--- title: "The Hiya Voice: News and views for better voice performance | Alex Algard" description: Voice performance trends, news, and product updates from Hiya. Learn more about improving voice connections and solutions for protections. --- [![Hiya logo](https://blog.hiya.com/hubfs/hiya-new-purple.svg)](https://www.hiya.com/) Solutions Solutions [For Mobile Operators Protect your network](https://www.hiya.com/solutions/operators) [For Businesses Brand your calls](https://www.hiya.com/solutions/businesses) [For People Get the mobile app](https://www.hiya.com/products/apps/hiya-spam-blocker) ###### Webinar Branded Calling 101 Weekly Webinar Make your company's calls more recognizable. Learn how Hiya can drive value for your business. [Sign up today Arrow Right](https://www.hiya.com/lp/webinar-series-intro-to-hiya-branded-call) Products Connect ###### [Branded Call Display your branded caller ID](https://www.hiya.com/products/connect/branded-call) ###### [Number Registration Display your branded caller ID](https://www.hiya.com/products/connect/number-registration) ###### [View Plans Flexible pricing for teams of all sizes](https://www.hiya.com/products/connect/pricing) Protect ###### [Spam Analytics Stop spam & fraud on your mobile network](https://www.hiya.com/products/protect/spam-analytics) ###### [AI Voice Detection Real-time AI voice detection](https://www.hiya.com/products/protect/ai-voice-detection) Mobile apps ###### [Hiya Spam Blocker Fraud & AI voice protection](https://www.hiya.com/products/apps/hiya-spam-blocker) ###### [Hiya AI Phone Productivity for busy people](https://www.hiya.com/products/apps/hiya-ai-phone) ![](https://blog.hiya.com/hubfs/sotc-report.avif) ###### Report State of the Call 2026 86% of unidentified calls go unanswered. Read the benchmark report for what is happening in voice today, and what you can do to drive business. [Read the report Arrow Right](https://www.hiya.com/state-of-the-call) Why Hiya? Overview [Why Hiya Your voice innovation partner](https://www.hiya.com/why-hiya) [How it works Get started quickly & easily](https://www.hiya.com/how-it-works) [Customer Stories Real companies, real results](https://www.hiya.com/case-studies) [Voice Intelligence Platform Industry’s leading voice platform](https://www.hiya.com/why-hiya/voice-intelligence-platform) [Trust Center Compliance, security, & privacy](https://www.hiya.com/why-hiya/trust-center) Company [About Leadership and history](https://www.hiya.com/company/about) [Careers We're hiring!](https://www.hiya.com/company/careers) [Contact us Get in touch](https://www.hiya.com/contact-us) ![](https://blog.hiya.com/hubfs/bclc-hero-img.webp) ###### Customer Story BCLC increases business KPIs with Hiya With Hiya Branded Call BCLC was able to increase contact rates, campaign efficiency, and revenue. [Read their story Arrow Right](https://www.hiya.com/customer-stories/bclc) Resources Resources [Resource Center](https://www.hiya.com/resources) [Partner Program](https://partners.hiya.com/) [Get Support](https://hiya.com/support) [Developer Docs](https://developer.hiya.com/) [Hiya Blog](https://blog.hiya.com/) [Newsroom](https://www.hiya.com/newsroom) [Events](https://www.hiya.com/events) ###### eBook 10 Tips for customer-friendly phone calls Prevent caller reputation issues and complaints with customer-friendly calling practices. [Read eBook Arrow Right](https://www.hiya.com/resources/ebooks/10-tips-for-customer-friendly-phone-calls) [Get Started Arrow Right](https://www.hiya.com/#audience) [Log in](https://connect.hiya.com/login) [Get started](https://www.hiya.com/#audience) ![Alex Algard](https://blog.hiya.com/hubfs/4-0-4.jpg) ## Alex Algard [![](https://blog.hiya.com/hubfs/icon-linkedin-1.svg)](https://uk.linkedin.com/in/alexalgard) ## Alex Algard's latest articles ### [From black box to clarity: a carrier-led standard for spam label transparency For too long, businesses have been uncertain about their caller reputation. They could be labeled as spam, but unless they paid for a ... Sep. 30, 2025](https://blog.hiya.com/from-black-box-to-clarity-a-carrier-led-standard-for-spam-label-transparency?hsLang=en) ### [Hiya honored with Best Places To Work Award from BuiltIn Hiya has been honored with a 2025 Best Places To Work Award from BuiltIn, a recruiting platform for tech professionals. Hiya ranked #21 in ... Feb. 19, 2025](https://blog.hiya.com/hiya-honored-with-best-places-to-work-award-from-builtin?hsLang=en) ### [Invitation to Speak at the 2025 State of the Call Summit The telecom industry is evolving rapidly, with AI at the forefront of reshaping how we connect. We're thrilled to announce plans for next ... Dec. 19, 2024](https://blog.hiya.com/invitation-to-speak-state-of-the-call-summit-2025?hsLang=en) ### [Hiya stands with Ukraine, deactivates service in Russia Much like the rest of the global community, Team Hiya is deeply concerned about the Russian invasion of Ukraine. We stand with the millions ... Mar. 14, 2022](https://blog.hiya.com/hiya-stands-with-ukraine-deactivates-service-in-russia-1?hsLang=en) ### [Top 5 Trends in Voice in 2022 This morning, Hiya released our annual State of the Call report. We surveyed 1,800 professionals and 12,239 consumers across 6 different ... Mar. 3, 2022](https://blog.hiya.com/top-5-trends-in-voice-in-2022?hsLang=en) ### [Hiya nominated for GeekWire’s Workplace of the Year Hiya is nominated for GeekWire’s Workplace of the Year award and our team would love your vote! Our team is honored to be recognized as one ... Apr. 21, 2021](https://blog.hiya.com/geekwires-workplace-of-year-nomination?hsLang=en) ### [Hiya named top startup employer in America by Forbes Forbes recently released its annual list of the top startup employers in America and I’m so proud that Hiya took the No. 1 spot! We beat ... Mar. 23, 2021](https://blog.hiya.com/hiya-named-top-startup-employer-forbes?hsLang=en) ### [Our 2021 State of the Call Report is Live! Each year at Hiya, we dig into our data to spot the top trends on the voice call. And we make these insights available to you in our annual ... Feb. 10, 2021](https://blog.hiya.com/our-2021-state-of-the-call-report-is-live?hsLang=en) ### [The Real Facts on the “Stay Home and Stay Safe” Robocall Campaign A suspicious robocall campaign has hit the U.S. during the past three months, and today, on Election Day, it has attracted widespread ... Nov. 4, 2020](https://blog.hiya.com/the-facts-on-the-stay-home-and-stay-safe-robocall-campaign?hsLang=en) [![banner-hiya-reg](https://blog.hiya.com/hubfs/banner-hiya-reg.jpg)](https://www.hiya.com/products/connect/number-registration) ### Latest Articles ⚡️ - Nearly half of French consumers have lost money to a phone scam Rob Unsworth Sep. 29, 2026 - Spain’s 400-prefix law will make it harder to reach customers Mariano González-Cayuela Sep. 24, 2026 - German businesses lose €43,000/yr because they can’t reach their customers Michael Berger Sep. 22, 2026 [![](https://blog.hiya.com/hubfs/hiya-new-purple.svg)](https://www.hiya.com/) [![](https://blog.hiya.com/hubfs/linkedin-1.svg)](https://www.linkedin.com/company/hiyainc) [![](https://blog.hiya.com/hubfs/facebook-1.svg)](https://www.facebook.com/hiyainc/) ###### Products - Connect - [Number Registration](https://www.hiya.com/products/connect/number-registration) - [Branded Call](https://www.hiya.com/products/connect/branded-call) - [View Plans](https://www.hiya.com/products/connect/pricing) - Protect - [Spam Analytics](https://www.hiya.com/products/protect/spam-analytics) - [AI Voice Detection](https://www.hiya.com/products/protect/ai-voice-detection) - Apps - [Hiya Spam Blocker](https://www.hiya.com/products/apps/hiya-spam-blocker) - [Hiya AI Phone](https://www.hiya.com/products/apps/hiya-ai-phone) ###### Solutions - Company size - [Enterprise](https://www.hiya.com/solutions/enterprise) - [Call Centers](https://www.hiya.com/solutions/call-center) - [Small and Medium](https://www.hiya.com/solutions/businesses) - Service providers - [Operators](https://www.hiya.com/solutions/operators) - [OEMs and technology](https://www.hiya.com/solutions/technology-partners) ###### Considering Hiya? - [Why Hiya](https://www.hiya.com/why-hiya) - [How it Works](https://www.hiya.com/how-it-works) - [Customer Stories](https://www.hiya.com/case-studies) - [Voice Intelligence Platform](https://www.hiya.com/why-hiya/voice-intelligence-platform) - [Trust Center](https://www.hiya.com/why-hiya/trust-center) - [Modern Slavery](https://www.hiya.com/company/modern-slavery) - [About Hiya](https://www.hiya.com/company/about) - [Careers: We're hiring!](https://www.hiya.com/company/careers) - [Contact us](https://www.hiya.com/contact-us) ###### Resources - [Resource Center](https://www.hiya.com/resources) - [Partner Program](https://partners.hiya.com/) - [Get Support](https://hiya.com/support) - [Developer Docs](https://developer.hiya.com/) - [Hiya Blog](https://hiya.com/blog) - [Events](https://www.hiya.com/events) - [Press Kit](https://www.hiya.com/newsroom#press-kit) ![ANAB](https://blog.hiya.com/hubfs/logo-anab.svg) ![ISO 27001](https://blog.hiya.com/hubfs/logo-iso27017.png) ![AICPA](https://blog.hiya.com/hubfs/logo-aicpa.svg) ![IAF](https://blog.hiya.com/hubfs/logo-iaf.svg) [Privacy Policy](https://www.hiya.com/legal/privacy) [Terms of Service](https://www.hiya.com/legal/terms-of-service) [App Data Privacy Policy](https://www.hiya.com/legal/app-data-protection-and-privacy-policy)