Spring has sprung and many people are looking to make a drastic change in their lives. This season brings with it the opportunity to start fresh and take advantage of a new beginning. People are excited to pack up and move to a new home to match their changing needs and growing families. As a real estate agency, it is crucially important to keep your phone lines optimized to make a clear connection with all your customers. Real estate agents, home service providers, landscaping companies, and so on, can all benefit from an in-depth voice evaluation.
When navigating through the housing market as a real estate agency you need to stay flexible and prepared. Meeting the demands of a fluctuating market can be difficult, but with the proper tools, you can quickly improve your call center’s efficiency. During this busy season, you may find yourself balancing calls from all sides: your clients will desperately want to get in touch with you about their sales or purchases. This is where automation comes into play.
When setting up your call center’s IVRs make sure that each automated menu is clear and easily links to each extension. Your automated voice system acts as a first impression to many of your clients and should be treated with the utmost importance. The last thing you’d want is a missed or abandoned call simply because the caller couldn't connect to an agent. Utilizing technology like branded caller ID is also a great way to increase the answer rates of your outbound calls. If a client can see the name of the agency, the logo, and the reason for calling, they will be that much more likely to pick up the phone. The proper identification will protect your agency’s reputation from spoofed calls.
For more information on how you can make your voice channel the best it can be this spring, check out our Home Services Calling Guide.