The Hiya Voice

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VPP vs. CNAM: What’s the Difference?

Is your branded call service running technology from the ‘70s?  >

Q4 Holiday Scam Calls

The holidays! Filled with sugar, spice, and everything nice! Or, is that the Powerpuff Girls? Regardless, it’s a time many look forward to. ... >

The Fight Against Robocalls Reaches New Milestone

Bad calls are a nuisance for many smartphone users these days. In particular, Americans receive billions of robocalls daily—and that number ... >

The Telegraph: Nuisance calls are on the rise in the UK

The new year has brought a new wave of nuisance calls to the UK as Britons have received more than 1.5 billion nuisance calls in 2021. The ... >

The Pain of Fraud Calls: 4 Insights for Healthcare Call ...

The voice channel has always played a critical role in healthcare communications among payers, providers, and patients. More often than ... >

4 Key Trends Every Financial Services Contact Center Should ...

In 2020, people became more accustomed to putting more physical distance between them for the sake of social distancing -- but this ... >

Tax Scams Reach Highest Point since Pandemic Began

With the opening of tax season last month, we’ve seen a massive increase in tax-related phone scams. Tax scam calls reached their highest ... >

Hiya’s 2021 State of the Call report featured in USA Today, ...

We recently launched our 2021 State of the Call report, where we analyzed more than 150 billion calls and commissioned a third-party survey ... >

Our 2021 State of the Call Report is Live!

Each year at Hiya, we dig into our data to spot the top trends on the voice call. And we make these insights available to you in our annual ... >

Neighbor Scam Surges 15x in 2017, Imitates First Six Digits ...

In a recent attempt to trick consumers, reports of the Neighbor Spoofing Scam are increasing dramatically. Phone fraudsters are mimicking ... >

One Ring Scam Calls Make Their Way To Germany

As if we’d thought scammers had duped enough victims in the U.S., unfortunately they haven’t had enough as they’ve made their way to ... >

How to Block Robocalls Once and For All

We’ve all been flooded with robo, scam and spam calls, but have you ever thought about how many calls are actually made per month? NBC’s ... >

Scammers Now Pose As Social Security Administration During ...

If you thought you dodged the IRS scam this season, think again! Scammers are no longer disguising themselves as IRS agents but now have a ... >

Police Scam: Is There Really A Warrant Out For My Arrest?!

From the likes of Washington to Kansas and even all the way to Florida, no state in the U.S. has been an exception to the “Police ... >

How the Canadian Air Duct Cleaning Scam Works

It may be in the morning, afternoon or even during dinner, but Canadians can’t get through a day without hearing from an Air Duct Cleaning ... >

Human Evolution and the Transformation of Phones

The smartphones we possess today have come a long way from the first rendition of the telephone back in 1876 when Alexander Graham ... >

Three Scams to Avoid Being Had On Craigslist

In this day and age, it’s a rarity to find someone paying full price or settling for the first offer they find. Gone are the days where we ... >
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