/SHAKEN. ...

Spam labeling: the role of recipient reactions

With the rise of spam calls, our phones have become battlegrounds, where legitimate calls vie for our attention amidst a deluge of unwanted ...

Scam calls: The top 4 most impersonated industries

In most phone scams there is a caller and a victim. But with impersonation scams, there are two victims: the individual who gets scammed ...

Best call practices: 4 tips for financial services

Consumers love the convenience of online banking and mobile apps when it comes to simple financial transactions like checking account ...

Are your business calls being flagged as spam?

You call and call again, trying to reach your customers or prospects. Different days, different times, but still no answer. Why don’t the ...

Debunking myths: call reputation, spam labels, and branded ...

As we navigate through the modern landscape of communication, numerous myths have popped up surrounding call reputation, spam labels, and ...

Number rotation undermines consumer spam protections — ...

Phone spam and fraud is a pervasive problem threatening the consumer voice experience. In Q1 2023, one-quarter of all unknown calls ...

SoftBank Corp. subsidiary, BBSS, partners with Hiya to ...

Hiya is pleased to announce a strategic partnership with BBSS Corporation, a subsidiary of SoftBank Corporation-owned SB C&S ...

What is vishing?

Most people have received a call that sounds alarming and urges them to take immediate action to protect their bank account or prevent a ...

Voices of Hiya: Rufina Eldarkhanova

This year we launched Voices of Hiya, a new monthly blog series where we spotlight one outstanding Hiyan in an effort to share more about ...

Scam of the month: COVID-related threats

For many, COVID-19 seems like a distant memory. Life has returned to near normal, and most people just want to put COVID behind them. ...

Understanding spam rate: enhancing call performance and ...

Navigating the telecommunication landscape can be a complex task for businesses, especially with the rising tide of spam calls. At Hiya, we ...

Boost your business growth with branded caller ID: A ...

In the hyper-competitive world of remodeling and landscaping, standing out and reaching potential customers promptly is not a choice – it's ...

The high cost of spam calls in dollars and lost time

You might think of unwanted calls as a mere annoyance. But there are huge costs associated with nuisance and fraud calls, both in terms of ...

3 common TCPA misconceptions — and how to stay compliant

As the FCC continues to wage war against spam, fraud, and robocallers, it’s more crucial than ever for legitimate companies making outbound ...

What is neighborhood spoofing?

If you get an incoming call from a foreign country or even a state where you have no friends or relatives, that’s a tipoff that it could be ...

Top 10 reasons your calls are reported as spam

If you're an enterprise that makes a lot of calls, you might have been perplexed and frustrated about why some of your calls are heading ...

33 call center statistics

Gathering data on your call center can be revolutionary for improving performance - whether you measure that through employee performance, ...

The value of voice in an omni-channel world: Insights from ...

With all the communications options available to consumers today — email, text, video calls, social media, etc. — you might think the phone ...

Call transparency for your telecom dialing strategy

With so many phone scams creating uneasiness for consumers, one of the biggest challenges for outbound call centers is establishing ...

What is call management?

Businesses that experience high call volume would quickly become overwhelmed without proper call management. Manually routing the calls to ...

Scam of the Month: Immigration

Phone scammers love to target vulnerable populations. And one of their favorite targets is immigrants. Immigrants are typically less ...

Canada’s #1 phone scam: air duct cleaning services

Some phone scams relate to recent news events or target specific demographics. Then there are the scams that have been around for years ...

Guide to call center audits

What is a call center audit? Audits are one of the ways by which you can evaluate the performance and effectiveness of your call center. ...

Maximizing efficiency with Hiya Connect's Branded Call: Why ...

In today's digital world, the telephone remains a critical touchpoint for businesses and their customers. Yet, amid the clutter of spam ...

Elaborate mobile phone contract scam targets UK residents

Some phone scams are simple, such as selling a product or service that’s never delivered. Others can be quite elaborate. That seems to be ...

Voices of Hiya: Wilson Bull

Last month we launched Voices of Hiya, a new blog series where each month we spotlight one outstanding Hiyan in an effort to share more ...

Harness the power of branded caller ID to boost your solar ...

You have a hot lead. The prospective customer has recently filled out a form saying she wants to be contacted to get a quote on solar ...

Want to know why customers report your calls as nuisance or ...

Are you tired of having your business calls going unanswered or struggling with poor customer perception? Understanding what end-users say ...

Sweepstakes phone scams widespread in Germany

“You’re the lucky winner!” That’s the sentence we all long to hear. Unfortunately it’s also the hook used by scammers to get their victim’s ...

Features of call center management software

There are a wide variety of call center management software options available, all with different interfaces, benefits, and features. ...

Call center vs contact center: Part 3

Part 3: Tips and considerations for call center management and operations, continued Your customer’s time is in high-demand. So when your ...

Billions lost to cryptocurrency phone scams worldwide

The popularity of investing in cryptocurrency has exploded over the past few years. Investors range from financial professionals to ...

Call center vs contact center: Part 2

Part 2: Tips and considerations for call center management and operations Understanding and implementing call center best practices can ...

How Hiya’s proprietary Adaptive AI stops phone spam

Today’s spammers and scammers are sophisticated and well organized. They use modern VoIP technology and take in billions of dollars from ...

One-fourth of the world’s unknown calls are spam and fraud

No country is immune from phone spam. In Q1 Hiya observed 6.7 billion spam calls worldwide — that’s more than 73 million calls every day.

Scam of the Month: The IRS scam

It used to be that only two things in life were certain: death and taxes. But just as certain as death and taxes are scammers who play on ...

Call center vs contact center

Part 1: Terminology Where customer service was once limited to face-to-face interactions, modern businesses operate within global markets, ...

What are “Spam Risk” or “Scam Likely” numbers and why do ...

One of the best advancements in telephone technology over the past 50 years is the caller ID display. Being able to see who is calling has ...

Voices of Hiya: Scott Downie

We’re excited to introduce a new Hiya blog series - Voices of Hiya. Each month we’ll spotlight one outstanding Hiyan to share more about ...

State of the Call 2023 webinar: the importance of identity

“Identity is king.” - Tanvi Saxena, VP of Product Management at Hiya For the 6th year in a row, Hiya has gathered top trends and insights ...

Europol phone scam in Germany

This past summer Germany was hit by a massive phone scam campaign where callers posed as representatives of Europol (the European Union’s ...

What is customer effort score (CES)?

Customer effort score, also known as CES, is a customer experience metric that measures the effort a customer has to exert in order to ...

State of the Call 2023: The latest findings across the ...

Hiya’s State of the Call for 2023 report is now available for download. The way we connect is changing. Voice is impacted by spam and ...

Scam of the Month: The mortgage scam

“Hi, this is Denise reaching out from [your mortgage agency] in regard to your recent mortgage payment of $250,000. Please give us a call ...

Chinese-language robocall scam in Canada

Hiya’s data shows that Chinese-language phone scams remain one of the top three phone scams in Canada (along with Amazon and credit card ...

CPF Scams Target French Citizens

It seems that each country has a phone scam that is unique to it. For France, it’s the CPF scam.

"A criminal case is registered against your name for tax ...

"This call is to notify you that a criminal case is registered against your name for tax evasion and tax fraud by HMRC. We are ...

Enterprise Caller Scoring - a new layer of Hiya Protect

Hiya just announced the release of Enterprise Caller Scoring, a new layer of Hiya’s Adaptive AI. This new feature of Hiya Protect further ...

What is an outbound call center?

Outbound calls are a huge part of marketing, customer service, sales, research, fundraising, and so many other business operations. But ...

Protecting vulnerable populations from phone scams

Anyone can be fooled by a phone scam. All it takes is to get caught off guard or to hear something that sounds plausible and act on it ...

Scam of the Month: Why am I getting so many calls about my ...

Insurance phone scams are a growing problem today. These scams typically involve bad actors posing as insurance agents or representatives ...

"We can reduce your energy bill by 87%" Energy crisis in ...

The rising cost of living in the UK is causing anxiety and even street protests and is leaving Brits searching for ways to save money on ...

Meet Hiya at MWC Barcelona

Global Call Threat Report: the world is drowning in spam ...

The world is drowning in spam calls. That seems to be the overarching contention of the recently-published Global Call Threat Report from ...

What is number rotation and why is it so insidious?

Consumers are being bombarded with spam. In response, carriers have implemented technology to block or label suspected spam and fraud calls ...

Contact centers vs. call centers

Contact centers and call centers both operate and promote customer communications. Although their names are similar, call centers and ...

Amazon Scam Calls to Watch For | Hiya

Amazon is in an enviable position of being a top retailer and having global brand recognition. The flip side of that, however, is that its ...

10 customer service metrics to track

Most organizations understand that creating an enjoyable and effective customer experience is a crucial component of a successful business. ...

6 call center metrics for better agent performance

Call centers control your outbound calls and have a huge impact on an organization’s bottom line. As a needle-moving department, it’s ...

“We have a fantastic offer for you” Spain bombarded with ...

Spain has the worst phone spam problem in Europe. Of the 20 European countries in which Hiya gathers spam data, Spain came in #1 with a ...

Gabb Wireless & Hiya: working together to stop spam ...

Gabb Wireless is dedicated to its mission of creating a safe space for kids in the technological world; through its custom Android ...

5 ways to improve banking communication

One of the best ways to set your bank apart from the competition is to provide top-tier communication to your customers. Without it, ...

Scam of the Month: Medicare scam calls

The Medicare scam is an all too popular ruse that plagues the voice channel; this harmful deceit was crafted specifically to hurt the ...

Hiya expands branded caller ID to all major U.S. carriers

We are excited to announce that Hiya Connect, our branded caller ID solution, is now available across all major U.S. carriers including ...

BT Group and EE Select Hiya for Spam and Fraud Call ...

We’re thrilled to announce a new agreement with BT Group and EE, to provide the industry’s leading call protection service, Hiya Protect, ...

Beyond Answer Rates: Attempts to Connect for Sales

Welcome to the latest post in our Beyond Answer Rates series. Last time we talked about the metrics that are impacted every time an ...

Hiya Wins 2 Built in Seattle 2023 Best Places to Work Awards

This week Hiya was honored by Built In on their esteemed 2023 Best Places to Work Awards. We couldn’t be more proud of our team and the ...

What Are Call Center KPIs?

Key Performance Indicators (KPIs) are specific metrics that a business sets in order to drive performance; these metrics can align ...

Traditional Caller ID vs Branded Caller ID

When you receive a call from an unidentified number, do you answer it or ignore it? If you ignore it, you’re with the majority of ...

Scam of the Month 2022: A Year in Review

Phone scams come in all different shapes and sizes. Each variation is another attempt to infiltrate your defenses and procure your ...

What Country Gets the Most Phone Spam?

What country gets the most phone spam? You’ll find the answer to that question in the recently-published Global Spam Report from Hiya.

Hiya in 2022

2022 has proven to be an eventful and exciting year for all of us at Hiya. We grew our business, innovated across our platform and ...

Hiya Recognized for Best Company Culture

We’re delighted to announce that we’ve been recognized by Comparably for the second time this year with a 2022 Comparably Award for Best ...

Beyond Answer Rates: Attempts to Connect for Services

Whether your business is making outbound calls for sales or customer service, you know that maintaining a base of happy customers is the ...

Hiya Connect’s Branded Call Empowers MetCredit Canada to ...

Since we’ve expanded our reach in Canada with Rogers, we’re excited to share how MetCredit Canada has improved their call center ...

Help! My Numbers are Being Flagged as Spam, but My Calls ...

Scam, spam, and fraud calls are nothing new. They’ve been around for decades and each year, the problem grows. While consumers expect an ...

Scam of the Month: The Credit National Assist scam

According to the Federal Trade Commission (FTC) a debt relief scam is a ruse that targets a consumer with significant credit card debt by ...

Hiya Launches Personal Call Filtering: The Industry’s ...

A phone call is the preferred method of communication for both consumers and businesses, according to Hiya’s State of the Call report. Yet, ...

What Will We Learn in the 2023 State of the Call Report?

We’ve entered the final quarter of 2022 - which means Hiya’s 2023 State of the Call Report is just a few months away. Soon we’ll be kicking ...

Improve Your Call Center With 4 Essential Monitoring Tips

Many organizations utilize a contact center, where agents take customer inquiries from various channels in addition to phone calls. ...

Hey Grandma, I'm in Trouble: Grandparent Scam on the Rise ...

Millions of dollars are being stolen from Canadians in what’s been called the grandparent scam. Here’s how it works: The scammer calls, ...

Beyond Answer Rates: First Call Resolution and First Call ...

Call centers are well aware of the importance of answer rates: a critical metric that tracks the percentage of customers who answer your ...

Scam of the Month: Why Am I Getting Calls About My Social ...

The voice call still reigns supreme for sales. That is one of the key takeaways from Hiya’s midyear check-in, the State of the Call for ...

State of the Call Sales Report 2022: Sales and the Voice ...

The voice call still reigns supreme for sales. That is one of the key takeaways from Hiya’s midyear check-in, the State of the Call for ...

5 Questions to Ask When Evaluating Branded Caller ID ...

With branded caller ID, customers are more likely to answer their phones and businesses increase productivity by connecting with more ...

Calculating and Reducing Contact Center Churn Rates

Customer churn is an unavoidable challenge that all businesses and contact centers must face, but churn rates do not have to be completely ...

Fraud Affects Age Groups Differently

What age group is the most likely to fall victim to fraud? If you guessed seniors, you’d be wrong. According to the Federal Trade ...

State of the Call for Services: How Spam Impacts the Voice ...

Over the last few years, we have seen the work world change drastically; remote work is becoming the norm. The voice channel is the ...

The Phone: A Gateway for Fraud

According to the Federal Trade Commission, of the 1.8 million fraud reports received last year that included a contact method, the phone ...

Watch Out For Hurricane-related Scam Calls

In the wake of Hurricane Ian in Florida, and Hurricane Fiona which stretched from Puerto Rico to Eastern Canada, relief organizations have ...

Webinar: Is Your Branded Caller ID Solution Secure?

Hiya will be presenting a special webinar at the upcoming STIR/SHAKEN Enterprise Summit, a week-long webinar series focused on enterprise ...

Cold Call the Right Way: 4 Tips to Improve Your Success ...

If your phone rings with an unknown number, how likely are you to answer it? If you’re like most Americans, the percentage chance of ...

Hiya Recognized in Comparably's 2022 Best Places to Work ...

We are honored to share that we’ve been recognized with a 2022 Comparably Award in the Best Company Perks & Benefits category! To learn ...

Scam of the Month: The healthcare scam

The patient enters the examination room concerned with what they think may be an infection.

Hiya and Ericsson: Partnering to Protect Global Wireless ...

Hiya has a new partnership with Ericsson to provide network-based call protection to wireless carriers globally. The new offering, named ...

iOS 16 Changes the Way Caller Names are Displayed on ...

IOS 16 has arrived and is fully available for all iPhone users. There are a ton of new customizable features, improvements, and ...

Webinar: The State of the Call for Sales

Spam and fraud calls are running rampant in the voice channel with no signs of slowing down or stopping. Potential customers are being ...

Auto Warranty Scam: No Longer #1

The auto warranty scam has been the #1 phone scam in the United States for more than two years, based on the number of reports from ...

Turning Call Data into Actionable Customer Insights with ...

Over the years, there’s been an explosion of new ways for businesses and consumers to communicate. Customers’ expectations of their ...

Senior Scam: Spoofing the Greatest Generation

According to the Federal Trade Commission (FTC), older adults (those 60 and older) are the least likely of any age group to report losing ...

Beyond CATI: Making Real Connections with Voice

Computer-assisted telephone interviewing (CATI) is a technology that saves time and increases response rates for companies that use ...

Phone Scams: A Global Frustration

Phone spam and fraud calls are a global problem, as can clearly be seen in Hiya’s State of the Call reports for the United States, Canada ...

Hiya expands in Canada with Rogers

We’re thrilled to announce the availability of our services has expanded in Canada through a new partnership with Rogers. The partnership ...

Scam of the Month: Utilities

It takes a lot to run a happy home. Proper light, heat, and power are necessary for the upkeep of any shelter; utilities are a reflection ...

Spam vs Fraud: 15 Varieties of Unwanted Calls

At Hiya, we define a spam call as a nuisance call. There are two main classifications of unwanted calls: nuisance calls and fraud calls. ...

Beyond Answer Rates: Call Duration

When you get lost in a captivating phone call, it can feel as though hours pass by in the blink of an eye. You find yourself reflecting ...

Guide to Call Center Metrics Dashboards

In today’s market, it’s undeniable that customer service is crucial. Customers can contact businesses in countless ways, and businesses ...

Canadians Plagued by Government Impersonation Phone Scams

While the most popular phone scam in the U.S. last year was the auto warranty scam, in Canada, government impersonation scams top the list. ...

Nurture Your Leads by Ensuring Your Calls are Answered

In its most simplistic form, lead nurturing is the act of turning qualified prospects into sales-ready opportunities. Effective lead ...

FCC and Hiya Protect: Taking Action with the TCPA

Back in 1991, the Telephone Consumer Protection Act (TCPA) became law – and it is a law that is still widely used today to protect ...

MasMovil and Pepephone: Hiya's foray into the Spanish market

Hiya has partnered with Pepephone to become the first mobile phone carrier in Spain to offer Hiya’s Adaptive AI-powered call protection to ...

Scam of the Month: Student Loan Debt

You’ve got your diploma, you’ve tossed your cap, and now it is time to greet the open world, but a successful higher education comes with a ...

Taking Customer Trust to a New Level with Branded Caller ID

Call centers and contact centers that represent enterprise businesses often struggle with building customer trust, especially when they use ...

Omnichannel Strategies for Sales and Marketing

An omnichannel marketing and sales strategy connects all the pieces of a customer’s experience into a cohesive unit. An omnichannel ...

Why does my number show up as a spam risk?

As an individual consumer, you probably appreciate it when your caller ID identifies incoming calls with a “Spam Risk” label or similar ...

How Does Call Measurement Impact Performance?

Call measurement, also called call tracking, refers to how your organization measures and tracks information from your call center. This ...

FCC (and Hiya) Cracking Down on Auto Warranty Scams

Earlier this year, we looked into the popular auto warranty scam and its impact on businesses and consumers. Based on our data, we ...

Protect Your Network from Common Phone Scams

There’s no doubt about it. Spam and fraud calls are an increasingly annoying nuisance for consumers, with people receiving an average of 14 ...

Beyond Sales Training 101: You Need to Get Your Calls ...

Do a Google search on sales training and you’ll get over a trillion hits in merely a half of a second. Scroll down and you’ll find nearly ...

Customer Contact Week: What Happens in Vegas - Becomes a ...

CCW is the world’s largest customer contact event series. With the balance of conference and expo, CCW is the place where customer care, ...

Scam of the Month: IRS scam

As spring comes to a close and the long days of summer begin to roll in, we can safely say that we have officially put tax season behind ...

The State of Voice in Canada in 2022

Hiya recently released the State of the Call: Canada 2022 report and the results are definitive; voice is not only growing in popularity, ...

Call Conversion and Improved Answer Rates

Whether it’s an internal business development group or an external call center, call conversion rates are used as measurements of ...

Taking You Beyond the Black Box with Branded Call ...

Within any large enterprise, the call center is one of the most sophisticated operations in the company. High performing call centers ...

Hiya Launches Branded Call Intelligence

We are happy to announce the launch of Hiya’s Branded Call Intelligence. This full suite of call delivery and performance analytics is ...

Extend Call Duration Through Transparent Data

Spoof calls are causing a devastating effect on the reputation of call centers and businesses everywhere. When customers are not able to ...

Global Protection: Hiya Welcomes New FCC Regulations

The Federal Communications Commission (FCC) has adopted new rules intended to stop illegal robocalls that originate overseas from entering ...

Top 5 Scam Calls of 2022 So Far

Every week Hiya receives more than 1.6 million reports of spam and scam calls. These come from users of Hiya’s mobile app, and customers of ...

Webinar: State of the Call Canada 2022

With 94% of consumers thinking that all unidentified calls are fraudulent it is more important than ever to fully optimize your outbound ...

Guide to SOC 2 Compliance for Call Centers

Call centers, whether they are internal agencies or external organizations, often access and use privileged information in client programs. ...

6 Customer Service Tips for Financial Companies

Companies in the financial service industry can improve conversion rates and build customer loyalty by delivering high-quality financial ...

Scam of the Month: The Credit Card Scam

In May we took a look at one of the most popular phone scams plaguing the voice channel: the credit card scam. Whether it is a tap, a chip, ...

5 Strategies for Banking Customer Service

There is a single quality that unites every company regardless of industry: customer service. Every organization is striving to build loyal ...

STIR/SHAKEN and Illegal Call Spoofing

Millions of Americans own different types of mobile phones and all of these people know that fraudulent calls are already a huge problem in ...

Robocalls: The Good, the Bad, the Ugly

If there’s one thing everyone hates, it’s robocalls. That’s a technology that should have never been invented. But what about the robocall ...

Is STIR/SHAKEN Preventing Scam Calls?

We are quickly approaching the final implementation deadline of STIR/SHAKEN legislation, which was enacted to reduce spam and scam calls. ...

The Latest Tool to Stop Spam and Scam Calls: Adaptive AI

How do you stop spam and scam calls? Traditionally, spam-blocking services had used the historical model. If a phone number has a history ...

Hiya Captured Half a Billion Unwanted Calls in a Week

April was the largest month in Hiya's history for processing unwanted calls. There has been an increase in incoming call volume from 2019 ...

How Real Estate Agencies Can Benefit from an Optimized ...

Spring has sprung and many people are looking to make a drastic change in their lives. This season brings with it the opportunity to start ...

Improve Answer Rates with Transparent Data

The scammers are getting smarter. Their deceptive measures have infiltrated the voice channel and now everyone’s reputation is at risk. ...

Tips to Improve Your Reputation and Get Your Business Calls ...

As a business, you face a dilemma. To succeed, you need to talk to your customers. Yet, because of the bombardment of spam calls, customers ...

Customer Satisfaction: Net Promoter Score

Customer Experience professionals are tasked with creating a world-class experience for their customers. They are keenly focused on ...

Protect Your Identity and Improve Answer Rates

We live in a world where data is transferred freely; a user’s information has become currency, and legitimacy has become paramount in ...

How Big Box Retailers Can Stay Connected this Spring

The sun is shining and everyone is anxious to get out and greet the open world. With the spring season well underway it is safe to say that ...

State of the Call: Europe Webinar

With an alarming 94% of consumers thinking all unidentified calls are fraudulent, it is no wonder that the European voice channel is ...

Security Trends for May 2022

Fraudsters, criminals, and illegal telemarketers are always thinking of new ways to cheat people out of their money or personal ...

How Contact Centers Establish Trust With Customers

As the number of robocalls and spoofing attacks increase, the more trust prospects lose. If your audience does not trust picking up the ...

Hiya Achieves SOC 2 Type 2 Compliance

At Hiya we are committed to maintaining a high level of information security; it is crucial that customer information is being handled ...

Call Center Management Ultimate Guide

Contact centers provide a variety of important services, such as fielding inbound customer service requests, outbound calls for loyalty ...

IT Professionals: How to Optimize your Voice Calling ...

In a world where IT departments are tasked with maintaining company computer systems, networks, software, and security, it’s easy to put ...

The State of Voice in Healthcare in 2022

Recently, Hiya released our annual State of the Call report. The results were definitive; not only is voice growing in terms of popularity, ...

Scam of the Month: extended warranty scam

The phone rings, and it is an unknown number. You pick up the phone just in case it is something important. When you answer, you are ...

The State of Voice in Retail in 2022

Hiya released our annual State of the Call report. We surveyed 1,800 professionals and 12,239 consumers across 6 different countries to ...

How Movers and Home Improvement Specialists Benefit from an ...

When spring rolls around it seems like everybody and their mothers are moving or working on some sort of home improvement project. As the ...

Hiya and Gabb Wireless: Partners in Protection

Children are our most vulnerable phone users. Fraudulent calls are more prevalent than ever and they affect all of us, regardless of age. ...

35 Cold Calling Statistics

Below, we’re sharing 35 cold calling statistics that will help you know what elements your cold calling strategy should include. We also ...

How to Measure and Improve Call Center Efficiency

In fast-paced environments, it’s challenging to find time to step back and evaluate the efficiency of operations. For call centers, ...

Spoofing cell phone numbers

Spoofed cell phone numbers allow calls from one number to be displayed as coming from another number. Spoofing occurs when callers ...

Strategies For Your Mortgage Call Center

Now more than ever, outbound call centers need to find ways to streamline mortgage operations and provide high-quality customer service. ...

Optimizing Average Talk Time

Have you ever had a conversation that seems to go on forever? You need a piece of information from the person, but they never seem to get ...

How to Combat Customer Trust Erosion

With spam calls and spoofed calls on the rise—and 94% of customers refusing to answer unknown calls—it is no surprise that trust is ...

What is Adaptive AI?

Adaptive AI blocks 28% more spam and scam calls Spam and scam calls hurt everyone: consumers and businesses are annoyed or defrauded by ...

Lead Generation World Conference: Hiya Crosses the Pond

This year Hiya traveled halfway across the globe, over the Atlantic, and flew right into Lead Generation World. This performance marketing ...

Get Connected and Stay Connected: Combating Call Abandonment

A missed or abandoned call is a missed business opportunity for sales. While call abandonment and connection issues may seem like only a ...

Call Center’s Guide to Brand Protection

Every call makes an impression on your customers. Maintaining a good image is a responsibility that must be given attention. Without ...

Scam of the Month: The Eavesdropping Scam

You’ve likely read about the Wangiri scam, and I’m sure someone has contacted you about your “car’s extended warranty”. But there’s a new ...

The State of Voice in the EU in 2022

Hiya recently released the State of the Call: Europe 2022 report, with definitive results; voice is not only growing in popularity, it is ...

9 Call Center Best Practices

Without a properly functioning call center, your business is missing out on a huge chance to engage with customers. Call centers allow ...

How Professional Tax Preparers Can Stay Connected this ...

Rather than drown in a sea of paperwork, businesses and individuals turn to professional tax preparers. The end of tax season means the ...

The Impact of Call Center Analytics

You wouldn’t run a business without keeping track of your success, so why are you making calls without measuring their impact? With call ...

The State of Voice in Insurance in 2022

Recently, Hiya released our annual State of the Call report. We surveyed 1,800 professionals and 12,239 consumers across 6 different ...

Enterprise Connect: Bringing the Industry Together

Enterprise Connect brings the customer engagement industry together to share ideas and showcase new talent. This year the event ran from ...

How to Stay Prepared as 401K Plan Provider this Tax Season

When tax time rolls around, customers tend to have a lot of inquiries about interest and mortgage statements. How do they affect my taxes? ...

Call and Contact Center Expo: What You Missed

The Call & Contact Center Expo was on March 16th and 17th in Vegas. Hiya was there with industry experts to share innovative engagement ...

Introducing Hiya’s Flexible Work Model

We are excited to share that Team Hiya has adopted a flexible work model! Over the past two years, Hiyans across the globe have shown that ...

Six Different Types of Call Centers

Can you imagine a world without call centers? There would be no technical support, no person to speak to about changing appointments, and ...

What Banking Institutions Need to Know for Tax Season

When tax time rolls around, customers tend to have a lot of inquiries about interest and mortgage statements. How do they affect my taxes? ...

What you need to know about STIR/SHAKEN in 2022

STIR/SHAKEN’s ultimate goal is to reduce robocalls in the telecom networks. To achieve this, STIR/SHAKEN attempts to help differentiate the ...

Hiya stands with Ukraine, deactivates service in Russia

Much like the rest of the global community, Team Hiya is deeply concerned about the Russian invasion of Ukraine. We stand with the millions ...

The State of Voice in Finance in 2022

Hiya recently released our State of the Call report for 2022. We saw a very clear trend: not only is voice growing in terms of popularity, ...

What To Expect at LeadsCon 2022!

LeadsCon! Each March in Las Vegas, marketers come together from around the world to discuss the age-old question: how do we drive leads? ...

Q&A: Why does it help to 'Report a Number' if scammers ...

Great question!

Top 5 Trends in Voice in 2022

This morning, Hiya released our annual State of the Call report. We surveyed 1,800 professionals and 12,239 consumers across 6 different ...

Landline-Based Caller ID vs. Branded Caller ID

It’s 1995. You’re at home with your parents and the phone rings. You trot over to the landline to see who’s calling. Though only 15 ...

Hiya’s 2022 State of the Call Webinar: The Highlights

Last Thursday (2/17), Alex Algard, founder and CEO of Hiya, Inc., presented the first look at our findings for our 2022 State of the ...

Get Prepped for Tax Time: How Tax Professionals Can Build ...

Each year, spring brings with it a quintessentially American activity– and we’re not talking about baseball.

Scam of the Month: The Wangiri Scam

Ring! Click. The caller hung up. But why? Welcome to the Wangiri scam — one of the world's most popular scam calls. In Japanese, Wangiri ...

Basics to Know About Call Authentication

The massive amount of robocalls are frustrating for everyone involved — customers and contact centers alike. Customers don’t want to answer ...

Do You Really Need an Outbound Dialer Software?

In the robust environment of a call center floor, one of the biggest challenges call center managers face is preventing agents from ...

State of the Call 2022 Webinar

There is no doubt that the ongoing COVID-19 pandemic has drastically altered the workplace and our collective understanding of what ...

What to Know About Inside Sales Power Dialers

Contact centers are continually looking for ways to increase their productivity and close more sales. One major roadblock is the number of ...

10 Outbound Call Center Tips

Whether you’re a contact center, sales team, or customer experience department, the odds are high that a large percentage of your time is ...

Hiya Named One of Seattle’s Best Places to Work by Built In

For the fourth consecutive year in a row, Built In has named Hiya one of its best places to work in Seattle. Ranked 42nd on the list, we ...

The ROI of Implementing Hiya Connect Webinar

Reaching and engaging with customers is critical to business success. But, so often, businesses struggle with exactly how to do that. There ...

Customer Contact Week Las Vegas

Happy 2022! As we get ready to hit the ground running in the new year, we’re excited to look back on one of our most exciting events from ...

What's the Best Caller ID Solution for Your Business?

But first — what’s the deal with Caller ID?

See how Hiya Connect Delivers 677% ROI to Enterprises

Independent study reveals Total Economic Impact of Hiya Connect

KPI Tracking for Contact Centers

Running a call center without tracking your performance is like running a business without keeping track of revenue. Seeing how well your ...

Business phone number registration: how does it work?

Update: On July 31, 2024, Hiya released Hiya Registration, a free one-stop-shop for businesses everywhere to register their numbers. Learn ...

What Is a Customer Satisfaction Score (CSAT)?

Excellent customer service is a key component of good business. In every industry, customer service is one of the key drivers of conversion ...

Improve Your Credit Union Call Center

As members turn to conduct their financial businesses over the phone and online, it’s increasingly important for credit union call centers ...

Sales Call Center Tips

When faced with the onslaught of day-to-day sales activities, it’s hard to take a step back and fine-tune your approach. As sales increase, ...

What Is STIR/SHAKEN?

STIR/SHAKEN is a framework designed by the Federal Communications Commission (FCC) to reduce robocalls by verifying the digital signature ...

Understanding the Impact of Reputation Monitoring

Contact centers have a direct impact on the reputation of a brand. It makes sense--if customers have poor experiences during the calls they ...

The TRACED Act: What Call Centers Need to Know

Did you know American and European phone service subscribers received an estimated 157.4 billion spam and fraud calls in 2020 alone? With ...

VPP vs. CNAM: What’s the Difference?

Is your branded call service running technology from the ‘70s?

Q4 Holiday Scam Calls

The holidays! Filled with sugar, spice, and everything nice! Or, is that the Powerpuff Girls? Regardless, it’s a time many look forward to. ...

Omnichannel Strategies for Contact Centers

Omnichannel communications happen when a business plans to interact with the customer at all touchpoints of the selling process. ...

The Call Delivery Report

Here at Hiya, Accountability is one 3 core values that we stand behind in our Hiya Customer Bill of Rights. It’s important that our ...

What is enterprise branded call? Display a branded caller ...

We’ve all had the experience of seeing an unknown number pop up on our phones. Without thinking, we answer the call, only to hear, “[car ...

Contact Center Compliance Rules and Guidelines

Call centers must follow the rules and regulations instituted by law. Failing to adhere to these can be detrimental to the business. Below, ...

What Is the TCPA?

In 1991, the Telephone Consumer Protection Act (TCPA) was passed by Congress to protect consumers from unwanted telephone solicitations. ...

Improve Your Call Center Environment

A productive contact center takes time and effort to cultivate, but as productivity increases, so do your customer’s points of contact with ...

10 Call Center Solutions Considerations

Despite the rise in popularity among different forms of communicating continuing to grow , the phone call remains the preferred method of ...

How to Manage a Virtual Call Center

Every day, more and more businesses are making the transition to remote work. The increased popularity of a remote-first environment is ...

How to Measure and Increase Call Center Productivity

What Is Call Center Productivity? Contact centers are constantly looking to be more productive. Higher productivity translates to better ...

Hiya Network Hits 200M Users!

We’re excited to share that the Hiya network has now surpassed more than 200 million users globally, enabling Hiya’s Branded Call and ...

Call Center Matrix

Contact centers, like all businesses, are driven by performance. They can only succeed when everyone on the team understands how they are ...

5 Key Healthcare Call Center Metrics

2020 put the healthcare industry front and center on the world stage. The global pandemic raised the world’s understanding of disease and ...

What Are Sales Optimization Best Practices?

Optimizing your call performance strategy can be a difficult, arduous task--made even worse if your team is constantly hiring and training ...

10 Essential Call Center Resources

Without a well-run call center, your company loses the ability to solve customer problems, get the answers to vital questions, and make ...

Top Sales Initiatives to Accelerate Growth

It’s common for outbound call centers to experience a natural ebb and flow in growth from time to time. And it can be difficult for teams ...

Call Center Best Practices for Insurance

In the age of near-limitless insurance options, staffing an outbound insurance call center may seem like a difficult task. After all, even ...

How Enhanced Caller ID Helps Your Contact Center

It doesn’t matter if you have the best information or most urgent alerts for your customers, they won’t pick up the phone if they don’t ...

What is the National Caller ID name database?

The hardest part of generating successful outbound calls is getting clients to actually pick up. In this day and age when the average ...

Call Management Software

We live in an increasingly digital world, which means customers have more choices than ever before when it comes to communicating with ...

How to change your outbound caller ID

Have you ever tried calling your customer only to have your call ignored or declined because they suspected it was spam? We've found that ...

The Fight Against Robocalls Reaches New Milestone

Bad calls are a nuisance for many smartphone users these days. In particular, Americans receive billions of robocalls daily—and that number ...

Omnichannel Customer Engagement and Its Benefits

All industries and businesses are different, but delivering great customer service is one of the best ways to increase your chances of ...

Creating an Omnichannel Customer Experience

Although everyone is different, many customers follow the same steps before making a purchase or contacting a business. In addition to ...

What Is an omnichannel contact center?

Although the global economic and social outlook is in a state of constant flux, contact centers remain one of the most important resources ...

Beyond CNAM (Caller ID Name)

Gone are the days when outbound call centers would try to catch call recipients unaware. Today, federal regulations stipulate that call ...

Medical Call Centers Best Practices

There’s nothing more important than one's own health and the health of loved ones. As such, outbound medical call centers (also called ...

The Telegraph spam: Nuisance calls are on the rise in the UK

A new wave of nuisance calls has hit the UK, as Britons have received more than 1.5 billion nuisance calls in 2021. The Telegraph recently ...

What Is TCPA Compliance?

Let’s face it—we all hate spam calls. But imagine it’s 1990; around 12:30 am, in the dead of night, you hear it—the dreaded ringing of the ...

Why You Need Outbound Call Tracking Software

We live in a fast-paced world. To such a degree that businesses try to make tasks as simple, quick and efficient as possible. In their ...

What Is SOC 2 Compliance?

With great data, comes great responsibility. When SOC 2 Compliance was introduced, it was in direct response to the growing need for ...

Hiya nominated for GeekWire’s Workplace of the Year

Hiya is nominated for GeekWire’s Workplace of the Year award and our team would love your vote! Our team is honored to be recognized as one ...

How to Optimize Your Call Center Scheduling

Here at Hiya, we recognize the unique challenges call centers face today. Let’s be real, few kindergarteners dream of becoming a call ...

Spam Filters: What High Volume Callers Need to Know

Getting customers to pick up the phone is becoming increasingly more difficult, and part of this is due to the high number of spam calls. ...

Hiya off to a fast start in the first quarter of 2021

Team Hiya hit the ground running in 2021. As we close out the first quarter, let’s take a look at what we’ve accomplished in the past three ...

The Pain of Fraud Calls: 4 Insights for Healthcare Call ...

The voice channel has always played a critical role in healthcare communications among payers, providers, and patients. More often than ...

Contact Center Automations: What Are They?

Working for a call center can get a bad rap. You often hear the same typical story… employees feel drained spending long hours on the phone ...

4 Key Trends Every Financial Services Contact Center Should ...

In 2020, people became more accustomed to putting more physical distance between them for the sake of social distancing -- but this ...

What are robocalls and how to prevent unwanted robocall ...

Unexpected and often unplanned, random telephone calls throughout the day pull you and your employees away from vital tasks. But while ...

How to Improve Your Call Center Conversion Rate

Converting people is a crucial component of an outbound call center for sales and marketing. Conversion rate is arguably the most important ...

What Is Contact Rate and How Do You Improve It?

Contact centers thrive on data. Without industry metrics, it would be impossible for outbound call centers to find areas of improvement and ...

Hiya named top startup employer in America by Forbes

Forbes recently released its annual list of the top startup employers in America and I’m so proud that Hiya took the No. 1 spot! We beat ...

Tax Scams Reach Highest Point since Pandemic Began

With the opening of tax season last month, we’ve seen a massive increase in tax-related phone scams. Tax scam calls reached their highest ...

Watch out, Hungary: Erste Bank scam!

Most of us in 2021 know that scammers, fraudsters and cheaters of all sorts can come at you at every corner, on every platform imaginable.

4 Benefits of Changing Your Outbound Caller ID

People tend to answer the phone every time, right? Well, that isn’t necessarily true. Answer rates are continuing to plummet, with 94% of ...

Understanding STIR/SHAKEN and call spoofing

Millions of Americans own different types of mobile phones and all of these people know that fraudulent calls are already a huge problem in ...

How Call Tracking Can Benefit Your Business

Your company has just launched an advertising campaign with placements in magazines, billboards, and on the internet that encourage ...

Hiya’s 2021 State of the Call report featured in USA Today, ...

We recently launched our 2021 State of the Call report, where we analyzed more than 150 billion calls and commissioned a third-party survey ...

Caller ID spoofing: How to prevent fraudulent calls

When most businesses think about ramping up security, they imagine implementing a robust cybersecurity strategy to prevent data breaches. ...

What is a spoofing attack? Everything to know about this ...

A spoofing attack occurs when a deceitful party disguises its identity and pretends to be a reliable company. Posing as a trusted brand, ...

15 key call center metrics to measure outbound performance

With $2 trillion of commerce conducted over the phone annually, businesses have a lot riding on their ability to reach and connect with ...

It’s official. Hiya has kicked off 2021

Hiyans from all three offices came together virtually in January to celebrate the achievements of 2020 and to get enthused for a promising ...

Our 2021 State of the Call Report is Live!

Each year at Hiya, we dig into our data to spot the top trends on the voice call. And we make these insights available to you in our annual ...

How to stop phone spoofing of your business numbers

In 2020, voice fraud generated almost $20 billion in losses in the US alone and this trend shows no signs of slowing down. Scammers and ...

Second Round of Stimulus Checks Brings New Wave of Scams

As the U.S. Government sends out the second round of Economic Impact Payments as part of Coronavirus relief, fraudsters are capitalizing on ...

Hiya Named One of Seattle’s Best Places to Work by Built In

Built In has named Hiya one of the best places to work in Seattle in 2021. Hiya ranked 25th on the list, and was also named to the best ...

Hiya included on Business Insider’s list of startups ...

Hiya was included on Business Insider’s recently published list of the top startups pushing the remote work revolution forward into 2021. ...

First Orion, Hiya and Transaction Network Services (TNS) ...

We are excited to announce a new website that streamlines the telephone number registration process for businesses, non-profits, first ...

Hiya Lands its First European Carrier in New Partnership ...

We’re excited to announce our new partnership with Telenor Norway to strengthen the fight against fraud and nuisance calls. This ...

Wangiri Scam Hits Europe

The world’s most prevalent phone scam shows no signs of slowing down. In fact, the popular Wangiri scam is expanding throughout Europe and ...

Hiya Ranked 86th Fastest-Growing Company in North America ...

Today, Hiya was ranked the 86th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™, a ranking of the 500 ...

The Real Facts on the “Stay Home and Stay Safe” Robocall ...

A suspicious robocall campaign has hit the U.S. during the past three months, and today, on Election Day, it has attracted widespread ...

Hiya and Samsung extend strategic partnership to 2025

We are excited to announce the extension of our strategic partnership with Samsung to 2025. We will continue to power Samsung Smart Call to ...

Quantum Assurance increases answer and conversion rates ...

Connecting businesses with their customers is core to what we do and has become increasingly critical over the past several months. That’s ...

Hiya Finds 2.1 Billion Spam Calls made in Canada in 2019; ...

Hiya, the industry leader in nuisance and scam call protection, has seen spam calls rise 49% since this time last year (January through ...

CNN: Trump signs robo-call bill into law

President Donald Trump signed a bill on Monday that increases fines on criminal robocall violations and cracks down on companies making the ...

Hiya Ranks in Built in Seattle’s Best Small Companies to ...

As we close out 2019, we are honored to end the year by being named Built In Seattle’s #3 pick in their “50 Best Small Companies” list and ...

Hiya Partners with Pango to Protect Global Customers ...

Today, we are excited to announce a new partnership with the global security and privacy company Pango, as they add Hiya’s global fraud and ...

Scammers Capitalizing on COVID-19: Hiya Sees Over 850% ...

Robocallers are capitalizing on the coronavirus pandemic, with phone scams tied to stimulus checks being sent by the U.S. government ...

CBS Evening News: Number of robocalls soars in 2017

We spoke to CBS Evening News with Jeff Glor about how our data shows that robocalls made to consumers reached an all time high in 2017, ...

Top Eight Reasons to Text vs. Call

Text messages: short, sweet, and efficient. While there are still times when a phone call is better than a text, there remain many ...

Hiya Beefs up Business Development Team With Three Seasoned ...

Around the world, billions upon billions of mobile phone calls are made every single day, and yet the phone app has remained unchanged ...

Hiya calls for industry standard to compare robocall ...

Global Wireless Solutions (GWS) and Hiya recently released the findings from a new study that assessed how well spam detection solution ...

FCC Chairman Confirms Action Will Be Taken If Carriers Do ...

FCC Chairman Ajit Pai did not take kindly to the lack of effort carriers had shown in his request to implement “robust caller ID ...

Hiya Finds Robocalls Increase by 1 Billion From Last Quarter

As the heat rises this summer, so are the number of robocalls! Increasing by a billion from last quarter, we most recently found that in ...

Hiya raises $18 M in series A funding to fight robocalls

Today, Hiya announced that they received $18 million in a series A funding round to “pursue its business of helping carriers defend their ...

Robocall Complaints Hit New Record in 2017

Despite all the efforts the FCC and FTC have made to try and stop the flood of robocalls coming through to consumers, Nasdaq has just ...

Pennsylvania Health Plan Fooling Customers Across the Nation

In this day and age, people are becoming more health conscious and want to provide themselves with the best medical care they deserve. ...

ZTE Integrates Hiya’s Spam-Blocking Technology into the ...

Receiving unwanted calls is pretty bad, but when you’ve been unexpectedly scammed by one, it’s even worse. As proactive as consumers have ...

Phone Spoofing Bill Passed in House and Moves to Senate

It’s not a surprise that we’re constantly flooded with a number of scams, spams, and robocalls. What makes those calls even worse is when ...

Scammers Should Be in the Slammer for Scamming Inmates

Scammers are at it again, but this time they’re killing two birds, or should we say jail birds with one stone!

Cyber Criminals Unmasked: The Danger of Smishing Campaigns

The world around us changes constantly and so do our efforts in protecting our users from unwanted calls and text messages. As cyber ...

Hiya launches network-level caller ID and call-blocking ...

In a Fierce Wireless exclusive, Hiya announces its newest service: Hiya Cloud. This is the first network-level solution for call management ...

Samsung and T-Mobile Team Up with Hiya Against Robocalls

In the midst of the fight against robocalls, many companies are attempting to find solutions to prevent customers from becoming the next ...

Industry and Government Join Efforts to Fight Unwanted Calls

Last week, Hiya was invited to attend the Do-Not-Call Law Enforcement Summit in Indiana. The summit was hosted by the nation’s Chief Spam ...

Neighbor Scam Surges 15x in 2017, Imitates First Six Digits ...

In a recent attempt to trick consumers, reports of the Neighbor Spoofing Scam are increasing dramatically. Phone fraudsters are mimicking ...

More Unknown Numbers? Block Them With Hiya

You may not realize it, or want to admit it, but mobile phones have become our lifelines. Today, your mobile phone does much more than make ...

State of the Call Report: Americans Only Answer Half of All ...

As our phones continue to be inundated by robocalls, many people no longer want to pick up the phone at all. Unfortunately, this has led to ...

Chinese Residents Beware, A Scam Is Targeting You By Last ...

According to the Federal Trade Commission (FTC) a phone scam targeting individuals with Chinese last names is spreading across the US. ...

Scammers Target iPhone Craze

As you wait in line to get your hands on an iPhone 7, you kill time by scrolling through the App Store to see what newest app craze you’ve ...

Taking a deep dive into scam phone numbers

At Hiya, our Phone Reputation Service engine constantly evaluates phone number behavior to sniff out spammers and scammers. The service ...

Gotta Stop em’ All: Pokemon Go Scammers

When it comes to Pokemon Go, “if you wanna be the very best, like no one ever was, to catch Pokemon WAS your real test, but NOW to avoid ...

Imposter Apps and How to Spot Them: Chronicles of App Store ...

Imitation is the highest form of flattery. If that’s true, we at Hiya should be thrilled to see so many apps in the App Store claiming to ...

Stanley Kim and Geoff Entress Join the Hiya Team

Today, we are excited to announce the appointment of Stanley Kim to the position of Chief Operating Officer and Geoff Entress to the Board ...

Hiya Supports City Year Seattle at Ripples of Hope Gala

A group of Hiyans dressed to the nines as they headed into the Westin in downtown Seattle to attend the City Year Seattle/King County ...

How to Recognize the IRS and Gift Card Scam

No one thinks they will be the next phone scam victim. Additionally, no one thinks the next victim will be a college educated, 25-34 year ...

Medicare Open-Enrollment is Open Season for Scammers

With the new year ahead of us, comes the season for health insurance open-enrollment, which has led to Medicare insurance scams.

Hiya’s stance on user privacy (in light of recent news ...

At Hiya, we strongly believe that consumers’ personal information must be tightly safeguarded. In light of a recent news story, we feel the ...

Meet Hiya Cloud: The Honey Badger of Phone Protection

Just when you thought it couldn’t get any better… it has. For months now, Hiya has been working to build a service that can integrate ...

Improve Build Times on Kubernetes-Based Jenkins with ...

Our Use Case An effective continuous integration system is a crucial component for fast-paced software development. At Hiya, we built our ...

Planet Money #789: Robocall Invasion

Spam calls, we’ve all received them and we’ve all done our best to avoid them. Unfortunately, right when we though we’d found the best way ...

Scammers Use Air Canada in Phoney Free Vacation Scam

You’ve just received a call claiming you’ve won a prize. Something’s different this time though: it sounds legitimate compared to the other ...

ZTE-Hiya Integration: Most Common Questions

Woohoo! It’s time to bring out the cake, pop some champagne, and celebrate! For what you may ask? Well, some of you may have already heard ...

FCC to Combat Robocalls in 2019 With Proposal to Amend ...

Pushing forward to combat the scourge of robocalls in 2019, the FCC has made an announcement that they will be amending the Truth in Caller ...

Hiya Vows to be Committed to Protecting Samsung Users

“Do you Samsung take Hiya

BBB research indicates scam victims are more like you than ...

When asked to describe the typical victim of phone scams, most people say the same thing:

Hiya: Exploring Default Blocklist

Hiya! In this post, we’ll be exploring the default blocklist provided on the native Phone app. We’ll discuss how apps can access the ...

Hiya Finds 86% Growth in Fraud and Nuisance Calls in the UK

Hiya, the industry leader in fraud and nuisance call protection, has seen significant growth in spam calls in the UK grow over the past ...

WSB-TV: Fraudsters are using smartphones to empty your ...

Consumer Expert Clark Howard (@ClarkHoward) has one goal: to show you how to keep more of the money that you make. Sometimes that means ...

ZTE Axon 7 Nougat update brings Daydream, Hiya Caller ID

As ZTE rolls out the Android 7.0 Nougat, many Axon 7 users in the U.S. will be satisfied with the updates and services they’ll be ...

Hiya Receives 2018 AT&T Supplier Award for Call Protect

We are proud to announce that we’ve been awarded with AT&T’s 2018 Supplier Award for our outstanding performance and contribution in ...

ZTE Partners with Hiya, Offering Fully Integrated Caller ID ...

Beginning today, ZTE USA Axon 7 users will have the power of Hiya built into their smartphone. Because smartphones should be smart, right? ...

Clarification related to Hiya’s user permissions and ...

Yesterday, CNET and TechCrunch published articles claiming that some robocalling apps (including Hiya) send basic device data (e.g. OS ...

Getting to know Hiya: Matt Hertogs, Software Engineering ...

Hi my name is Matt Hertogs and I am a software engineering lead on the Hiya Gateway Services team. I build and maintain highly available ...

Thanksgiving Phone Scam: How to Dress Your LIVE Turkey

Happy Thanksgiving! If you’re like most, you’ve got the potatoes boiling, the aroma of pumpkin pie permeating every room, and the turkey ...

Ajit Pai Appointed New FCC Chairman

Today, Ajit Pai has been announced as the new FCC Chairman. Before working in the telecom industry, I admittedly gave little thought to the ...

Scammers Under Wraps Or Should We Say Car Wraps

We’ve got two words for you CAR ADVERTISEMENTS! They sure are an eyesore, but it makes you wonder, why would you want the likes of Redbull, ...

Class Action Lawsuit Rewards Free Cruise Victims Up To $900

For all of you who’ve fallen victim to the free cruise scam, now is your time to take back what was rightfully yours, your hard earned cash!

Phone Scams Around The World

No matter where you live, spammers will get the best of you. Hiya operates and is helping with the fight against spam, scam, and robocalls ...

One Ring Scam Calls Make Their Way To Germany

As if we’d thought scammers had duped enough victims in the U.S., unfortunately they haven’t had enough as they’ve made their way to ...

Samsung Galaxy S8 will have business search capability ...

For all you Galaxy S8 users, as if you thought you saw everything Hiya had to offer, it’s not quite over yet. Debuting on April 21, all S8 ...

ZTE’s Axon 7 is now Daydream-ready, capable of identifying ...

In the words of Selena, the Queen of Tejano music, when you think of the Axon 7, you may have been “dreaming of you tonight” or should we ...

Samsung Extends Hiya Partnership, Providing Samsung Places ...

Gone are the days where you’d have to hop into a third-party app to search for a great place for coffee or the nearest dry cleaners to get ...

Free App Blocks Scammers From Calling You

If it weren’t for the number of IRS phones scammers and other phone scams targeting Americans not only during tax season but all year ...

Political Spam Calls Increase by 3250% In Past Year

Political robocalls fall into two categories legal and illegal. Unfortunately, both types are still on the rise. From candidate mudslinging ...

ZTE Axon 7 gain Daydream View support, Caller ID and call ...

For all you ZTE Axon 7 users, it’s time to celebrate the fact that you can now easily protect yourself from those pesky unwanted calls at ...

Getting to know Hiya: Anna Ruh, HR Generalist

Hiya is dedicated to providing a better phone experience thanks to the diligent efforts of our talented team! As dedicated as we are in ...

Outsmarting the 'Can You Hear Me' scam: hang up!

Sometimes, it can be challenging to hear the person on the other end of the line when answering a call. This could be due to several ...

How to Avoid Being Duped by the Student Loan Scam

For many current and former students, taking out a loan is the only way to pay for an education. According to the U.S. Department of ...

U.S. Sentences 21 IRS Scammers to 20 Years

Last Friday, the United States Department of Justice announced that “21 members of a massive India-based fraud and money laundering ...

FCC Proposes $37.5 Million Fine Against Company Spoofing ...

Robocall scammers have taken their schemes to another level. They are now using your mom, co-worker, or even a local neighbor’s phone ...

How to Block Robocalls Once and For All

We’ve all been flooded with robo, scam and spam calls, but have you ever thought about how many calls are actually made per month? NBC’s ...

Canada Joins U.S. in Fight Against Robocalls

Update – Government of Canada announced on Nov. 17:

You’re A Mean One Mr. Grinch…Or Should We Say Holiday ...

Thanksgiving may be over, but just because you put away your “Thanksgiving pants,” doesn’t mean you shouldn’t prepare yourself for the next ...

US Spam Grew 108% in 2019 as Anti-Robocall Bill Moves to ...

Today Hiya released findings showing that as spam calls steadily rise, Americans continue to let their phone ring through to voicemail. The ...

Galaxy S8 gets local business search inside the native ...

To all you Samsung smartphone users, when it’s time to find a place to eat, drop off your dry cleaning, or even book a haircut, what’s your ...

The Perks of Hiya: iOS vs. Android

Life would be a lot easier if apps would function the same way on every type of phone, but unfortunately that’s not the case for some. From ...

Scammers Now Pose As Social Security Administration During ...

If you thought you dodged the IRS scam this season, think again! Scammers are no longer disguising themselves as IRS agents but now have a ...

Wells Fargo Targeted By Nationwide Scam

For all of you who bank with Wells Fargo, if you receive an unexpected robocall informing you that Wells Fargo has put a hold on your ...

Hiya Named A Built In Seattle Best Place to Work in 2019

We’re excited to announce that Hiya has been awarded the 2019 Best Places to Work Award by Built in Seattle. Out of 2,000 companies under ...

4 Warning Signs of a Jamaican Lottery Scam and its Victim

Most of us can say that we have a pretty good sense of judgment when it comes to avoiding being duped into some crazy scheme, but can you ...

Hiya and Samsung Turn the Phone Dialer Into a Local Search ...

The Galaxy Note 8 (including Galaxy S7, Galaxy S8 and all A-Series and J-Series devices) will be coming out with a new local search service ...

Show me the Data: A Look at September 2016

Scam calls. They’re everywhere. It’s one thing to receive an average of 4.5 spam calls every month, but it’s another thing to see how large ...

3 apps to block annoying callers

As the proclaimed “America’s Digital Goddess”, Kim Komando certainly knows her fair share about technology. Kim Komando is the host of a ...

Scam Victims: Here’s How You Can Claim $500 for Unwanted ...

Who thought being scammed would pay off…six years later! For anyone who fell for the vacation scam, specifically taking a short survey for ...

Spam and Fraud Calls Spike 700% in Minnesota

As scam and fraud calls continue to victimize residents across the country, Hiya has decided to do our due diligence by providing a weekly ...

“Stop Calling Me!” Get on the National Do Not Call Registry

Ever gotten a call from a telemarketer? If you answered no, I’d love to know your secret, but in reality, we’ve all been there and we can ...

Hiya Welcomes Chris Reiner as new VP of Business Development

We’d like to give a warm welcome to Chris Reiner, Hiya’s newly appointed Vice President of Business Development. With 20 years of ...

For-Profit Company Dupes Consumers in Trash Bag Charity Scam

If we were to ask you how much you think a box of trash bags would be, what would you guess? $5? Or if there’s some special feature (i.e. ...

What is the SIM swap scam?

Today, the average person is surrounded by cyber, phone, and online threats. While having the opportunity to handle all aspects of our ...

How-To Prevent Robocalls and Spam on Your iPhone

To all you iPhone users, say good-bye to spammers and hello to automatically blocking the calls you want to avoid! Thanks to the new ...

Prank Phone Calls in the Time Before Caller ID

1997. Three thirteen year old girls all huddled around a telephone, waiting with baited breath. Would my crush answer the call? “Hello?” ...

How to block unwanted calls on iOS, Android, and Windows ...

As often as we get unwanted calls claiming we’ve won a “free cruise,” or if we were to take a survey we’ll receive vouchers for a vacation, ...

How to prevent your number from being ‘spoofed’ by scammers

Scam callers have been hitting Tennessee citizens hard with spoofing, and have pushed Tennessee’s Governor, Bill Haslam, to sign a new law ...

A Review of Robocalls and SMS Spam

Robots are getting pretty crafty these days, so crafty that they’ve got phone scamming down. While it’s pretty entertaining to picture an ...

Hiya Ranks in Seattle Business Magazine’s 100 Best ...

Last night, Hiya attended Seattle Business magazine’s 30th annual 100 Best Companies to Work for awards dinner at the Washington State ...

What happened in the year Caller ID began (1976)

1976: A gallon of gas costs $0.59. Polyester, platform shoes, and velvet blazers reign king. Steve Jobs and Steve Wozniak form Apple ...

iPhone iOS 10 Update Features: 15 Tips, Tricks and Tweaks

Pssssst….if you didn’t already know, we’ve got the inside scoop on how you can make your iPhone experience with the new release of iOS 10 ...

Consumer Reports’ Spam Findings Rank Hiya-Powered T-Mobile ...

In the midst of the FCC Strike Force’s plan to find solutions against robocalls, T-Mobile’s Name ID (powered by Hiya), has stood out ...

Nuisance Calls in the U.K.: Top Ten Area Codes

Would it surprise you to learn that nuisance calls in the U.K. have surpassed those in the U.S.? What if I told you that the U.K. has the ...

The Price You Pay to be on Top: Google Listing Scam

Being on the A-list for a hot new club is the equivalent to being at the top of Google’s search list for businesses. Just as we can find ...

Hiya, a Whitepages spinout, nabs $18M for its smart caller ...

After spinning out of Whitepages a year ago, Hiya announced today their first round of funding to help grow their business globally.

New Jersey Scam Calls Spike over 500% Due to Amazon Job ...

Targeting New Jersey residents with promises of Amazon stay-at-home jobs and chronic pain remedies, scammers will say just about anything ...

12 Unforgettable TV and Movie Phones

Hiya FAQ: Most Common Questions (Android)

Did you know that there are over 4,000 different Android devices on the market today? While Android’s open platform for developers has made ...

When did PCH start calling versus knocking?

We’ve all wished it before: you get that knock on the door and hope, just this once, that you’ll find an oversized check for $500,000,000 ...

How to Detect A “Lucky Winner” Scam Before You Become The ...

Your phone rings, you pick up, and before you can put down your ham sandwich and register what’s going on, you’re told that you’ve just won ...

Robocalls Make Their Way Around The World, Growing by 325% ...

Robocalls are making their way around the world! In Hiya’s first Global Robocall Radar Report, we’ve estimated that global spam calls have ...

Three New Ways Scammers Are Tricking You

We’ve all been warned of the number of things scammers will do to make us fall victim to their latest schemes. As we learn, we adapt and ...

Scam Tactic of the Year: The Neighbor Scam

A new phone scam tactic called the “Neighbor Scam” has emerged in recent months, and according to our data, it has surged 750% since the ...

5 Things to Look for in a Caller ID App

We’ve all been guilty of clogging up our smartphones with apps. But over time, some people have learned to limit the number of apps they ...

Health and Human Services Hotline targeted in grant scam

If you look at your caller ID and see that you’re receiving a call from the U.S. Department of Health and Human Services (HHS) Hotline, be ...

Scammers find news ways to trick South Dakotans into ...

According to the South Dakota Better Business Bureau, telemarketers are flooding South Dakotans’ phones and what makes matters worse is ...

“Scam Utility Calls” on the rise in 717 area code

Named eighth out of the “Top 10 U.S. Cities Targeted by the Utility Scam”, Harrisburg’s WGAL News 8, warns residents of the growing scam in ...

Hiya Collaborates with Xfinity Mobile to Thwart Mobile ...

Today, we are excited to announce that we are collaborating with Comcast to help protect Xfinity Mobile customers from unwanted nuisance ...

Massachusetts See 500% Surge in Social Security, Apple ...

As scam and fraud calls continue to victimize residents across the country, Hiya has decided to do our due diligence by providing a weekly ...

Amazon Customer Service Scam Grows 94% in Washington State ...

Amazon Headquarters may be located in Seattle, but it definitely doesn’t give Washington state immunity from falling victim to the Amazon ...

How to Block Spam Phone Calls in iOS 10

If unwanted calls annoy you like no other, you’re not alone. The growing number of telemarketers and scammers has become ridiculous and in ...

Getting Started with Hiya: Android Caller ID & ...

Scammers Steal T-Mobile Phone Numbers to Swipe Funds

Calling all T-Mobile customers, if you’ve received email notifications from your bank telling you that your transactions have been ...

Hotel Phone Scam Targeting Vacationers Around The World

You’ve packed your bags, you’re making your way to your vacation destination and when you get to your hotel, all you can think about is ...

Neighbor Scam Grows Dramatically in 2018; Scammers Evolve ...

The Neighbor Spoofing Scam is a tactic phone fraudsters use to mimic (also known as spoofing) the first six digits of a user’s phone number ...

What companies need to know about neighbor spoofing

You’ve likely already been the target of a neighbor spoofing call — you just might not know it. This clever little trick has been on the ...

Police Scam: Is There Really A Warrant Out For My Arrest?!

From the likes of Washington to Kansas and even all the way to Florida, no state in the U.S. has been an exception to the “Police Officer” ...

Summer Sends Kansas Flood of Unwanted Calls, Keeps Rising ...

This past summer, Hiya noticed a drastic jump in fraudulent and spam calls in a number of area codes in Kansas. Unfortunately, the increase ...

Scammers Offer Amazon Job That’s Too Good To Be True

You found the ideal job, working from home, making thousands a dollars a month, and and doing it all for one of the world’s most valuable ...

Hiya’s best practices around Kafka consistency and ...

Introduction Apache Kafka’s distributed, durable, and high-throughput nature makes it a natural fit for streaming many types of data. Hiya ...

Hiya Collaborates With Charter to Protect Spectrum Mobile ...

Today, we are proud to announce our collaboration with Charter Communications to provide Hiya’s free anti-spam app to its Spectrum Mobile ...

How to install two of the best call blocking apps for iOS 10

Right at the top of TechRepublic’s list of best call blocking apps for iOS 10, Hiya has been named the “go-to free call blocking app for ...

Extra! Extra! You’ll Want To Read About The Newspaper ...

As much as I hate to admit it, newspapers are a dying breed. However, thanks to a number of individuals who still like the feeling of ...

Wangiri (One Ring) Scam Grows 98% in Q1

Hiya along with the FCC, is warning consumers not to fall victim to the latest phone scam, the Wangiri (also known as the one ring) scam, ...

GoDaddy SmartLine Users Now Have Protection From Spam Calls ...

GoDaddy, the company that empowers everyday entrepreneurs, today launched the Spam Call Filter in GoDaddy’s SmartLine mobile app, a feature ...

Six Arguments for the Good Old Fashioned Phone Call vs. ...

In a recent report pulled by Deloitte, 31% of mobile users in the UK don’t make any traditional phone calls in a week. Not surprisingly, ...

The duct cleaning scam: what is it & how to avoid it

It may be in the morning, afternoon or even during dinner, but Canadians can’t get through a day without hearing from an Air Duct Cleaning ...

Empty Promises of Chronic Pain Cures Target New York ...

Whether it be back, leg, shoulder, or anything that is chronically painful, be on guard! Scammers are targeting New York residents claiming ...

Canada’s Mobile Phone Fraud up 66% since January

The Canadian Radio-television and Telecommunications Commission (CRTC) is stepping forward and demanding a solution against robocalls by ...

Massachusetts Continues to See 500% Growth in Spam & ...

Here is this week’s top area code targeted by unwanted callers, the top cities affected, the growth in spam and fraud calls and the three ...

Growth in Unwanted Calls Strikes in Nevada and Massachusetts

This week we’re not bringing you one but two area codes that have been targeted by fraud and nuisance calls in the U.S.

Consumers Beware: “One-Ring Scam” Makes a Big Come Back in ...

For years, the Wangiri scam, Japanese for ‘one ring and drop’ has been preying on unknowing mobile victims, enticing them to call back ...

But They Said I Won A Cruise?! |How You Know Your Free ...

When I first got the call that we had “WON A FREE TRIP OF YOUR CHOICE!,” I hate to admit it now, but I was already duped at “free.”

Hiya for iPhone: What Makes us Better than the Rest

The Day of the iPhone has arrived. The day of development, that is. For the first time, Apple is giving third-party developers access to ...

What You Should Know About Hiya Premium for iOS

Hiya Premium is our new subscription service that complements our free offering without taking away the core free features that our users ...

Best Caller ID App to Filter or Block Spam Phone Calls: ...

There are a number of apps out there who attempt to block those annoying robocalls that you’re constantly receiving. But the two popular ...

The Medicare knee brace scam: What is it?

In an age where healthcare costs are a constant concern, the promise of anything 'free' might sound too good to be true. Unfortunately, ...

Hiya Powers Today’s Best Solution to Protect Against ...

As unwanted call traffic levels reach new highs, the need for effective call protection services is greater than ever. Hiya is proud to ...

Human Evolution and the Transformation of Phones

The smartphones we possess today have come a long way from the first rendition of the telephone back in 1876 when Alexander Graham Bell ...

The Best Caller ID Apps for Android to Screen Your Calls

From a persistent credit card company, to a clingy ex, to an overly attached salesman, Billa from Joy of Android has named Hiya one of the ...

Declining Scam Of 2017: Free Cruise Scam

All it takes is the word FREE, and scammers know they’ve got their victims right where they want them. But as much as they’ve used this ...

Amazon Makes Phone Calls? Think again…

With over 300 million customer accounts for the picking, it’s not a surprise that scammers have been targeting Amazon sellers and customers.

Texas Targeted Once More, Seeing 700% Increase in Fraud and ...

Texas just can’t get a break when it comes to being victimized by unwanted callers. Things may have simmered down since their 1200% spike ...

How to Block Spam Calls on your iPhone with Hiya

You can finally identify and block spam calls on your iPhone. Finally!!! Apple’s been a bit behind the curve for some time now, but not any ...

Hiya FAQ: Most Common Questions (iOS)

You’ve got questions? We’ve got answers. Here at Hiya, we get a lot of the same questions from our users so we figured, why not hit the ...

The top ten spam area codes in the U.S.

Try as we might, Americans just can’t get away from the annoying spam and call scams ringing through to our phones. While we’ve covered ...

How to avoid IRS scam calls

Let’s face it, money matters. Whether you’re earning it or spending it, financial security is crucial. Unfortunately, the never-ending IRS ...

The top 12 utility scams to avoid this year

Fraudsters have taken advantage of rising electricity bills to prey on consumers by stealing personal and financial information. According ...

Introducing Your New Phone Assistant: Hiya Call Screener

Hiya Reveals Most Common Types of Phone Scams in Charlotte ...

WHO: Charlotte residents and folks with a 980 area code, have you been receiving a lot of scam calls recently? If you have, you’re not ...

Hiya Premium Providing More Value To the Phone Experience

Spam and scam detection are at the heart of what we do at Hiya, and our primary focus is to provide this service to as many users possible ...

Whitepages focuses on caller-ID app with startup Hiya

Seattle Times announced online people-search company Whitepages recent spin-off, Hiya! Previously Whitepages CallerID, Whitepages founder ...

Caller ID Displays Throughout the Ages

Do you ever think about what you’d do without caller ID? Would you ever answer the phone without knowing who was calling? Aside from the ...

Unwanted calls explained: scam numbers vs. spam risk calls

Spam and scam—two words that look and sound quite similar. To many people, scam and spam are synonymous with “trouble.” Here at Hiya, we ...

Three Scams to Avoid Being Had On Craigslist

In this day and age, it’s a rarity to find someone paying full price or settling for the first offer they find. Gone are the days where we ...

Hiya Launches Hiya Connect To Help Businesses Improve ...

Today, Hiya announced a new product that allows businesses to provide meaningful context into their calls to mobile customers. Featuring ...

FCC Proposes New Rules That May Be Solution to Stopping ...

We've heard about the fight against robocalls since last July when the Robocall Strike Force was first established. Thankfully, the force's ...

Galaxy Note 7 Has Hiya Baked Right In!

Samsung's partnership with Hiya has always guaranteed protection for all Samsung Galaxy S7 and S7 Edge users. And now as they introduce ...

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The Hiya Voice

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