The Hiya Voice

News and views for better voice performance

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Alicia Marie Beatty

Alicia Marie Beatty
Content Marketing Manager at Hiya

Recent Posts

Improve Your Call Center Environment

A productive contact center takes time and effort to cultivate, but as productivity increases, so do your customer’s points of contact with ... >

10 Call Center Solutions Considerations

Despite the rise in popularity among different forms of communicating continuing to grow , the phone call remains the preferred method of ... >

How to Manage a Virtual Call Center

Every day, more and more businesses are making the transition to remote work.  The increased popularity of a remote-first environment is ... >

Call Center Productivity Tips

What Is Call Center Productivity? Contact centers are constantly looking to be more productive. Higher productivity translates to better ... >

Call Center Matrix

Contact centers, like all businesses, are driven by performance. They can only succeed when everyone on the team understands how they are ... >

Top Healthcare Call Center Metrics

2020 put the healthcare industry front and center on the world stage. The global pandemic raised the world’s understanding of disease and ... >

What Are Sales Optimization Best Practices?

Optimizing your call performance strategy can be a difficult, arduous task--made even worse if your team is constantly hiring and training ... >

10 Essential Call Center Resources

Without a well-run call center, your company loses the ability to solve customer problems, get the answers to vital questions, and make ... >

Top Sales Initiatives to Accelerate Growth

It’s common for outbound call centers to experience a natural ebb and flow in growth from time to time. And it can be difficult for teams ... >

Insurance Call Center Best Practices

In the age of near-limitless insurance options, staffing an outbound insurance call center may seem like a difficult task. After all, even ... >

How Enhanced Caller ID Helps Your Contact Center

It doesn’t matter if you have the best information or most urgent alerts for your customers, they won’t pick up the phone if they don’t ... >

What Is the National Caller ID Name Database?

The hardest part of generating successful outbound calls is getting clients to actually pick up. In this day and age when the average ... >

Call Management Software

We live in an increasingly digital world, which means customers have more choices than ever before when it comes to communicating with ... >

Changing Your Outbound Caller ID

Have you ever tried calling your customer only to have your call ignored or declined because they suspected it was spam? Most people don’t ... >

5 Best Practices for Improving Business Caller ID

Consider the amount of calls that go ignored every day. For most people, it’s difficult to trust a number they don’t recognize. People ... >

What Is TCPA Compliance?

Let’s face it—we all hate spam calls. But imagine it’s 1990; around 12:30 am, in the dead of night, you hear it—the dreaded ringing of the ... >

What Is SOC 2 Compliance?

With great data, comes great responsibility. When SOC 2 Compliance was introduced, it was in direct response to the growing need for ... >

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