The Hiya Voice: News and views for better voice performance

Upgrade to Branded Call and boost your answer rates

Written by Michelle Wallace | Mar 5, 2025 5:00:00 PM

If you're using Hiya Connect to register your business numbers, you're already taking steps to reduce the risk of your calls getting flagged as spam. But are your customers still ignoring your calls?

Without a business caller ID, they likely don’t recognize who’s calling—and that means missed opportunities.

Upgrading your account to include Branded Call allows you to:

 ✅ Display your business name (up to 32 characters)

 ✅ Show your logo and call reason (on supported devices)

 ✅ Increase answer rates and build trust with customers

How to upgrade in three simple steps

Step 1: Sign in to your Hiya account and click “Branded Call” in the left navigation menu

Step 2: Click the button, "Get Started with Branded Call"

Step 3: Choose a plan and follow the setup prompts

📌 Need help picking a plan? Check out our short guide: Choosing the Right Hiya Connect Branded Call Plan for Your Business.

Don’t Have a Hiya account yet?

If you don’t already have a Hiya account, that’s no problem. Get started with Branded Call directly by selecting a plan that fits your needs: Hiya Branded Call Packages & Plans. There are three business plans to choose from, plus custom plans for larger enterprises.

📞 Your customers deserve to know who's calling. Upgrade to Branded Call today and start making trusted connections!