The Hiya Voice

News and views for better voice performance

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Andrea Moreno

Andrea Moreno
Carrier Customer Marketing Manager

Recent Posts

Spain combines high rates of spam and fraud

In the previous four quarters, Spain has had the highest spam rate in Europe. But in Q4 2023, Spain’s 46% spam rate was edged out by ... >

March Scam of the month: tax scams

Tax scams are among the most popular phone scams in the world (see Top 10 phone scams of 2023). There are IRS tax scams in the US, HMRC tax ... >

Brazilians receive 24 spam calls per person per month

Brazil has a major phone spam problem. Brazillians receive an average of 24 spam calls per person each month. That’s considerably more than ... >

Canada Revenue Agency scams tax Canadian’s patience

As if calculating and paying taxes weren’t bad enough, Canadians must also deal with phone scammers who try to con them out of their ... >

Immigration scams on the rise in the UK

Immigration and visa scams are on the rise in the UK. >

Biden voice-clone robocall highlights AI-generated phone ...

The Joe Biden voice-clone robocall encouraging voters not to vote in the Democratic primary in New Hampshire was an eerie reminder that ... >

Package delivery scams are common worldwide

If you receive a call telling you there’s a problem with a package delivery, think twice before you answer any questions or press a button ... >

Q4 Global Call Threat Report: phone scams peak during ...

Late November not only kicked off the holiday season, but scammers kicked into high gear to take advantage of consumers preoccupied with ... >

Beyond the scam: Understanding the true cost of fraud calls

Almost all of us have received a fraud call, and some may have even fallen victim to a phone scam. However, the actual cost of fraud goes ... >

Scam of the month: loan phone scams

Hiya’s data show that loan scams were the sixth most commonly reported phone scam in the world last year. (See Top 10 phone scams of 2023.) ... >

These 10 US states get the most phone spam

Although New Hampshire is the 41st most populous state, Hiya’s data show that its residents get more spam calls per capita than residents ... >

The future of voice: challenges and opportunities

What are the challenges threatening the future of voice, and where are there untapped opportunities? How can carriers cement the voice call ... >

Top 10 phone scams of 2023

Bank and credit card scams topped the list of fraudulent phone calls worldwide in 2023, with Amazon impersonators coming in second. >

“Hallo mama” scam hitting Germany

In Germany, residents are being hit with the “Hallo mama” scam. >

Billions lost to pension scams in the UK

After working hard their whole lives, pensioners in the UK can finally relax and enjoy their retirement. Then the phone rings, with ... >

Scam of the month: Open enrollment

Open enrollment for health insurance happens around this time every year in the US, generally from late October through early December. And ... >

Need relief? Phone scammers are betting you do

Relief scams were among the top phone scams in the US, according to Hiya’s Q3 Global Call Threat Report, which reveals spam rates in 39 ... >

Voice fraud and the threat of generative AI

To illustrate the power of generative AI — and how it can be misused by scammers — Hiya’s Chief Product Officer James Lau cloned the voice ... >

Winning the war on phone spam in Canada

Hiya representatives attended and presented at the Canadian Telecom Summit, held Nov. 6-8 in Toronto. Hosted by the Canadian ... >

Hiya represented at Futurecom, Latin America’s largest ...

For the first time, Hiya was represented at Futurecom, Latin America’s largest B2B trade show for the connectivity industry. The three-day ... >

Q3 report: In some countries, more of than half of unknown ...

Which four countries have spam call rates exceeding 50%? What’s the most common phone scam in the UK? Which US state gets the most spam ... >

Scam of the month: The “yes” scam

There are new phone scams. There are old phone scams. There are even old phone scams that become new again. That seems to be the case with ... >

State of the Call Summit 2023 gathers industry leaders to ...

Telecommunication leaders, spam and fraud experts, and industry regulators gathered at Hiya’s 2023 State of the Call Summit in New York ... >

Why the battle against spam is still ongoing

What are the challenges to winning the war on phone spam? >

Scam of the month: Payment app scams (Venmo, PayPal, Zelle, ...

Peer-to-peer payment apps like Venmo, PayPal, Cash App and Zelle have made paying friends and family quick and easy. The problem is, those ... >

Top 10 states for phone spam

Which U.S. state gets the most phone spam? >

UK has highest fraud call rate in Europe

The United Kingdom continues to have Europe's highest fraud call rate, at 9.3%. Brits are bombarded by fraudsters impersonating loved ones, ... >

The role of the carrier in advancing voice technology

At a panel discussion hosted by Hiya at Mobile World Congress in Barcelona, a group of telecom experts was asked the question, “What is the ... >

Canada experiencing increase in spam calls

Canada is experiencing an increase in spam calls, and the most prevalent phone scams in the country are impersonation scams and Amazon ... >

“Loved ones scam” is a global problem

Phone scammers like to catch their victims off guard. They jolt their victims with upsetting information and push them to act before they ... >

Scam of the Month: Google Business Profile scam

We write a lot about phone scams that target consumers, but the Google Business Profile scam primarily affects business owners. >

How can carriers protect seniors from scam calls?

The world’s leading carriers prioritize spam protection for their subscribers — especially vulnerable subscribers such as the elderly. >

The rise of AI: voice impersonation scams

Phone scams have long plagued the voice channel, but now with the help of AI they are evolving. AI-powered voice scams are on the rise, ... >

Phone fraud increases in 30 out of 39 countries

First the good news. Globally, the overall volume of spam calls declined slightly from Q1 to Q2 2023. The bad news is that the proportion ... >

What is driving spam call growth?

There are two contributing factors, according to Hiya CEO and founder Alex Algard, who spoke during a panel discussion at Mobile World ... >

Scam of the Month: Vehicle accident

Just when consumers were breathing a collective sigh of relief as the vehicle warranty scam fades, there comes a different vehicle-related ... >

Scam of the month: COVID-related threats

For many, COVID-19 seems like a distant memory. Life has returned to near normal, and most people just want to put COVID behind them. ... >

Scam of the Month: Immigration

Phone scammers love to target vulnerable populations. And one of their favorite targets is immigrants. Immigrants are typically less ... >

Canada’s #1 phone scam: air duct cleaning services

Some phone scams relate to recent news events or target specific demographics. Then there are the scams that have been around for years ... >

Elaborate mobile phone contract scam targets UK residents

Some phone scams are simple, such as selling a product or service that’s never delivered. Others can be quite elaborate. That seems to be ... >

Scam of the Month: The IRS scam

It used to be that only two things in life were certain: death and taxes. But just as certain as death and taxes are scammers who play on ... >

Scam of the Month: Why am I getting so many calls about my ...

Insurance phone scams are a growing problem today. These scams typically involve bad actors posing as insurance agents or representatives ... >

"We can reduce your energy bill by 87%" Energy crisis in ...

The rising cost of living in the UK is causing anxiety and even street protests and is leaving Brits searching for ways to save money on ... >

Scam of the Month: Medicare scam calls

The Medicare scam is an all too popular ruse that plagues the voice channel; this harmful deceit was crafted specifically to hurt the ... >

BT Group and EE Select Hiya for Spam and Fraud Call ...

We’re thrilled to announce a new agreement with BT Group and EE, to provide the industry’s leading call protection service, Hiya Protect, ... >

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