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Alex Salkin

Alex Salkin

Recent Posts

Don't use inaccurate data to measure branded calling ...

Branded caller ID is an investment for any enterprise that makes a high volume of calls. And, just as with any other expense, management ...
Alex Salkin
Feb. 16, 2024

Deflating the ballooning challenge of Artificially Inflated ...

Throughout the telecommunications industry, Artificially Inflated Traffic (AIT) continues to be a concern, driving up enterprise costs and ...
Alex Salkin
Feb. 9, 2024

How Canadian voice providers defend against fraudulent calls

Since the beginning of 2023, more people in Canada have begun seeing “call labels” on some calls they receive. These labels warn call ...
Alex Salkin
Nov. 8, 2023

Can reputation services erase my spam labels?

For every problem or pain point a business has, it seems like there are companies out there offering services to solve that problem. That’s ...
Alex Salkin
Oct. 18, 2023

How Apple iOS 17 update impacts voice calling

A new season is upon us. The leaves are changing, kids are going back to school, and as Apple users have come to expect for years now, ...
Alex Salkin
Oct. 12, 2023

What Hiya Connect can see before the spam label

Have you ever had the feeling that your calls are being labeled as spam and there’s nothing you can do about it?
Alex Salkin
Sep. 19, 2023

Spam labeling: the role of recipient reactions

With the rise of spam calls, our phones have become battlegrounds, where legitimate calls vie for our attention amidst a deluge of unwanted ...
Alex Salkin
Jul. 11, 2023

Scam calls: The top 4 most impersonated industries

In most phone scams there is a caller and a victim. But with impersonation scams, there are two victims: the individual who gets scammed ...
Alex Salkin
Jul. 6, 2023

Are your business calls being flagged as spam?

You call and call again, trying to reach your customers or prospects. Different days, different times, but still no answer. Why don’t the ...
Alex Salkin
Jun. 30, 2023

Debunking myths: call reputation, spam labels, and branded ...

As we navigate through the modern landscape of communication, numerous myths have popped up surrounding call reputation, spam labels, and ...
Alex Salkin
Jun. 29, 2023

Understanding spam rate: enhancing call performance and ...

Navigating the telecommunication landscape can be a complex task for businesses, especially with the rising tide of spam calls. At Hiya, we ...
Alex Salkin
Jun. 20, 2023

Boost your business growth with branded caller ID: A ...

In the hyper-competitive world of remodeling and landscaping, standing out and reaching potential customers promptly is not a choice – it's ...
Alex Salkin
Jun. 16, 2023

The high cost of spam calls in dollars and lost time

You might think of unwanted calls as a mere annoyance. But there are huge costs associated with nuisance and fraud calls, both in terms of ...
Alex Salkin
Jun. 16, 2023

The value of voice in an omni-channel world: Insights from ...

With all the communications options available to consumers today — email, text, video calls, social media, etc. — you might think the phone ...
Alex Salkin
Jun. 7, 2023

Maximizing efficiency with Hiya Connect's Branded Call: Why ...

In today's digital world, the telephone remains a critical touchpoint for businesses and their customers. Yet, amid the clutter of spam ...
Alex Salkin
May. 24, 2023

Harness the power of branded caller ID to boost your solar ...

You have a hot lead. The prospective customer has recently filled out a form saying she wants to be contacted to get a quote on solar ...
Alex Salkin
May. 18, 2023

Want to know why customers report your calls as nuisance or ...

Are you tired of having your business calls going unanswered or struggling with poor customer perception? Understanding what end-users say ...
Alex Salkin
May. 17, 2023

Hiya expands branded caller ID to all major U.S. carriers

We are excited to announce that Hiya Connect, our branded caller ID solution, is now available across all major U.S. carriers including ...
Alex Salkin
Jan. 27, 2023
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