--- title: Hiya awarded 16 G2 Summer 2026 badges for branded caller ID description: Hiya’s Branded Call performed particularly well among small and medium businesses and regional markets such as Europe, Canada and the Americas. image: https://blog.hiya.com/hubfs/G2%20Summer%202026%20-%20Blog%20Post%20Image%20%20(1300x730)%20-%20Feature@2x.jpg --- [![Hiya logo](https://blog.hiya.com/hubfs/hiya-new-purple.svg)](https://www.hiya.com/) Solutions Solutions [For Mobile Operators Protect your network](https://www.hiya.com/solutions/operators) [For Businesses Brand your calls](https://www.hiya.com/solutions/businesses) [For People Get the mobile app](https://www.hiya.com/products/apps/hiya-spam-blocker) ###### Webinar Branded Calling 101 Weekly Webinar Make your company's calls more recognizable. Learn how Hiya can drive value for your business. 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[Read eBook Arrow Right](https://www.hiya.com/resources/ebooks/10-tips-for-customer-friendly-phone-calls) [Get Started Arrow Right](https://www.hiya.com/#audience) [Log in](https://connect.hiya.com/login) [Get started](https://www.hiya.com/#audience) - [Home](https://hiya.com) - [Blog](https://blog.hiya.com) - [Hiya awarded 16 G2 Summer 2026 badges for branded caller ID](https://blog.hiya.com/hiya-awarded-16-g2-summer-2026-badges-for-branded-caller-id) [Branded Call](https://blog.hiya.com/tag/branded-call) [Call Labeling](https://blog.hiya.com/tag/call-labeling) [Company News](https://blog.hiya.com/tag/company-news) [Hiya Connect](https://blog.hiya.com/tag/hiya-connect) # Hiya awarded 16 G2 Summer 2026 badges for branded caller ID [Lena Prickett](https://blog.hiya.com/author/lena-prickett) Jul. 9, 2026 [![](https://blog.hiya.com/hubfs/icon-fb.svg)](https://www.facebook.com/sharer/sharer.php?u=https://blog.hiya.com/hiya-awarded-16-g2-summer-2026-badges-for-branded-caller-id) [![](https://blog.hiya.com/hubfs/icon-x.svg)](https://twitter.com/intent/tweet?url=https://blog.hiya.com/hiya-awarded-16-g2-summer-2026-badges-for-branded-caller-id&text=Hiya+awarded+16+G2+Summer+2026+badges+for+branded+caller+ID) [![](https://blog.hiya.com/hubfs/icon-linkedin.svg)](https://www.linkedin.com/shareArticle?mini=true&url=https://blog.hiya.com/hiya-awarded-16-g2-summer-2026-badges-for-branded-caller-id) ## At a glance - Hiya’s Branded Call garnered 16 G2 Summer 2026 badges. - In a world where 86% of unknown calls go unanswered, businesses are searching for solutions that improve answer rates. - G2 reports allow technology buyers to select the best products for their business needs, using insights from peers with similar challenges and goals. - Hiya performed particularly well in the medium- and small-size business categories, and in European markets. ![](https://blog.hiya.com/hubfs/G2%20Summer%202026%20-%20Blog%20Post%20Image%20%20(1300x730)%20-%20Feature@2x.jpg) We know how effective Hiya’s branded caller ID can be, but when real-world users brag about it, that’s what really matters. That’s why we are so proud that Branded Call earned 16 badges in the G2 Summer 2026 Reports in the Contact Center Quality Assurance category.   Hiya’s data shows that [86% of unknown calls go unanswered](https://www.hiya.com/state-of-the-call), which frustrates businesses and leads to poorer come outcomes, including lost sales opportunities and inability to resolve customer service issues. But Branded Call helps businesses connect in the moments that matter.   [Hiya Connect Branded Call](https://www.hiya.com/products/connect/branded-call) performed particularly well in the medium- and small-size business categories, and in European markets. It also received badges in the “Usability” and “Results” Index Reports. The awards highlight Hiya’s continued growth, customer satisfaction, and innovation in improving call deliverability and caller identity across contact centers of all sizes. G2 is the world’s largest and most trusted software marketplace. It compiles its Grid® reports based on verified reviews from real users. These reports allow technology buyers to select the best products for their business needs, using insights from peers with similar challenges and goals. **Quality assurance software is essential for call centers** Hiya’s Branded Call competes in the category of **Contact Center Quality Assurance** software, which G2 defines: Contact center quality assurance software is designed to help businesses evaluate the performance of their customer service operations. For call centers and customer service teams, quality assurance (QA) is an essential process for improving customer satisfaction and employee engagement. Products in G2’s **Leader quadrant** consistently receive top ratings from users *and* have a strong market presence. **Hiya’s Branded Call is a Leader among businesses of all sizes** G2 recognizes excellence in software used by businesses of all sizes, including enterprise, mid-market, and small business sectors. Hiya was awarded G2 badges in the following categories: 🏆 Leader – Grid® Report for Contact Center Quality Assurance 🏆 Leader – Mid-Market Grid® Report for Contact Center Quality Assurance 🏆 Leader – Small-Business Grid® Report for Contact Center Quality Assurance ![G2 Summer 2026 - Blog Post Image (1300x730) - A@2x](https://blog.hiya.com/hs-fs/hubfs/G2%20Summer%202026%20-%20Blog%20Post%20Image%20%20(1300x730)%20-%20A@2x.jpg?width=1300&height=730&name=G2%20Summer%202026%20-%20Blog%20Post%20Image%20%20(1300x730)%20-%20A@2x.jpg)*Small- and medium-sized businesses consistently have high praise for Hiya Connect Branded Call, as seen in this [user review](https://www.g2.com/products/hiya-connect-branded-call/reviews#reviews)on the G2 website. Hiya’s Branded Call averages 4.7 out of 5 stars.* [See Hiya Connect Branded Call pricing plans for businesses of all sizes](https://www.hiya.com/products/connect/pricing)   **Hiya popular across regions worldwide** Around the world, businesses are having a hard time reaching their customers and prospects because people have stopped trusting phone calls. Spam, scams, and unknown numbers have made even legitimate calls easy to ignore. That’s why many businesses are considering adding branded caller ID to their outbound calls. Here’s how Hiya performed in various geographic areas: 🏆 **United Kingdom** Leader – Regional Grid® Report for Contact Center Quality Assurance 🏆 **Americas** Leader – Regional Grid® Report for Contact Center Quality Assurance 🏆 **Canada** Leader – Regional Grid® Report for Contact Center Quality Assurance 🏆 **Europe** Leader – Regional Grid® Report for Contact Center Quality Assurance 🏆 **EMEA** Leader – Regional Grid® Report for Contact Center Quality Assurance ![G2 Summer 2026 - Blog Post Image (1300x730) - B@2x](https://blog.hiya.com/hs-fs/hubfs/G2%20Summer%202026%20-%20Blog%20Post%20Image%20%20(1300x730)%20-%20B@2x.jpg?width=1300&height=730&name=G2%20Summer%202026%20-%20Blog%20Post%20Image%20%20(1300x730)%20-%20B@2x.jpg) *In this [user review](https://www.g2.com/products/hiya-connect-branded-call/reviews), a Director of Global Call Center Operations says Branded Call has increased answer rates and improved trust.*   **Hiya’s Branded Call is #1 for Results** In addition to awarding badges to Leaders based on region and market size, G2 also awards badges for various performance attributes, such as usability and results. These are found in G2’s Index reports. In the Small-Business **Best Results** Index for Contact Center Quality Assurance, Hiya’s Branded Call achieved the highest overall score among 25 products total. A product’s Results score is calculated by an algorithm that factors in real-user satisfaction ratings for a number of results-related review questions, assigning scores for: - Best results - Best estimated return on investment (ROI) - Users’ likelihood to recommend ![G2 Summer 2026 - Blog Post Image (1300x730) - C@2x](https://blog.hiya.com/hs-fs/hubfs/G2%20Summer%202026%20-%20Blog%20Post%20Image%20%20(1300x730)%20-%20C@2x.jpg?width=1300&height=730&name=G2%20Summer%202026%20-%20Blog%20Post%20Image%20%20(1300x730)%20-%20C@2x.jpg)*Users are impressed with the results and ROI they experience using Branded Call, as seen in this [user review](https://www.g2.com/products/hiya-connect-branded-call/reviews)from the G2 website.* **Users find Branded Call easy to use, easy to administrate** Hiya’s Branded Call also received a G2 badge in the **Usability Index** for Contact Center Quality Assurance for Mid-Market companies. Factors that contribute to a product's overall Usability score include: - Ease of use - Ease of administration - Adoption data ![G2 Summer 2026 - Blog Post Image (1300x730) - D@2x](https://blog.hiya.com/hs-fs/hubfs/G2%20Summer%202026%20-%20Blog%20Post%20Image%20%20(1300x730)%20-%20D@2x.jpg?width=1300&height=730&name=G2%20Summer%202026%20-%20Blog%20Post%20Image%20%20(1300x730)%20-%20D@2x.jpg)*Real-world users find Branded Call easy to use and administer, as seen in his [user review](https://www.g2.com/products/hiya-connect-branded-call/reviews)* *from the G2 website.*   **About Hiya’s Branded Call** ![](https://blog.hiya.com/hs-fs/hubfs/undefined-Jul-08-2026-11-50-14-1546-PM.png?width=1294&height=922&name=undefined-Jul-08-2026-11-50-14-1546-PM.png) Hiya’s State of the Call 2026 report found that [86% of unknown calls go unanswered](https://www.hiya.com/state-of-the-call), so caller identity and trust have never been more important. Hiya Connect Branded Call helps businesses: - **Boost contact rates** by displaying their name, logo, and call reason on customers’ phones. - **Reduce spam and fraud labeling** through proactive reputation management. - **Gain call performance insights** to improve outbound strategies across teams and regions. Learn more about [Hiya Connect Branded Call](https://www.hiya.com/products/connect/branded-call)   [![banner-hiya-reg](https://blog.hiya.com/hubfs/banner-hiya-reg.jpg)](https://www.hiya.com/products/connect/number-registration) ### Latest Articles ⚡️ - Hiya awarded 16 G2 Summer 2026 badges for branded caller ID Lena Prickett Jul. 9, 2026 - How Canada is leading the fight to stop bank scams Stephanie Boulanger Jun. 26, 2026 - How to check phone numbers for spam labels Michelle Wallace Jun. 9, 2026 ## Related articles ![](https://blog.hiya.com/hubfs/rogers-toronto-event-blog-hero.webp) ## [How Canada is leading the fight to stop bank scams](https://blog.hiya.com/how-canada-is-leading-the-fight-to-stop-bank-scams?hsLang=en) Stephanie Boulanger Jun. 26, 2026 ![](https://blog.hiya.com/hubfs/Blog_How-to-check-phone-numbers-for-spam-labels_B.webp) ## [How to check phone numbers for spam labels](https://blog.hiya.com/how-to-check-phone-numbers-for-spam-labels?hsLang=en) Michelle Wallace Jun. 9, 2026 ![](https://blog.hiya.com/hubfs/Hiya%20x%20DNA-blog@2x.webp) ## [Hiya and DNA Finland launch network-level call protection](https://blog.hiya.com/hiya-and-dna-finland-launch-network-level-call-protection?hsLang=en) Stephanie Boulanger Jun. 2, 2026 [![](https://blog.hiya.com/hubfs/hiya-new-purple.svg)](https://www.hiya.com/) [![](https://blog.hiya.com/hubfs/linkedin-1.svg)](https://www.linkedin.com/company/hiyainc) [![](https://blog.hiya.com/hubfs/facebook-1.svg)](https://www.facebook.com/hiyainc/) ###### Products - Connect - [Number Registration](https://www.hiya.com/products/connect/number-registration) - [Branded Call](https://www.hiya.com/products/connect/branded-call) - [View Plans](https://www.hiya.com/products/connect/pricing) - Protect - [Spam Analytics](https://www.hiya.com/products/protect/spam-analytics) - [AI Voice Detection](https://www.hiya.com/products/protect/ai-voice-detection) - Apps - [Hiya Spam Blocker](https://www.hiya.com/products/apps/hiya-spam-blocker) - [Hiya AI Phone](https://www.hiya.com/products/apps/hiya-ai-phone) ###### Solutions - Company size - [Enterprise](https://www.hiya.com/solutions/enterprise) - [Call Centers](https://www.hiya.com/solutions/call-center) - [Small and Medium](https://www.hiya.com/solutions/businesses) - Service providers - [Operators](https://www.hiya.com/solutions/operators) - [OEMs and technology](https://www.hiya.com/solutions/technology-partners) ###### Considering Hiya? - [Why Hiya](https://www.hiya.com/why-hiya) - [How it Works](https://www.hiya.com/how-it-works) - [Customer Stories](https://www.hiya.com/case-studies) - [Voice Intelligence Platform](https://www.hiya.com/why-hiya/voice-intelligence-platform) - [Trust Center](https://www.hiya.com/why-hiya/trust-center) - [Modern Slavery](https://www.hiya.com/company/modern-slavery) - [About Hiya](https://www.hiya.com/company/about) - [Careers: We're hiring!](https://www.hiya.com/company/careers) - [Contact us](https://www.hiya.com/contact-us) ###### Resources - [Resource Center](https://www.hiya.com/resources) - [Partner Program](https://partners.hiya.com/) - [Get Support](https://hiya.com/support) - [Developer Docs](https://developer.hiya.com/) - [Hiya Blog](https://hiya.com/blog) - [Events](https://www.hiya.com/events) - [Press Kit](https://www.hiya.com/newsroom#press-kit) ![ANAB](https://blog.hiya.com/hubfs/logo-anab.svg) ![ISO 27001](https://blog.hiya.com/hubfs/logo-iso27017.png) ![AICPA](https://blog.hiya.com/hubfs/logo-aicpa.svg) ![IAF](https://blog.hiya.com/hubfs/logo-iaf.svg) [Privacy Policy](https://www.hiya.com/legal/privacy) [Terms of Service](https://www.hiya.com/legal/terms-of-service) [App Data Privacy Policy](https://www.hiya.com/legal/app-data-protection-and-privacy-policy) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Lena Prickett", "url" : "https://blog.hiya.com/author/lena-prickett" }, "dateModified" : "2026-07-09T16:11:24.408Z", "datePublished" : "2026-07-09T16:11:24.000Z", "headline" : "Hiya awarded 16 G2 Summer 2026 badges for branded caller ID", "image" : [ "https://blog.hiya.com/hubfs/G2%20Summer%202026%20-%20Blog%20Post%20Image%20%20(1300x730)%20-%20Feature@2x.jpg" ], "mainEntityOfPage" : { "@id" : "https://blog.hiya.com/hiya-awarded-16-g2-summer-2026-badges-for-branded-caller-id", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://blog.hiya.com/hubfs/hiya-logo-3.svg" }, "name" : "Hiya Inc." } } ```