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Why You Need Outbound Call Tracking Software

We live in a fast-paced world. To such a degree that businesses try to make tasks as simple, quick and efficient as possible. In their ... >

How to Improve Your Call Center Conversion Rate

Converting people is a crucial component of an outbound call center for sales and marketing. Conversion rate is arguably the most important ... >

What Is Contact Rate and How Do You Improve It?

Contact centers thrive on data. Without industry metrics, it would be impossible for outbound call centers to find areas of improvement and ... >

How Call Tracking Can Benefit Your Business

Your company has just launched an advertising campaign with placements in magazines, billboards, and on the internet that encourage ... >

15 Key Call Center Metrics to Measure Outbound Call ...

With $2 trillion of commerce conducted over the phone annually, businesses have a lot riding on their ability to reach and connect with ... >
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