Hiya has built one of the world’s most trusted caller‑identity platforms: Hiya Branded Call, which helps businesses connect with their customers. Now, we are moving from displaying who is calling to automating calls. With the introduction of Hiya’s Voice AI Agents for automated calling, we are giving businesses the ability to scale human-like conversations to handle routine tasks, so existing employees can concentrate on more complicated tasks.
At a high level, voice AI agents are software applications that use AI to understand, interpret, and respond to spoken language in real-time voice interactions. Hiya’s Voice AI Agents are digital representatives that handle both inbound and outbound phone calls with empathy and intelligence. Instead of a clunky interactive voice response system, these agents deliver natural, contextually aware conversations, collecting details, qualifying leads, scheduling meetings, and more. The result is an automated caller that feels personal while also building trust through branded caller ID.
The setup is intentionally simple. Businesses can create a profile, upload their knowledge base and deploy an AI agent within minutes—no code required. Once live, the agents are available 24/7 to answer inbound calls, initiate follow‑ups, and even conduct cold‑call campaigns.
“Hiya’s Voice AI Agents are digital representatives that handle both inbound and outbound phone calls with empathy and intelligence.”
There are several reasons why voice AI agents are more than just another interactive voice response system:
Beyond handling calls, the platform offers analytics to optimize agent performance. Teams can review metrics, listen to call recordings and read transcripts to understand customer interactions. These insights allow for continuous improvement of scripts and flows and help ensure that the AI agents stay aligned with brand voice and business goals.
| Feature | What it means |
| No-code setup | Build, test and deploy your AI agents in days rather than months, without writing a line of code. |
| Gather info & qualify leads | Agents can capture customer details, qualify prospects and even schedule meetings, feeding the information directly into your CRM. |
| Natural conversations | Conversations are contextually aware and imbued with empathy, ensuring a positive caller experience. |
| Created for scale | Agents operate 24/7, scaling to meet demand without sacrificing quality. Analytics & optimization. |
| Analytics & optimization | Built‑in analytics help businesses monitor performance and continuously improve scripts and flows. |
| Hiya Branded Call | Every agent’s call displays your company name and logo, increasing answer rates and building trust with customers. |
Prospective customers in the United States can request a demo by filling out a short form on Hiya’s product page. The AI agent will call to explain how the technology works, qualify your needs and, if appropriate, schedule a follow‑up meeting. Currently, the demo is limited to U.S. mobile numbers, but more regions will be added in the future.
Voice is entering a new era where machines talk like humans, and Hiya is positioning itself at the forefront. By combining its caller‑identity expertise with generative AI, Hiya’s Voice AI agents enable businesses to generate new revenue streams while reducing operational costs. Whether you’re a sales team looking to automate qualification or a support center striving to answer every call, these AI agents promise to deliver personal, high‑quality conversations at scale.
If you’re ready to see conversational AI in action, visit Hiya’s Voice AI Agent product page and speak directly with Hiya’s Voice AI Agent about all the services it can offer.