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Patchen Noelke

Patchen Noelke
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Recent Posts

Spain combines high rates of fraud and nuisance calls

Spain has a phone spam problem. Not only do Spaniards receive a high volume of unwanted calls each month, but of those calls, a high ...
Patchen Noelke
Oct. 22, 2024

Political calls surge ahead of US presidential election

If it seems your phone has been ringing more often, you’re not imagining things. Political calls have surged as the US presidential ...
Patchen Noelke
Oct. 7, 2024

Spam calls declined in the UK in the first half of 2024

Residents of the UK receive fewer spam calls than those living in other European countries: an average of only 3 per person each month. ...
Patchen Noelke
Sep. 26, 2024

Scam of the month: Tech support scams

“Tech support scams are real and they’re causing enormous consumer injury: hundreds and hundreds of millions of dollars, and that’s just ...
Patchen Noelke
Sep. 25, 2024

Medicare & insurance scams dominate U.S. in first half ...

The United States receives an above average number of spam calls compared to other countries, and the most common phone scams relate to ...
Patchen Noelke
Sep. 9, 2024

State of the Call 2024 webinar: watch on demand

“A question I get asked a lot is ‘Is the phone call dead?’ I can guarantee you the answer is no. But, I can say that the voice channel has ...
Patchen Noelke
Jun. 1, 2024

March Scam of the month: tax scams

Tax scams are among the most popular phone scams in the world (see Top 10 phone scams of 2023). There are IRS tax scams in the US, HMRC tax ...
Patchen Noelke
Mar. 26, 2024

Immigration scams on the rise in the UK

Immigration and visa scams are on the rise in the UK.
Patchen Noelke
Mar. 7, 2024

Biden voice-clone robocall highlights AI-generated phone ...

The Joe Biden voice-clone robocall encouraging voters not to vote in the Democratic primary in New Hampshire was an eerie reminder that ...
Patchen Noelke
Feb. 27, 2024

Package delivery scams are common worldwide

If you receive a call telling you there’s a problem with a package delivery, think twice before you answer any questions or press a button ...
Patchen Noelke
Feb. 13, 2024

“Hallo mama” scam hitting Germany

In Germany, residents are being hit with the “Hallo mama” scam.
Patchen Noelke
Dec. 13, 2023

Scam of the month: Open enrollment

Open enrollment for health insurance happens around this time every year in the US, generally from late October through early December. And ...
Patchen Noelke
Nov. 30, 2023

Voice fraud and the threat of generative AI

To illustrate the power of generative AI — and how it can be misused by scammers — Hiya’s Chief Product Officer James Lau cloned the voice ...
Patchen Noelke
Nov. 27, 2023

Scam of the month: Payment app scams (Venmo, PayPal, Zelle, ...

Peer-to-peer payment apps like Venmo, PayPal, Cash App and Zelle have made paying friends and family quick and easy. The problem is, those ...
Patchen Noelke
Oct. 5, 2023

“Loved ones scam” is a global problem

Phone scammers like to catch their victims off guard. They jolt their victims with upsetting information and push them to act before they ...
Patchen Noelke
Aug. 31, 2023

Scam of the Month: Google Business Profile scam

We write a lot about phone scams that target consumers, but the Google Business Profile scam primarily affects business owners.
Patchen Noelke
Aug. 24, 2023

What is Free Caller Registry and what does it do?

Update: On July 31, 2024, Hiya released Hiya Registration, a free one-stop-shop for businesses everywhere to register their numbers. It ...
Patchen Noelke
Aug. 2, 2023

Scam of the Month: Vehicle accident

Just when consumers were breathing a collective sigh of relief as the vehicle warranty scam fades, there comes a different vehicle-related ...
Patchen Noelke
Jul. 31, 2023

Canada’s #1 phone scam: air duct cleaning services

Some phone scams relate to recent news events or target specific demographics. Then there are the scams that have been around for years ...
Patchen Noelke
May. 30, 2023

Scam of the Month: Why am I getting so many calls about my ...

Insurance phone scams are a growing problem today. These scams typically involve bad actors posing as insurance agents or representatives ...
Patchen Noelke
Mar. 1, 2023

Scam of the Month: Medicare scam calls

The Medicare scam is an all too popular ruse that plagues the voice channel; this harmful deceit was crafted specifically to hurt the ...
Patchen Noelke
Feb. 1, 2023

Why does my number show up as a spam risk?

As an individual consumer, you probably appreciate it when your caller ID identifies incoming calls with a “Spam Risk” label or similar ...
Patchen Noelke
Jul. 22, 2022

Spoofing cell phone numbers

Spoofed cell phone numbers allow calls from one number to be displayed as coming from another number. Spoofing occurs when callers ...
Patchen Noelke
Apr. 15, 2022

Business phone number registration: how does it work?

Update: On July 31, 2024, Hiya released Hiya Registration, a free one-stop-shop for businesses everywhere to register their numbers. Learn ...
Patchen Noelke
Dec. 30, 2021

What is the National Caller ID name database?

The hardest part of generating successful outbound calls is getting clients to actually pick up. In this day and age when the average ...
Patchen Noelke
Jun. 16, 2021
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