The Hiya Voice

News and views for better voice performance

All articles

What is a Spoofing Attack? Everything About This Type of ...

A spoofing attack occurs when a deceitful party disguises their identity and pretends to be a reliable company. Posing as a trusted brand, ... >

Hey Grandma, I'm in Trouble: Grandparent Scam on the Rise ...

Millions of dollars are being stolen from Canadians in what’s been called the grandparent scam. Here’s how it works:    The scammer calls, ... >

The Phone: A Gateway for Fraud

According to the Federal Trade Commission, of the 1.8 million fraud reports received last year that included a contact method, the phone ... >

FCC and Hiya Protect: Taking Action with the TCPA

Back in 1991, the Telephone Consumer Protection Act (TCPA) became law – and it is a law that is still widely used today to protect ... >

Global Protection: Hiya Welcomes New FCC Regulations

The Federal Communications Commission (FCC) has adopted new rules intended to stop illegal robocalls that originate overseas from entering ... >

Top 5 Scam Calls of 2022 So Far

Every week Hiya receives more than 1.6 million reports of spam and scam calls. These come from users of Hiya’s mobile app, and customers of ... >

Guide to SOC 2 Compliance for Call Centers

Call centers, whether they are internal agencies or external organizations, often access and use privileged information in client programs. ... >

Scam of the Month: The Credit Card Scam

In May we took a look at one of the most popular phone scams plaguing the voice channel: the credit card scam. Whether it is a tap, a chip, ... >

STIR/SHAKEN and Illegal Call Spoofing

Millions of Americans own different types of mobile phones and all of these people know that fraudulent calls are already a huge problem in ... >

Is STIR/SHAKEN Preventing Scam Calls?

We are quickly approaching the final implementation deadline of STIR/SHAKEN legislation, which was enacted to reduce spam and scam calls. ... >

What you need to know about STIR/SHAKEN in 2022

STIR/SHAKEN’s ultimate goal is to reduce robocalls in the telecom networks. To achieve this, STIR/SHAKEN attempts to help differentiate the ... >

The Fight Against Robocalls Reaches New Milestone

Bad calls are a nuisance for many smartphone users these days. In particular, Americans receive billions of robocalls daily—and that number ... >

What Is TCPA Compliance?

Let’s face it—we all hate spam calls. But imagine it’s 1990; around 12:30 am, in the dead of night, you hear it—the dreaded ringing of the ... >

What Is SOC 2 Compliance?

With great data, comes great responsibility. When SOC 2 Compliance was introduced, it was in direct response to the growing need for ... >

Understanding STIR/SHAKEN and Call Spoofing

Millions of Americans own different types of mobile phones and all of these people know that fraudulent calls are already a huge problem in ... >

Caller ID Spoofing: How to Prevent Fraudulent Calls

Every company needs to protect its assets, including information about its employees as well as its customers. When most business owners ... >

What is a Spoofing Attack? Everything to Know About This ...

According to research from PwC, 47% of all companies have experienced some type of fraud in the last 24 months. Even when the company ... >

How to Stop Phone Spoofing of Your Business Numbers

In 2020, voice fraud generated almost $20 billion in losses in the US alone and this trend shows no signs of slowing down. Scammers and ... >

Phone Spoofing Bill Passed in House and Moves to Senate

It’s not a surprise that we’re constantly flooded with a number of scams, spams, and robocalls. What makes those calls even worse is when ... >

Neighbor Scam Surges 15x in 2017, Imitates First Six Digits ...

In a recent attempt to trick consumers, reports of the Neighbor Spoofing Scam are increasing dramatically. Phone fraudsters are mimicking ... >

How to prevent your number from being ‘spoofed’ by scammers

Scam callers have been hitting Tennessee citizens hard with spoofing, and have pushed Tennessee’s Governor, Bill Haslam, to sign a new law ... >

What Companies Need to Know About Neighbor Spoofing

You’ve likely already been the target of a neighbor spoofing call — you just might not know it. This clever little trick has been on the ... >

Hiya Launches Hiya Connect To Help Businesses Improve ...

Today, Hiya announced a new product that allows businesses to provide meaningful context into their calls to mobile customers. Featuring ... >

FCC Proposes New Rules That May Be Solution to Stopping ...

We've heard about the fight against robocalls since last July when the Robocall Strike Force was first established. Thankfully, the force's ... >

Galaxy Note 7 Has Hiya Baked Right In!

Samsung's partnership with Hiya has always guaranteed protection for all Samsung Galaxy S7 and S7 Edge users. And now as they introduce ... >
mail_icon

Subscribe to the Hiya blog

We publish a new post
about once a week.