The Hiya Voice

News and views for better voice performance

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Michelle Wallace

Michelle Wallace

Recent Posts

Why registering your business phone number matters

Effective communication is a constant throughline of any successful business. The ability to enable precise, timely, and trustworthy ... >

Why carriers need transparency and analytics from their ...

Carriers need to protect their subscribers from spam and fraud calls, but when they're looking at how to do that, there are important ... >

Hiya honeypots and user reports capture a wealth of insight ...

Ever wonder how Hiya knows what phone scams are currently out there — or when new ones suddenly arise? Hiya Protect is powered by Adaptive ... >

Beyond fraud: Why carriers need to address nuisance calls

Carriers put a lot of effort into stopping scam and fraud calls. And rightly so, as these calls are intended to steal money and/or personal ... >

Successes and shortcomings of STIR/SHAKEN

June 30, 2023, marked the deadline for which nearly all types of carriers (large, small, gateway providers) must implement STIR/SHAKEN. ... >

Number rotation undermines consumer spam protections — ...

Phone spam and fraud is a pervasive problem threatening the consumer voice experience. In Q1 2023, one-quarter of all unknown calls ... >

What is neighborhood spoofing?

If you get an incoming call from a foreign country or even a state where you have no friends or relatives, that’s a tipoff that it could be ... >

How Hiya’s proprietary Adaptive AI stops phone spam

Today’s spammers and scammers are sophisticated and well organized. They use modern VoIP technology and take in billions of dollars from ... >

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