Great question!
Mar. 4, 2022It’s 1995. You’re at home with your parents and the phone rings. You trot over to the landline to see who’s calling. Though only 15 ...
Mar. 3, 2022Last Thursday (2/17), Alex Algard, founder and CEO of Hiya, Inc., presented the first look at our findings for our 2022 State of the ...
Feb. 23, 2022The massive amount of robocalls are frustrating for everyone involved — customers and contact centers alike. Customers don’t want to answer ...
Feb. 17, 2022In the robust environment of a call center floor, one of the biggest challenges call center managers face is preventing agents from ...
Feb. 9, 2022There is no doubt that the ongoing COVID-19 pandemic has drastically altered the workplace and our collective understanding of what ...
Feb. 1, 2022Contact centers are continually looking for ways to increase their productivity and close more sales. One major roadblock is the number of ...
Jan. 31, 2022Whether you’re a contact center, sales team, or customer experience department, the odds are high that a large percentage of your time is ...
Jan. 27, 2022Happy 2022! As we get ready to hit the ground running in the new year, we’re excited to look back on one of our most exciting events from ...
Jan. 19, 2022But first — what’s the deal with Caller ID?
Jan. 13, 2022Running a call center without tracking your performance is like running a business without keeping track of revenue. Seeing how well your ...
Jan. 5, 2022Excellent customer service is a key component of good business. In every industry, customer service is one of the key drivers of conversion ...
Dec. 16, 2021As members turn to conduct their financial businesses over the phone and online, it’s increasingly important for credit union call centers ...
Dec. 14, 2021When faced with the onslaught of day-to-day sales activities, it’s hard to take a step back and fine-tune your approach. As sales increase, ...
Dec. 8, 2021STIR/SHAKEN is a framework designed by the Federal Communications Commission (FCC) to reduce robocalls by verifying the digital signature ...
Dec. 3, 2021Contact centers have a direct impact on the reputation of a brand. It makes sense--if customers have poor experiences during the calls they ...
Dec. 2, 2021Did you know American and European phone service subscribers received an estimated 157.4 billion spam and fraud calls in 2020 alone? With ...
Nov. 24, 2021Is your branded call service running technology from the ‘70s?
Nov. 23, 2021The holidays! Filled with sugar, spice, and everything nice! Or, is that the Powerpuff Girls? Regardless, it’s a time many look forward to. ...
Nov. 19, 2021Omnichannel communications happen when a business plans to interact with the customer at all touchpoints of the selling process. ...
Nov. 15, 2021Here at Hiya, Accountability is one 3 core values that we stand behind in our Hiya Customer Bill of Rights. It’s important that our ...
Nov. 12, 2021Call centers must follow the rules and regulations instituted by law. Failing to adhere to these can be detrimental to the business. Below, ...
Oct. 26, 2021A productive contact center takes time and effort to cultivate, but as productivity increases, so do your customer’s points of contact with ...
Oct. 19, 2021Despite the rise in popularity among different forms of communicating continuing to grow , the phone call remains the preferred method of ...
Oct. 4, 2021Every day, more and more businesses are making the transition to remote work. The increased popularity of a remote-first environment is ...
Oct. 1, 2021What Is Call Center Productivity? Contact centers are constantly looking to be more productive. Higher productivity translates to better ...
Sep. 29, 2021Contact centers, like all businesses, are driven by performance. They can only succeed when everyone on the team understands how they are ...
Sep. 27, 20212020 put the healthcare industry front and center on the world stage. The global pandemic raised the world’s understanding of disease and ...
Aug. 25, 2021Optimizing your call performance strategy can be a difficult, arduous task--made even worse if your team is constantly hiring and training ...
Aug. 17, 2021Without a well-run call center, your company loses the ability to solve customer problems, get the answers to vital questions, and make ...
Aug. 16, 2021It’s common for outbound call centers to experience a natural ebb and flow in growth from time to time. And it can be difficult for teams ...
Jul. 23, 2021In the age of near-limitless insurance options, staffing an outbound insurance call center may seem like a difficult task. After all, even ...
Jun. 18, 2021It doesn’t matter if you have the best information or most urgent alerts for your customers, they won’t pick up the phone if they don’t ...
Jun. 17, 2021We live in an increasingly digital world, which means customers have more choices than ever before when it comes to communicating with ...
Jun. 15, 2021Let’s face it—we all hate spam calls. But imagine it’s 1990; around 12:30 am, in the dead of night, you hear it—the dreaded ringing of the ...
May. 7, 2021With great data, comes great responsibility. When SOC 2 Compliance was introduced, it was in direct response to the growing need for ...
Apr. 26, 2021Do you ever think about what you’d do without caller ID? Would you ever answer the phone without knowing who was calling? Aside from the ...
Sep. 19, 2020Your AI-powered phone with a built-in assistant that protects you from scam and blocks spam, and generates call summaries with event tracking.
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