Hiya has once again been recognized for excellence — earning 16 G2 Summer 2025 badges across global, regional, and small-and-mid-sized-business categories. These awards highlight Hiya’s continued growth, customer satisfaction, and innovation in improving call deliverability and voice identity across contact centers of all sizes.
G2, the world’s largest and most trusted software marketplace, compiles its Grid® reports based on verified reviews from real users. These reports empower technology buyers to select the best products for their business needs, offering insights from peers with similar challenges and goals.
Global recognition for branded caller ID & call quality
Hiya’s branded caller ID solution continues to lead the pack in Contact Center Quality Assurance and Outbound Call Tracking, helping businesses improve answer rates, protect brand reputation, and deliver a better customer experience.
In G2’s Summer 2025 Grid Reports, Hiya was recognized across key global and mid-market categories, including:
🏆 EMEA Regional Grid® Report for Outbound Call Tracking
🏆 EMEA Regional Grid® Report for Contact Center Quality Assurance
🏆 Mid-Market Europe Regional Grid® Report for Contact Center Quality Assurance
🏆 Mid-Market Americas Regional Grid® Report for Contact Center Quality Assurance
These awards reflect Hiya’s growing global footprint and ability to help enterprise and mid-market companies across regions optimize outbound voice communication and performance.
Strong momentum in Canada & the UK
Hiya Branded Call continues to gain traction in Canada and the UK, where rising concerns about spam labeling and low contact rates have made branded calling a strategic priority.
G2 recognized Hiya in:
🏆 Canada Regional Grid® Report for Contact Center Quality Assurance
🏆 United Kingdom Regional Grid® Report for Contact Center Quality Assurance
These regional awards reinforce Hiya’s leadership in helping UK and Canadian businesses of all sizes stand out from anonymous calls and deliver trusted, high-performing outbound customer experiences.
Hiya expands branded caller ID to SMBs
As more small and mid-sized businesses adopt outbound calling to follow up on leads, book appointments, and engage customers, Hiya’s SMB-friendly branded call solutions are gaining traction.
G2’s Summer 2025 Reports recognized Hiya’s value and performance in the Small-Business segment with badges in:
🏆 Small-Business Grid® Report for Contact Center Quality Assurance
🏆 Small-Business Usability Index for Contact Center Quality Assurance
🏆 Small-Business Grid® Report for Outbound Call Tracking
🏆 Small-Business Relationship Index for Outbound Call Tracking
These awards highlight Hiya’s commitment to making enterprise-grade caller ID and call performance analytics available to SMBs looking to improve connection rates and reduce wasted dials.
Businesses making less than 3,000 calls per month can get started today!
In addition to the 10 badges mentioned above, Hiya also was recognized for its leadership in the overall Grid Reports for Contact Center Quality Assurance and Call Tracking.
Why branded caller ID matters in 2025
Hiya’s data shows that consumers ignore over 80% of unknown calls, so caller identity and trust have never been more important. Hiya Branded Call helps businesses:
- Boost contact rates by displaying their name, logo, and call reason on customers' phones
- Reduce spam and fraud labeling through proactive reputation management
- Gain call performance insights to improve outbound strategies across teams and regions
Explore the benefits of Hiya Branded Call
About Hiya Branded Call
Hiya Branded Call empowers contact centers, sales teams, and customer support organizations with branded caller ID, call reputation analytics, and call performance insights — all delivered through direct integrations with major mobile carriers and device manufacturers worldwide.
With coverage on over 500 million mobile devices, including Samsung, EE, and Virgin Media O2, Hiya helps businesses connect with confidence in the moments that matter.
Ready to improve your call answer rates with Hiya Branded Call?
Learn more about how to get started — and for companies making more than 20,000 outbound calls per month, talk to one of our experts and get a free call inspection.
