--- title: "The Hiya Voice: News and views for better voice performance | Alicia Marie Beatty" description: Content Marketing Manager at Hiya --- [![Hiya logo](https://blog.hiya.com/hubfs/hiya-new-purple.svg)](https://www.hiya.com/) Solutions Solutions [For Mobile Operators Protect your network](https://www.hiya.com/solutions/operators) [For Businesses Brand your calls](https://www.hiya.com/solutions/businesses) [For People Get the mobile app](https://www.hiya.com/products/apps/hiya-spam-blocker) ###### Webinar Branded Calling 101 Weekly Webinar Make your company's calls more recognizable. Learn how Hiya can drive value for your business. 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Read the benchmark report for what is happening in voice today, and what you can do to drive business. [Read the report Arrow Right](https://www.hiya.com/state-of-the-call) Why Hiya? Overview [Why Hiya Your voice innovation partner](https://www.hiya.com/why-hiya) [How it works Get started quickly & easily](https://www.hiya.com/how-it-works) [Customer Stories Real companies, real results](https://www.hiya.com/case-studies) [Voice Intelligence Platform Industry’s leading voice platform](https://www.hiya.com/why-hiya/voice-intelligence-platform) [Trust Center Compliance, security, & privacy](https://www.hiya.com/why-hiya/trust-center) Company [About Leadership and history](https://www.hiya.com/company/about) [Careers We're hiring!](https://www.hiya.com/company/careers) [Contact us Get in touch](https://www.hiya.com/contact-us) ![](https://blog.hiya.com/hubfs/bclc-hero-img.webp) ###### Customer Story BCLC increases business KPIs with Hiya With Hiya Branded Call BCLC was able to increase contact rates, campaign efficiency, and revenue. [Read their story Arrow Right](https://www.hiya.com/customer-stories/bclc) Resources Resources [Resource Center](https://www.hiya.com/resources) [Partner Program](https://partners.hiya.com/) [Get Support](https://hiya.com/support) [Developer Docs](https://developer.hiya.com/) [Hiya Blog](https://blog.hiya.com/) [Newsroom](https://www.hiya.com/newsroom) [Events](https://www.hiya.com/events) ###### eBook 10 Tips for customer-friendly phone calls Prevent caller reputation issues and complaints with customer-friendly calling practices. [Read eBook Arrow Right](https://www.hiya.com/resources/ebooks/10-tips-for-customer-friendly-phone-calls) [Get Started Arrow Right](https://www.hiya.com/#audience) [Log in](https://connect.hiya.com/login) [Get started](https://www.hiya.com/#audience) ![Alicia Marie Beatty](https://blog.hiya.com/hubfs/31077b14-fb0e-42bf-9e9a-b81619117c0e-bWFpbi1uLW4tMC0wLTAtNTMwLTgwMA==.jpeg) ## Alicia Marie Beatty ## Alicia Marie Beatty's latest articles ### [Q&A: Why does it help to 'Report a Number' if scammers can spoof their CallerID? Great question! Mar. 4, 2022](https://blog.hiya.com/qa-why-does-it-help-to-report-a-number-if-scammers-can-spoof-their-callerid?hsLang=en) ### [Landline-Based Caller ID vs. Branded Caller ID It’s 1995. You’re at home with your parents and the phone rings. You trot over to the landline to see who’s calling. Though only 15 ... Mar. 3, 2022](https://blog.hiya.com/landline-based-caller-id-vs-branded-caller-id?hsLang=en) ### [Hiya’s 2022 State of the Call Webinar: The Highlights Last Thursday (2/17), Alex Algard, founder and CEO of Hiya, Inc., presented the first look at our findings for our 2022 State of the ... Feb. 23, 2022](https://blog.hiya.com/hiyas-2022-state-of-the-call-webinar-the-highlights?hsLang=en) ### [Basics to Know About Call Authentication The massive amount of robocalls are frustrating for everyone involved — customers and contact centers alike. Customers don’t want to answer ... Feb. 17, 2022](https://blog.hiya.com/call-authentication?hsLang=en) ### [Do You Really Need an Outbound Dialer Software? In the robust environment of a call center floor, one of the biggest challenges call center managers face is preventing agents from ... Feb. 9, 2022](https://blog.hiya.com/outbound-dialer-software?hsLang=en) ### [State of the Call 2022 Webinar There is no doubt that the ongoing COVID-19 pandemic has drastically altered the workplace and our collective understanding of what ... Feb. 1, 2022](https://blog.hiya.com/state-of-the-call-2022-webinar?hsLang=en) ### [What to Know About Inside Sales Power Dialers Contact centers are continually looking for ways to increase their productivity and close more sales. One major roadblock is the number of ... Jan. 31, 2022](https://blog.hiya.com/inside-sales-power-dialers?hsLang=en) ### [10 Outbound Call Center Tips Whether you’re a contact center, sales team, or customer experience department, the odds are high that a large percentage of your time is ... Jan. 27, 2022](https://blog.hiya.com/10-outbound-call-center-tips?hsLang=en) ### [Customer Contact Week Las Vegas Happy 2022! As we get ready to hit the ground running in the new year, we’re excited to look back on one of our most exciting events from ... Jan. 19, 2022](https://blog.hiya.com/customer-contact-week-las-vegas?hsLang=en) ### [What's the Best Caller ID Solution for Your Business? But first — what’s the deal with Caller ID? Jan. 13, 2022](https://blog.hiya.com/whats-best-caller-id-solution-for-your-business?hsLang=en) ### [KPI Tracking for Contact Centers Running a call center without tracking your performance is like running a business without keeping track of revenue. Seeing how well your ... Jan. 5, 2022](https://blog.hiya.com/kpi-tracking?hsLang=en) ### [What Is a Customer Satisfaction Score (CSAT)? Excellent customer service is a key component of good business. In every industry, customer service is one of the key drivers of conversion ... Dec. 16, 2021](https://blog.hiya.com/what-is-csat-score?hsLang=en) ### [Improve Your Credit Union Call Center As members turn to conduct their financial businesses over the phone and online, it’s increasingly important for credit union call centers ... Dec. 14, 2021](https://blog.hiya.com/credit-union-call-center?hsLang=en) ### [Sales Call Center Tips When faced with the onslaught of day-to-day sales activities, it’s hard to take a step back and fine-tune your approach. As sales increase, ... Dec. 8, 2021](https://blog.hiya.com/sales-call-center?hsLang=en) ### [What Is STIR/SHAKEN? STIR/SHAKEN is a framework designed by the Federal Communications Commission (FCC) to reduce robocalls by verifying the digital signature ... Dec. 3, 2021](https://blog.hiya.com/stir-shaken?hsLang=en) ### [Understanding the Impact of Reputation Monitoring Contact centers have a direct impact on the reputation of a brand. It makes sense--if customers have poor experiences during the calls they ... Dec. 2, 2021](https://blog.hiya.com/understanding-the-impact-of-reputation-monitoring?hsLang=en) ### [The TRACED Act: What Call Centers Need to Know Did you know American and European phone service subscribers received an estimated 157.4 billion spam and fraud calls in 2020 alone? With ... Nov. 24, 2021](https://blog.hiya.com/the-traced-act-what-call-centers-need-to-know?hsLang=en) ### [VPP vs. CNAM: What’s the Difference? Is your branded call service running technology from the ‘70s? Nov. 23, 2021](https://blog.hiya.com/vpp-vs.-cnam-whats-the-difference?hsLang=en) ### [Q4 Holiday Scam Calls The holidays! Filled with sugar, spice, and everything nice! Or, is that the Powerpuff Girls? Regardless, it’s a time many look forward to. ... Nov. 19, 2021](https://blog.hiya.com/q4-holiday-scam-calls?hsLang=en) ### [Omnichannel Strategies for Contact Centers Omnichannel communications happen when a business plans to interact with the customer at all touchpoints of the selling process. ... Nov. 15, 2021](https://blog.hiya.com/omnichannel-strategies?hsLang=en) ### [The Call Delivery Report Here at Hiya, Accountability is one 3 core values that we stand behind in our Hiya Customer Bill of Rights. It’s important that our ... Nov. 12, 2021](https://blog.hiya.com/the-call-delivery-report?hsLang=en) ### [Contact Center Compliance Rules and Guidelines Call centers must follow the rules and regulations instituted by law. Failing to adhere to these can be detrimental to the business. Below, ... Oct. 26, 2021](https://blog.hiya.com/contact-center-compliance?hsLang=en) ### [Improve Your Call Center Environment A productive contact center takes time and effort to cultivate, but as productivity increases, so do your customer’s points of contact with ... Oct. 19, 2021](https://blog.hiya.com/call-center-environments?hsLang=en) ### [10 Call Center Solutions Considerations Despite the rise in popularity among different forms of communicating continuing to grow , the phone call remains the preferred method of ... Oct. 4, 2021](https://blog.hiya.com/call-center-solutions?hsLang=en) ### [How to Manage a Virtual Call Center Every day, more and more businesses are making the transition to remote work. The increased popularity of a remote-first environment is ... Oct. 1, 2021](https://blog.hiya.com/virtual-call-center?hsLang=en) ### [How to Measure and Increase Call Center Productivity What Is Call Center Productivity? Contact centers are constantly looking to be more productive. Higher productivity translates to better ... Sep. 29, 2021](https://blog.hiya.com/call-center-productivity?hsLang=en) ### [Call Center Matrix Contact centers, like all businesses, are driven by performance. They can only succeed when everyone on the team understands how they are ... Sep. 27, 2021](https://blog.hiya.com/call-center-matrix?hsLang=en) ### [5 Key Healthcare Call Center Metrics 2020 put the healthcare industry front and center on the world stage. The global pandemic raised the world’s understanding of disease and ... Aug. 25, 2021](https://blog.hiya.com/healthcare-call-center-metrics?hsLang=en) ### [What Are Sales Optimization Best Practices? Optimizing your call performance strategy can be a difficult, arduous task--made even worse if your team is constantly hiring and training ... Aug. 17, 2021](https://blog.hiya.com/sales-optimizations?hsLang=en) ### [10 Essential Call Center Resources Without a well-run call center, your company loses the ability to solve customer problems, get the answers to vital questions, and make ... Aug. 16, 2021](https://blog.hiya.com/call-center-resources?hsLang=en) ### [Top Sales Initiatives to Accelerate Growth It’s common for outbound call centers to experience a natural ebb and flow in growth from time to time. And it can be difficult for teams ... Jul. 23, 2021](https://blog.hiya.com/top-sales-initiatives?hsLang=en) ### [Call Center Best Practices for Insurance In the age of near-limitless insurance options, staffing an outbound insurance call center may seem like a difficult task. After all, even ... Jun. 18, 2021](https://blog.hiya.com/insurance-call-center-best-practices?hsLang=en) ### [How Enhanced Caller ID Helps Your Contact Center It doesn’t matter if you have the best information or most urgent alerts for your customers, they won’t pick up the phone if they don’t ... Jun. 17, 2021](https://blog.hiya.com/what-is-enhanced-caller-id?hsLang=en) ### [Call Management Software We live in an increasingly digital world, which means customers have more choices than ever before when it comes to communicating with ... Jun. 15, 2021](https://blog.hiya.com/call-management-software?hsLang=en) ### [What Is TCPA Compliance? Let’s face it—we all hate spam calls. But imagine it’s 1990; around 12:30 am, in the dead of night, you hear it—the dreaded ringing of the ... May. 7, 2021](https://blog.hiya.com/what-is-tcpa-compliance?hsLang=en) ### [What Is SOC 2 Compliance? With great data, comes great responsibility. When SOC 2 Compliance was introduced, it was in direct response to the growing need for ... Apr. 26, 2021](https://blog.hiya.com/what-is-soc-2-compliance?hsLang=en) ### [Caller ID Displays Throughout the Ages Do you ever think about what you’d do without caller ID? Would you ever answer the phone without knowing who was calling? Aside from the ... Sep. 19, 2020](https://blog.hiya.com/caller-id-history-throughout-ages/?hsLang=en) [![banner-hiya-reg](https://blog.hiya.com/hubfs/banner-hiya-reg.jpg)](https://www.hiya.com/products/connect/number-registration) ### Latest Articles ⚡️ - 4 Benefits of Changing Your Outbound Caller ID Alia Logan Oct. 2, 2026 - Nearly half of French consumers have lost money to a phone scam Rob Unsworth Sep. 29, 2026 - Spain’s 400-prefix law will make it harder to reach customers Mariano González-Cayuela Sep. 24, 2026 [![](https://blog.hiya.com/hubfs/hiya-new-purple.svg)](https://www.hiya.com/) [![](https://blog.hiya.com/hubfs/linkedin-1.svg)](https://www.linkedin.com/company/hiyainc) [![](https://blog.hiya.com/hubfs/facebook-1.svg)](https://www.facebook.com/hiyainc/) ###### Products - Connect - [Number Registration](https://www.hiya.com/products/connect/number-registration) - [Branded Call](https://www.hiya.com/products/connect/branded-call) - [View Plans](https://www.hiya.com/products/connect/pricing) - Protect - [Spam Analytics](https://www.hiya.com/products/protect/spam-analytics) - [AI Voice Detection](https://www.hiya.com/products/protect/ai-voice-detection) - Apps - [Hiya Spam Blocker](https://www.hiya.com/products/apps/hiya-spam-blocker) - [Hiya AI Phone](https://www.hiya.com/products/apps/hiya-ai-phone) ###### Solutions - Company size - [Enterprise](https://www.hiya.com/solutions/enterprise) - [Call Centers](https://www.hiya.com/solutions/call-center) - [Small and Medium](https://www.hiya.com/solutions/businesses) - Service providers - [Operators](https://www.hiya.com/solutions/operators) - [OEMs and technology](https://www.hiya.com/solutions/technology-partners) ###### Considering Hiya? - [Why Hiya](https://www.hiya.com/why-hiya) - [How it Works](https://www.hiya.com/how-it-works) - [Customer Stories](https://www.hiya.com/case-studies) - [Voice Intelligence Platform](https://www.hiya.com/why-hiya/voice-intelligence-platform) - [Trust Center](https://www.hiya.com/why-hiya/trust-center) - [Modern Slavery](https://www.hiya.com/company/modern-slavery) - [About Hiya](https://www.hiya.com/company/about) - [Careers: We're hiring!](https://www.hiya.com/company/careers) - [Contact us](https://www.hiya.com/contact-us) ###### Resources - [Resource Center](https://www.hiya.com/resources) - [Partner Program](https://partners.hiya.com/) - [Get Support](https://hiya.com/support) - [Developer Docs](https://developer.hiya.com/) - [Hiya Blog](https://hiya.com/blog) - [Events](https://www.hiya.com/events) - [Press Kit](https://www.hiya.com/newsroom#press-kit) ![ANAB](https://blog.hiya.com/hubfs/logo-anab.svg) ![ISO 27001](https://blog.hiya.com/hubfs/logo-iso27017.png) ![AICPA](https://blog.hiya.com/hubfs/logo-aicpa.svg) ![IAF](https://blog.hiya.com/hubfs/logo-iaf.svg) [Privacy Policy](https://www.hiya.com/legal/privacy) [Terms of Service](https://www.hiya.com/legal/terms-of-service) [App Data Privacy Policy](https://www.hiya.com/legal/app-data-protection-and-privacy-policy)