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Andrea Moreno

Andrea Moreno
Carrier Customer Marketing Manager

Recent Posts

Spain experiences high rates of phone spam and fraud

In the previous four quarters, Spain has had the highest spam rate in Europe. But in Q4 2023, Spain’s 46% spam rate was edged out by ...
Andrea Moreno
Apr. 4, 2024

Brazilians receive 24 spam calls per person per month

Brazil has a major phone spam problem. Brazillians receive an average of 24 spam calls per person each month. That’s considerably more than ...
Andrea Moreno
Mar. 20, 2024

Canada Revenue Agency scams tax Canadian’s patience

As if calculating and paying taxes weren’t bad enough, Canadians must also deal with phone scammers who try to con them out of their ...
Andrea Moreno
Mar. 12, 2024

Q4 Global Call Threat Report: phone scams peak during ...

Late November not only kicked off the holiday season, but scammers kicked into high gear to take advantage of consumers preoccupied with ...
Andrea Moreno
Feb. 8, 2024

Beyond the scam: Understanding the true cost of fraud calls

Almost all of us have received a fraud call, and some may have even fallen victim to a phone scam. However, the actual cost of fraud goes ...
Andrea Moreno
Feb. 1, 2024

Scam of the month: loan phone scams

Hiya’s data show that loan scams were the sixth most commonly reported phone scam in the world last year. (See Top 10 phone scams of 2023.) ...
Andrea Moreno
Jan. 30, 2024

These 10 US states get the most phone spam

Although New Hampshire is the 41st most populous state, Hiya’s data show that its residents get more spam calls per capita than residents ...
Andrea Moreno
Jan. 18, 2024

The future of voice: challenges and opportunities

What are the challenges threatening the future of voice, and where are there untapped opportunities? How can carriers cement the voice call ...
Andrea Moreno
Dec. 29, 2023

Top 10 phone scams of 2023

Bank and credit card scams topped the list of fraudulent phone calls worldwide in 2023, with Amazon impersonators coming in second.
Andrea Moreno
Dec. 19, 2023

Billions lost to pension scams in the UK

After working hard their whole lives, pensioners in the UK can finally relax and enjoy their retirement. Then the phone rings, with ...
Andrea Moreno
Dec. 11, 2023

Need relief? Phone scammers are betting you do

Relief scams were among the top phone scams in the US, according to Hiya’s Q3 Global Call Threat Report, which reveals spam rates in 39 ...
Andrea Moreno
Nov. 29, 2023

Winning the war on phone spam in Canada

Hiya representatives attended and presented at the Canadian Telecom Summit, held Nov. 6-8 in Toronto. Hosted by the Canadian ...
Andrea Moreno
Nov. 22, 2023

Hiya represented at Futurecom, Latin America’s largest ...

For the first time, Hiya was represented at Futurecom, Latin America’s largest B2B trade show for the connectivity industry. The three-day ...
Andrea Moreno
Nov. 17, 2023

Q3 report: In some countries, more of than half of unknown ...

Which four countries have spam call rates exceeding 50%? What’s the most common phone scam in the UK? Which US state gets the most spam ...
Andrea Moreno
Nov. 16, 2023

Scam of the month: The “yes” scam

There are new phone scams. There are old phone scams. There are even old phone scams that become new again. That seems to be the case with ...
Andrea Moreno
Oct. 26, 2023

State of the Call Summit 2023 gathers industry leaders to ...

Telecommunication leaders, spam and fraud experts, and industry regulators gathered at Hiya’s 2023 State of the Call Summit in New York ...
Andrea Moreno
Oct. 20, 2023

Why the battle against spam is still ongoing

What are the challenges to winning the war on phone spam?
Andrea Moreno
Oct. 12, 2023

Top 10 states for phone spam

Which U.S. state gets the most phone spam?
Andrea Moreno
Sep. 27, 2023

UK has highest fraud call rate in Europe

The United Kingdom continues to have Europe's highest fraud call rate, at 9.3%. Brits are bombarded by fraudsters impersonating loved ones, ...
Andrea Moreno
Sep. 22, 2023

The role of the carrier in advancing voice technology

At a panel discussion hosted by Hiya at Mobile World Congress in Barcelona, a group of telecom experts was asked the question, “What is the ...
Andrea Moreno
Sep. 14, 2023

Canada experiencing increase in spam calls

Canada is experiencing an increase in spam calls, and the most prevalent phone scams in the country are impersonation scams and Amazon ...
Andrea Moreno
Sep. 7, 2023

How can carriers protect seniors from scam calls?

The world’s leading carriers prioritize spam protection for their subscribers — especially vulnerable subscribers such as the elderly.
Andrea Moreno
Aug. 22, 2023

The rise of AI: voice impersonation scams

Phone scams have long plagued the voice channel, but now with the help of AI they are evolving. AI-powered voice scams are on the rise, ...
Andrea Moreno
Aug. 18, 2023

Phone fraud increases in 30 out of 39 countries

First the good news. Globally, the overall volume of spam calls declined slightly from Q1 to Q2 2023. The bad news is that the proportion ...
Andrea Moreno
Aug. 10, 2023

What is driving spam call growth?

There are two contributing factors, according to Hiya CEO and founder Alex Algard, who spoke during a panel discussion at Mobile World ...
Andrea Moreno
Aug. 7, 2023

Scam of the month: COVID-related threats

For many, COVID-19 seems like a distant memory. Life has returned to near normal, and most people just want to put COVID behind them. ...
Andrea Moreno
Jun. 21, 2023

Scam of the Month: Immigration

Phone scammers love to target vulnerable populations. And one of their favorite targets is immigrants. Immigrants are typically less ...
Andrea Moreno
May. 31, 2023

Elaborate mobile phone contract scam targets UK residents

Some phone scams are simple, such as selling a product or service that’s never delivered. Others can be quite elaborate. That seems to be ...
Andrea Moreno
May. 23, 2023

Scam of the Month: The IRS scam

It used to be that only two things in life were certain: death and taxes. But just as certain as death and taxes are scammers who play on ...
Andrea Moreno
Apr. 27, 2023

"We can reduce your energy bill by 87%" Energy crisis in ...

The rising cost of living in the UK is causing anxiety and even street protests and is leaving Brits searching for ways to save money on ...
Andrea Moreno
Feb. 28, 2023

BT Group and EE Select Hiya for Spam and Fraud Call ...

We’re thrilled to announce a new agreement with BT Group and EE, to provide the industry’s leading call protection service, Hiya Protect, ...
Andrea Moreno
Jan. 24, 2023
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