In a world where IT departments are tasked with maintaining company computer systems, networks, software, and security, it’s easy to put ...
Apr. 27, 2022Recently, Hiya released our annual State of the Call report. The results were definitive; not only is voice growing in terms of popularity, ...
Apr. 26, 2022The phone rings, and it is an unknown number. You pick up the phone just in case it is something important. When you answer, you are ...
Apr. 25, 2022Hiya released our annual State of the Call report. We surveyed 1,800 professionals and 12,239 consumers across 6 different countries to ...
Apr. 22, 2022When spring rolls around it seems like everybody and their mothers are moving or working on some sort of home improvement project. As the ...
Apr. 21, 2022Children are our most vulnerable phone users. Fraudulent calls are more prevalent than ever and they affect all of us, regardless of age. ...
Apr. 20, 2022Below, we’re sharing 35 cold calling statistics that will help you know what elements your cold calling strategy should include. We also ...
Apr. 19, 2022In fast-paced environments, it’s challenging to find time to step back and evaluate the efficiency of operations. For call centers, ...
Apr. 18, 2022Now more than ever, outbound call centers need to find ways to streamline mortgage operations and provide high-quality customer service. ...
Apr. 14, 2022Have you ever had a conversation that seems to go on forever? You need a piece of information from the person, but they never seem to get ...
Apr. 13, 2022With spam calls and spoofed calls on the rise—and 94% of customers refusing to answer unknown calls—it is no surprise that trust is ...
Apr. 12, 2022Adaptive AI blocks 28% more spam and scam calls Spam and scam calls hurt everyone: consumers and businesses are annoyed or defrauded by ...
Apr. 11, 2022This year Hiya traveled halfway across the globe, over the Atlantic, and flew right into Lead Generation World. This performance marketing ...
Apr. 8, 2022A missed or abandoned call is a missed business opportunity for sales. While call abandonment and connection issues may seem like only a ...
Apr. 7, 2022Every call makes an impression on your customers. Maintaining a good image is a responsibility that must be given attention. Without ...
Apr. 6, 2022You’ve likely read about the Wangiri scam, and I’m sure someone has contacted you about your “car’s extended warranty”. But there’s a new ...
Apr. 5, 2022Hiya recently released the State of the Call: Europe 2022 report, with definitive results; voice is not only growing in popularity, it is ...
Apr. 4, 2022Without a properly functioning call center, your business is missing out on a huge chance to engage with customers. Call centers allow ...
Apr. 1, 2022You wouldn’t run a business without keeping track of your success, so why are you making calls without measuring their impact? With call ...
Mar. 29, 2022Recently, Hiya released our annual State of the Call report. We surveyed 1,800 professionals and 12,239 consumers across 6 different ...
Mar. 28, 2022Can you imagine a world without call centers? There would be no technical support, no person to speak to about changing appointments, and ...
Mar. 18, 2022Ring! Click. The caller hung up. But why? Welcome to the Wangiri scam — one of the world's most popular scam calls. In Japanese, Wangiri ...
Feb. 17, 2022Your AI-powered phone with a built-in assistant that protects you from scam and blocks spam, and generates call summaries with event tracking.
