In today’s competitive landscape, standing out in a crowded marketplace is more critical than ever. With so many companies vying for the ...
Apr. 14, 2025Each month we feature a different Hiya employee in our blog series Voices of Hiya. This month we hear from one of our Director of Product ...
Mar. 28, 2025We are thrilled to officially announce a new partnership between Bell Canada and Hiya, bringing Branded Call to businesses across Canada. ...
Mar. 25, 2025In today's digital age, voice fraud is becoming an increasingly sophisticated threat to businesses and their customers. Synthetic voices, ...
Mar. 24, 2025France has implemented new laws aimed at combating fraud and nuisance calls — including STIR/SHAKEN protocols to stop phone number spoofing.
Mar. 4, 2025As we begin a new year, this is a good time to look back at everything we accomplished in the previous year. 2024 was a busy year for Hiya. ...
Jan. 7, 2025The holiday season is a great time to gather with family and friends. This year, why not take the opportunity to talk to family members — ...
Dec. 19, 2024Each month we feature a different Hiya employee in our blog series Voices of Hiya. This month we hear from our Senior Campaign Operations ...
Dec. 13, 2024Bank and credit card scams were the most common types of phone scams in the world in Q3 2024, according to Hiya’s data. These appear in ...
Dec. 10, 2024A common tactic of phone scammers is to catch their victims off guard, shake them up, and cause them to take action before they have time ...
Nov. 29, 2024Each month we feature a different Hiya employee in our blog series Voices of Hiya. This month we hear from our VP of Sales & Carrier ...
Nov. 18, 2024In the year 2024, scam calls are a regular occurrence. We have become used to robocalls with the proliferation of automated systems to ...
Oct. 6, 2024Each month we feature a different Hiya employee in our blog series Voices of Hiya. This month we hear from our Chief Revenue Officer, Tony ...
Aug. 27, 2024Bank and credit card scams were the most commonly reported type of phone scam in the world last year, according to Hiya’s data. They ranked ...
Aug. 21, 2024This is a guest blog post from our partner KONTXT, part of RealNetworks, which provides spam protection for text/SMS/MMS messages.
Jul. 15, 2024Each month we feature a different Hiya employee in our blog series Voices of Hiya to provide a glimpse of what it's like to work at Hiya. ...
Jun. 26, 2024If you received a call from your utility company informing you that your electricity would be shut off within the hour due to lack of ...
Jun. 15, 2024People are generally willing to open their wallets to help others in need, whether it’s to help victims of a natural disaster or fund ...
May. 20, 2024In our Voices of Hiya series, each month we spotlight a different Hiya employee, so you can get a glimpse of what it’s like to work at Hiya.
May. 16, 2024Senior citizens in Canada are being targeted by phone scammers.
May. 7, 2024Winter may be the slow season in many industries in the UK, but it’s high season for fraudsters perpetrating energy scams.
May. 1, 20242024 is a presidential election year in the US, and that means citizens will be getting plenty of political calls.
Apr. 25, 2024As a customer, interacting with a company can feel like more than just a transaction. In many cases, these interactions are building blocks ...
Apr. 12, 2024Our monthly blog series spotlights one outstanding Hiyan to share more about our team and get a glimpse of what it’s like to work at Hiya. ...
Mar. 27, 2024Hiya was delighted to meet customers and partners in person at Mobile World Congress 2024, the world’s largest and most influential trade ...
Mar. 14, 2024Imagine you get a call seeming to be from the president of the United States urgently telling you not to vote in the upcoming election. ...
Mar. 4, 2024Our monthly blog series spotlights one outstanding Hiyan to share more about our team and get a glimpse of what it’s like to work at Hiya. ...
Feb. 29, 2024The biggest trade show of the year for the telecommunications industry, Mobile World Congress Barcelona, is less than a week away, and Hiya ...
Feb. 22, 2024Update: Hiya Number Registration is now generally available.Learn more and sign up for your free account to register your business numbers ...
Feb. 21, 2024We’re thrilled to announce Virgin Media O2, one of the UK’s largest telecommunications companies, selected Hiya to provide its AI-powered ...
Feb. 13, 2024We couldn't be more excited to share the latest update to Hiya Connect — performance analytics. As the only solution on the market to ...
Jan. 31, 2024In an era dominated by technology, phone scams have become an escalating concern for individuals and businesses alike. The ubiquity of ...
Jan. 31, 2024New year, new edition of Voices of Hiya! Our monthly blog series spotlights one outstanding Hiyan to share more about our team and get a ...
Jan. 25, 2024Hiya’s data show that more than one in every four unidentified calls received in the UK are flagged as spam. Brits experience one of the ...
Jan. 11, 2024With robocalls becoming more common, it can feel like a day goes by without a call from an unknown number disrupting your routine. And when ...
Dec. 29, 2023As the curtain closes on another remarkable year, we find ourselves reflecting on all the exciting momentum achieved in 2023. This year ...
Dec. 28, 2023This year, we launched Voices of Hiya, a new monthly blog series where we spotlight one outstanding Hiyan to share more about our team and ...
Dec. 27, 2023The holiday season provides a perfect opportunity to slow down, reflect, and give. Just be sure you’re giving to those you care about the ...
Dec. 22, 2023The growth of spam, scam, and fraud calls has eroded trust in the voice channel. The critical importance of reliability from Voice over ...
Dec. 21, 2023Robocalls have become a nuisance in the lives of consumers and businesses alike. These unsolicited calls often deliver pre-recorded ...
Dec. 13, 2023Hiya’s data shows that one in every five unidentified calls received in Canada is flagged as a suspicious call, and Canadians experience ...
Dec. 7, 2023This year, we launched Voices of Hiya, a new monthly blog series where we spotlight one outstanding Hiyan to share more about our team and ...
Nov. 29, 2023For most people, receiving unwanted calls is a routine experience. In fact, Hiya data shows that one out of every four calls consumers ...
Nov. 20, 2023We are thrilled to announce a new agreement with Liberty Latin America to provide the industry’s leading call protection service, Hiya ...
Nov. 14, 2023This year, we launched Voices of Hiya, a new monthly blog series where we spotlight one outstanding Hiyan to share more about our team and ...
Oct. 31, 2023Outbound calls play a pivotal role in connecting with customers, prospects, and partners. They enable companies to proactively reach out, ...
Oct. 26, 2023In its seventh annual Mobile Breakthrough Awards program, the leading market intelligence organization in the global wireless and mobile ...
Oct. 25, 2023Smartphones keep us conveniently connected to the world, but fraudulent calls cause problems for many consumers. Criminals employ ...
Oct. 19, 2023Fraud is an unfortunate but prevalent issue that every organization should be aware of, especially considering how much criminals will take ...
Oct. 18, 2023This year, we launched Voices of Hiya, a new monthly blog series where we spotlight one outstanding Hiyan to share more about our team and ...
Sep. 28, 2023Customer experience is more than a buzzword. It’s the sum of all interactions between a customer and a business. In a world where customers ...
Sep. 8, 2023Consumers love the convenience of online shopping. It’s quick, easy and can be done at any hour of the day or night. But when it comes to ...
Aug. 29, 2023This year we launched Voices of Hiya, a new monthly blog series where we spotlight one outstanding Hiyan in an effort to share more about ...
Aug. 25, 2023In today's competitive insurance industry, brand recognition plays a crucial role in attracting and retaining customers. One effective way ...
Aug. 21, 2023Some purchase decisions are easy. If you're at the grocery store and need a certain product, you may look at the choices on the shelf and ...
Aug. 15, 2023In 2019, Hiya hosted our first annual “State of the Call 2019 Summit”. This summit brought together industry experts dedicated to sharing ...
Aug. 11, 2023This year we launched Voices of Hiya, a new monthly blog series where we spotlight one outstanding Hiyan in an effort to share more about ...
Aug. 8, 2023Vishing (or “voice phishing”) is a scam technique where a scammer uses a business’s name and information to try and get someone to divulge ...
Jul. 14, 2023Hiya is pleased to announce a strategic partnership with BBSS Corporation, a subsidiary of SoftBank Corporation-owned SB C&S ...
Jun. 27, 2023Most people have received a call that sounds alarming and urges them to take immediate action to protect their bank account or prevent a ...
Jun. 26, 2023This year we launched Voices of Hiya, a new monthly blog series where we spotlight one outstanding Hiyan in an effort to share more about ...
Jun. 22, 2023Gathering data on your call center can be revolutionary for improving performance - whether you measure that through employee performance, ...
Jun. 7, 2023With so many phone scams creating uneasiness for consumers, one of the biggest challenges for outbound call centers is establishing ...
Jun. 6, 2023Businesses that experience high call volume would quickly become overwhelmed without proper call management. Manually routing the calls to ...
Jun. 1, 2023What is a call center audit? Audits are one of the ways by which you can evaluate the performance and effectiveness of your call center. ...
May. 26, 2023Last month we launched Voices of Hiya, a new blog series where each month we spotlight one outstanding Hiyan in an effort to share more ...
May. 19, 2023“You’re the lucky winner!” That’s the sentence we all long to hear. Unfortunately it’s also the hook used by scammers to get their victim’s ...
May. 16, 2023There are a wide variety of call center management software options available, all with different interfaces, benefits, and features. ...
May. 11, 2023Part 3: Tips and considerations for call center management and operations, continued Your customer’s time is in high-demand. So when your ...
May. 10, 2023The popularity of investing in cryptocurrency has exploded over the past few years. Investors range from financial professionals to ...
May. 9, 2023Part 2: Tips and considerations for call center management and operations Understanding and implementing call center best practices can ...
May. 4, 2023Part 1: Terminology Where customer service was once limited to face-to-face interactions, modern businesses operate within global markets, ...
Apr. 26, 2023One of the best advancements in telephone technology over the past 50 years is the caller ID display. Being able to see who is calling has ...
Apr. 21, 2023We’re excited to introduce a new Hiya blog series - Voices of Hiya. Each month we’ll spotlight one outstanding Hiyan to share more about ...
Apr. 19, 2023“Identity is king.” - Tanvi Saxena, VP of Product Management at Hiya For the 6th year in a row, Hiya has gathered top trends and insights ...
Apr. 14, 2023This past summer Germany was hit by a massive phone scam campaign where callers posed as representatives of Europol (the European Union’s ...
Apr. 12, 2023Customer effort score, also known as CES, is a customer experience metric that measures the effort a customer has to exert in order to ...
Apr. 11, 2023Hiya’s State of the Call for 2023 report is now available for download. The way we connect is changing. Voice is impacted by spam and ...
Apr. 6, 2023“Hi, this is Denise reaching out from [your mortgage agency] in regard to your recent mortgage payment of $250,000. Please give us a call ...
Apr. 3, 2023Hiya’s data shows that Chinese-language phone scams remain one of the top three phone scams in Canada (along with Amazon and credit card ...
Mar. 28, 2023It seems that each country has a phone scam that is unique to it. For France, it’s the CPF scam.
Mar. 23, 2023"This call is to notify you that a criminal case is registered against your name for tax evasion and tax fraud by HMRC. We are ...
Mar. 16, 2023Hiya just announced the release of Enterprise Caller Scoring, a new layer of Hiya’s Adaptive AI. This new feature of Hiya Protect further ...
Mar. 15, 2023Outbound calls are a huge part of marketing, customer service, sales, research, fundraising, and so many other business operations. But ...
Mar. 10, 2023Anyone can be fooled by a phone scam. All it takes is to get caught off guard or to hear something that sounds plausible and act on it ...
Mar. 8, 2023The world is drowning in spam calls. That seems to be the overarching contention of the recently-published Global Call Threat Report from ...
Feb. 23, 2023Contact centers and call centers both operate and promote customer communications. Although their names are similar, call centers and ...
Feb. 17, 2023Amazon is in an enviable position of being a top retailer and having global brand recognition. The flip side of that, however, is that its ...
Feb. 16, 2023Most organizations understand that creating an enjoyable and effective customer experience is a crucial component of a successful business. ...
Feb. 15, 2023Call centers control your outbound calls and have a huge impact on an organization’s bottom line. As a needle-moving department, it’s ...
Feb. 10, 2023Spain has the worst phone spam problem in Europe. Of the 20 European countries in which Hiya gathers spam data, Spain came in #1 with a ...
Feb. 8, 2023Gabb Wireless is dedicated to its mission of creating a safe space for kids in the technological world; through its custom Android ...
Feb. 8, 2023One of the best ways to set your bank apart from the competition is to provide top-tier communication to your customers. Without it, ...
Feb. 2, 2023Welcome to the latest post in our Beyond Answer Rates series. Last time we talked about the metrics that are impacted every time an ...
Jan. 19, 2023This week Hiya was honored by Built In on their esteemed 2023 Best Places to Work Awards. We couldn’t be more proud of our team and the ...
Jan. 12, 2023Key Performance Indicators (KPIs) are specific metrics that a business sets in order to drive performance; these metrics can align ...
Jan. 10, 2023When you receive a call from an unidentified number, do you answer it or ignore it? If you ignore it, you’re with the majority of ...
Jan. 5, 2023Phone scams come in all different shapes and sizes. Each variation is another attempt to infiltrate your defenses and procure your ...
Dec. 30, 2022What country gets the most phone spam? You’ll find the answer to that question in the recently-published Global Spam Report from Hiya.
Dec. 22, 20222022 has proven to be an eventful and exciting year for all of us at Hiya. We grew our business, innovated across our platform and ...
Dec. 20, 2022We’re delighted to announce that we’ve been recognized by Comparably for the second time this year with a 2022 Comparably Award for Best ...
Dec. 16, 2022Whether your business is making outbound calls for sales or customer service, you know that maintaining a base of happy customers is the ...
Dec. 15, 2022Since we’ve expanded our reach in Canada with Rogers, we’re excited to share how MetCredit Canada has improved their call center ...
Dec. 8, 2022Scam, spam, and fraud calls are nothing new. They’ve been around for decades and each year, the problem grows. While consumers expect an ...
Dec. 7, 2022According to the Federal Trade Commission (FTC) a debt relief scam is a ruse that targets a consumer with significant credit card debt by ...
Nov. 30, 2022A phone call is the preferred method of communication for both consumers and businesses, according to Hiya’s State of the Call report. Yet, ...
Nov. 17, 2022We’ve entered the final quarter of 2022 - which means Hiya’s 2023 State of the Call Report is just a few months away. Soon we’ll be kicking ...
Nov. 16, 2022Many organizations utilize a contact center, where agents take customer inquiries from various channels in addition to phone calls. ...
Nov. 14, 2022Millions of dollars are being stolen from Canadians in what’s been called the grandparent scam. Here’s how it works: The scammer calls, ...
Nov. 7, 2022Call centers are well aware of the importance of answer rates: a critical metric that tracks the percentage of customers who answer your ...
Nov. 3, 2022The voice call still reigns supreme for sales. That is one of the key takeaways from Hiya’s midyear check-in, the State of the Call for ...
Nov. 1, 2022The voice call still reigns supreme for sales. That is one of the key takeaways from Hiya’s midyear check-in, the State of the Call for ...
Oct. 28, 2022With branded caller ID, customers are more likely to answer their phones and businesses increase productivity by connecting with more ...
Oct. 27, 2022Customer churn is an unavoidable challenge that all businesses and contact centers must face, but churn rates do not have to be completely ...
Oct. 25, 2022What age group is the most likely to fall victim to fraud? If you guessed seniors, you’d be wrong. According to the Federal Trade ...
Oct. 21, 2022Over the last few years, we have seen the work world change drastically; remote work is becoming the norm. The voice channel is the ...
Oct. 20, 2022According to the Federal Trade Commission, of the 1.8 million fraud reports received last year that included a contact method, the phone ...
Oct. 19, 2022In the wake of Hurricane Ian in Florida, and Hurricane Fiona which stretched from Puerto Rico to Eastern Canada, relief organizations have ...
Oct. 13, 2022Hiya will be presenting a special webinar at the upcoming STIR/SHAKEN Enterprise Summit, a week-long webinar series focused on enterprise ...
Oct. 12, 2022If your phone rings with an unknown number, how likely are you to answer it? If you’re like most Americans, the percentage chance of ...
Oct. 10, 2022We are honored to share that we’ve been recognized with a 2022 Comparably Award in the Best Company Perks & Benefits category! To learn ...
Oct. 6, 2022The patient enters the examination room concerned with what they think may be an infection.
Sep. 29, 2022Hiya has a new partnership with Ericsson to provide network-based call protection to wireless carriers globally. The new offering, named ...
Sep. 27, 2022IOS 16 has arrived and is fully available for all iPhone users. There are a ton of new customizable features, improvements, and ...
Sep. 23, 2022Spam and fraud calls are running rampant in the voice channel with no signs of slowing down or stopping. Potential customers are being ...
Sep. 22, 2022The auto warranty scam has been the #1 phone scam in the United States for more than two years, based on the number of reports from ...
Sep. 20, 2022According to the Federal Trade Commission (FTC), older adults (those 60 and older) are the least likely of any age group to report losing ...
Sep. 14, 2022Computer-assisted telephone interviewing (CATI) is a technology that saves time and increases response rates for companies that use ...
Sep. 9, 2022Phone spam and fraud calls are a global problem, as can clearly be seen in Hiya’s State of the Call reports for the United States, Canada ...
Sep. 8, 2022We’re thrilled to announce the availability of our services has expanded in Canada through a new partnership with Rogers. The partnership ...
Sep. 6, 2022It takes a lot to run a happy home. Proper light, heat, and power are necessary for the upkeep of any shelter; utilities are a reflection ...
Aug. 31, 2022At Hiya, we define a spam call as a nuisance call. There are two main classifications of unwanted calls: nuisance calls and fraud calls. ...
Aug. 25, 2022When you get lost in a captivating phone call, it can feel as though hours pass by in the blink of an eye. You find yourself reflecting ...
Aug. 19, 2022In today’s market, it’s undeniable that customer service is crucial. Customers can contact businesses in countless ways, and businesses ...
Aug. 17, 2022While the most popular phone scam in the U.S. last year was the auto warranty scam, in Canada, government impersonation scams top the list. ...
Aug. 16, 2022In its most simplistic form, lead nurturing is the act of turning qualified prospects into sales-ready opportunities. Effective lead ...
Aug. 11, 2022Back in 1991, the Telephone Consumer Protection Act (TCPA) became law – and it is a law that is still widely used today to protect ...
Aug. 9, 2022Hiya has partnered with Pepephone to become the first mobile phone carrier in Spain to offer Hiya’s Adaptive AI-powered call protection to ...
Aug. 3, 2022You’ve got your diploma, you’ve tossed your cap, and now it is time to greet the open world, but a successful higher education comes with a ...
Jul. 28, 2022Call centers and contact centers that represent enterprise businesses often struggle with building customer trust, especially when they use ...
Jul. 27, 2022An omnichannel marketing and sales strategy connects all the pieces of a customer’s experience into a cohesive unit. An omnichannel ...
Jul. 26, 2022Call measurement, also called call tracking, refers to how your organization measures and tracks information from your call center. This ...
Jul. 20, 2022Earlier this year, we looked into the popular auto warranty scam and its impact on businesses and consumers. Based on our data, we ...
Jul. 14, 2022There’s no doubt about it. Spam and fraud calls are an increasingly annoying nuisance for consumers, with people receiving an average of 14 ...
Jul. 12, 2022Do a Google search on sales training and you’ll get over a trillion hits in merely a half of a second. Scroll down and you’ll find nearly ...
Jul. 7, 2022CCW is the world’s largest customer contact event series. With the balance of conference and expo, CCW is the place where customer care, ...
Jul. 5, 2022As spring comes to a close and the long days of summer begin to roll in, we can safely say that we have officially put tax season behind ...
Jun. 29, 2022Hiya recently released the State of the Call: Canada 2022 report and the results are definitive; voice is not only growing in popularity, ...
Jun. 28, 2022Whether it’s an internal business development group or an external call center, call conversion rates are used as measurements of ...
Jun. 24, 2022Within any large enterprise, the call center is one of the most sophisticated operations in the company. High performing call centers ...
Jun. 21, 2022We are happy to announce the launch of Hiya’s Branded Call Intelligence. This full suite of call delivery and performance analytics is ...
Jun. 20, 2022Spoof calls are causing a devastating effect on the reputation of call centers and businesses everywhere. When customers are not able to ...
Jun. 14, 2022The Federal Communications Commission (FCC) has adopted new rules intended to stop illegal robocalls that originate overseas from entering ...
Jun. 10, 2022Every week Hiya receives more than 1.6 million reports of spam and scam calls. These come from users of Hiya’s mobile app, and customers of ...
Jun. 9, 2022With 94% of consumers thinking that all unidentified calls are fraudulent it is more important than ever to fully optimize your outbound ...
Jun. 6, 2022Call centers, whether they are internal agencies or external organizations, often access and use privileged information in client programs. ...
Jun. 3, 2022Companies in the financial service industry can improve conversion rates and build customer loyalty by delivering high-quality financial ...
Jun. 2, 2022In May we took a look at one of the most popular phone scams plaguing the voice channel: the credit card scam. Whether it is a tap, a chip, ...
May. 31, 2022There is a single quality that unites every company regardless of industry: customer service. Every organization is striving to build loyal ...
May. 25, 2022Millions of Americans own different types of mobile phones and all of these people know that fraudulent calls are already a huge problem in ...
May. 24, 2022If there’s one thing everyone hates, it’s robocalls. That’s a technology that should have never been invented. But what about the robocall ...
May. 23, 2022We are quickly approaching the final implementation deadline of STIR/SHAKEN legislation, which was enacted to reduce spam and scam calls. ...
May. 20, 2022How do you stop spam and scam calls? Traditionally, spam-blocking services had used the historical model. If a phone number has a history ...
May. 19, 2022April was the largest month in Hiya's history for processing unwanted calls. There has been an increase in incoming call volume from 2019 ...
May. 18, 2022Spring has sprung and many people are looking to make a drastic change in their lives. This season brings with it the opportunity to start ...
May. 17, 2022The scammers are getting smarter. Their deceptive measures have infiltrated the voice channel and now everyone’s reputation is at risk. ...
May. 14, 2022As a business, you face a dilemma. To succeed, you need to talk to your customers. Yet, because of the bombardment of spam calls, customers ...
May. 10, 2022Customer Experience professionals are tasked with creating a world-class experience for their customers. They are keenly focused on ...
May. 9, 2022We live in a world where data is transferred freely; a user’s information has become currency, and legitimacy has become paramount in ...
May. 7, 2022The sun is shining and everyone is anxious to get out and greet the open world. With the spring season well underway it is safe to say that ...
May. 5, 2022With an alarming 94% of consumers thinking all unidentified calls are fraudulent, it is no wonder that the European voice channel is ...
May. 4, 2022Fraudsters, criminals, and illegal telemarketers are always thinking of new ways to cheat people out of their money or personal ...
May. 3, 2022As the number of robocalls and spoofing attacks increase, the more trust prospects lose. If your audience does not trust picking up the ...
May. 2, 2022At Hiya we are committed to maintaining a high level of information security; it is crucial that customer information is being handled ...
Apr. 29, 2022Contact centers provide a variety of important services, such as fielding inbound customer service requests, outbound calls for loyalty ...
Apr. 28, 2022Rather than drown in a sea of paperwork, businesses and individuals turn to professional tax preparers. The end of tax season means the ...
Mar. 31, 2022Enterprise Connect brings the customer engagement industry together to share ideas and showcase new talent. This year the event ran from ...
Mar. 25, 2022When tax time rolls around, customers tend to have a lot of inquiries about interest and mortgage statements. How do they affect my taxes? ...
Mar. 24, 2022The Call & Contact Center Expo was on March 16th and 17th in Vegas. Hiya was there with industry experts to share innovative engagement ...
Mar. 23, 2022When tax time rolls around, customers tend to have a lot of inquiries about interest and mortgage statements. How do they affect my taxes? ...
Mar. 17, 2022Hiya recently released our State of the Call report for 2022. We saw a very clear trend: not only is voice growing in terms of popularity, ...
Mar. 14, 2022Each year, spring brings with it a quintessentially American activity– and we’re not talking about baseball.
Feb. 22, 2022We’ve all had the experience of seeing an unknown number pop up on our phones. Without thinking, we answer the call, only to hear, “[car ...
Nov. 4, 2021In 1991, the Telephone Consumer Protection Act (TCPA) was passed by Congress to protect consumers from unwanted telephone solicitations. ...
Oct. 22, 2021Have you ever tried calling your customer only to have your call ignored or declined because they suspected it was spam? We've found that ...
Jun. 2, 2021When most businesses think about ramping up security, they imagine implementing a robust cybersecurity strategy to prevent data breaches. ...
Mar. 2, 2021Built In has named Hiya one of the best places to work in Seattle in 2021. Hiya ranked 25th on the list, and was also named to the best ...
Jan. 11, 2021Hiya, the industry leader in nuisance and scam call protection, has seen spam calls rise 49% since this time last year (January through ...
Sep. 29, 2020President Donald Trump signed a bill on Monday that increases fines on criminal robocall violations and cracks down on companies making the ...
Sep. 29, 2020As we close out 2019, we are honored to end the year by being named Built In Seattle’s #3 pick in their “50 Best Small Companies” list and ...
Sep. 29, 2020We spoke to CBS Evening News with Jeff Glor about how our data shows that robocalls made to consumers reached an all time high in 2017, ...
Sep. 21, 2020Text messages: short, sweet, and efficient. While there are still times when a phone call is better than a text, there remain many ...
Sep. 21, 2020Around the world, billions upon billions of mobile phone calls are made every single day, and yet the phone app has remained unchanged ...
Sep. 21, 2020Global Wireless Solutions (GWS) and Hiya recently released the findings from a new study that assessed how well spam detection solution ...
Sep. 21, 2020FCC Chairman Ajit Pai did not take kindly to the lack of effort carriers had shown in his request to implement “robust caller ID ...
Sep. 21, 2020As the heat rises this summer, so are the number of robocalls! Increasing by a billion from last quarter, we most recently found that in ...
Sep. 21, 2020Today, Hiya announced that they received $18 million in a series A funding round to “pursue its business of helping carriers defend their ...
Sep. 21, 2020Despite all the efforts the FCC and FTC have made to try and stop the flood of robocalls coming through to consumers, Nasdaq has just ...
Sep. 21, 2020In this day and age, people are becoming more health conscious and want to provide themselves with the best medical care they deserve. ...
Sep. 21, 2020Receiving unwanted calls is pretty bad, but when you’ve been unexpectedly scammed by one, it’s even worse. As proactive as consumers have ...
Sep. 21, 2020It’s not a surprise that we’re constantly flooded with a number of scams, spams, and robocalls. What makes those calls even worse is when ...
Sep. 21, 2020Scammers are at it again, but this time they’re killing two birds, or should we say jail birds with one stone!
Sep. 21, 2020The world around us changes constantly and so do our efforts in protecting our users from unwanted calls and text messages. As cyber ...
Sep. 21, 2020In a Fierce Wireless exclusive, Hiya announces its newest service: Hiya Cloud. This is the first network-level solution for call management ...
Sep. 21, 2020In the midst of the fight against robocalls, many companies are attempting to find solutions to prevent customers from becoming the next ...
Sep. 21, 2020Last week, Hiya was invited to attend the Do-Not-Call Law Enforcement Summit in Indiana. The summit was hosted by the nation’s Chief Spam ...
Sep. 21, 2020In a recent attempt to trick consumers, reports of the Neighbor Spoofing Scam are increasing dramatically. Phone fraudsters are mimicking ...
Sep. 21, 2020You may not realize it, or want to admit it, but mobile phones have become our lifelines. Today, your mobile phone does much more than make ...
Sep. 21, 2020As our phones continue to be inundated by robocalls, many people no longer want to pick up the phone at all. Unfortunately, this has led to ...
Sep. 21, 2020According to the Federal Trade Commission (FTC) a phone scam targeting individuals with Chinese last names is spreading across the US. ...
Sep. 20, 2020As you wait in line to get your hands on an iPhone 7, you kill time by scrolling through the App Store to see what newest app craze you’ve ...
Sep. 20, 2020When it comes to Pokemon Go, “if you wanna be the very best, like no one ever was, to catch Pokemon WAS your real test, but NOW to avoid ...
Sep. 20, 2020Imitation is the highest form of flattery. If that’s true, we at Hiya should be thrilled to see so many apps in the App Store claiming to ...
Sep. 20, 2020Today, we are excited to announce the appointment of Stanley Kim to the position of Chief Operating Officer and Geoff Entress to the Board ...
Sep. 20, 2020A group of Hiyans dressed to the nines as they headed into the Westin in downtown Seattle to attend the City Year Seattle/King County ...
Sep. 20, 2020No one thinks they will be the next phone scam victim. Additionally, no one thinks the next victim will be a college educated, 25-34 year ...
Sep. 20, 2020With the new year ahead of us, comes the season for health insurance open-enrollment, which has led to Medicare insurance scams.
Sep. 20, 2020At Hiya, we strongly believe that consumers’ personal information must be tightly safeguarded. In light of a recent news story, we feel the ...
Sep. 20, 2020Just when you thought it couldn’t get any better… it has. For months now, Hiya has been working to build a service that can integrate ...
Sep. 20, 2020Spam calls, we’ve all received them and we’ve all done our best to avoid them. Unfortunately, right when we though we’d found the best way ...
Sep. 20, 2020You’ve just received a call claiming you’ve won a prize. Something’s different this time though: it sounds legitimate compared to the other ...
Sep. 20, 2020Woohoo! It’s time to bring out the cake, pop some champagne, and celebrate! For what you may ask? Well, some of you may have already heard ...
Sep. 20, 2020Pushing forward to combat the scourge of robocalls in 2019, the FCC has made an announcement that they will be amending the Truth in Caller ...
Sep. 20, 2020“Do you Samsung take Hiya
Sep. 20, 2020When asked to describe the typical victim of phone scams, most people say the same thing:
Sep. 20, 2020Hiya! In this post, we’ll be exploring the default blocklist provided on the native Phone app. We’ll discuss how apps can access the ...
Sep. 20, 2020Consumer Expert Clark Howard (@ClarkHoward) has one goal: to show you how to keep more of the money that you make. Sometimes that means ...
Sep. 20, 2020As ZTE rolls out the Android 7.0 Nougat, many Axon 7 users in the U.S. will be satisfied with the updates and services they’ll be ...
Sep. 20, 2020We are proud to announce that we’ve been awarded with AT&T’s 2018 Supplier Award for our outstanding performance and contribution in ...
Sep. 20, 2020Beginning today, ZTE USA Axon 7 users will have the power of Hiya built into their smartphone. Because smartphones should be smart, right? ...
Sep. 20, 2020Yesterday, CNET and TechCrunch published articles claiming that some robocalling apps (including Hiya) send basic device data (e.g. OS ...
Sep. 20, 2020Hi my name is Matt Hertogs and I am a software engineering lead on the Hiya Gateway Services team. I build and maintain highly available ...
Sep. 20, 2020Happy Thanksgiving! If you’re like most, you’ve got the potatoes boiling, the aroma of pumpkin pie permeating every room, and the turkey ...
Sep. 20, 2020Today, Ajit Pai has been announced as the new FCC Chairman. Before working in the telecom industry, I admittedly gave little thought to the ...
Sep. 20, 2020We’ve got two words for you CAR ADVERTISEMENTS! They sure are an eyesore, but it makes you wonder, why would you want the likes of Redbull, ...
Sep. 20, 2020For all of you who’ve fallen victim to the free cruise scam, now is your time to take back what was rightfully yours, your hard earned cash!
Sep. 20, 2020No matter where you live, spammers will get the best of you. Hiya operates and is helping with the fight against spam, scam, and robocalls ...
Sep. 20, 2020As if we’d thought scammers had duped enough victims in the U.S., unfortunately they haven’t had enough as they’ve made their way to ...
Sep. 20, 2020For all you Galaxy S8 users, as if you thought you saw everything Hiya had to offer, it’s not quite over yet. Debuting on April 21, all S8 ...
Sep. 20, 2020In the words of Selena, the Queen of Tejano music, when you think of the Axon 7, you may have been “dreaming of you tonight” or should we ...
Sep. 20, 2020Gone are the days where you’d have to hop into a third-party app to search for a great place for coffee or the nearest dry cleaners to get ...
Sep. 20, 2020If it weren’t for the number of IRS phones scammers and other phone scams targeting Americans not only during tax season but all year ...
Sep. 20, 2020Political robocalls fall into two categories legal and illegal. Unfortunately, both types are still on the rise. From candidate mudslinging ...
Sep. 20, 2020For all you ZTE Axon 7 users, it’s time to celebrate the fact that you can now easily protect yourself from those pesky unwanted calls at ...
Sep. 20, 2020Hiya is dedicated to providing a better phone experience thanks to the diligent efforts of our talented team! As dedicated as we are in ...
Sep. 20, 2020Sometimes, it can be challenging to hear the person on the other end of the line when answering a call. This could be due to several ...
Sep. 20, 2020For many current and former students, taking out a loan is the only way to pay for an education. According to the U.S. Department of ...
Sep. 20, 2020Last Friday, the United States Department of Justice announced that “21 members of a massive India-based fraud and money laundering ...
Sep. 20, 2020Robocall scammers have taken their schemes to another level. They are now using your mom, co-worker, or even a local neighbor’s phone ...
Sep. 20, 2020We’ve all been flooded with robo, scam and spam calls, but have you ever thought about how many calls are actually made per month? NBC’s ...
Sep. 20, 2020Update – Government of Canada announced on Nov. 17:
Sep. 20, 2020Thanksgiving may be over, but just because you put away your “Thanksgiving pants,” doesn’t mean you shouldn’t prepare yourself for the next ...
Sep. 20, 2020Today Hiya released findings showing that as spam calls steadily rise, Americans continue to let their phone ring through to voicemail. The ...
Sep. 20, 2020To all you Samsung smartphone users, when it’s time to find a place to eat, drop off your dry cleaning, or even book a haircut, what’s your ...
Sep. 20, 2020Life would be a lot easier if apps would function the same way on every type of phone, but unfortunately that’s not the case for some. From ...
Sep. 20, 2020If you thought you dodged the IRS scam this season, think again! Scammers are no longer disguising themselves as IRS agents but now have a ...
Sep. 20, 2020For all of you who bank with Wells Fargo, if you receive an unexpected robocall informing you that Wells Fargo has put a hold on your ...
Sep. 20, 2020We’re excited to announce that Hiya has been awarded the 2019 Best Places to Work Award by Built in Seattle. Out of 2,000 companies under ...
Sep. 20, 2020Most of us can say that we have a pretty good sense of judgment when it comes to avoiding being duped into some crazy scheme, but can you ...
Sep. 20, 2020The Galaxy Note 8 (including Galaxy S7, Galaxy S8 and all A-Series and J-Series devices) will be coming out with a new local search service ...
Sep. 20, 2020Scam calls. They’re everywhere. It’s one thing to receive an average of 4.5 spam calls every month, but it’s another thing to see how large ...
Sep. 20, 2020As the proclaimed “America’s Digital Goddess”, Kim Komando certainly knows her fair share about technology. Kim Komando is the host of a ...
Sep. 20, 2020Who thought being scammed would pay off…six years later! For anyone who fell for the vacation scam, specifically taking a short survey for ...
Sep. 20, 2020As scam and fraud calls continue to victimize residents across the country, Hiya has decided to do our due diligence by providing a weekly ...
Sep. 20, 2020Ever gotten a call from a telemarketer? If you answered no, I’d love to know your secret, but in reality, we’ve all been there and we can ...
Sep. 20, 2020We’d like to give a warm welcome to Chris Reiner, Hiya’s newly appointed Vice President of Business Development. With 20 years of ...
Sep. 20, 2020If we were to ask you how much you think a box of trash bags would be, what would you guess? $5? Or if there’s some special feature (i.e. ...
Sep. 20, 2020To all you iPhone users, say good-bye to spammers and hello to automatically blocking the calls you want to avoid! Thanks to the new ...
Sep. 20, 2020As often as we get unwanted calls claiming we’ve won a “free cruise,” or if we were to take a survey we’ll receive vouchers for a vacation, ...
Sep. 20, 2020Scam callers have been hitting Tennessee citizens hard with spoofing, and have pushed Tennessee’s Governor, Bill Haslam, to sign a new law ...
Sep. 20, 2020Robots are getting pretty crafty these days, so crafty that they’ve got phone scamming down. While it’s pretty entertaining to picture an ...
Sep. 20, 2020Last night, Hiya attended Seattle Business magazine’s 30th annual 100 Best Companies to Work for awards dinner at the Washington State ...
Sep. 20, 20201976: A gallon of gas costs $0.59. Polyester, platform shoes, and velvet blazers reign king. Steve Jobs and Steve Wozniak form Apple ...
Sep. 20, 2020Pssssst….if you didn’t already know, we’ve got the inside scoop on how you can make your iPhone experience with the new release of iOS 10 ...
Sep. 20, 2020In the midst of the FCC Strike Force’s plan to find solutions against robocalls, T-Mobile’s Name ID (powered by Hiya), has stood out ...
Sep. 20, 2020Would it surprise you to learn that nuisance calls in the U.K. have surpassed those in the U.S.? What if I told you that the U.K. has the ...
Sep. 20, 2020Being on the A-list for a hot new club is the equivalent to being at the top of Google’s search list for businesses. Just as we can find ...
Sep. 20, 2020After spinning out of Whitepages a year ago, Hiya announced today their first round of funding to help grow their business globally.
Sep. 20, 2020Targeting New Jersey residents with promises of Amazon stay-at-home jobs and chronic pain remedies, scammers will say just about anything ...
Sep. 20, 2020Did you know that there are over 4,000 different Android devices on the market today? While Android’s open platform for developers has made ...
Sep. 20, 2020We’ve all wished it before: you get that knock on the door and hope, just this once, that you’ll find an oversized check for $500,000,000 ...
Sep. 20, 2020Your phone rings, you pick up, and before you can put down your ham sandwich and register what’s going on, you’re told that you’ve just won ...
Sep. 20, 2020Robocalls are making their way around the world! In Hiya’s first Global Robocall Radar Report, we’ve estimated that global spam calls have ...
Sep. 20, 2020We’ve all been warned of the number of things scammers will do to make us fall victim to their latest schemes. As we learn, we adapt and ...
Sep. 20, 2020A new phone scam tactic called the “Neighbor Scam” has emerged in recent months, and according to our data, it has surged 750% since the ...
Sep. 20, 2020We’ve all been guilty of clogging up our smartphones with apps. But over time, some people have learned to limit the number of apps they ...
Sep. 20, 2020If you look at your caller ID and see that you’re receiving a call from the U.S. Department of Health and Human Services (HHS) Hotline, be ...
Sep. 20, 2020According to the South Dakota Better Business Bureau, telemarketers are flooding South Dakotans’ phones and what makes matters worse is ...
Sep. 20, 2020Named eighth out of the “Top 10 U.S. Cities Targeted by the Utility Scam”, Harrisburg’s WGAL News 8, warns residents of the growing scam in ...
Sep. 20, 2020Today, we are excited to announce that we are collaborating with Comcast to help protect Xfinity Mobile customers from unwanted nuisance ...
Sep. 20, 2020As scam and fraud calls continue to victimize residents across the country, Hiya has decided to do our due diligence by providing a weekly ...
Sep. 20, 2020Amazon Headquarters may be located in Seattle, but it definitely doesn’t give Washington state immunity from falling victim to the Amazon ...
Sep. 20, 2020If unwanted calls annoy you like no other, you’re not alone. The growing number of telemarketers and scammers has become ridiculous and in ...
Sep. 20, 2020Calling all T-Mobile customers, if you’ve received email notifications from your bank telling you that your transactions have been ...
Sep. 19, 2020You’ve packed your bags, you’re making your way to your vacation destination and when you get to your hotel, all you can think about is ...
Sep. 19, 2020The Neighbor Spoofing Scam is a tactic phone fraudsters use to mimic (also known as spoofing) the first six digits of a user’s phone number ...
Sep. 19, 2020From the likes of Washington to Kansas and even all the way to Florida, no state in the U.S. has been an exception to the “Police Officer” ...
Sep. 19, 2020This past summer, Hiya noticed a drastic jump in fraudulent and spam calls in a number of area codes in Kansas. Unfortunately, the increase ...
Sep. 19, 2020You found the ideal job, working from home, making thousands a dollars a month, and and doing it all for one of the world’s most valuable ...
Sep. 19, 2020Right at the top of TechRepublic’s list of best call blocking apps for iOS 10, Hiya has been named the “go-to free call blocking app for ...
Sep. 19, 2020As much as I hate to admit it, newspapers are a dying breed. However, thanks to a number of individuals who still like the feeling of ...
Sep. 19, 2020Hiya along with the FCC, is warning consumers not to fall victim to the latest phone scam, the Wangiri (also known as the one ring) scam, ...
Sep. 19, 2020GoDaddy, the company that empowers everyday entrepreneurs, today launched the Spam Call Filter in GoDaddy’s SmartLine mobile app, a feature ...
Sep. 19, 2020In a recent report pulled by Deloitte, 31% of mobile users in the UK don’t make any traditional phone calls in a week. Not surprisingly, ...
Sep. 19, 2020It may be in the morning, afternoon or even during dinner, but Canadians can’t get through a day without hearing from an Air Duct Cleaning ...
Sep. 19, 2020Whether it be back, leg, shoulder, or anything that is chronically painful, be on guard! Scammers are targeting New York residents claiming ...
Sep. 19, 2020The Canadian Radio-television and Telecommunications Commission (CRTC) is stepping forward and demanding a solution against robocalls by ...
Sep. 19, 2020Here is this week’s top area code targeted by unwanted callers, the top cities affected, the growth in spam and fraud calls and the three ...
Sep. 19, 2020This week we’re not bringing you one but two area codes that have been targeted by fraud and nuisance calls in the U.S.
Sep. 19, 2020When I first got the call that we had “WON A FREE TRIP OF YOUR CHOICE!,” I hate to admit it now, but I was already duped at “free.”
Sep. 19, 2020The Day of the iPhone has arrived. The day of development, that is. For the first time, Apple is giving third-party developers access to ...
Sep. 19, 2020There are a number of apps out there who attempt to block those annoying robocalls that you’re constantly receiving. But the two popular ...
Sep. 19, 2020In an age where healthcare costs are a constant concern, the promise of anything 'free' might sound too good to be true. Unfortunately, ...
Sep. 19, 2020The smartphones we possess today have come a long way from the first rendition of the telephone back in 1876 when Alexander Graham Bell ...
Sep. 19, 2020From a persistent credit card company, to a clingy ex, to an overly attached salesman, Billa from Joy of Android has named Hiya one of the ...
Sep. 19, 2020All it takes is the word FREE, and scammers know they’ve got their victims right where they want them. But as much as they’ve used this ...
Sep. 19, 2020With over 300 million customer accounts for the picking, it’s not a surprise that scammers have been targeting Amazon sellers and customers.
Sep. 19, 2020Texas just can’t get a break when it comes to being victimized by unwanted callers. Things may have simmered down since their 1200% spike ...
Sep. 19, 2020You can finally identify and block spam calls on your iPhone. Finally!!! Apple’s been a bit behind the curve for some time now, but not any ...
Sep. 19, 2020You’ve got questions? We’ve got answers. Here at Hiya, we get a lot of the same questions from our users so we figured, why not hit the ...
Sep. 19, 2020Try as we might, Americans just can’t get away from the annoying spam and call scams ringing through to our phones. While we’ve covered ...
Sep. 19, 2020Let’s face it, money matters. Whether you’re earning it or spending it, financial security is crucial. Unfortunately, the never-ending IRS ...
Sep. 19, 2020Fraudsters have taken advantage of rising electricity bills to prey on consumers by stealing personal and financial information. According ...
Sep. 19, 2020WHO: Charlotte residents and folks with a 980 area code, have you been receiving a lot of scam calls recently? If you have, you’re not ...
Sep. 19, 2020Seattle Times announced online people-search company Whitepages recent spin-off, Hiya! Previously Whitepages CallerID, Whitepages founder ...
Sep. 19, 2020Spam and scam—two words that look and sound quite similar. To many people, scam and spam are synonymous with “trouble.” Here at Hiya, we ...
Sep. 19, 2020In this day and age, it’s a rarity to find someone paying full price or settling for the first offer they find. Gone are the days where we ...
Sep. 19, 2020Today, Hiya announced a new product that allows businesses to provide meaningful context into their calls to mobile customers. Featuring ...
Aug. 29, 2019We've heard about the fight against robocalls since last July when the Robocall Strike Force was first established. Thankfully, the force's ...
Mar. 7, 2017Samsung's partnership with Hiya has always guaranteed protection for all Samsung Galaxy S7 and S7 Edge users. And now as they introduce ...
Aug. 3, 2016Your AI-powered phone with a built-in assistant that protects you from scam and blocks spam, and generates call summaries with event tracking.
*Only available in USA
